1and1 www.1and1.co.uk Reviews

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★☆☆☆☆
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★☆☆☆☆

“Got scammed legally”

Written on: 06/11/2012 by GotDoneby1and1 (1 review written)

Like a few other folk here I got ripped off legally by this company for over £70. Absolutely shameful practice, will always read webhost reviews in future!… Read Full Review

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Gotdoneby1And1's Response to GotDoneby1and1's Review

Written on: 06/11/2012

I should elaborate on this - what actually happened was I was signed up for a free trial that I only agreed to because the guy on the phone was annoying me. I then received an invoice for 70 quid - I'd totally forgotten about the 'free trial' and of course that's part of their game plan.

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★★☆☆☆

“Ripped off, but legally, or so I understand”

Written on: 06/11/2012

I was happy with 1and1's cheap and cheerful domain hosting for a year or so until a couple of weeks ago they charged me for 'MyWebsite', which I thought was a 'free trial' and therefore - free! Apparently, I should have cancelled within the 30 days. I thought this was extremely sharp practice and most probably illegal, but I was wrong. Apparently under UK consumer law, as long as you receive written details of what you have been offered and were warned in good time of your right to cancel and a… Read Full Review

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★☆☆☆☆

“Under hand Tactics and unfair contract terms bad news”

Written on: 05/11/2012 by desilva0708 (1 review written)

Well iset up a web site 1 year ago played with it for about 2 weeks and never finished the web page. That was that forgot about it and moved on, untill i received a notification of invoice for a further year on the 20th October. Paypal notify me on the 31 October that a payment of 34.11 had been taken by 1 and 1 this payment was reversed by paypal as i complained and told 1 and 1 i was not interested. they told me to cancel the website which i have then they tell me I still have to pay for the… Read Full Review

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★☆☆☆☆

“AVOID! SHARP PRACTICE - THEY SENT THE DEBT COLLECTORS”

Written on: 03/11/2012

I bought access to two domain names for one year. Clicked through the terms and conditions. Then a bit over a year later I start getting letters from debt collector Arvato wanting payments and "penalty charges". Turns out that in those terms and conditions I had clicked through that I agreed that it can automatically renew the subscription every year. When I changed my credit card and they couldn't deduct money from my account, they then sent the debt collectors after, wanting separate penalty… Read Full Review

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★☆☆☆☆

“TERRIBLE COMMUNICATION”

Written on: 02/11/2012

My domain was locked and linked to a site I didn't want it to be. When I contacted 1&1 they said it was because I had a late fee which they had sent to an external collections agency WITHOUT EVER TELLING ME. Or asking for me to update my payment information. The reason my bill wasn't paid was because I wasn't informed that my payment was due, and had moved countries so I had closed my account. Now my domain is being held hostage until I can contact the collections agency and pay a ridiculous… Read Full Review

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★★☆☆☆

“Fast But TERRIBLE Service”

Written on: 02/11/2012 by harryjamesuk (3 reviews written)

I signed up for the business plan and was very happy when I got it. I found it very fast and simple to use. Only downside to 1&1 I had was that it costs quite a lot and for the features I wanted, I needed to pay a lot extra. I decided to cancel once by contacting them. They then told me to visit contract.1and1.com where I cancelled. After 1 month, I was charged around £24 (It was somewhere round that, I forgot now) for my websites SSL! Though I cancelled my website, They still charged me for… Read Full Review

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★☆☆☆☆

“Do NOT USE 1&1 INTERNET”

Written on: 30/10/2012 by efficientg (1 review written)

I had over 100 domains with 1&1 Internet, they locked the account and it took 2 years, 200 phone calls and a huge volume of emails to get them to 'release' these domains. By the time I got them to accept the situation there were 14 domains left, they had untagged or put back to the market the remaining domains leaving me with costs and a headache. No saving on buying the domain from 1&1 or cheaper service could possibly make dealing with this hideous company worth it.. Just use someone else… Read Full Review

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★☆☆☆☆

“Dismal Customer Support”

Written on: 17/10/2012 by robertja (5 reviews written)

The services they offer are budget and oversold - which is fine if this is what you're looking at. However, they outsource all their support offshore. The results are shocking. As a web developer, I deal with a wide range of hosts and 1&1 provide some of the worst support I've come across. If you;re misfortunate enough to have to call them, prepare to get frustrated. Their advisors have a hard time understanding English and are clearly attempting to apply a script to ALL your issues. It simply… Read Full Review

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Robertja's Response to robertja's Review

Written on: 22/10/2012

Just to update you I've attempted to transfer away another domain today. Their support made me "confirm" my domain name 26 times (that's 26, it;s not a typo!). I'd tried spelling it phonetically and taking 5 seconds pauses between each letter.

Also, and rather more worryingly today 1and1 broke the Data Protection Act. After I had been on the call for 25 minutes plus (it took that long to confirm my domain name) the operator suddenly realised he hadn't confirmed my details. So, your details aren;t even safe with 1and1.

I implor anyone thinkijng of using 1and1 to do mtheir homework and read reviews about this companies support. You'll do well to find a single, real review. You have been warned.

