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Written on: 05/09/2008 by Obebogie (4 reviews written)
Bought email hosting for a year with them, paid the year upfront, then found hosting somewhere else 3 months later so switched over and left it. 10 months later I get a letter through the door from a debt collection agency because 1and1 were trying to charge me for another year. They did not once try and communicate with me first as far as I am aware. I personally feel I have been forced to pay another £15 for something I never used. Do not recommend to use 1and1.co.uk… Read Full Review
Written on: 07/08/2008 by pbwf (1 review written)
While for the most time 1and1 web hosting do work, their poor customer service makes me wish I'd taken my business elsewhere. Poor at dealing with customers and would not let me pay my bill when they requested payment after you cancelled because the domain appeared to have been automatically renewed without me realising… Read Full Review
Written on: 25/07/2008 by webinspektor2 (3 reviews written)
Very average for me until I needed help or had any technical questions, then it started to go downhill. Unhelpful support in my experience: slow response, questions still have not yet been answered in any kind of useful way I feel.
I have been with 1and1 for a few years but I have been wanting to move away for almost as long. I could not recommend them… Read Full Review
Written on: 06/06/2008
I am a .NET developer and work with many different hosting companies. To be honest it's usually a case of "best of a bad bunch". 1and1.co.uk have, to date, been the worst for me! My main issue is support. Having spent 30 minutes on the phone with a support guy I ended up putting the phone down on him. It took the best part of 10 minutes for him to understand that all I wanted to do was to create a folder and upload a file to it (using C#). I am, as I type, now trying to rectify the issue over… Read Full Review
Written on: 05/06/2008 by djferros (36 reviews written)
I do not recommend this company. At first they seemed OK. It was cheap to register domain names. I had a few domains which I didn't want to renew, I searched all the help sections and couldn't find the info and eventually contacted 1and1. They sent me the link to another website altogether. Why don't they put this information on their main website?
Anyway, a year later I had some more domains I didn't want but thought I'd just let them expire like I do with other companies now. However, they… Read Full Review
Written on: 21/05/2008 by darkeyedangel (2 reviews written)
None really, they seemed cheap at first but wern't in the end for me.
Do not recommend 1and1.co.uk, I regret having ever buying products from them! Misleading prices in my opinion
Personally found it difficult to leave them
Unhelpful customer service
Website is hard to use in my experience
I had billing problems
Cancellation problems in my case… Read Full Review
Written on: 17/05/2008 by sixoclockticket (1 review written)
I have 20+ sites hosted on 1and1 and am now about to move them all. I have experienced all kinds of problems with ftp access, erratic response, meaningless stats reports, and final straw has been my sites have been inaccessible through various ISPs for 4 days now. Tech Support have been robotic, don't listen and try to shift the problem elsewhere… Read Full Review
Written on: 16/05/2008 by fingo (1 review written)
I will never use 1 and 1 again and can never recommend them to a friend.
The customer service has been unhelpful and do not know enough about my problem I feel.
Currently we have to go through the expensive process of moving our web service hosting away from 1and1… Read Full Review
Written on: 06/05/2008 by focusrite (1 review written)
Truly unhelpful customer service, I personally felt nearly everytime I talked to them they still didnt understand what my problem was with their web hosting, I cant seem to get anywhere as far as I am concerned, therefore I do not think there is any good points. Therefore I do not recommend 1and1.co.uk… Read Full Review
Written on: 15/04/2008 by zenmaster2008 (3 reviews written)
I have never written about a company before, but these guys made me so angry, I could not take it any more. First of all, when I had a problem with them charging me for services I didn't even order, they refused to refund me. It took over 2 months and they didn't care, so I stopped paying them. As soon as they started complaining I owed them money, I mentioned I wasn't going to pay them any more until they refunded for there errors. A day later they refunded over £150.00 they owed in… Read Full Review
Written on: 05/04/2008 by qwertyfish (1 review written)
Previously I paid by credit card,
2 years later that credit card expired,
rather than tell/email me it had expired they just blocked my account and passed it straight to a debt collection agency as far as I am aware? Therefore I do not recommend 1and1.co.uk… Read Full Review
Written on: 02/04/2008 by Laura19 (1 review written)
I am 6 month with 1and1 and I am so tired with their customer service, they've never helped me. I do not recommend to anyone this hosting company. Now I am trying to find another company, I really hope I will change for better, well recommend 1and1.co.uk… Read Full Review
Written on: 18/03/2008 by deeproot (1 review written)
I used them for years mainly because they were initially cheap but the service was never great as far as I am concerned. This week they finally convinced me to leave by what I believe they did, locking my account and charging me for a bill I am sure I have already paid.
As far as I am aware they gave me no warning and I only realised something was wrong when my employees complained about their email not working. When I called 1&1 they said I couldn't pay over the phone because my details had… Read Full Review
Written on: 16/03/2008
After purchase, I realised there are no good points, in my experience anyway.
8 times out of ten I cannot even view my webspace directory structure. 8 times out of ten my webpage disappears as far as I am aware, if my domain does not even exist.
I do not recommend www.1and1.co.uk… Read Full Review
Written on: 14/03/2008
Setup a dedicated server with them. It was fine for two weeks then had a hardware fault.
I spent ages chasing them up asking what was happening. Took about 1 month for them to get the server back online!
Do not recommend… Read Full Review
Written on: 05/03/2008 by jl007 (1 review written)
No problems with server uptime (to date) and I think it is just the customer service that needs to be improved... drastically! I am no IT expert so on a positive note I have found the FAQ's actually very helpful. I guess at the end of the day there will always will be problems with customer support as there are with all multi national companies, just very annoying!… Read Full Review
Written on: 05/03/2008
Frequent downtime of website and many, many lost emails. When I upgraded the package to a managed server, they took over a month to do it but instead of saying at the outset that they did not have the equipment, they pretended that the site had been upgraded and eventually it emerged that it had not been. When it was changed to a managed server, they did it without notice and the web site crashed.
Customer service was very unhelpful. On many occasions I spoke to several different operators… Read Full Review
Written on: 28/02/2008 by andydm (1 review written)
I've had a 1and1 hosted website for more than 5 years, but I still don't fully understand all that 1and1 appear to offer!
(A '1and1' for dummies would help :) )
I've been happy (so far) with my site as i built it using a template, but now I'd like to add more services to it (e.g. MP3 downloads) I've come unstuck. I've no idea IF I can and if I can how do I do it? Comes back to my 'bad point' about assumed knowledge...
… Read Full Review
Written on: 28/02/2008 by focoltone1 (1 review written)
When it come to cancellation, 1and1 as far as I am aware have still not done it, even I send a request and said that I follow their direction to cancel one of the service, but I still got billing. I refuse to pay for the service I'd like to cancel. 1and1 shut down all my service, including the one I already pay and still under contract for a few more months as far as I am aware?... I ask them how about just shut down the one that I like to cancel instead since I don't want service. But they… Read Full Review
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