1and1 www.1and1.co.uk Reviews

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★☆☆☆☆
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★☆☆☆☆

“Nasty! Leave this company well alone!”

Written on: 11/12/2012

They put you on secret aut-renew. Then keep charging you, not telling you what for. Even after you cancel. If your credit card details are not correct (for the domain you already cancelled) they set the baliffs onto you and get you credit blackmarked. This sounds like a joke but is not. Search the web for "scam 1&1" and "1&1 reviews". That'll teach me to choose a company without checking the reviews first!… Read Full Review

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★☆☆☆☆

“Appalling ”

Written on: 10/12/2012

Dreadful service, impossible to use and highly deceptive in their pricing structure. When I tried to cancel the service they made it almost impossible for me to do so and then made fraudulent attents to debit my bank account. This is a scam. Don't touch it. … Read Full Review

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★☆☆☆☆

“dont even think about it!!”

Written on: 23/11/2012

Should you try to cancel your contract, dealing with this company is a nightmare. Your cedit card will be charged continually. Should you delete your credit card information you will be sent to collections. They do not take checks and will return them to you as to aquire your credit card number. Do not use this company and save yourself the aggravation. I have been trying to close my acoount for close to a year and recieved a late payment charge once again… Read Full Review

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1And1_Do_Not_Use's Comment

Written on: 30/11/2012

They are a scam and should be shut down. I bought and paid for a domain and never used it. A year later they automatically deducted my PayPal account. I was angry and went into the site and tuned off the auto renewal function and I also blocked them from PayPal. I thought it was over. Then a year later they send me a message saying they tried to deduct the amount but there's no funds in my account... there was but I blocked them. I then went back into the account and found that they had switched back the auto renewal.. what scammers. I then emailed them and they told me to cancel the account and it should be okay. I did that, they still kept harassing me for payment. The account has been closed and I can't sign in, but they keep requesting payment and now they're threatening to send debt collectors for something I never used, cancelled a year ago and cancellled again. Do not deal with them under any circumstances. They have caused me so much stress and I'm not well. I do not owe them a dime and will not pay for something I don't owe them.

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★☆☆☆☆

“Expensive and very poor service”

Written on: 21/11/2012 by BobWales (1 review written)

I've been a business customer of 1 and 1 since 2005 and every time I've had to contact them about generally small but important issues their service has been extremely lacking. They are not quick to respond, take several time-consuming emails to understand the problem, look for ways to sell you upgrades at all stages, and generally their support team have little interest in solving an issue. I stay with them only because I know it will take a great deal of down-time to move away. In other… Read Full Review

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★☆☆☆☆

“Stay away from 1on1”

Written on: 14/11/2012 by djvagabon (1 review written)

I recently signed up to 1on 1 for a free 30 day trial. After playing around with the site for a few weeks I quickly realised it was very poor quality and there were many hidden charges. I cancelled the website immediately. I went to the bank this morning and noticed that they have taken £56.73 out of my account. This is an absolute disgrace and I will be contacting the ombudsman and trading standards later on today. If anyone is thinking of using this company DON'T. They are a complete scam… Read Full Review

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★☆☆☆☆

“£125.78 of useless”

Written on: 09/11/2012

I just been charged £125.78 from my paypal account, when called to enquiry about this transaction they said that I couldn't cancel the contract. The offer was 6 month free and after 6 months if you werent happy with the service you could cancel, otherwise the payment would be taken. since I transfer my website to 1and1 it stop work, had to transfer it back to the previous provider, cheaper and more reliable, now on the resolution center on paypal, trying to get my money back. NEVER USE 1and1… Read Full Review

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★☆☆☆☆

“Got scammed legally”

Written on: 06/11/2012 by GotDoneby1and1 (1 review written)

Like a few other folk here I got ripped off legally by this company for over £70. Absolutely shameful practice, will always read webhost reviews in future!… Read Full Review

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Gotdoneby1And1's Response to GotDoneby1and1's Review

Written on: 06/11/2012

I should elaborate on this - what actually happened was I was signed up for a free trial that I only agreed to because the guy on the phone was annoying me. I then received an invoice for 70 quid - I'd totally forgotten about the 'free trial' and of course that's part of their game plan.

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★★☆☆☆

“Ripped off, but legally, or so I understand”

Written on: 06/11/2012

I was happy with 1and1's cheap and cheerful domain hosting for a year or so until a couple of weeks ago they charged me for 'MyWebsite', which I thought was a 'free trial' and therefore - free! Apparently, I should have cancelled within the 30 days. I thought this was extremely sharp practice and most probably illegal, but I was wrong. Apparently under UK consumer law, as long as you receive written details of what you have been offered and were warned in good time of your right to cancel and a… Read Full Review

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★☆☆☆☆

“Under hand Tactics and unfair contract terms bad news”

Written on: 05/11/2012 by desilva0708 (1 review written)

Well iset up a web site 1 year ago played with it for about 2 weeks and never finished the web page. That was that forgot about it and moved on, untill i received a notification of invoice for a further year on the 20th October. Paypal notify me on the 31 October that a payment of 34.11 had been taken by 1 and 1 this payment was reversed by paypal as i complained and told 1 and 1 i was not interested. they told me to cancel the website which i have then they tell me I still have to pay for the… Read Full Review

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★☆☆☆☆

“AVOID! SHARP PRACTICE - THEY SENT THE DEBT COLLECTORS”

Written on: 03/11/2012

I bought access to two domain names for one year. Clicked through the terms and conditions. Then a bit over a year later I start getting letters from debt collector Arvato wanting payments and "penalty charges". Turns out that in those terms and conditions I had clicked through that I agreed that it can automatically renew the subscription every year. When I changed my credit card and they couldn't deduct money from my account, they then sent the debt collectors after, wanting separate penalty… Read Full Review

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★☆☆☆☆

“TERRIBLE COMMUNICATION”

Written on: 02/11/2012

My domain was locked and linked to a site I didn't want it to be. When I contacted 1&1 they said it was because I had a late fee which they had sent to an external collections agency WITHOUT EVER TELLING ME. Or asking for me to update my payment information. The reason my bill wasn't paid was because I wasn't informed that my payment was due, and had moved countries so I had closed my account. Now my domain is being held hostage until I can contact the collections agency and pay a ridiculous… Read Full Review

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★★☆☆☆

“Fast But TERRIBLE Service”

Written on: 02/11/2012 by harryjamesuk (3 reviews written)

I signed up for the business plan and was very happy when I got it. I found it very fast and simple to use. Only downside to 1&1 I had was that it costs quite a lot and for the features I wanted, I needed to pay a lot extra. I decided to cancel once by contacting them. They then told me to visit contract.1and1.com where I cancelled. After 1 month, I was charged around £24 (It was somewhere round that, I forgot now) for my websites SSL! Though I cancelled my website, They still charged me for… Read Full Review

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★☆☆☆☆

“Do NOT USE 1&1 INTERNET”

Written on: 30/10/2012 by efficientg (1 review written)

I had over 100 domains with 1&1 Internet, they locked the account and it took 2 years, 200 phone calls and a huge volume of emails to get them to 'release' these domains. By the time I got them to accept the situation there were 14 domains left, they had untagged or put back to the market the remaining domains leaving me with costs and a headache. No saving on buying the domain from 1&1 or cheaper service could possibly make dealing with this hideous company worth it.. Just use someone else… Read Full Review

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★☆☆☆☆

“Dismal Customer Support”

Written on: 17/10/2012 by robertja (5 reviews written)

The services they offer are budget and oversold - which is fine if this is what you're looking at. However, they outsource all their support offshore. The results are shocking. As a web developer, I deal with a wide range of hosts and 1&1 provide some of the worst support I've come across. If you;re misfortunate enough to have to call them, prepare to get frustrated. Their advisors have a hard time understanding English and are clearly attempting to apply a script to ALL your issues. It simply… Read Full Review

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Robertja's Response to robertja's Review

Written on: 22/10/2012

Just to update you I've attempted to transfer away another domain today. Their support made me "confirm" my domain name 26 times (that's 26, it;s not a typo!). I'd tried spelling it phonetically and taking 5 seconds pauses between each letter.

Also, and rather more worryingly today 1and1 broke the Data Protection Act. After I had been on the call for 25 minutes plus (it took that long to confirm my domain name) the operator suddenly realised he hadn't confirmed my details. So, your details aren;t even safe with 1and1.

I implor anyone thinkijng of using 1and1 to do mtheir homework and read reviews about this companies support. You'll do well to find a single, real review. You have been warned.

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★☆☆☆☆

“There are worse”

Written on: 16/10/2012 by Lin2 (1 review written)

I have been with 1and1 for many years Their customer service is appalling. However, the actual hosting service they provide is good. Several of my customers have had websites set up for them by a here today gone tomorrow companies and have had the devil's own job getting the account details and password from 1and1 despite being the registered cardholder on the billing details. My advice would be to make notes of the account number, contract number, ftp account details and of course the… Read Full Review

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★☆☆☆☆

“con trick , thieves , liars ”

Written on: 15/10/2012

avoid this dodgy company , not only did they charge me for 3 months for trialing the website builder plus which i cancelled within the 30 day trial but after i cancelled the hosting and domains they have now billed me for a further year , very suspicious and seems it happens to lots of others… Read Full Review

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★☆☆☆☆

“Keep Well Away! Legal Scam!”

Written on: 12/10/2012

I run a small game community, i was looking to start a website for the community and decided to take out a 30 day free trial. I wasnt pleased with the service so i decided to cancle. The cancelation process is shocking, i had to wait 30 mins on the phone for them to give me a link that would allow me to cancle my packages/account. I had cancled and i thought that was that.....I was wrong! I received a letter reminding me to pay. I ignored it. I then received another letter a few weeks later… Read Full Review

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★☆☆☆☆

“Awful Awful.”

Written on: 11/10/2012

Awful admin page Awful DNS settings Awful billing system… Read Full Review

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★☆☆☆☆

“Awful!!”

Written on: 04/10/2012 by sltradinguk (1 review written)

I used 1&1 as hosting for 2 of my websites. They are truely terrible. The support staff are incompetent and will not answer any queries and they still try to take money out of your account when you have cancelled. Stay away!!!… Read Full Review

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★☆☆☆☆

“stay away”

Written on: 02/10/2012

I tried to cancel over phone within trial period, after 18.46 minutes was told it was cancelled yet they have said I have not cancelled, I have never telephoned and tried to take money 3 times from account even though I had cancelled direct debit, yet they still persue and sent to a baliff firm even though I sent copy of phone bill,,,, my advise stay clear, customer service very poor and wish I had cancelled through there web site link as it is costing myself time and money to get the thiefing… Read Full Review

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Mo111's Comment

Written on: 09/10/2012

I have had exactly this problem with them, I took out the trial, but was not interested in continuing with them. I have had 3 different bailiffs asking for money

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