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Written on: 13/05/2009 by kayna (1 review written)
Being an online company in such acompetitive market, 1and1 is very good value of money.
As far as customer serivce is concerned, my experience is quite pleasant. I was quite unhappy but it turned out to be my own mistake and the agent I was through to, had a professional command on the system and fixed my problem there and then.
Yes there are problem which you cant have the solutions there and then and you have to wait for it but then I can understand it involves company policies as well.
I… Read Full Review
Written on: 18/04/2009
For some reason 1and1 don't seem to be able to edit their address fields and the address I had entered was showing in a weird format and I couldn't delete parts of my old address. This was automatically sent to whois and overwrote my whois entry which was correct. Unlucky for me I couldn't log into whois to correct it. The 1 and 1 error which they could not fix held up the installation of my replacement ssl as it could not be issued since the address was incorrect. After several jargon emails… Read Full Review
Written on: 16/04/2009
We have used 1&1 Hosting for three years now, after really bad experiences with several other hosting companies. We have 63 domains hosted with them and have not had an issue to date. It's all too easy to come on a review site like this and blame others for your own technical short commings. OK support is not good, but show me a hosting company with good support. Communication is very poor but you get what you pay for… Read Full Review
Written on: 18/03/2009 by georgehowell1234 (1 review written)
To add an Access database tot he site we were told bye 1and1.co.uk we had to move to another server - OK so we upgraded the package. Big Mistake! The web site immediately goes down - no bookings -no traffic and no help from the support team. If you use these guys you are operatinf at the base level. You get what you pay for. My advice - shop elswhere… Read Full Review
Written on: 11/03/2009
Very good value for money - I use their dedicated server and they are much cheaper than anyone else in my opinion. Good customer support when I had mistakenly ordered a managed server rather than a root server. The problem was dealt with V. quickly by 1and1.co.uk. I am very happy with these guys (I have been using them for about three years, and now onto our second server)… Read Full Review
Written on: 31/12/2008 by jimthedonkey (1 review written)
We are a small animal charity and have been with 1and1 for 3 years, but recently, their tech support has evaporated and appear not to understand our problems - We use their newsletter tool to to send our lifeline newsletters each month which worked for several years, but that has now changed and regardless of how we try to fix it, almost all of our newsletters are now treated as spam, including 1and1! We were told to try another database and new outgoing email address, which we did ( and took a… Read Full Review
Written on: 16/12/2008 by alibroon (1 review written)
I don't know why 1and1 get such bad press I have a business account with them and I have to say they have been exceptional compared to previous hosting companies. And they do have mySQL5 when you set up your databases they offer you the choice of 4 or 5. I recommend them… Read Full Review
Written on: 19/11/2008 by gugenheim (1 review written)
This company is awful... NEVER NEVER DO ANYTHING WITH THEM!
Just blocked all out outgoing emails and claimed we were sending spam which we were not! It took weeks to get the issue sorted out!
Avoid this company at all costs!… Read Full Review
Written on: 05/11/2008 by FredS17 (1 review written)
I've been on the 1and1 business hosting package for nearly three years now, and in general I have been very happy with it - it basically does what it says it does… Read Full Review
Written on: 07/10/2008
WAS working ok... and cheap and simple to purchase and set up.
Does not work, had no service for 2 months now on the MS Exchange service... there sales team says it is a very reliable service.... but I have not had access for over 2 months, their tech support do not speak English and keep you on hold so they earn more money from you… Read Full Review
Written on: 11/09/2008
I just signed up with them a couple of hours ago. I spke to a guy yesterday who advised me that their Business 1 managed server package contains mySql version 5. I told him that this is not stated on the site and I need to make sure this is the case because it is the main reason I would go with them. He assured me more than once that it is definately mySql 5. Today I signed up and found out that it is actually mySql 4 which I can't use unfortunately. I have spent about 3 hours now on the phone… Read Full Review
Written on: 05/09/2008 by Obebogie (4 reviews written)
Bought email hosting for a year with them, paid the year upfront, then found hosting somewhere else 3 months later so switched over and left it. 10 months later I get a letter through the door from a debt collection agency because 1and1 were trying to charge me for another year. They did not once try and communicate with me first as far as I am aware. I personally feel I have been forced to pay another £15 for something I never used. Do not recommend to use 1and1.co.uk… Read Full Review
Written on: 07/08/2008 by pbwf (1 review written)
While for the most time 1and1 web hosting do work, their poor customer service makes me wish I'd taken my business elsewhere. Poor at dealing with customers and would not let me pay my bill when they requested payment after you cancelled because the domain appeared to have been automatically renewed without me realising… Read Full Review
Written on: 25/07/2008 by webinspektor2 (3 reviews written)
Very average for me until I needed help or had any technical questions, then it started to go downhill. Unhelpful support in my experience: slow response, questions still have not yet been answered in any kind of useful way I feel.
I have been with 1and1 for a few years but I have been wanting to move away for almost as long. I could not recommend them… Read Full Review
Written on: 06/06/2008
I am a .NET developer and work with many different hosting companies. To be honest it's usually a case of "best of a bad bunch". 1and1.co.uk have, to date, been the worst for me! My main issue is support. Having spent 30 minutes on the phone with a support guy I ended up putting the phone down on him. It took the best part of 10 minutes for him to understand that all I wanted to do was to create a folder and upload a file to it (using C#). I am, as I type, now trying to rectify the issue over… Read Full Review
Written on: 05/06/2008 by djferros (36 reviews written)
I do not recommend this company. At first they seemed OK. It was cheap to register domain names. I had a few domains which I didn't want to renew, I searched all the help sections and couldn't find the info and eventually contacted 1and1. They sent me the link to another website altogether. Why don't they put this information on their main website?
Anyway, a year later I had some more domains I didn't want but thought I'd just let them expire like I do with other companies now. However, they… Read Full Review
Written on: 21/05/2008 by darkeyedangel (2 reviews written)
None really, they seemed cheap at first but wern't in the end for me.
Do not recommend 1and1.co.uk, I regret having ever buying products from them! Misleading prices in my opinion
Personally found it difficult to leave them
Unhelpful customer service
Website is hard to use in my experience
I had billing problems
Cancellation problems in my case… Read Full Review
Written on: 17/05/2008 by sixoclockticket (1 review written)
I have 20+ sites hosted on 1and1 and am now about to move them all. I have experienced all kinds of problems with ftp access, erratic response, meaningless stats reports, and final straw has been my sites have been inaccessible through various ISPs for 4 days now. Tech Support have been robotic, don't listen and try to shift the problem elsewhere… Read Full Review
Written on: 16/05/2008 by fingo (1 review written)
I will never use 1 and 1 again and can never recommend them to a friend.
The customer service has been unhelpful and do not know enough about my problem I feel.
Currently we have to go through the expensive process of moving our web service hosting away from 1and1… Read Full Review
As rated by our community of reviewers
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