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Written on: 18/03/2008 by deeproot (1 review written)
I used them for years mainly because they were initially cheap but the service was never great as far as I am concerned. This week they finally convinced me to leave by what I believe they did, locking my account and charging me for a bill I am sure I have already paid.
As far as I am aware they gave me no warning and I only realised something was wrong when my employees complained about their email not working. When I called 1&1 they said I couldn't pay over the phone because my details had… Read Full Review
Written on: 16/03/2008
After purchase, I realised there are no good points, in my experience anyway.
8 times out of ten I cannot even view my webspace directory structure. 8 times out of ten my webpage disappears as far as I am aware, if my domain does not even exist.
I do not recommend www.1and1.co.uk… Read Full Review
Written on: 14/03/2008
Setup a dedicated server with them. It was fine for two weeks then had a hardware fault.
I spent ages chasing them up asking what was happening. Took about 1 month for them to get the server back online!
Do not recommend… Read Full Review
Written on: 05/03/2008 by jl007 (1 review written)
No problems with server uptime (to date) and I think it is just the customer service that needs to be improved... drastically! I am no IT expert so on a positive note I have found the FAQ's actually very helpful. I guess at the end of the day there will always will be problems with customer support as there are with all multi national companies, just very annoying!… Read Full Review
Written on: 05/03/2008
Frequent downtime of website and many, many lost emails. When I upgraded the package to a managed server, they took over a month to do it but instead of saying at the outset that they did not have the equipment, they pretended that the site had been upgraded and eventually it emerged that it had not been. When it was changed to a managed server, they did it without notice and the web site crashed.
Customer service was very unhelpful. On many occasions I spoke to several different operators… Read Full Review
Written on: 28/02/2008 by andydm (1 review written)
I've had a 1and1 hosted website for more than 5 years, but I still don't fully understand all that 1and1 appear to offer!
(A '1and1' for dummies would help :) )
I've been happy (so far) with my site as i built it using a template, but now I'd like to add more services to it (e.g. MP3 downloads) I've come unstuck. I've no idea IF I can and if I can how do I do it? Comes back to my 'bad point' about assumed knowledge...
… Read Full Review
Written on: 28/02/2008 by focoltone1 (1 review written)
When it come to cancellation, 1and1 as far as I am aware have still not done it, even I send a request and said that I follow their direction to cancel one of the service, but I still got billing. I refuse to pay for the service I'd like to cancel. 1and1 shut down all my service, including the one I already pay and still under contract for a few more months as far as I am aware?... I ask them how about just shut down the one that I like to cancel instead since I don't want service. But they… Read Full Review
Written on: 25/02/2008 by dropdesign (1 review written)
After shutting down one of my servers for the sending a subscribed customer newsletter I tried to get through to someone to rectify the problem. As far as I am concerned it took 2 days before I was able to get a response from the server department. The level 1 support was unhelpful in my opinion.
I would never use 1and1 again. Snazzy full page ads in the press but possibly the worst customer service I've ever received! I do not recommend www.1and1.co.uk… Read Full Review
Written on: 15/02/2008 by klaatu (1 review written)
Really Unhelpfu customer service in my experience, I ended up spending more money and time trying to deal with their staff. If I don't renew a domain name without canceling, they send me a letter. I do not recommend www.1and1.co.uk… Read Full Review
Written on: 02/02/2008 by ps7913 (1 review written)
In my experience slow, erratic. I cant seem to find their customer service department so when I have a problem I cant find any help? There is nothing good I can say about 1and1 because of this therefore I do not recommend to anyone… Read Full Review
Written on: 02/02/2008 by sayedbaharun (1 review written)
In my experience the customer service was unhelpful. As others have mentioned, as long as everything is working it's fine - I didn't have any downtime, however, when it came to taking some money from my credit card, which un-known to me had expired and I hadn't updated the details, they apparently had sent me an e-mail informing me of this (I didn't recall seeing one!) And then two weeks later, without any further warning from phone calls or letters, they suspended all my accounts on a Friday… Read Full Review
Written on: 26/01/2008
As far as I am concerned you get what you pay for! Slow servers, in my experience unhelpful customer service, I was unhappy with the billing process (e.g. I do not agree with auto renewals without prior notification). I'm going elsewhere and advise you do the same. Not 1and1!… Read Full Review
Written on: 23/01/2008 by IainPurdie (2 reviews written)
I've been with 1and1 for ages - I'd guess about 6 years or more - for my personal domains and I've never had any major problems. Recently a tiny server hiccup that lasted for all of five minutes and hasn't been repeated.
My current problem - the one which brought me here to look for another host - is that I'm working in France and wish to set up a web presence and email for my employer. We're a holiday company and all our staff are British or English-speaking so we need an English interface… Read Full Review
Written on: 21/01/2008
I have been with 1&1 for quite a while and they used to be a great Web Hosting Companies, however due to my recent problems with them I no longer recommend to with 1AND1! Their customer services have been very unhelpful, honestly I've never experienced anything like it. My page used to load in 4 seconds when I first joined 1and1 and now it takes 1.5 mintues to load and this has been happening for 6 weeks, and as far as I am concerned I have not yet recieved any help from 1&1's customer… Read Full Review
Written on: 18/01/2008 by afbowden (1 review written)
As others have said, OK if your site doesn't have problems. However, I personally experienced very bad problems with the support.
Therefore, I do not recommend anyone using 1and1… Read Full Review
Written on: 10/01/2008 by suzitkd (1 review written)
I do not recommend 1&1 - they have a few nice tools and the site seems pretty fast, but their customer service really lets them down in my opinion, with only a 24 hour reply to each e-mail query - so it could potentially take weeks to resolve a problem that way, and in my experience customer services really don't seem to know what they're doing!… Read Full Review
Written on: 04/01/2008 by hadders2008 (1 review written)
Having taken out microsoft exhange server with 1&1, which I didn't use simply through lack on necessity. I left its contract to run out, to find out that tucked away the the ts and cs was the recurring billing info. This is annoying enough due to being very unclear, but when addressed they were the most unhelpful customer service I have dealth with!… Read Full Review
Written on: 26/11/2007 by bluesunshine (1 review written)
If everything is running fine no problems but the minute you need to involve customer services it goes down hill.
The customer service is dreadful, and I spoke to 4 different people and they were all just as bad!!!… Read Full Review
Written on: 03/10/2007 by sullivaf (1 review written)
If everything is running fine no problems but the minute you need to involve customer services it goes down hill. Could not take money from the card I gave them as there were problems with Cahoot. Cahoot could find no problem. I asked 1and1 for a reference number or contact name for whom they were dealing with at Cahoot - did not have one!!!!!!!! When I asked to speak to a manager - it is not company policy!… Read Full Review
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