1and1 www.1and1.co.uk Reviews

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★☆☆☆☆
1.2 / 5
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★☆☆☆☆

“AVOID AVOID... They use to be good in 2000, NOT 2012/13!”

Written on: 17/01/2013

They're systems are old, they don't care about loyal customers, any technical support is a nightmare - I called the other day with an SQL problem, they kept passing the buck. I spoke to several people, explaining my problem before getting a hint towards what might be wrong. They falsely advertise products, promise one thing and deliver another thing. Their help and support pages are very out of date and ambiguous, you'd be told one thing but read another thing. They give good deals to new… Read Full Review

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★☆☆☆☆

“Terrible company. They will screw you.”

Written on: 16/01/2013

I parked domains there for a few years. Hosted some small sites for a few years. Uptime and service was always pretty bad. But then things got worse and worse. Transferring domains out takes forever. They play games. Support is terrible. I mean really terrible. They dont know anything. They keep repeating mantras even when totally unrelated. They also contradict themselves in the same sentence much of the time. Recently though it was the last straw. All my 1and1 emails were being used in the… Read Full Review

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★☆☆☆☆

“12 month contracts with 1and1 criminals”

Written on: 07/01/2013

i wanted to cancel my website and they charged me 12 months do not touch this company you will regret it if you decide to cancel not only that is takes a decade on an 0844 number to get through to someone… Read Full Review

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★☆☆☆☆

“Do not use 1and1”

Written on: 02/01/2013 by hazelbate (1 review written)

Our small company who help people struggling with health problems may not survive, because 1and1 refuse to allow our web domains to be transferred to another provider, even though we have done nothing wrong. First 1and1 customers got virus, as a result of which our website had to be totally rewritten. Then when we try to transfer our domains elsewhere, 1and1 claim our service provider owed 1and1 money, which they don't. 1and1 can't even supply proof they are owed money, but they still refuse to… Read Full Review

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Carots's Response to hazelbate's Review

Written on: 30/05/2013

There are so many people writing bad reviews, I have contacted Watchdog!

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Hazelbate's reply to Carots's Comment

Written on: 30/05/2013

Thank you for that suggestion. We finally managed to transfer our 4 domains at the beginning of April after 4 1/2 months of persistent pressure on the 3 IT companies involved, and also calling the domain companies and doing a lot of leg work myself. One of the companies threatened legal action as well against 1and1 which I believe helped (although I understand another company got judgment in court against 1and1 and they still wouldn't budge). I did try contacting Citizens Advice Trading Standards but because my domains were with 1and1 via a third party I couldn't sue 1and1, only the third party who were already being helpful. Many months of a very stressful time (plus lost business) and our business is helping people with stress!

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★☆☆☆☆

“STAY AWAY from 1and1”

Written on: 24/12/2012 by elnaz848123 (1 review written)

They have the worst service and customer service I have ever seen in my life!! I have spent at least $5000 trying to hire IT person to resolve issues on Plesk and we still have problems. I emailed the customer service and all they said was you need to resolve the issue yourself. I sent an email back saying I am even willing to pay to get this resolved and nobody has ever gotten back to me. That was a week ago. I have found so many complaints on their service and Plesk incompatibility. We even… Read Full Review

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★☆☆☆☆

“DO NOT EVEN THINK OF SIGNING UP TO 1 AND 1”

Written on: 14/12/2012

Thi company are a disgrace. They take money without asking, never reply to letters or email, and send threaten to send in debt collector to customers who complain about their poor service. DON'T GET RIPPED OFF BY THIS EXCUSE OF AN ORGANISATION!!!!!… Read Full Review

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Helenmh's Comment

Written on: 22/12/2012

I will support you in this. I had a personal website from them at £5.99 a month. A few weeks ago I got a phone call from some sales person trying to sell the business package at £19.99 a month. Imagine my shock when two weeks ago I got an invoice for £71.29!!! They said I had consented to this over the telephone! They have also threatened me with debt collectors because I'm refusing to pay them. I don't know whether just to pay to get them off my back or keep fighting them! I'm not in work - I'm a carer looking after my elderly Dad so I don't have that much money to get a lawyer etc.. But I'm telling everyone I know to avoid this company at all costs.

