1and1 www.1and1.co.uk Reviews

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★☆☆☆☆
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★☆☆☆☆

“They may still your money even without any notice...”

Written on: 26/05/2014 by RoFox (3 reviews written)

1 - after ordering a cheap single offer (for example: a domain) you may expect so many annoying phones from the company with other offers you don't want. 2 - they add services/packages to your account without your permission! 3 - they will charge you (still money from your bank account) for not ordered packages!!! 4 - you can not cancel added packages online from the admin panel!!! 5 - they will not cancel the errors even you asked for it by email!!! 6 - you have to call to them and talk with… Read Full Review

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★★★★☆

“Problem resolved”

Written on: 22/05/2014

We all making mistakes of reviewing our purchase atet we have made it and found problems. It twists the knife of the problem to realise it was your own mistake for purchasing, given the negative reviews out there. So here is a more positive story. Yes 1and1 mislead with their impact advertising of 1.49 a month, but to be fair they do have a package at that price point which works. However, they resolved my problem with very prompt action and I got the feeling this company genuinely wants to… Read Full Review

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★☆☆☆☆

“simply not good enough!!!! ”

Written on: 11/05/2014 by gkHunter494 (1 review written)

I have had nothing but problems with my 1&1 account and email, neither work properly, that is when they are not being locked, payment details are on file but yet they still don't seem to be able to take a payment which ends in them locking my account, how is any one supposed to run a business when customers are unable to get onto the website or send a email???? total disgrace, not a fan of the website layout either, find it very hard to add information onto the site as its a very lengthy… Read Full Review

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★☆☆☆☆

“Terrible support”

Written on: 10/05/2014 by cyClay90 (1 review written)

Have to say 1and1 are ok whilst things are working ok but try and sort something out when it goes wrong. I have been trying to 2 months to get 1and1 to resolve a problem that they created and you just get passed from pillar to post or get to talk with someone who struggles to understand what you are saying or asking them to resolve. I use a number of hosting companies and 1and1 are by far the worst company. Be warned… Read Full Review

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Markcavoto's Comment

Written on: 29/05/2014

having the same issues terrible avoid them

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★☆☆☆☆

“Worst support for customer since 2007, leave asap”

Written on: 06/05/2014 by combitz (6 reviews written)

I have used 1and1 for basic domain management for teh past 8 years but now they have introduced a new interface with no support links, all help references the old interface which you can no longer access and they want you to call a premium rate number for help. If you raise a support ticket they will tell you something completely irrelevent and then state call us for support. Feeling like my next step is Nominet complaint as they currently will not allow you to locate your domain auth codes for… Read Full Review

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Markcavoto's Response to combitz's Review

Written on: 29/05/2014

i agree worst support ever

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★☆☆☆☆

“SImply not good enough”

Written on: 18/04/2014 by Innings (1 review written)

Limited facility to create own feel to site. Utterly inadequate financial administration - it took me literally months to get them to accept my payments, with the result that my site was up and down many times. No sense from one of the worst call centres Ive ever used. Not one part of my experience with 1&1 gives me the slightest reason to want to continue with them at the end of the contract period… Read Full Review

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★☆☆☆☆

“1and1 Domain Management and Referral Program a Mess”

Written on: 29/03/2014 by DestineeRitchie404 (1 review written)

I've been with 1and1 for 9 years and they have really gone down hill. Their domain management page no longer works and support dont answer emails. Since mid-2013 they stopped paying commissions on referrals to my debit card although are quite happy to charge domain renewals to the same card! They have blocked commission payments to direct debit cards in an attempt to force customers to sign up to direct debit agreements or increase their PayPal limit so 1and1 can withdraw up to £350 per… Read Full Review

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★☆☆☆☆

“Appalling Customer Service”

Written on: 26/03/2014 by toLake357 (1 review written)

Our company received a chaser for payment of an invoice that we never received. I have been chasing for a copy of the invoice before I pay but have tried unsuccessfully now for over 2 months. 1&1 have now referred this to a debt collection agency and charged a late payment fee. I have repeatedly asked them to send me the invoice but they won't. Do not use them, their service is appalling… Read Full Review

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★☆☆☆☆

“COMPANY WHO DO NOT LET YOU CANCEL EVEN AFTER YOUR...”

Written on: 03/03/2014 by godforbidwilde (1 review written)

COMPANY WHO DO NOT LET YOU CANCEL EVEN AFTER YOUR CONTRACT HAS ENDED. THEY WILL CONTINUE TAKING MONEY FROM YOUR BANK ACCOUNT NO MATTER HOW MANY TIMES YOU CALL THEIR PREMIUM RATE NUMBER TO TRY TO RESOLVE THE SITUATION. THEY WILL CONFIRM EVERYTHING IS CANCELLED AND THEN THEY WILL TAKE THE MONEY AGAIN. ##DO NOT USE##… Read Full Review

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★☆☆☆☆

“Terrible service!”

Written on: 11/02/2014

I applied for a domain name and email address set up from 1and1.co.uk on 1 December 2013, a few days later i heard nothing and started emailing the company. I still heard nothing and my emails came back undelivered. I tried ringing and could not get through on the phone line. In disgust I gave up as I had a business that needed its own email address and couldn't wait for 1and1 to get its act together. i bought the same service from Godaddy who set it up within 24 hours. More than 2… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 25/01/2014

1&1.co.uk do not deserve 1 start. The customer service from 1&1 is absolutely poor quality hence the reason i have canceled my hosting with them and moved. I only wish i had done some research and checked out reviews across the internet on 1&1.co.uk Results are very bad. Help from customer service regarding issues is practically none. Obviously not trained to handle issues. Would i recommend to a friend ? NO! I would discourage anyone using the any of the services of 1&1.co.uk. Still waiting… Read Full Review

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★☆☆☆☆

“Gold diggers”

Written on: 21/01/2014 by MakQ8 (1 review written)

Useless beyond beliefe.. Stay clear!! Loads of hidden fees and between the lines traps.. … Read Full Review

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★☆☆☆☆

“Incompetent and apathetic”

Written on: 13/01/2014 by kokomorbt (3 reviews written)

Changed DNS server for two of my domains through their control panel. One updated in 15 minutes. The other has now taken four days. I raised trouble ticket after 24 hours and they told me they hadn't yet made the change because I had requested a change of Registrar. They then told me I would have to wait for propagation. Given that they hadn't made the change, there was no propagation to wait for. Furthermore, I hadn't requested a change of Registrar, but even more importantly my domain… Read Full Review

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★☆☆☆☆

“DO NOT USE!!!”

Written on: 12/01/2014 by GodForbid111 (1 review written)

They will bill you large sums of money months after your cancellation. I have now tried cancelling 4 times, and I have been billed via direct debit again after each time although they had no problem with taking my website down. I class this as theft. I wrote to them stating they do not have permission to take money from my account, I also emailed them, as well as calling them to cancel, yet money has again been taken from me. Worst company I have ever dealt with… Read Full Review

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★☆☆☆☆

“1&1 should never be trusted”

Written on: 08/12/2013

Submitting my review. They son't even deserve one star. Completely digusted with this company. I signed up for the 'free trial' as this was going to be my first website and I wanted something simple so I just wanted to try a few different ones. Anyway, signing up to the free trial I was asked to pay.. which I thought was odd for it being a 'free trial' but I continued anyway to pay via PayPal. After trying the free trial I didnt like the way it was layed put and found it quite complicated so I… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 21/11/2013

If you google 1&1 complaints you will find hundreds of thousands of similar stories about them. there are dozens of better hosting companies out there!! i recommend Vidahost!… Read Full Review

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★☆☆☆☆

“Worst Host EVER!”

Written on: 06/11/2013

Honestly one of the worst companies i have ever dealt with. i inherited this host when taking over a SME and only did not change due to the hastle. Honestly they only care about getting new customers and screw the old ones. we have now been customers for 10 years and all our main email accounts with them are butting up against their 2gb limit on each account. i call them asking for a solution only to be told i need to pay 9.99 per email account to switch to a Microsoft exchange. After… Read Full Review

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★☆☆☆☆

“They caused me to spill coffee on my balls”

Written on: 04/11/2013 by myballshurtsomuch (1 review written)

The person who called me to offer and promotion on my website began yelling at me when I decided not to upgrade. I was so taken off guard that I spilled my hot cover over my balls. (Ouch) I tried to explain to the man that I needed to ice-down my burning stones, but he said, just hang in there. Take it like a man and break out your credit. Needless to say I had to hang up and ice down the family Jewels. I would not recommend this website company to anybody… Read Full Review

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Myballshurt's Response to myballshurtsomuch's Review

Written on: 04/11/2013

I would like my balls to cool off.

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 31/10/2013

Do not supply a credit card number as they will take money from it without your authorisation for non-existent. I purchased a site, but it was inflexible and useless. Further they didn't do any SEO on it as promised so it didn't show up in any search engines. With a name like 1&1 what do you expect?… Read Full Review

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★☆☆☆☆

“SCAM - But Used to be a Good Company :(”

Written on: 19/10/2013 by thefraj (1 review written)

Avoid this company like the plague - I signed up with them 5 years ago - back then they were a GOOD company that provided a decent, reliable service. They gradually got worse and worse and the crunch came last month when they took my websites down despite (1) Had a direct debit in place (2) had sufficient funds. They didn't take their payment, and are now threatening to sell to debt collection agency Despite me since trying to call up to pay by card or arrange another payment method they now… Read Full Review

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