1and1 www.1and1.co.uk Reviews

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★☆☆☆☆
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★★☆☆☆

“Fast But TERRIBLE Service”

Written on: 02/11/2012 by harryjamesuk (3 reviews written)

I signed up for the business plan and was very happy when I got it. I found it very fast and simple to use. Only downside to 1&1 I had was that it costs quite a lot and for the features I wanted, I needed to pay a lot extra. I decided to cancel once by contacting them. They then told me to visit contract.1and1.com where I cancelled. After 1 month, I was charged around £24 (It was somewhere round that, I forgot now) for my websites SSL! Though I cancelled my website, They still charged me for… Read Full Review

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★☆☆☆☆

“Do NOT USE 1&1 INTERNET”

Written on: 30/10/2012 by efficientg (1 review written)

I had over 100 domains with 1&1 Internet, they locked the account and it took 2 years, 200 phone calls and a huge volume of emails to get them to 'release' these domains. By the time I got them to accept the situation there were 14 domains left, they had untagged or put back to the market the remaining domains leaving me with costs and a headache. No saving on buying the domain from 1&1 or cheaper service could possibly make dealing with this hideous company worth it.. Just use someone else… Read Full Review

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★☆☆☆☆

“Dismal Customer Support”

Written on: 17/10/2012 by robertja (5 reviews written)

The services they offer are budget and oversold - which is fine if this is what you're looking at. However, they outsource all their support offshore. The results are shocking. As a web developer, I deal with a wide range of hosts and 1&1 provide some of the worst support I've come across. If you;re misfortunate enough to have to call them, prepare to get frustrated. Their advisors have a hard time understanding English and are clearly attempting to apply a script to ALL your issues. It simply… Read Full Review

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Robertja's Response to robertja's Review

Written on: 22/10/2012

Just to update you I've attempted to transfer away another domain today. Their support made me "confirm" my domain name 26 times (that's 26, it;s not a typo!). I'd tried spelling it phonetically and taking 5 seconds pauses between each letter.

Also, and rather more worryingly today 1and1 broke the Data Protection Act. After I had been on the call for 25 minutes plus (it took that long to confirm my domain name) the operator suddenly realised he hadn't confirmed my details. So, your details aren;t even safe with 1and1.

I implor anyone thinkijng of using 1and1 to do mtheir homework and read reviews about this companies support. You'll do well to find a single, real review. You have been warned.

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★☆☆☆☆

“There are worse”

Written on: 16/10/2012 by Lin2 (1 review written)

I have been with 1and1 for many years Their customer service is appalling. However, the actual hosting service they provide is good. Several of my customers have had websites set up for them by a here today gone tomorrow companies and have had the devil's own job getting the account details and password from 1and1 despite being the registered cardholder on the billing details. My advice would be to make notes of the account number, contract number, ftp account details and of course the… Read Full Review

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★☆☆☆☆

“con trick , thieves , liars ”

Written on: 15/10/2012

avoid this dodgy company , not only did they charge me for 3 months for trialing the website builder plus which i cancelled within the 30 day trial but after i cancelled the hosting and domains they have now billed me for a further year , very suspicious and seems it happens to lots of others… Read Full Review

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★☆☆☆☆

“Keep Well Away! Legal Scam!”

Written on: 12/10/2012

I run a small game community, i was looking to start a website for the community and decided to take out a 30 day free trial. I wasnt pleased with the service so i decided to cancle. The cancelation process is shocking, i had to wait 30 mins on the phone for them to give me a link that would allow me to cancle my packages/account. I had cancled and i thought that was that.....I was wrong! I received a letter reminding me to pay. I ignored it. I then received another letter a few weeks later… Read Full Review

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★☆☆☆☆

“Awful Awful.”

Written on: 11/10/2012

Awful admin page Awful DNS settings Awful billing system… Read Full Review

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★☆☆☆☆

“Awful!!”

