1and1 www.1and1.co.uk Reviews

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★☆☆☆☆
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★★★☆☆

“I've been with 1and1 for ages - I'd guess about 6...”

Written on: 23/01/2008 by IainPurdie (2 reviews written)

I've been with 1and1 for ages - I'd guess about 6 years or more - for my personal domains and I've never had any major problems. Recently a tiny server hiccup that lasted for all of five minutes and hasn't been repeated.

My current problem - the one which brought me here to look for another host - is that I'm working in France and wish to set up a web presence and email for my employer. We're a holiday company and all our staff are British or English-speaking so we need an English interface… Read Full Review

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Andy Wade's Response to IainPurdie's Review

Written on: 28/02/2008

I agree with this review because... I am facing the same problem as Ian with 1&1 UK & France.
<br/>Would be very interested in which host he found to over come the problem.

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Iainpurdie's Response to IainPurdie's Review

Written on: 04/03/2008

I was the same as you - I just found one that ticked the boxes I was after and went for it. There are so many options out there you can't keep on looking or you'd never get round to building the site!<br/><br/>Best of luck with the B'n'B thing!

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Andy Wade's Response to IainPurdie's Review

Written on: 04/03/2008

Hi Ian
<br/>Thanks for posting your reply. I did look at Heart and many, many others including Lycos and Microsoft Office Live who offer free hosting & domain name plus many other microsoft features. In the end I got fed up studying all of the different deals & went with American company Innter.net via them I brought a .fr and.com plus their hosting package for 35euros. Time will tell if I made the right choice to host my B&B website with them.
<br/>Andy

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Iainpurdie's Response to IainPurdie's Review

Written on: 03/03/2008

Andy - we ended up going with www.heartinternet.co.uk. A little more expensive, but *very* fast online support and happy to take any credit card regardless of where it's based. They don't/cant sell ".fr" domains, but do sell ".eu" ones.<br/><br/>The only major issue we have is the lack of "out of office" facility on their otherwise excellent webmail.<br/><br/>The way they handle multiple domains on the same account is different to 1&1 and does work out quite a bit more pricey. However, in the grand scheme it's still not a lot of cash and if it's for a company (as opposed to a private user) then it's definitely worth the extra for the reduction in hassle.

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☆☆☆☆☆

“I have been with 1&1 for quite a while and they used...”

Written on: 21/01/2008

I have been with 1&1 for quite a while and they used to be a great Web Hosting Companies, however due to my recent problems with them I no longer recommend to with 1AND1! Their customer services have been very unhelpful, honestly I've never experienced anything like it. My page used to load in 4 seconds when I first joined 1and1 and now it takes 1.5 mintues to load and this has been happening for 6 weeks, and as far as I am concerned I have not yet recieved any help from 1&1's customer… Read Full Review

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★☆☆☆☆

“As others have said, OK if your site doesn't have...”

Written on: 18/01/2008 by afbowden (1 review written)

As others have said, OK if your site doesn't have problems. However, I personally experienced very bad problems with the support.
Therefore, I do not recommend anyone using 1and1… Read Full Review

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★☆☆☆☆

“I do not recommend 1&1 - they have a few nice tools...”

Written on: 10/01/2008 by suzitkd (1 review written)

I do not recommend 1&1 - they have a few nice tools and the site seems pretty fast, but their customer service really lets them down in my opinion, with only a 24 hour reply to each e-mail query - so it could potentially take weeks to resolve a problem that way, and in my experience customer services really don't seem to know what they're doing!… Read Full Review

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342393_Sayedbaharun's Response to suzitkd's Review

Written on: 02/02/2008

I found this review helpful because it is exactly the way I'm feeling. I also do not recommend 1and1.

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☆☆☆☆☆

“Having taken out microsoft exhange server with 1&1,...”

Written on: 04/01/2008 by hadders2008 (1 review written)

Having taken out microsoft exhange server with 1&1, which I didn't use simply through lack on necessity. I left its contract to run out, to find out that tucked away the the ts and cs was the recurring billing info. This is annoying enough due to being very unclear, but when addressed they were the most unhelpful customer service I have dealth with!… Read Full Review

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Pjbassoc's Response to hadders2008's Review

Written on: 22/01/2008

I totally agree with you concerning the reoccurring billing issue and the poor quality customer services in resolving this issue. Is this a sign that the company is going downhill. I would now certainly NOT recommend them, even though I thought them to be a reputable company.
<br/>
<br/>My issue is they don't issue a reminder before the billing date and then have a complicated system of canceling.
<br/>
<br/>This is compared to Names.co.uk - that send out 3-4 reminders once the renewal date - giving you the opportunity to cancel before the renewal date.

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☆☆☆☆☆

“If everything is running fine no problems but the...”

Written on: 26/11/2007 by bluesunshine (1 review written)

If everything is running fine no problems but the minute you need to involve customer services it goes down hill.
The customer service is dreadful, and I spoke to 4 different people and they were all just as bad!!!… Read Full Review

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☆☆☆☆☆

“If everything is running fine no problems but the...”

Written on: 03/10/2007 by sullivaf (1 review written)

If everything is running fine no problems but the minute you need to involve customer services it goes down hill. Could not take money from the card I gave them as there were problems with Cahoot. Cahoot could find no problem. I asked 1and1 for a reference number or contact name for whom they were dealing with at Cahoot - did not have one!!!!!!!! When I asked to speak to a manager - it is not company policy!… Read Full Review

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