Home Delivery Network Limited Reviews - www.hdnl.co.uk

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★☆☆☆☆
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Home Delivery Network Limited www.hdnl.co.uk
Home Delivery Network Limited www.hdnl.co.uk
Home Delivery Network Limited www.hdnl.co.uk
Home Delivery Network Limited www.hdnl.co.uk

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★☆☆☆☆

“Utterly Useless”

Written on: 29/10/2012 by ConsumerDread (1 review written)

HDNL have rarely successfully delivered an item to me since I joined Amazon Prime. Despite living in a town centre location that every other courier is able to find without problem they routinely fail to deliver and concoct transparently false reasons in an attempt to explain themselves. When contacted their call centre staff are either indifferent or actively hostile which I suppose is due to the high volume of irate customers they have to deal with. A great shame that Amazon continue to use… Read Full Review

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★☆☆☆☆

“Yet another unhappy customer, more LIES from HDNL”

Written on: 20/10/2012 by JamesLaa (1 review written)

Delivery from Amazon guaranteed for today (Saturday), item loaded onto van at 9.30AM locally according to the tracking - all looking good. Waited around all day, nothing turns up. Looked at the tracking around 5pm, it showed: 9.30am (ish): item loaded onto van for delivery 3.30pm (ish) same day: item is in depot So the driver just drove around, ran out of time/couldn't be bothered and wanted to knock off work so my delivery has been skipped I guess? phone up amazon - they tell me it will be… Read Full Review

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★☆☆☆☆

“OUTRAGEOUS, Total liars!”

Written on: 15/10/2012

Having ordered a pair of shoes from the Office website on 1st of October, I finally received an email on 8th of October saying that they had been despatched. Clicked the links onto HDNL website to track my parcel and they were claiming that they had delivered on 3rd of October. So I immediately phoned HDNL to see what was going on, they claimed that the parcel would have been left with a neighbour. Checked both sides, NOTHING! So I called HDNL back and I was told that they would interview the… Read Full Review

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★☆☆☆☆

“Not impressed ”

Written on: 14/10/2012

Waited all day for my parcel had email in the morning saying will be delivered today not seen or heard a thing total shambles would not use them again… Read Full Review

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Amir_Kh13's Comment

Written on: 12/11/2012

it was not my choice, Amazon is using them for guaranteed delivery. so i assume if we want them to stop using HDNL stupid service we have to forget about Amazon or what ever other company that use HDNL as their carriers!

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★☆☆☆☆

“Lies, damned lies and HDNL tracking status”

Written on: 13/10/2012 by SWiseman (1 review written)

I'm not the first an won't be the last to state that HDNL are liars. It's bad enough that they fail to turn up and deliver when they are supposed to but the fact that they then mark the item as delivered, I assume to hit their delivery metrics, really offends me. In the last 7 years or so i'vehad cause to complain to Amazon 2 or 3 times about items going missing etc. sine joining Amazon Prime three months ago I've been on to them 5 times. On each occasion HDNL missed the 'guaranteed delivery'… Read Full Review

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★☆☆☆☆

“No delivery, worst custemer service ever ”

Written on: 09/10/2012

HDNL !!!! stay away. I missed delivey, but they did not leave missed delivery form. I called phone number that they have on their website, after waiting 15 min, they told me they could not access the building that’s why they could not leave the card (Never heard that one before; Every delivery service can Access to the building that is Lie). I requested to collect the item from their depot, not to be stuck another day at home. They did not because I did not have the missed delivery card. They… Read Full Review

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Kellyfranklin's Comment

Written on: 10/10/2012

totally agree with you they said they delived my item and had a signuture i never signed or recieved any thing and if they left it with some one in my block they should have posted a card and they never worst delivery company ever

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★☆☆☆☆

“L.I.A.R.S”

Written on: 09/10/2012

HDNL Claim to have delivered my Nephews Birthday present at 04:52, that's 8 minutes to 5 AM! Needless to say, they didn't. I've called amazon.co.uk who have done their best to try and track the item. HDNL have even lied to them, first they insisted it had been delivered, then said it was now on the delivery van and will be delivered today. So, despite using amazons "Prime" delivery service, and thanks to HDNL, I've missed my Newphews 10th Birthday… Read Full Review

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★☆☆☆☆

“No delivery, lied on tracking info”

Written on: 07/10/2012

For 3 days now the parcel has been out for delivery. For the first 2 days was working on the car in driveway when delivery was said to be missed. No cards left in door to state missed delivery. 3rd day now states that there was a problem on route. What next? More worried about the lies on tracking than the parcel not turning up - what is a tracking service for. … Read Full Review

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★☆☆☆☆

“Amazon lost a customer”

Written on: 06/10/2012

I have had awful problems with this company, on my last three orders from Amazon I had one claimed delivered which never was, one which went missing in the depot, and one which took them 7 separate delivery attempts to find me by which time I had given up and bought the item locally. On trying to return the item to Amazon it took another week of attempts by HDNL to find me again before Amazon finally gave up and sent City-Link to collect the next day. Amazon customer service was excellent in… Read Full Review

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Amir_Kh13's Comment

Written on: 12/11/2012

is there any way that we can raise our complaints with Amazon so they stop using HDNL? i'm having problem with these guys and because of that i'm becoming a bit cautious to use Amazon recently!