Written on: 04/10/2012 by sltradinguk (1 review written)

I used 1&1 as hosting for 2 of my websites. They are truely terrible. The support staff are incompetent and will not answer any queries and they still try to take money out of your account when you have cancelled. Stay away!!!… Read Full Review

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★☆☆☆☆

“stay away”

Written on: 02/10/2012

I tried to cancel over phone within trial period, after 18.46 minutes was told it was cancelled yet they have said I have not cancelled, I have never telephoned and tried to take money 3 times from account even though I had cancelled direct debit, yet they still persue and sent to a baliff firm even though I sent copy of phone bill,,,, my advise stay clear, customer service very poor and wish I had cancelled through there web site link as it is costing myself time and money to get the thiefing… Read Full Review

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Mo111's Comment

Written on: 09/10/2012

I have had exactly this problem with them, I took out the trial, but was not interested in continuing with them. I have had 3 different bailiffs asking for money

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★☆☆☆☆

“Don't Do It”

Written on: 30/09/2012 by Lisa65 (1 review written)

Really difficult to cancel. Price hikes, unfriendly unhelpful staff… Read Full Review

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★★★★☆

“Don't believe those negative reviews”

Written on: 30/09/2012 by gj_uk (1 review written)

I have used 1&1 for over ten years. And whilst I would agree that sometimes the customer service can be slower than smaller web hosting firms, they are helpful. Many of the negative reviews say things like they could not cancel or that they were billed for unwanted services or could not move their domains or some such. All this reveals is that those people probably did not use the proper cancellation method of 1&1 and the account management tools. Now, I admit that the way 1&1 does it is… Read Full Review

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Skip22's Response to gj_uk's Review

Written on: 31/10/2012

Nope. I contacted 1and1 and told them I don't need their service as the account was created by a company secretary without my consent. I offered to pay the initial cost for their admin time etc provided my account be cancelled and no further billing occur. Well now they are hounding me for more money and I am not going to pay. They agreed with me that they would cancel and I wouldn't be billed. I haven't even once used their service. Terrible company with no scruples who believe they can bully people into paying them money they don't deserve

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Gj_Uk's reply to Skip22's Comment

Written on: 05/11/2012

Have you used the official cancellation process? If you log in at: http://contract.1and1.co.uk/ you can cancel the account and stop payments easily.

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★☆☆☆☆

“DO NOT WAIST MONEY AND TIME”

Written on: 25/09/2012 by tdzevens (1 review written)

I have never experience such unprofessional service. I am trying to restore my domain name for a week. There no communication between departments at all. Customer service has no idea what is going on. Every time they asking me same questions and giving me the same answers, but nothing happening at all. The technical departments can not be reached from outside. They put my busies down for a long time, my email doesn't work because of them. Do not waist your money with this company… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 24/09/2012 by nikkiq (1 review written)

Terrible service, difficult to cancel, awful communication… Read Full Review

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★☆☆☆☆

“Con artists”

Written on: 18/09/2012 by conor1 (1 review written)

Totally useless, avoid at all costs. Tried to cancel after 1 years of terrible service but they automatically renewed me for another year, I refused to pay now they have there bully balifs chasing me. Please do yourself a favour and use somebody else!… Read Full Review

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★☆☆☆☆

“Take THEM to court”

Written on: 02/09/2012 by sidhonest (1 review written)

After 12 months of idle promise to refund me money they owed, after 25 odd emails and several recorded delivery letters to them, I issued a small claims court injunction via the internet. They settled out of court. All this hassel for £70. They just hope you give up. Total scam from a registered business. They should be shut down now. Spend an extra quid or two and save a lot in the long run. … Read Full Review

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★☆☆☆☆

“DO NOT TOUCH THIS COMPANY”

Written on: 27/08/2012 by miracles (2 reviews written)

Trust me, I have used them for some 10 years. 1.They cheat you on pricing/billing (quote per month, then charge 3 months upfront at a time, and add hidden VAT, which is not displayed in the pricing screen, but only in the contract terms). They're also trigger-happy with extra charges sent out of the blue, contravening what they say in the advertising. On one occasion, entirely fed up, I had these extra charges refunded after plain speaking. The way they steal your money is they have your card… Read Full Review

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Miracles's Response to miracles's Review

Written on: 28/08/2012

FROM SAME POSTER AS REVIEW ABOVE (TRUE COPIES OF QUITE UNBELIEVABLE CORRESPONDENCE - BE WARNED!!!!!):
1. "Dear Sirs,

*COMPLAINT*
*Customer number xxxxxxxx*

After hundreds of hours spent training and working on the MyWebsite
application, building 2 sites on the 'Blurred' template, I found the
template was unusable due to the left-hand column being faulty. It needed
either 200 sub-pages to fill it in, or to be re-coded. When I asked for
re-coding 3 times on both sites, the re-coding team got it wrong all 3
times, and the template became more of a mess, and more unusable, taking
more and more of my time, and money.

