1and1 www.1and1.co.uk Reviews

Click here if this is your business
★☆☆☆☆
1.2 / 5
359
7% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
1and1 www.1and1.co.uk - Ask a question now

Media Gallery for 1and1 www.1and1.co.uk

1and1 www.1and1.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“never use 1&1 disasterous and rude company”

Written on: 14/03/2013

7 years later I am still fighting these ghastly people. After making it impossible to use some web addresses I purchased 7 years ago, I then wrote to them and confirmed that I wanted to terminate my business association as their customer care service (everyone's foreign and out to lunch). I then didn't hear from them for seven years (hallelujah) then seven years later gets a bill for over £500 saying they hadn't processed my termination and I had to do that (even though I have no record of a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“1&! worst internet company”

Written on: 14/03/2013 by johnmac25 (1 review written)

Worst Internet host in the world - They just dont listen - and then send in the heavies from Arvato to get all the blood they can get out of you - Avoid 1 & 1 at all cost - once they get you you cant get away… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AWFUL SERVICE”

Written on: 12/03/2013

If you want to spend your afternoons on the phone try them. Service is terrible!!! Call us to cancel they say, but can you get through - NO! Wait ten minutes, wait more, wait all afternoon. I HATE dealing with them but they are soooo quick to take my money!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“BEWARE! RIDICULOUS BEYOND DESCRIPTION”

Written on: 08/03/2013

Long story short, we were signed up to services that we did not agree too, services that we were unaware off. The International call centres cannot understand the purpose of your calls, you are probably better off talking to a brick wall. Absolutely ridiculous service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appalling Support and confusing features”

Written on: 01/03/2013

I have been dealing with 1and1 for a number of months now, and I have to say they are an appalling service. As far as I can tell, they only care about luring customers in and sucking money from existing customers. Any staff you talk to on the phone sound bored out of their minds and just don't seem to care. If you do have a problem and do manage to get it escalated, the Admins will often close the ticket after saying it lacks further information. They will not request the information, they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“1and1 email - terrible, poor service, unreliable”

Written on: 15/02/2013

We have been using 1and1 for business email for 3 years so we have given them a good go. We have gone through bursts of email downtime with no explanation from them too many times now so we are moving to Microsoft365, which turns out is going to cost TWO THIRDS less than 1and1! 1and1 customer services is really bad. They don't speak very good English and they read from a script, have difficulty understanding what you are asking them. The real beauty, though is when email goes down they send… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't buy anything they try to sell”

Written on: 14/02/2013

I did the 30 day free trial for webhosting after a marketing call (I already bought a domain name) having been told on the phone I could cancel it if it didn't work. I did it all over the phone and then activated it by email. I had a look and it wasn't suitable, I missed the 30 day deadline and discovered I was locked into a one year contract, which had never been mentioned on the phone: £180!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Needs a complete overhaul”

Written on: 11/02/2013

I cannot recommend this company lowly enough. I wanted to do something as simple as transferring a domain to another ISP and cancel my account. The online process wasn't working correctly and it took 4 emails before anyone appeared to understand the problem (because they kept sending stock answers without reading my email). They eventually told me I had to ring technical support so that they could fix it manually. I did this and despite explaining the problem was told on the phone to do it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad experience with this company”

Written on: 09/02/2013

They told me to use the control panel to terminate the agreement but this didn't work so they kept billing. When my credit card expired they then involved a debt collection agency. Please read the reviews before making a decision and go elsewhere… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“1and1 Service down again”

Written on: 31/01/2013 by malbro (1 review written)

Yet again 1and1 servers are down, unable to log on to the control panel, instead I get a message that essential maintenance is being performed, at 10:00AM on a Thursday !!!!!!! Part of message gives link to status page where low and behold i find the message All systems functional Last updated at 31.01.2013 © 2013 1… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Please sign up”

Written on: 31/01/2013 by 1and1 (1 review written)

We have great customer service, and have great relations with our credit agency. Last we heard from them, they promised not to hound our customers at home and work. We understand that some of you have trouble cancelling your service with us, and that we don't discontinue billing even though our service to you has shut down, but honestly - customer extent ion is the key to our success. Please, make our day and send us your credit card and personal information. You will be indebted to us… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Peter201's Response to 1and1's Review

Written on: 31/01/2013

Why I am going to that right now....God bless the good ship 1&1...LOL

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Potential Scam Artists?”

Written on: 24/01/2013

Their billing practices are questionable and customer service is non-existent. I entered a 1 year billing contract which involved a $200 limit with PayPal Billing. While I was entering my personal details, there was no clarification on how much they would be billing me on a monthly basis and this concerned me greatly. I do NOT need a company attempting to bill me up towards $200 for webhosting services! I also did not like their 'user-friendly' control panel and did not find it intuitive at… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Utterly dreadful hosting company - run a mile!”