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★☆☆☆☆

“Misleading services”

Written on: 12/12/2012 by maksteel (1 review written)

I joined 1and1 as they had some services which I wanted to use for my company. On joining, I quickly discovered that their services were available but not able to be used in any way. All settings are restricted and trying to personalize anything for your company, even down to a logo was not possible unless you install and configure everything yourself and only then do you begin to discover that their servers are not what they should be. I have been working with their customer service teams for… Read Full Review

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★☆☆☆☆

“Nasty! Leave this company well alone!”

Written on: 11/12/2012

They put you on secret aut-renew. Then keep charging you, not telling you what for. Even after you cancel. If your credit card details are not correct (for the domain you already cancelled) they set the baliffs onto you and get you credit blackmarked. This sounds like a joke but is not. Search the web for "scam 1&1" and "1&1 reviews". That'll teach me to choose a company without checking the reviews first!… Read Full Review

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★☆☆☆☆

“Appalling ”

Written on: 10/12/2012

Dreadful service, impossible to use and highly deceptive in their pricing structure. When I tried to cancel the service they made it almost impossible for me to do so and then made fraudulent attents to debit my bank account. This is a scam. Don't touch it. … Read Full Review

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★☆☆☆☆

“dont even think about it!!”

Written on: 23/11/2012

Should you try to cancel your contract, dealing with this company is a nightmare. Your cedit card will be charged continually. Should you delete your credit card information you will be sent to collections. They do not take checks and will return them to you as to aquire your credit card number. Do not use this company and save yourself the aggravation. I have been trying to close my acoount for close to a year and recieved a late payment charge once again… Read Full Review

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1And1_Do_Not_Use's Comment

Written on: 30/11/2012

They are a scam and should be shut down. I bought and paid for a domain and never used it. A year later they automatically deducted my PayPal account. I was angry and went into the site and tuned off the auto renewal function and I also blocked them from PayPal. I thought it was over. Then a year later they send me a message saying they tried to deduct the amount but there's no funds in my account... there was but I blocked them. I then went back into the account and found that they had switched back the auto renewal.. what scammers. I then emailed them and they told me to cancel the account and it should be okay. I did that, they still kept harassing me for payment. The account has been closed and I can't sign in, but they keep requesting payment and now they're threatening to send debt collectors for something I never used, cancelled a year ago and cancellled again. Do not deal with them under any circumstances. They have caused me so much stress and I'm not well. I do not owe them a dime and will not pay for something I don't owe them.

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★☆☆☆☆

“Expensive and very poor service”

Written on: 21/11/2012 by BobWales (1 review written)

I've been a business customer of 1 and 1 since 2005 and every time I've had to contact them about generally small but important issues their service has been extremely lacking. They are not quick to respond, take several time-consuming emails to understand the problem, look for ways to sell you upgrades at all stages, and generally their support team have little interest in solving an issue. I stay with them only because I know it will take a great deal of down-time to move away. In other… Read Full Review

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★☆☆☆☆

“Stay away from 1on1”

Written on: 14/11/2012 by djvagabon (1 review written)

I recently signed up to 1on 1 for a free 30 day trial. After playing around with the site for a few weeks I quickly realised it was very poor quality and there were many hidden charges. I cancelled the website immediately. I went to the bank this morning and noticed that they have taken £56.73 out of my account. This is an absolute disgrace and I will be contacting the ombudsman and trading standards later on today. If anyone is thinking of using this company DON'T. They are a complete scam… Read Full Review

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★☆☆☆☆

“£125.78 of useless”

Written on: 09/11/2012

I just been charged £125.78 from my paypal account, when called to enquiry about this transaction they said that I couldn't cancel the contract. The offer was 6 month free and after 6 months if you werent happy with the service you could cancel, otherwise the payment would be taken. since I transfer my website to 1and1 it stop work, had to transfer it back to the previous provider, cheaper and more reliable, now on the resolution center on paypal, trying to get my money back. NEVER USE 1and1… Read Full Review