Having cancelled my contract with yourselves, and having lost thousands of
pounds on the projects, I am nevertheless expecting future letters from you
saying I have to pay certain amounts because I signed up for one year on
each count.

I therefore write to warn that not only do I not owe YOU any more money -
which it would be an OUTRAGE to ask for - but YOU owe ME thousands of
pounds. If you have a suggestion as an equitable solution to this
situation, I am willing to listen. I am NOT, however, willing to spend more
money-draining time on this useless system, and furthermore if you send me
more bills, I will consider taking action against yourselves.

Yours sincerely"

2. "Dear xxxxxxxxx xxxxx,

Thank you for contacting us.

Unfortunately, as I’m sure that you’re already aware, you have signed up for this MyWebsite service under special circumstances.

In the promotion of this particular service, we have offered new and existing customers discounted rates for this MyWebsite service. In exchange for these discounted prices, our customers agree to a 12-month minimum contract term (MCT) agreement. However, we do not wish to push our customers into these terms until our customers have had an opportunity to try this service for themselves.

This is why these discounted rates and these minimum contract term agreements do not take effect until AFTER the advertised 30-day FREE trial has expired.

Should you have chosen to cancel this service during the 30-day FREE trial, you could have done so through any of our Customer Advocate Teams over the phone or you could have cancelled the account yourself through our online cancellation website at http://cancel.1and1.co.uk with your Customer ID and password.

Please contact our MyWebsite Support Team to better utilize this service and to maximize your website personalization:

UK Support: 0800-731-8994
UK Cancellation: 0800-731-8993

mywebsite@1and1.com

Thank you.

If you have any further questions please do not hesitate to contact us.

--
Sincerely,
Customer Service
1&1 Internet Inc"

3. "COMPLAINT

You have not responded to my complaint.

Please try and read it, if possible, and answer more appropriately.

Any 18-year-old could do better than you have - in the UK, we call this 'use of reasonable care and skill'.

Please try again, reading my complaint properly, and using it - thankyou"

4. "Dear xxxxxxxxx xxxxx (Customer ID: xxxxxxxx),

Thank you for contacting us.

No, I read your complaint very closely -- however, you seem to think that your unfortunate experience here makes you an exception to the rules and policies that govern all 1&1 customers. It does not.

An agent - regardless of age - can easily ask a customer to obey the rules. If a customer did not want to be obligated to a contract, they should not have signed up for that contract in the first place. This contract is not dependent on enjoyment of the service, nor does it void if the customer does not like the support agents they have been speaking to.

I apologize sincererly if you have had issues with our customer service staff. For this inconvenience, I will happily extend one free month to delay the processing of your invoice for one month. I'd be more than happy to do that.

However, if you are asking for a 1&1 agent to defy standing policy here by releasing you from this contract and/or issuing you a refund, I'm afraid that cannot be done. My sincerest apologies"

5. "COMPLAINT
Sale of Goods and Services Act 1974
You are miscomprehending the point.

I have to say, it does look deliberate on your part.

The template was not suitable for small business, as you say, because it demanded 200 or so sub-pages.

This makes it 'unfit for the purpose' for which it is intended - small business.

After spending hundreds of hours on it, the least I would expect would be that the complimentary re-coding would make it possible to reduce those pages to a suitable number, but you did not, or could not, perform that function, and I was unable to use the template accordingly.

You are liable, therefore, for a great deal of wasted time, and frustration of myself, as your customer.

Under the Sale of Goods and Services Act 1974, you are liable for this situation as the one who offered the product to me, then could not perform.

No matter, if you cannot or do not want to comprehend - you cannot in law negate your responsibility to provide a usable site. Should you wish not to address my complaint seriously, I will of course consider my options to pursue the matter with the appropriate authorities, and place suitable reviews of your 'service' online.

I am giving you one last chance to respond. I'm afraid I will not be making any more payments unless you do so satisfactorily.

