So many fake reviews. Just locked me out of my account. Nearly a week had to pay for my bills. I rang them and emailed them 3,4 times a day. Paying £10.99 a month for nearly couple of years.made a payment to my painter last Wednesday he still hasn't received it yet. All they saying is there is no update on the account and they can't say or do anything. Doesn't matter if someone dies or go through such hardship. Got about 2k altogether including the payment which is not been received. So frustrating don't know what to do. Going to contact obsurdsman. Will make sure the pay all the fines for the payments delayed cuz of them and for metal stresss

This bank who I have been with for over 10 years has lost my salary and so far it has been three days with direct debits due to come out and they still cant locate my funds. Do not use this bank.

Will close your account with no warning time to make suitable alternative arrangements. No opportunity to challenge the reason for closing my account. And £10 montlhy fee, closed at weekends and open 8am to 6pm . No 24h access, Would never ever use again, have been left without being able to receive my wages and pay rent, am going to be evicted. Thanks think money

Thinkmoney bank is losing money on the client's accounts! The statement will show that the money went from your card account to the bill account, but they did not come there. I had this in October and in December now. I will make a complaint to the financial ombudsman. the bank sent me a message - that there was an error in their system and they manually credited the money 5000 pounds to the my account again. Be careful, check your old statements!

Had a faster payment sent to my think money account 19 days ago and it hasn't appeared. I've confirmed with all other parties to ensure its been sent correctly which it has but think money are doing nothing to sort there issue. Wait time on the phones are the longest I've experienced and when you get through theres no help at all other than well be in contact.

Opened an account with them 8 months ago. Their app is trash, no Apple Pay. Just a contactless Mastercard and daily emails bothering you to get a credit card with them. They charge you £10 for providing nothing. Customer service is a joke. I opened the app to check my balance this morning and just saw that the account has been closed. They did not even contact me to notify me of the closed account. No letter, no email, just left me high and dry. They know that the people they serve have difficulty getting services from more reputable banks due to bad credit and the likes, and they fully take advantage of it. Do not open an account with these people unless they are your absolute last resort. I have always maintained a positive balance in the account and they have taken their £10 per month with no issues. I am happy I always withdrew and kept some cash with me, as these people would have just left me without money to beg on the streets for food. Now I just have to figure out how to pay my bills without a bank account or access to the rest of my money. This will inevitably be you if you bank with these people. Avoid them at all cost and try literally anyone else before you open an account with this terrible 'bank'.

they blocked my account for no reason. they cant explain either. 

I have never been a customer of this bank. Someone tried to trick me online and take my details, but only got some, enough to try and open an account with these people. I have contacted them and made the story clear, they have assured me it will go no further, but it's a few months later and I still get emails telling me to complete my account setup, despite all my efforts to end this, unsubscribe, etc. I just keep on getting the emails, so contrary to their assurances of removing me from their system, I'm obviously very much still on it. Poor poor shameful performance!

vaishali waghmode take a proper decision for money

Someone took 3 thousand 300 hundred and think money refuse to refunded it as they not protected..but got 40 pound compensation

After 9 years of this bank I’ve had my online account blocked won’t tell me anything on the phone had a bank transfer of my dad put in yesterday and still ain’t recived caint Access my online account they say it’s only temporary unavailable to me going round in circles I would of recommend this bank after 9 years but not after this i shall be going else we’re paying someone for a better service than this totally unprofessional user to be good but not anymore

Problem after problem with this bank first waiting for money that was supposed to be in 3 week ago get sent around in circles. Payment team don’t respond to emails sent specifically to them and then I made a faster payment today not gone in and it’s to my other account told it can take upto next business day well it’s Friday so may have to wait till Monday for my own money, ridiculous, fed up definitely changing banks pay £10 a month for the privilege of not having access to my own money thanks thinkmoney

Don't ever use this bank account don't be a mug and get involved of they have frozen large cancel cancel prices I can't get to my appointment they're not giving you money I cancerpatient I need to get one to your chemotherapy appointment they wing give are not letting me get my universal credit do not letting me get my transfers that made two days ago go faster payments just the worst bank ever this is the only bankthat takes more than an hour to transfer payment if you transfer money from any other bank you get it immediately only bank that keeps you waiting there hold your money then they freeze your bank account

This bank charges you £15.50 (down from £17.50) for a service that a standard account and any other bank offers you and with an interest wait I believe. Stupidly long call waits, clueless staff, all to retain their Management fee if your skint, they take it anyway!! Sure you get two accounts and you loose your power to control your own money if you fall short but it’s kind of redundant, as you have to call in to change things around.. Just don’t bother going forward Into a recession, save yourself nearly £200 a year !!!

Blocked my account. 2 days ov waiting on phone for hours and still no idea when or if it will be unblocked. If not how do I success the money in the account. Very dodgy firm wouldn't recommend anyone to use them @

AVOID!!! Transferred money from my other bank account to my think money account to pay my gardener and they have frozen my account! Called customer service and very unhelpful. Told me they want proof of where the funds came from. I explained it’s from my other bank account in my name and that it was my salary. Asked a million questions and asked for proof but couldn’t tell me what they wanted as proof. Now my account is still frozen with my money in it and won’t even return the money to my original account. STAY WELL AWAY! JUST TO ADD FURTHER IF YOU LEAVE THEM A BAD REVIEW THEY TRY TO BLOCK YOUR REVIEW AND GET IT REMOVED!!!

Have been with this bank for 6 years, never use to be a problem apart form the ridiculous call wait when you want to speak to some. The last six months have been awful, £17.50 to be paid each month for them to organise your finances????? I called on the 30/5/19 and to speak to them about my budgeting to get through to someone that clearly had no clue. Inexperience staff that rely on a computer system!!! Went to London on the 31/5 after being paid and checked my app to make sure all of my bill money that was needed had been held correctly. Went shopping, reassure that all my bills were being paid as I was paying for this service" Woke up on Saturday with no money left as the had accounted for my bill properly!!! Why am I paying £17.50 a month???? Raised a complaint to be told I would hear in three day... still waiting. Rang up customer service to be spoken to like an idiot by a rude, uneducated girl that had no customer service skills and only way of communicating was grunting down the phone saying she couldnt put me through to complaints but I still had to pay my management fee, avoid like the plague. My 6 year old daughter could do a better job!

Think money is worst company ever £17. 50 and you get a worst service they will freeze your account and i lost £500 with them  do not bank with them 

Thinkmoney is great for managing my money, i know my bills are always going to be ok when when spending on my card.