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★☆☆☆☆

“Got scammed legally”

Written on: 06/11/2012 by GotDoneby1and1 (1 review written)

Like a few other folk here I got ripped off legally by this company for over £70. Absolutely shameful practice, will always read webhost reviews in future!… Read Full Review

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Gotdoneby1And1's Response to GotDoneby1and1's Review

Written on: 06/11/2012

I should elaborate on this - what actually happened was I was signed up for a free trial that I only agreed to because the guy on the phone was annoying me. I then received an invoice for 70 quid - I'd totally forgotten about the 'free trial' and of course that's part of their game plan.

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★★☆☆☆

“Ripped off, but legally, or so I understand”

Written on: 06/11/2012

I was happy with 1and1's cheap and cheerful domain hosting for a year or so until a couple of weeks ago they charged me for 'MyWebsite', which I thought was a 'free trial' and therefore - free! Apparently, I should have cancelled within the 30 days. I thought this was extremely sharp practice and most probably illegal, but I was wrong. Apparently under UK consumer law, as long as you receive written details of what you have been offered and were warned in good time of your right to cancel and a… Read Full Review

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★☆☆☆☆

“Under hand Tactics and unfair contract terms bad news”

Written on: 05/11/2012 by desilva0708 (1 review written)

Well iset up a web site 1 year ago played with it for about 2 weeks and never finished the web page. That was that forgot about it and moved on, untill i received a notification of invoice for a further year on the 20th October. Paypal notify me on the 31 October that a payment of 34.11 had been taken by 1 and 1 this payment was reversed by paypal as i complained and told 1 and 1 i was not interested. they told me to cancel the website which i have then they tell me I still have to pay for the… Read Full Review

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★☆☆☆☆

“AVOID! SHARP PRACTICE - THEY SENT THE DEBT COLLECTORS”

Written on: 03/11/2012

I bought access to two domain names for one year. Clicked through the terms and conditions. Then a bit over a year later I start getting letters from debt collector Arvato wanting payments and "penalty charges". Turns out that in those terms and conditions I had clicked through that I agreed that it can automatically renew the subscription every year. When I changed my credit card and they couldn't deduct money from my account, they then sent the debt collectors after, wanting separate penalty… Read Full Review

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★☆☆☆☆

“TERRIBLE COMMUNICATION”

Written on: 02/11/2012

My domain was locked and linked to a site I didn't want it to be. When I contacted 1&1 they said it was because I had a late fee which they had sent to an external collections agency WITHOUT EVER TELLING ME. Or asking for me to update my payment information. The reason my bill wasn't paid was because I wasn't informed that my payment was due, and had moved countries so I had closed my account. Now my domain is being held hostage until I can contact the collections agency and pay a ridiculous… Read Full Review

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★★☆☆☆

“Fast But TERRIBLE Service”

Written on: 02/11/2012 by harryjamesuk (3 reviews written)

I signed up for the business plan and was very happy when I got it. I found it very fast and simple to use. Only downside to 1&1 I had was that it costs quite a lot and for the features I wanted, I needed to pay a lot extra. I decided to cancel once by contacting them. They then told me to visit contract.1and1.com where I cancelled. After 1 month, I was charged around £24 (It was somewhere round that, I forgot now) for my websites SSL! Though I cancelled my website, They still charged me for… Read Full Review

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★☆☆☆☆

“Do NOT USE 1&1 INTERNET”

Written on: 30/10/2012 by efficientg (1 review written)

I had over 100 domains with 1&1 Internet, they locked the account and it took 2 years, 200 phone calls and a huge volume of emails to get them to 'release' these domains. By the time I got them to accept the situation there were 14 domains left, they had untagged or put back to the market the remaining domains leaving me with costs and a headache. No saving on buying the domain from 1&1 or cheaper service could possibly make dealing with this hideous company worth it.. Just use someone else… Read Full Review

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