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★☆☆☆☆

“There are worse”

Written on: 16/10/2012 by Lin2 (1 review written)

I have been with 1and1 for many years Their customer service is appalling. However, the actual hosting service they provide is good. Several of my customers have had websites set up for them by a here today gone tomorrow companies and have had the devil's own job getting the account details and password from 1and1 despite being the registered cardholder on the billing details. My advice would be to make notes of the account number, contract number, ftp account details and of course the… Read Full Review

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★☆☆☆☆

“con trick , thieves , liars ”

Written on: 15/10/2012

avoid this dodgy company , not only did they charge me for 3 months for trialing the website builder plus which i cancelled within the 30 day trial but after i cancelled the hosting and domains they have now billed me for a further year , very suspicious and seems it happens to lots of others… Read Full Review

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★☆☆☆☆

“Keep Well Away! Legal Scam!”

Written on: 12/10/2012

I run a small game community, i was looking to start a website for the community and decided to take out a 30 day free trial. I wasnt pleased with the service so i decided to cancle. The cancelation process is shocking, i had to wait 30 mins on the phone for them to give me a link that would allow me to cancle my packages/account. I had cancled and i thought that was that.....I was wrong! I received a letter reminding me to pay. I ignored it. I then received another letter a few weeks later… Read Full Review

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★☆☆☆☆

“Awful Awful.”

Written on: 11/10/2012

Awful admin page Awful DNS settings Awful billing system… Read Full Review

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★☆☆☆☆

“Awful!!”

Written on: 04/10/2012 by sltradinguk (1 review written)

I used 1&1 as hosting for 2 of my websites. They are truely terrible. The support staff are incompetent and will not answer any queries and they still try to take money out of your account when you have cancelled. Stay away!!!… Read Full Review

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★☆☆☆☆

“stay away”

Written on: 02/10/2012

I tried to cancel over phone within trial period, after 18.46 minutes was told it was cancelled yet they have said I have not cancelled, I have never telephoned and tried to take money 3 times from account even though I had cancelled direct debit, yet they still persue and sent to a baliff firm even though I sent copy of phone bill,,,, my advise stay clear, customer service very poor and wish I had cancelled through there web site link as it is costing myself time and money to get the thiefing… Read Full Review

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Mo111's Comment

Written on: 09/10/2012

I have had exactly this problem with them, I took out the trial, but was not interested in continuing with them. I have had 3 different bailiffs asking for money

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★☆☆☆☆

“Don't Do It”

Written on: 30/09/2012 by Lisa65 (1 review written)

Really difficult to cancel. Price hikes, unfriendly unhelpful staff… Read Full Review

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★★★★☆

“Don't believe those negative reviews”

Written on: 30/09/2012 by gj_uk (1 review written)

I have used 1&1 for over ten years. And whilst I would agree that sometimes the customer service can be slower than smaller web hosting firms, they are helpful. Many of the negative reviews say things like they could not cancel or that they were billed for unwanted services or could not move their domains or some such. All this reveals is that those people probably did not use the proper cancellation method of 1&1 and the account management tools. Now, I admit that the way 1&1 does it is… Read Full Review

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Skip22's Response to gj_uk's Review

Written on: 31/10/2012

Nope. I contacted 1and1 and told them I don't need their service as the account was created by a company secretary without my consent. I offered to pay the initial cost for their admin time etc provided my account be cancelled and no further billing occur. Well now they are hounding me for more money and I am not going to pay. They agreed with me that they would cancel and I wouldn't be billed. I haven't even once used their service. Terrible company with no scruples who believe they can bully people into paying them money they don't deserve

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Gj_Uk's reply to Skip22's Comment

Written on: 05/11/2012

Have you used the official cancellation process? If you log in at: http://contract.1and1.co.uk/ you can cancel the account and stop payments easily.

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★☆☆☆☆

“DO NOT WAIST MONEY AND TIME”

Written on: 25/09/2012 by tdzevens (1 review written)

I have never experience such unprofessional service. I am trying to restore my domain name for a week. There no communication between departments at all. Customer service has no idea what is going on. Every time they asking me same questions and giving me the same answers, but nothing happening at all. The technical departments can not be reached from outside. They put my busies down for a long time, my email doesn't work because of them. Do not waist your money with this company… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 24/09/2012 by nikkiq (1 review written)

Terrible service, difficult to cancel, awful communication… Read Full Review

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★☆☆☆☆

“Con artists”

Written on: 18/09/2012 by conor1 (1 review written)

Totally useless, avoid at all costs. Tried to cancel after 1 years of terrible service but they automatically renewed me for another year, I refused to pay now they have there bully balifs chasing me. Please do yourself a favour and use somebody else!… Read Full Review

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★☆☆☆☆

“Take THEM to court”

Written on: 02/09/2012 by sidhonest (1 review written)

After 12 months of idle promise to refund me money they owed, after 25 odd emails and several recorded delivery letters to them, I issued a small claims court injunction via the internet. They settled out of court. All this hassel for £70. They just hope you give up. Total scam from a registered business. They should be shut down now. Spend an extra quid or two and save a lot in the long run. … Read Full Review

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