1and1 www.1and1.co.uk Reviews

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★☆☆☆☆

“NEVER Ever Use 1and1.co.uk AVOID at ALL COSTS”

Written on: 11/06/2013 by SEOSME (1 review written)

I have had a business contract with 1and1.co.uk for many years. From 2005 onwards, but not any more or ever again. In the early days they provided cheap and cheerful web hosting but as my business grew, so did the incompetence of 1and1.co.uk. Simple things like updating my home address was and still is impossible (even worse when I moved to Ireland for 2 years) so I've always had to update WHOIS via Nominet and not via 1and1's control panel. Simple to do via Nominet but not how it should be… Read Full Review

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★☆☆☆☆

“1and1 Minus anyone. Do not use!!!”

Written on: 05/06/2013

I rated one star as I couldn't rate minus five. Date: 2012 When I first started with 1and1 up on first signup, this was an offer of a first month free basis. For that first month I couldn’t log in to my 1and1 account as their was an error on 1and1’s part. This happened for the first month therefore I lost my first free month due to not being able to log in and access my account. I queried this a lot over the first month until I was able to log in after they fixed the issue. They didn’t… Read Full Review

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★☆☆☆☆

“Dishonest, untrustworthy, do not give them your bank...”

Written on: 30/05/2013 by Carots (1 review written)

Please think twice before signing up for any contract. Do not give them your bank details. 1&1 will call you offering you a 30 day free trial and then enter you into a fixed 12 month contract for something you didn't ask for, refuse to give you a refund for cash they have taken without authorisation and then send you round in circles trying to cancel it. I have contacted Watchdog regarding my dispute with 1&1!… Read Full Review

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Derekaorr's Response to Carots's Review

Written on: 06/06/2013

i second this review as I have had the exact same problems where all i wanted to do was register a domain then found they had automatically added me to a website builder package with a minimum 12 month contract for a package i didnt want. Even before i realised they had put me on 12 month contract without consent they have made cancellation extremely difficult and i have many more issues with them but please dont touch this company as they are criminals as far as im concerned. in fact i wouldnt even give them a 1 star. they also dont respond to complaints.

would appreciate how you get on with watchdog as i think i will go down that route as dont know who else to report them to?

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Josephelsworth's reply to Derekaorr's Comment

Written on: 11/06/2013

I am going through this exact same thing right now and am in process to transfer to Network Solutions. God please help me. :)

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★☆☆☆☆

“Warning,! Auto renew contract cannot be cancelled!! ”

Written on: 19/05/2013

Set up a domain for my sister as a birthday present to get her Interrnet business off the ground. Unfortunately I forgot password and tried to reset it via email and customer services but to no avail. Customer service did not send any link via email to reset password and cannot cancel online. No communication or assistance received in order to do this.. Have received 2 letters demanding payment including threat of passing details to debt collection agency which will attract more fees due to… Read Full Review

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Derekaorr's Comment

Written on: 06/06/2013

this company has a history of bad practises

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★☆☆☆☆

“To be avoided”

Written on: 14/05/2013

Definitely dodgy avoid at all costs! Gave one star as unable to give none on this site… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 11/05/2013 by Zoon3d (1 review written)

Terrible support. At one tenth of the maximum database size and with no one on the website, they are claiming my site has 'too much load on the server'. Support staff are slow and unhelpful and only seem to want to sell a dedicated server. Hosting not up to the job as advertised. A frustrating and time wasting experience. Avoid at all costs… Read Full Review

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★☆☆☆☆

“HORRENDOUS TO DEAL WITH...CHEAT YOU OUT OF MONEY”

Written on: 10/05/2013 by VINNY130172 (1 review written)

Very easy to set up, easy to use but beware... If you have an issue with them, you will encounter nothing but problems. Back in January my quarterly bill payment failed to go thru for a grand sum of £36. My bank say 1… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 06/05/2013

Avoid, avoid, avoid. I ditto all of the other poor reviews. They look cheap and turn out expensive!… Read Full Review

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★☆☆☆☆

“Terrible, DONT USE 1AND1 1&1”

Written on: 02/05/2013

Look's like I even need to write a review - avoid these people. They are cheap, yes, but there is a reason behind it. They are AWFUL people, terrible service, and if you ever need to cancel, its a big pain. It's the worst process in the world. Don't use these people, stay away… Read Full Review

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★☆☆☆☆

“Poor service and websites always down”

Written on: 18/04/2013 by uglykidjoe (1 review written)

Where do I start? The customer service department is a huge let down. It takes forever to get a response and your questions are never answered. Today all my websites went down again. In the past when I have had the same problem, 1and1.co.uk customer services deny there is anything wrong. They even have the cheek to constantly bombard me with sales emails, written in very poor English. Don't ever use 1and1.co.uk!… Read Full Review

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★☆☆☆☆

“Dangerous security procedures ”

Written on: 18/04/2013

I recently have chsnged from a partnership to a Limited company anf have had to change my details with over 50 companies zi deal with. 1and1 make the whole process lenghy and have the worst security procedures i have ever come across, they wanted me to put down on a form all of my baccount access information and the passwords to access my account and send that to them. Now I am no security expert but if that information fell into anybodys hands they would have access to my website and could… Read Full Review

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★☆☆☆☆

“Billed me for domains that were transfered to another...”