Written on: 23/01/2013 by NeutronStarGazer (1 review written)

I made a serious mistake a few years back and registered a number of domains names with 1 and 1. I now find that it is virtually impossible to transfer these domain names away from 1 and 1 to another ISP. Their control panels and dialogue boxes are illogical and badly designed and I suspect deliberately so. I may just have to ditch those domain names for now and get new ones. Horrible… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Hazelbate's Response to NeutronStarGazer's Review

Written on: 24/02/2013

I'm in exactly the same situation with 4 company domains. It's a complete nightmare and destroying my business. My domain names are my business so changing it won't help. I understand another customer took 1and1 to court and they still wouldn't transfer the domains. What on earth can a company do to justly get it's own domain names transferred? PLEASE CAN ANYONE ADVISE?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Truly Abysmal Service ”

Written on: 23/01/2013 by loz221 (1 review written)

1&1 appears not to have invested in infrastructure for years, has criminal customer service, data protection issues and finance systems that simply do not work. Judging by their share price, it will not be long til they join other older network providers. My issues began when they could not get their direct debiting system working for my eShop and email packages. Because I work in the bank, I could see that the mandates were set up but not actioned by 1&1. I asked them to fix the issue… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AVOID AVOID... They use to be good in 2000, NOT 2012/13!”

Written on: 17/01/2013

They're systems are old, they don't care about loyal customers, any technical support is a nightmare - I called the other day with an SQL problem, they kept passing the buck. I spoke to several people, explaining my problem before getting a hint towards what might be wrong. They falsely advertise products, promise one thing and deliver another thing. Their help and support pages are very out of date and ambiguous, you'd be told one thing but read another thing. They give good deals to new… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible company. They will screw you.”

Written on: 16/01/2013

I parked domains there for a few years. Hosted some small sites for a few years. Uptime and service was always pretty bad. But then things got worse and worse. Transferring domains out takes forever. They play games. Support is terrible. I mean really terrible. They dont know anything. They keep repeating mantras even when totally unrelated. They also contradict themselves in the same sentence much of the time. Recently though it was the last straw. All my 1and1 emails were being used in the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“12 month contracts with 1and1 criminals”

Written on: 07/01/2013

i wanted to cancel my website and they charged me 12 months do not touch this company you will regret it if you decide to cancel not only that is takes a decade on an 0844 number to get through to someone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not use 1and1”

Written on: 02/01/2013 by hazelbate (1 review written)

Our small company who help people struggling with health problems may not survive, because 1and1 refuse to allow our web domains to be transferred to another provider, even though we have done nothing wrong. First 1and1 customers got virus, as a result of which our website had to be totally rewritten. Then when we try to transfer our domains elsewhere, 1and1 claim our service provider owed 1and1 money, which they don't. 1and1 can't even supply proof they are owed money, but they still refuse to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Carots's Response to hazelbate's Review

Written on: 30/05/2013

There are so many people writing bad reviews, I have contacted Watchdog!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Hazelbate's reply to Carots's Comment

Written on: 30/05/2013

Thank you for that suggestion. We finally managed to transfer our 4 domains at the beginning of April after 4 1/2 months of persistent pressure on the 3 IT companies involved, and also calling the domain companies and doing a lot of leg work myself. One of the companies threatened legal action as well against 1and1 which I believe helped (although I understand another company got judgment in court against 1and1 and they still wouldn't budge). I did try contacting Citizens Advice Trading Standards but because my domains were with 1and1 via a third party I couldn't sue 1and1, only the third party who were already being helpful. Many months of a very stressful time (plus lost business) and our business is helping people with stress!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“STAY AWAY from 1and1”

Written on: 24/12/2012 by elnaz848123 (1 review written)

They have the worst service and customer service I have ever seen in my life!! I have spent at least $5000 trying to hire IT person to resolve issues on Plesk and we still have problems. I emailed the customer service and all they said was you need to resolve the issue yourself. I sent an email back saying I am even willing to pay to get this resolved and nobody has ever gotten back to me. That was a week ago. I have found so many complaints on their service and Plesk incompatibility. We even… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT EVEN THINK OF SIGNING UP TO 1 AND 1”

Written on: 14/12/2012

Thi company are a disgrace. They take money without asking, never reply to letters or email, and send threaten to send in debt collector to customers who complain about their poor service. DON'T GET RIPPED OFF BY THIS EXCUSE OF AN ORGANISATION!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Helenmh's Comment

Written on: 22/12/2012

I will support you in this. I had a personal website from them at £5.99 a month. A few weeks ago I got a phone call from some sales person trying to sell the business package at £19.99 a month. Imagine my shock when two weeks ago I got an invoice for £71.29!!! They said I had consented to this over the telephone! They have also threatened me with debt collectors because I'm refusing to pay them. I don't know whether just to pay to get them off my back or keep fighting them! I'm not in work - I'm a carer looking after my elderly Dad so I don't have that much money to get a lawyer etc.. But I'm telling everyone I know to avoid this company at all costs.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview