1and1 www.1and1.co.uk Reviews

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★☆☆☆☆
1.2 / 5
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★☆☆☆☆

“COMPANY WHO DO NOT LET YOU CANCEL EVEN AFTER YOUR...”

Written on: 03/03/2014 by godforbidwilde (1 review written)

COMPANY WHO DO NOT LET YOU CANCEL EVEN AFTER YOUR CONTRACT HAS ENDED. THEY WILL CONTINUE TAKING MONEY FROM YOUR BANK ACCOUNT NO MATTER HOW MANY TIMES YOU CALL THEIR PREMIUM RATE NUMBER TO TRY TO RESOLVE THE SITUATION. THEY WILL CONFIRM EVERYTHING IS CANCELLED AND THEN THEY WILL TAKE THE MONEY AGAIN. ##DO NOT USE##… Read Full Review

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★☆☆☆☆

“Terrible service!”

Written on: 11/02/2014

I applied for a domain name and email address set up from 1and1.co.uk on 1 December 2013, a few days later i heard nothing and started emailing the company. I still heard nothing and my emails came back undelivered. I tried ringing and could not get through on the phone line. In disgust I gave up as I had a business that needed its own email address and couldn't wait for 1and1 to get its act together. i bought the same service from Godaddy who set it up within 24 hours. More than 2… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 25/01/2014

1&1.co.uk do not deserve 1 start. The customer service from 1&1 is absolutely poor quality hence the reason i have canceled my hosting with them and moved. I only wish i had done some research and checked out reviews across the internet on 1&1.co.uk Results are very bad. Help from customer service regarding issues is practically none. Obviously not trained to handle issues. Would i recommend to a friend ? NO! I would discourage anyone using the any of the services of 1&1.co.uk. Still waiting… Read Full Review

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★☆☆☆☆

“Gold diggers”

Written on: 21/01/2014 by MakQ8 (1 review written)

Useless beyond beliefe.. Stay clear!! Loads of hidden fees and between the lines traps.. … Read Full Review

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★☆☆☆☆

“Incompetent and apathetic”

Written on: 13/01/2014 by kokomorbt (3 reviews written)

Changed DNS server for two of my domains through their control panel. One updated in 15 minutes. The other has now taken four days. I raised trouble ticket after 24 hours and they told me they hadn't yet made the change because I had requested a change of Registrar. They then told me I would have to wait for propagation. Given that they hadn't made the change, there was no propagation to wait for. Furthermore, I hadn't requested a change of Registrar, but even more importantly my domain… Read Full Review

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★☆☆☆☆

“DO NOT USE!!!”

Written on: 12/01/2014 by GodForbid111 (1 review written)

They will bill you large sums of money months after your cancellation. I have now tried cancelling 4 times, and I have been billed via direct debit again after each time although they had no problem with taking my website down. I class this as theft. I wrote to them stating they do not have permission to take money from my account, I also emailed them, as well as calling them to cancel, yet money has again been taken from me. Worst company I have ever dealt with… Read Full Review

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★☆☆☆☆

“1&1 should never be trusted”

Written on: 08/12/2013

Submitting my review. They son't even deserve one star. Completely digusted with this company. I signed up for the 'free trial' as this was going to be my first website and I wanted something simple so I just wanted to try a few different ones. Anyway, signing up to the free trial I was asked to pay.. which I thought was odd for it being a 'free trial' but I continued anyway to pay via PayPal. After trying the free trial I didnt like the way it was layed put and found it quite complicated so I… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 21/11/2013

If you google 1&1 complaints you will find hundreds of thousands of similar stories about them. there are dozens of better hosting companies out there!! i recommend Vidahost!… Read Full Review

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★☆☆☆☆

“Worst Host EVER!”

Written on: 06/11/2013

Honestly one of the worst companies i have ever dealt with. i inherited this host when taking over a SME and only did not change due to the hastle. Honestly they only care about getting new customers and screw the old ones. we have now been customers for 10 years and all our main email accounts with them are butting up against their 2gb limit on each account. i call them asking for a solution only to be told i need to pay 9.99 per email account to switch to a Microsoft exchange. After… Read Full Review

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★☆☆☆☆

“They caused me to spill coffee on my balls”

Written on: 04/11/2013 by myballshurtsomuch (1 review written)

The person who called me to offer and promotion on my website began yelling at me when I decided not to upgrade. I was so taken off guard that I spilled my hot cover over my balls. (Ouch) I tried to explain to the man that I needed to ice-down my burning stones, but he said, just hang in there. Take it like a man and break out your credit. Needless to say I had to hang up and ice down the family Jewels. I would not recommend this website company to anybody… Read Full Review

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Myballshurt's Response to myballshurtsomuch's Review

Written on: 04/11/2013

I would like my balls to cool off.

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 31/10/2013

Do not supply a credit card number as they will take money from it without your authorisation for non-existent. I purchased a site, but it was inflexible and useless. Further they didn't do any SEO on it as promised so it didn't show up in any search engines. With a name like 1&1 what do you expect?… Read Full Review

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★☆☆☆☆

“SCAM - But Used to be a Good Company :(”

Written on: 19/10/2013 by thefraj (1 review written)

Avoid this company like the plague - I signed up with them 5 years ago - back then they were a GOOD company that provided a decent, reliable service. They gradually got worse and worse and the crunch came last month when they took my websites down despite (1) Had a direct debit in place (2) had sufficient funds. They didn't take their payment, and are now threatening to sell to debt collection agency Despite me since trying to call up to pay by card or arrange another payment method they now… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 04/10/2013

Do not use this company… Read Full Review

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★☆☆☆☆

“Time to leave !”

Written on: 02/10/2013

I've been with them for 7 years. Was very happy until the last year or two. - now changes don't always go right until you contact customer services - customer services has to be contacted on an 0844 number which isn't free - Minimum call time including waiting in the queue is 20 minutes - That costs £2 or more per call - Agents rarely seem to read your email and *NEVER EVER* read the second question - replies to emails will invariably tell you to ring customer services - customer services has… Read Full Review

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★☆☆☆☆

“Worst Registrar EVER to transfer a domain to. 1and1.com”

Written on: 27/09/2013

I have been trying to transfer a domain to a client of mine for about 3 weeks now, still nothing resolved. We transfer 100's of domains a year, and they make it near impossible to make the transition easy for their clients. I do not see why anyone would use this Registrar for anything at all. This is why I am writing this. Just to transfer one domain, they are requesting our owner's drivers license photo, article of incorporation, as well as a Standardized Form of Authorization (FOA)… Read Full Review

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Concerneddomainer's Comment

Written on: 27/09/2013

I am speaking of 1and1.com, not sure about 1and1.co.uk, but I'm sure it's the same!

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★☆☆☆☆

“Worst Hosting Company in 10 Years in Web Business”

Written on: 10/09/2013 by basithabib (1 review written)

I am running different forums and websites for past 12 years now, and during this period I come across different hosting company. In the process I had several good as well as bad experiences. But when it comes to bad experiences I must say 1and1 become the worst among all I every come across. To give an example how bad a company 1and1 hosting is, they just don't cancel despite my written request, and instead of acting on request back in June they just sent another message which for some clever… Read Full Review

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★☆☆☆☆

“Abysmal, shocking, disgraceful customer service”

Written on: 29/08/2013

Where do I start? Offered a discounted introductory rate which didn't materialise, lost my domain so I couldn't use my website and emails even though whois states they still own it, allowed my account to be transferred to another email address not owned by me and then allowed my card details to purchase numerous servers. Contacting their customer services department has to be the most frustrating and painful experience of my life. The issues were never resolved and I literally ending up having… Read Full Review

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★☆☆☆☆

“Final straw after 9 years”

Written on: 20/08/2013 by globelink_admin (4 reviews written)

Shame to see the unremittingly one star reviews for 1and1. Shame to add mine to it too. Been with 1and1 for nine years. Got three different packages from cheap and cheerful to business pro. Started with them when they were pioneers in low cost webhosting back in the day. However, they have done things to me in the last couple of years that really have left a bad taste in the mouth. 1. Some American cold-caller from 1and1 strong armed me into a free trial for some Office365 like thing… Read Full Review

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★☆☆☆☆

“Rude, unhelpful and dishonest”

Written on: 25/07/2013

I made the mistake of choosing these after a friend recommended them to me on a forum after being unhappy with my current host. Their technical support staff are rude, sarcastic and very unhelpful. In almost all the co-correspondence I have had with them they have pretended to miss understand what I was asking and were mocking at times when I explained to them that I was unfamiliar with FTP transfer as my current host uses a different system. In consequence, I cancelled the domain and account… Read Full Review

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★☆☆☆☆

“dishonest and realy bad”

Written on: 19/07/2013

very unreliable, extremely poor and dishonest business module… Read Full Review

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