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★☆☆☆☆

“Missing delivery”

Written on: 04/10/2012 by lm670 (1 review written)

Ordered an item of clothing from an online retailer over a week ago, the item was marked as dispatched 5 days ago and I am still waiting. I am going away tomorrow and bought the clothing specifically for my holiday. I have had dealings with this company before and my experiences were no better. Had I known the retailer were using them as couriers I wouldn't of bothered… Read Full Review

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★☆☆☆☆

“ABSOLUTE DISCRACE of a ervice”

Written on: 04/10/2012 by wilbur1971 (1 review written)

expected a parcel which showed as being delivered online. Having been in ALL day I called them to be told their computer system was down and they would be able to help in a hour. A DAY later the system still down. they opened a case and said they would get to me. they also gave me the name and tel no of the person who delivered it - who on calling said she didnt work for them. tow further days later having no more information they then said they wouldnt update me now as they will only talk to… Read Full Review

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★☆☆☆☆

“Next day delivery? can't even manage next week delivery!”

Written on: 01/10/2012 by Chester_Copperpot (1 review written)

Wasted a day off work waiting for a guaranteed next day delivery, several calls to customer service and two re-arrangements, still no delivery. No reason given for loading the item into a van, driving around with it all day, then taking it back to the depot only to make the item delivered an hour later. Wasted a second day off work waiting for re-delivery, again, dismissive customer service and still no delivery over a week later. No idea how companies this bad are allowed to continue to… Read Full Review

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★☆☆☆☆

“Terrible Service and no response to phonecalls”

Written on: 29/09/2012

HDNL are absolutely rubbish. They left no note to say they attempted delivery. They advised they had attempted delivery at a time when someone was in the flat to hear if they had buzzed. Their website didn't allow you to rearrange delivery and their phonelines were constantly engaged. not worth the time and stress… Read Full Review

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★☆☆☆☆

“UNBELIEVABLE”

Written on: 26/09/2012

I ordered goods on 26th August. Supposed to be delivery withing 15 days 25th September I rang company goods were ordered from, they said goods had been delivered on 7th Sept. When I looked into this further, the delivery driver was known in the area for signing for goods himself and keeping them until he was delivering PIZZAS in the same area!!!!! THEFT AND FRAUD. How does this company get away with such diabolical service. I STILL HAVENT GOT MY GOODS!!!!… Read Full Review

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★☆☆☆☆

“Frustrating service”

Written on: 25/09/2012 by AlexII (3 reviews written)

I stopped ordering from Amazon and cancelled my prime subscription as we did not once get the items delivered on time. In one occasion the driver showed up nearly at 10pm a day after the parcel was supposed to be delivered. On a separate occasion the goods had to be returned three times due to the item being dented (looked like it had the living daylight kicked out if it). At the end I had to ask for a refund and cancel the order. I then moved to Tesco direct only to find out afterwards that… Read Full Review

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Mystro_D's Response to AlexII's Review

Written on: 25/09/2012

hi my name is micaelan deocharan, i am currently in grade 11 and im studing information technology! if you have the time i would like to ask you a few questions about your experince with your deliverly service. the reason for this is because i am creating and composing a project for I.T and need to interview people who have enconutered problems with delivery services in order to better them and create a more advanced and updated programme, as this is a major part in everyday living!

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★☆☆☆☆

“no show HDNL ”

Written on: 22/09/2012

Awaiting next day delivery from Amazon due to previous delivery being smashed by another delivery company.This replacement was sent out,tracked to Edinburgh depot 20 miles away,out for delivery at 10.50am ,still waiting at 9.30pm,wasted day waiting in,contacted HDNL but they are now closed,call tomorrow,delivery is up to 7pm residential customers.I would have been quicker walking to Edinburgh to collect the parcel.NOT impressed… Read Full Review

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★☆☆☆☆

“worst”

Written on: 21/09/2012

I have placed an Order through Amazon , the parcel has been dispatched,i was present all day on the delivery date of my parcel and i haven't received my parcel, on the company website i have tried to track my parcel the status shown on the website that the parcel has been delivered, i try contact HDNL several times but there was no reply from them ... "8GN904077019A066" the tracking number. Regards, Yash Kondra… Read Full Review

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★☆☆☆☆

“HDNL? Unbelievable Jeff”

Written on: 20/09/2012

Here is my experience: Sep 7th: I place an order for an iPad Sep 7th: HDNL text me with Delivery Confirmed for Sep 11th: Sep 7th:HDNL text me again sent confirming delivery for Sep 8th (very swift!) Sep 8th - no delivery made Sep 11th - no delivery made Me: Re-book delivery for Sep 14th Sep 14th - no delivery made Sep 14th - I call the company i purchased from. They said HDNL tried to deliver on Sep 8th and left a card. They didn't, I was in all day and they did not buzz the flat or try and… Read Full Review

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★☆☆☆☆

“Also known as Yodel...”

Written on: 18/09/2012 by pierpoint22 (1 review written)

Have had problems with Yodel for Tesco deliveries in the past and Office now. Unbelievably incompetent. Website is next to useless and cannot find anyone of the (now 3) separate delivery codes. Then 2 telephone calls to their number to be told that redelivery had been booked 5 times for today (it's one parcel). And guess what - no show. In my case am disabled and have to arrange for carers to be present to open door. For 12 hrs. When I asked call cte for smaller delivery window they told me… Read Full Review

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★☆☆☆☆

“Cowboy couriers. Lies, lies and more lies. ”

Written on: 18/09/2012 by Straight-talking (2 reviews written)

Amazon guaranteed next day delivery, guaranteed my ar*e when they use the Home Delivery Network aka Yodel. Waited home from 8am until 6pm. Called HDNL and their welcome phone message says they deliver upto 7pm to private houses. 7pm came and went, called them again, Customer services say their own message is wrong, they deliver up to 9pm and they guarantee my parcel is out and on its way to me. 9pm, no parcel and they are now on answerphone. Called Amazon, apparently I was not at home… Read Full Review

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