1and1 www.1and1.co.uk Reviews

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★☆☆☆☆
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★☆☆☆☆

“Tricked into contract”

Written on: 25/03/2013 by 30126904 (1 review written)

Signed up for a trial and after a couple of days, decided it was not for me. Went through the cancellation process and as I reached the end was told I need to call to confirm my identity? Even though I had started the trial, handed over pre payment details and even published content online without a single call. Anyway I proceeded to attempt to call them on their premium rate number for days without success. Eventually got through to them and thought that would be the end of it. Recently I have… Read Full Review

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★☆☆☆☆

“Wordpress”

Written on: 25/03/2013 by Dorrain (1 review written)

I have been with 1&1 for over a year and every time Wordpress provides an updated version 1&1 blocks me from installing it. I currently can't upgrade to Wordpress 3.5.1 so some of the key plug-ins I need just can't work on the older version of Wordpress. I was shocked in finding this site to see just how dreadful the other reviews were too. Woeful… Read Full Review

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★☆☆☆☆

“Worst Customer Support in Hosting industry!”

Written on: 25/03/2013

I had over 20 domain names with 1&1 and I didn't like their billing principles. With all other registrars I have used (have several providers don't keep my eggs all in one basket) when your domain name expires and you don't pay the renewal fee the domain name is released back into the wild. With 1&1 they hound you to make a payment and threaten to call in the debt collectors. Customer service reply's for this are simply the invoice has been raised pay it... So refusing to pay it and waiting to… Read Full Review

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Hazelbate's Comment

Written on: 30/05/2013

I would be wary of waiting to see what happens. From my own and the experience of other reviewers 1and1 just refer you to a debt collecting agency. It pays to persist with 1and1 (painful as it is) to sort it out before they reach that point otherwise you get in a worse mess with having to pay or getting a bad credit rating. Threatening legal action sometimes helps or at least gets a response. They pretend they haven't received contract cancellations by email.

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Seosme's Comment

Written on: 11/06/2013

I've just received invoice to renew domains I transferred over 1 month ago.

Same story as you...emails going backwards and forwards. Not going to lose sleep over it. It'll never stand up in court.

Am using the power of social media to spread the word, it's the only way to put them out of business.

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★☆☆☆☆

“Spam”

Written on: 21/03/2013 by Ventnor long knives (6 reviews written)

If you enjoy spam emails from a no reply address with no unsubscribe option then 1 & 1 are just what you are looking fo. If not don't give them your email address… Read Full Review

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★☆☆☆☆

“Signed me up to a costly service without my authorisation.”

Written on: 21/03/2013 by beccalim (1 review written)

I am extremely disappointed and feel very cheated that 1&1 have signed me up to the MyWebsite package without my authorisation. They are currently literally stealing my money for a service I never wanted and never use! As I explained during the unsolicited phone call, this is not a service that I would be interested in using at the moment as I don’t have the money and so it wouldn’t really be viable but I would be happy to receive some information. Apparently this was taken as an… Read Full Review

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Carots's Response to beccalim's Review

Written on: 30/05/2013

Hi I am having the same problem, I suggest if there are other people experiencing the same problem please contact Watchdog. I have, if they receive enough complaints about 1&1 they will investigate them

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★☆☆☆☆

“Don't be trapped by this company. Awful service!!”

Written on: 18/03/2013

I bought web hosting with this company and I'm very disappointed. I could not get my DB imported and I got NO service support. Always asked to call and after several trials, they gave me no solutions!! Stay away from this company! Just read the other reviews, which I should have done before buying the service! I have cancelled it!… Read Full Review

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★☆☆☆☆

“never use 1&1 disasterous and rude company”

Written on: 14/03/2013

7 years later I am still fighting these ghastly people. After making it impossible to use some web addresses I purchased 7 years ago, I then wrote to them and confirmed that I wanted to terminate my business association as their customer care service (everyone's foreign and out to lunch). I then didn't hear from them for seven years (hallelujah) then seven years later gets a bill for over £500 saying they hadn't processed my termination and I had to do that (even though I have no record of a… Read Full Review

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★☆☆☆☆

“1&! worst internet company”

Written on: 14/03/2013 by johnmac25 (1 review written)

Worst Internet host in the world - They just dont listen - and then send in the heavies from Arvato to get all the blood they can get out of you - Avoid 1 & 1 at all cost - once they get you you cant get away… Read Full Review

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★☆☆☆☆

“AWFUL SERVICE”

Written on: 12/03/2013

If you want to spend your afternoons on the phone try them. Service is terrible!!! Call us to cancel they say, but can you get through - NO! Wait ten minutes, wait more, wait all afternoon. I HATE dealing with them but they are soooo quick to take my money!… Read Full Review

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★☆☆☆☆

“BEWARE! RIDICULOUS BEYOND DESCRIPTION”

Written on: 08/03/2013

Long story short, we were signed up to services that we did not agree too, services that we were unaware off. The International call centres cannot understand the purpose of your calls, you are probably better off talking to a brick wall. Absolutely ridiculous service… Read Full Review