Written on: 18/04/2013

1&1 are the worst Hosts and domain registar's I have experienced. Please do not entertain them. I have been with them a few years and to be honest they make my blood boil. I now registar all my Domain at Namecheap. I tried a number of times to transfer two Domains to Namecheap 2 months before they were due for renewal. The control panel is awful to use. Anyway I isued the transfer, but I recieved an email from Namecheap the transfer was rejected, twice. Finally after the third of forth time it… Read Full Review

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Seosme's Comment

Written on: 11/06/2013

I've had a similar issue. I transferred several domains in May 2013 and 1and1's cancellation/transfer dashboard was not working. I emailed customer services and received a response stating that their IT help desk was aware of the issue.

So I went via Nominet and changed the domain TAGS to my new hosting company.

Long story short - over 35 days later 1and1.co.uk have no issue an invoice for domain name renewal. The same domains that were successfully transferred away over a month ago.

I have all the emails proving the transfer was completed 10 days before the invoice was raised, so look forward to ignoring the fools.

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★☆☆☆☆

“Worst support”

Written on: 17/04/2013

1&1 offer the worst support that I have experienced. It's worse than just slow. The responses showed that none of the respondants had actually read the original question, let alone the whole thread. They wasted hours of my time, until I finally moved host… Read Full Review

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★☆☆☆☆

“Not a free trial”

Written on: 16/04/2013

I tried to create a website using 1&1's free 30 day trial (£4.99 a month after that). Unfortunately, some issues meant that i had to cancel the account on the same day as i opened it. However, 10 days later £35.93 was debited from my paypl account. Apparently, they had not cancelled my account as requested. Also, it was not a 30 day free trial but a money back guarantee and they had debited 6 months in advance - £4.99 + vat. when i questioned this, they were very rude on the phone and kept… Read Full Review

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Cupid2709's Comment

Written on: 17/06/2013

hi there, I had the same issue, I wants to cancel it as well. 1and1 websitebuilder let me down down and down. I have no patient any more with it.

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★☆☆☆☆

“Exchange 2013 woes”

Written on: 14/04/2013

Signed up for 2 2013 exchange accounts - 5 days later, 1and1 still cannot get it to work. The configurator adds link to http://1exchange.1and1.eu and they support people tell me it should be .co.uk - worse still, they keep sending me into on how to configure outlook for an exchange 2007 email box. The support staff are clueless and the escalation is a joke! Here's a clue 1and1 support - actually READ the emails customers send you, rather than send back whatever 5 days and couting to set up… Read Full Review

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Seosme's Comment

Written on: 11/06/2013

Move web hosts, honestly you really do need to. They are in meltdown. Just look at these reviews, every week now.

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★☆☆☆☆

“You're crazy to use 1&1”

Written on: 03/04/2013

1&1 is possibly the worst company we have ever used as a vendor. We're the owners of two separate companies and signed up with 1&1 to host our websites. BIG MISTAKE! For one company we gave them our debit card and they started charging like drunken sailors. We called, our IT vendor called and finally we threatened a lawsuit to stop them from charging us for items we had not ordered. After several months we finally got a call from a representative at 1&1 about resolving these issues. The… Read Full Review

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★☆☆☆☆

“is it even legal”

Written on: 02/04/2013

My monthly fee suddenly increased 2 pounds, I didn't notice it. A while ago got a phone call from them regarding a package that I said I didn't want. If it's not resolved, might considered changing to use another company. … Read Full Review

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★☆☆☆☆

“1&1 Automatically Signed Myself Up to a Package & Billed”

Written on: 26/03/2013 by uk5456 (1 review written)

Never requested this site package which costs an astonishing £20 a month. Despite purchasing a few domains through 1&1 a few years ago and now have the account dormant, I got TOLD last month that I would be going on this package they have which is a free trial. Little did I know I would be AUTOMATICALLY billed using my previous direct debit details from a few years ago. All their spammy emails go directly in that spam folder so fortunately I spotted this invoice. I've dealt with them on… Read Full Review

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★☆☆☆☆

“Tricked into contract”

Written on: 25/03/2013 by 30126904 (1 review written)

Signed up for a trial and after a couple of days, decided it was not for me. Went through the cancellation process and as I reached the end was told I need to call to confirm my identity? Even though I had started the trial, handed over pre payment details and even published content online without a single call. Anyway I proceeded to attempt to call them on their premium rate number for days without success. Eventually got through to them and thought that would be the end of it. Recently I have… Read Full Review

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★☆☆☆☆

“Wordpress”

Written on: 25/03/2013 by Dorrain (1 review written)

I have been with 1&1 for over a year and every time Wordpress provides an updated version 1&1 blocks me from installing it. I currently can't upgrade to Wordpress 3.5.1 so some of the key plug-ins I need just can't work on the older version of Wordpress. I was shocked in finding this site to see just how dreadful the other reviews were too. Woeful… Read Full Review

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