Yours"

6. "Dear xxxxxxxxx xxxxx (Customer ID: xxxxxxxx),

Thank you for contacting us.

"This makes it 'unfit for the purpose' for which it is intended - small
business.
" -- In order for your argument to hold water, this needs to be prefaced with "In my opinion" -- because this is what we're arguing here, your opinion of the product's suitability for small businesses.

In fact, the MyWebsite product is primarily used for small businesses with great enjoyment and enthusiasm from the majority of participating business owners. I am sorry that you have not enjoyed your service here.

For instance, one of your issues stems from this: You wanted to use .wav files instead of .mp3 files to play music. This is akin to saying a car is unfit to drive because you'd rather fill it with water than gasoline - and because internal combustion is not possible in a standard engine using water, that the car manufacturer is in violation of the Sale of Goods and Serivices Act 1974.

(NOTE FROM FORMER 1&1 INTERNET CUSTOMER IN CORRESPONDENCE WITH THEM HERE: THE MUSIC WAS "NOT" 'ONE OF MY ISSUES'. WHAT ACTUALLY HAPPENED WAS I CONVERTED WAV FILES TO MP3 FILES WITH THE ASSISTANCE OF CUSTOMER SERVICE QUITE SATISFACTORILY WHEN THE WAV FILES WOULD NOT PLAY, BEING TOO LARGE TO UPLOAD/QUICKLY ENOUGH. THIS IS WHY THIS WAS "NOT" PART OF MY COMPLAINT!!!)

In the interests of resolving this issue amicably, I am willing to release you from your contract here. I can not, however, issue a refund.

Here is what I can do for you as an escalated complaints agent to help rectify your cancellation issue:

I can set the MyWebsite Contract to cancel immediately.
This will forgive any contract terms to which you are currently obligated on this specific package.
You will not be billed again for this service.

However, I will not be able to both void this contract and extend a refund to you, as well. My sincerest apologies for this inconvenience.

Is this acceptable to you?

If you have any further questions please do not hesitate to contact us.

--
Sincerely,
Customer Service
1&1 Internet Inc"

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★☆☆☆☆

“Con artists”

Written on: 16/08/2012 by Greenwaygirls (1 review written)

Don't touch them with a barge pole… Read Full Review

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★★★☆☆

“Didn't take up their deal”

Written on: 16/08/2012 by OcUKGilly (1 review written)

Took out a trial period with 1&1 so I could set a private website up for a club my Dad is a member of. The club then decided they didn't really want a website so I cancelled whilst in the trial period. Took one phone call, got through to a very polite American male, spent 1 or 2 minutes on hold after telling him I wanted to cancel and he carried out the cancellation there and then. He said I'd get an email confirming cancellation, it arrived 30 seconds later. All in all they did exactly what… Read Full Review

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★☆☆☆☆

“The worst hosting on the planet”

Written on: 12/08/2012

I am having similar problems. as everyone else. Spent hours trying to get throught to them on the phone, could get any support. Spent hours trying to contact them by phone to cancel service. now being chased by collections company for a service that did not work. I have passed information across to trading Standards and BBC Watchdog. The company CEO is Oliver.Mauss@1and1.com the main holding comapny is united-internet CEO RDommermuth@united-internet.com. … Read Full Review

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Bonzo1701's Comment

Written on: 13/08/2012

Update to my review after having to contact the CEO and watchdog I have had a reply:-

Thank you for contacting us.

I apologise for any inconvenience caused. I hereby confirm that we will not send you any more reminders/letters to you in relation to this account. Its been fully terminated and we have written off the balance on the account. Also I will make sure that afs dose not chase you any more for this.

Once again I apologise for the inconvenience.

If you have any further questions, do not hesitate to reply to this e-mail or contact us during office hours by phone at 0844 335 1211 from 9am-5pm Monday through Friday.

Kind regards
*****************
Billing Department
1&1 Internet Ltd.

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★☆☆☆☆

“Stay far far away!”

Written on: 12/08/2012

Went to buy a domain. Got an email saying the my payment was declined. Kept changing it to different methods, after about a week or so, payment was finally taken... Customer support is a pain as it seems English isn't the first language of the person who answers. Now just have to wait a month to cancel my contract and transfer my domain.... urgh!… Read Full Review

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