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★☆☆☆☆

“Appalling Support and confusing features”

Written on: 01/03/2013

I have been dealing with 1and1 for a number of months now, and I have to say they are an appalling service. As far as I can tell, they only care about luring customers in and sucking money from existing customers. Any staff you talk to on the phone sound bored out of their minds and just don't seem to care. If you do have a problem and do manage to get it escalated, the Admins will often close the ticket after saying it lacks further information. They will not request the information, they… Read Full Review

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★☆☆☆☆

“1and1 email - terrible, poor service, unreliable”

Written on: 15/02/2013

We have been using 1and1 for business email for 3 years so we have given them a good go. We have gone through bursts of email downtime with no explanation from them too many times now so we are moving to Microsoft365, which turns out is going to cost TWO THIRDS less than 1and1! 1and1 customer services is really bad. They don't speak very good English and they read from a script, have difficulty understanding what you are asking them. The real beauty, though is when email goes down they send… Read Full Review

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★☆☆☆☆

“Don't buy anything they try to sell”

Written on: 14/02/2013

I did the 30 day free trial for webhosting after a marketing call (I already bought a domain name) having been told on the phone I could cancel it if it didn't work. I did it all over the phone and then activated it by email. I had a look and it wasn't suitable, I missed the 30 day deadline and discovered I was locked into a one year contract, which had never been mentioned on the phone: £180!… Read Full Review

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★☆☆☆☆

“Needs a complete overhaul”

Written on: 11/02/2013

I cannot recommend this company lowly enough. I wanted to do something as simple as transferring a domain to another ISP and cancel my account. The online process wasn't working correctly and it took 4 emails before anyone appeared to understand the problem (because they kept sending stock answers without reading my email). They eventually told me I had to ring technical support so that they could fix it manually. I did this and despite explaining the problem was told on the phone to do it… Read Full Review

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★☆☆☆☆

“Bad experience with this company”

Written on: 09/02/2013

They told me to use the control panel to terminate the agreement but this didn't work so they kept billing. When my credit card expired they then involved a debt collection agency. Please read the reviews before making a decision and go elsewhere… Read Full Review

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★☆☆☆☆

“1and1 Service down again”

Written on: 31/01/2013 by malbro (1 review written)

Yet again 1and1 servers are down, unable to log on to the control panel, instead I get a message that essential maintenance is being performed, at 10:00AM on a Thursday !!!!!!! Part of message gives link to status page where low and behold i find the message All systems functional Last updated at 31.01.2013 © 2013 1… Read Full Review

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★☆☆☆☆

“Please sign up”

Written on: 31/01/2013 by 1and1 (1 review written)

We have great customer service, and have great relations with our credit agency. Last we heard from them, they promised not to hound our customers at home and work. We understand that some of you have trouble cancelling your service with us, and that we don't discontinue billing even though our service to you has shut down, but honestly - customer extent ion is the key to our success. Please, make our day and send us your credit card and personal information. You will be indebted to us… Read Full Review

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Peter201's Response to 1and1's Review

Written on: 31/01/2013

Why I am going to that right now....God bless the good ship 1&1...LOL

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★☆☆☆☆

“Potential Scam Artists?”

Written on: 24/01/2013

Their billing practices are questionable and customer service is non-existent. I entered a 1 year billing contract which involved a $200 limit with PayPal Billing. While I was entering my personal details, there was no clarification on how much they would be billing me on a monthly basis and this concerned me greatly. I do NOT need a company attempting to bill me up towards $200 for webhosting services! I also did not like their 'user-friendly' control panel and did not find it intuitive at… Read Full Review

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★☆☆☆☆

“Utterly dreadful hosting company - run a mile!”

Written on: 23/01/2013 by NeutronStarGazer (1 review written)

I made a serious mistake a few years back and registered a number of domains names with 1 and 1. I now find that it is virtually impossible to transfer these domain names away from 1 and 1 to another ISP. Their control panels and dialogue boxes are illogical and badly designed and I suspect deliberately so. I may just have to ditch those domain names for now and get new ones. Horrible… Read Full Review

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Hazelbate's Response to NeutronStarGazer's Review

Written on: 24/02/2013

I'm in exactly the same situation with 4 company domains. It's a complete nightmare and destroying my business. My domain names are my business so changing it won't help. I understand another customer took 1and1 to court and they still wouldn't transfer the domains. What on earth can a company do to justly get it's own domain names transferred? PLEASE CAN ANYONE ADVISE?

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★☆☆☆☆

“Truly Abysmal Service ”

Written on: 23/01/2013 by loz221 (1 review written)

1&1 appears not to have invested in infrastructure for years, has criminal customer service, data protection issues and finance systems that simply do not work. Judging by their share price, it will not be long til they join other older network providers. My issues began when they could not get their direct debiting system working for my eShop and email packages. Because I work in the bank, I could see that the mandates were set up but not actioned by 1&1. I asked them to fix the issue… Read Full Review

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