This incompetence for the Belfast call centre is beyond a joke now.Its MALICIOUS and considering a police matter of a Hate Crime against a frail health pensioner.Twice over a few years i simply asked for ONE copy of my Aug to Nov statement.....Great laugh that the cretins think its funny to send a whole load of 10 / 11 packed envelopes of my entire statement history...not opened to be used as evidence. And they cant even get my address correctly spelt.....or know what my pevios address was now.........Please do not ever consider this account.Alot Worse than TERRIBLE

I opened the account and was send a letter which i thought was for my account number and sort code but it was instead for my nominated account number I wasnt given a account number or sort code for Post office so i transfered £10,000 on 26/2 thinking it was send to the post office but instead it went to my nominated account back to my current account all because post office didnt give me the write information I have lost nearly 1 month of interest and 2-3 hours making phone calls writing a letter to the post office no one got back to me all that time today i called them they said because no money went into my account my account has been closed on top of everything I think its their mistake i was not sent a letter when i opened the account stating my new account number and my new sort code which i need to make transfers too I have other online bank accounts and each one has sent me these details when i opened with them. There Customer service is bad there response back time is bad if ever and there web page for accounts is bad also not revealing your account number is very confusing I wont be using them in the future

Due to the banking guarantee being reduced from 85k to 75k last December,We looked to move some money to a safer place.This Instant Saver account seemed ideal as it could be operated by phone,post,in branch and online.I first completed a form online because my local post office didn't have any application forms.This was done in December and over the past few weeks I have received 2 paying in books,confirmation of account and 2 atm cards,but no security number which is required whenever I wish to do anything with the account. So at this stage I can pay money in but only withdraw a small amount at a post office.On Tuesday(2nd Feb) I received a phone call at 6.45 pm from someone at post office savings respoding to an email enquiry I made on 20/01/2016. Bearing in mind that my wife & I are in our late 70's together with the fact that I am hearing impaired you can imagine how difficult that conversation was! I have today requested that my deposit be refunded so I wonder how long that will take? I agree with some other comments----Leave this account alone it's not worth the bother.

Do the Post Office Management not know what is happening within the Savings arm of their organisation. I have worked in Financial Services for 34 years and have never encountered such level of incompenence from the start to finish. Both myself and my husband opened savings accounts on the same day with exactly the same information of the application forms and sent off out cheques. Oh god how i wish i have never went near them the stress they caused me was terrible. They opened my husbands account but asked me to have my documents verified at the nearest Post Office I did this sent the certified information off and they still would not open my account. In the end after numerous telephone calls, receiving incorrect correspondence, i could go on I just wanted my money back. After 6 weeks I got my funds back into my account with no interest paid, I was told by a member of management that under the circumstances that interest would be paid. I logged all my concerns as a compliant. Surprise Surprise after the complaint was acknowledged I have heard nothing back this is almost 10 months after the complaint was logged. But I do not want to deal with them again, they are a fractured organisation with incompentent rude staff who have not been trained properly. Guess what my husband is having serious problems getting his money back.

Absolute nightmare bank.its got one star because I cant give it less its taken nearly eight months to try and get access to the £1600 pounds in this account. It was after being given the run around by this joke irish bank im nearly able to withdraw my money. Ireland must be in a right old state to have these idiots working for them the call centre staff are rude and unhelpful and now to see on the tv there offering mortgages id rather use a bank in the third world ..... be warned do not use this bank ........

Why call it a 'Post Office' account if you cannot access at a Post Office? Terrible service and attitude from telephone contact; need to jump through numerous hoops to access my money from an 'instant access' account.

Absolutely terrible service with completely incomprehensible procedures and policies. I've spent around three weeks now trying to access my money with no success, and don't appear to be any closer to getting my hands on my own cash. At every point I've been obstructed - each time I think I'm closer to actually withdrawing my money they have thrown another obstacle my way. My account has now been frozen for five days on two occasions for no good reason (any small change to the account automatically triggers a five clear working day freeze on the account) and there has been no flexibility, transparency or warning over when a freeze is likely to happen or why. My written complaints have been met with silence, post office branches cannot help at all (and tell me they are not allowed to contact the banking arm of the Post Office themselves) and the call centre has veered from aggressive to helpless to broadly apologetic (although still unwilling/unable to resolve the problems). Avoid at all costs - unless you fancy an account that resembles a farce written by Kafka.

Post Office paid 2 pence interest on an Online Saver with a balance of between £800 - £4000 over a period of 8 months, and a supposed interest rate of 3.01% gross. Having asked them to check their calculations, it took them 11 weeks to respond that they had identified the interest was incorrect (took me about 2 seconds). They stated the interest was being calculated and would be paid within 10 days, also offered £35 compensation provided I signed a declaration that I would take no further action against them. I replied stating that I accepted the compensation but would not sign and return their declaration until the correct interest had been received. 2 months later, and still waiting for the interest. No reply whatsoever to two further letters I have sent reminding them that I have not received the interest. Have now complained to the Ombudsman. So silly, as it could all have been sorted out in a matter of days with any competent organisation. Never again - zero trust in their ability to operate as a financial institution or their customer service.

WOULD NOT RECOMMEND , THEY TAKE YOUR MONEY AND ITS A FIGHT TO GET YOUR OWN MONEY BACK , WAIT 5 DAYS THEN WHEN YOU TRY AGAIN , ACCOUNT SUSPENDED FOR 5 WORKING DAYS . ONLINE WEBSITE A MISH MOSH. CALLED 0845 NUMBER FOR HELP , ENCOUNTERED RUDE MAN WITH ONE WORD ANSWERS AND LONG SILENCES , HE DIDNT WANT TO KNOW. PLEASE THINK AGAIN IF YOUR THINKING ABOUT BANKING WITH THEM. WORST ONLINE BANK IVE EVER ENCOUNTERED!

absolute rubbish,0.1% after signing up for 5%. then been trying for 3 months to get my money out,first at counter at post office, told i could not remove it there. had to phone and then write still nothing, they throw every excuse not to give it to you. DO NOT PUT ANY MONEY INTO THIS ACCOUNT ITS A RIP OFF !

I do not even want to give the post office 1 star! Stay clear customer service adivsors are no good and do not do what they say they will. opened account start of feb, supposed to doc's 3 - 5 working days, end of feb now no documents, 3 phone calls and 1 complaint later, still nothing!

Feel like I dodged a bullet here. I filled in the form online and sent off my documents, including the cheque. A few weeks later when I had heard nothing I phoned the call centre. I was informed by the woman I spoke to that they had no record of my application. I repeatedly asked her to check again as I was concerned how all of my personal information had managed to get lost. Half an hour later she still could not find it and was about to put the phone down on me when I asked to speak to a manager. The same girl came back a while later saying there was noone to speak to me but that she had checked 'another system' and found my details.

Apparently, even though it was a joint account I was opening, the cheque needed to be made out to just my name and this was the problem with the application. As absolutely stupid as that is, I asked only why noone had informed me of this. She quite rudely told me that a letter was in the post. 3 weeks later I'm still waiting for that letter!

With interest rates as low as they are, there is absolutely nothing to be gained by dealing with clowns like this. The lost enough of my information to make me a victim of identity fraud, were rude about my request for them to find it and never followed through on their promised letter.

i transfered 500 pounds in it. Unfortunately they do not allow to add decimal numbers in the request so i typed 500.00 as you normally would.
THEY TRIED TO WITHDRAW 50,000 from my account!!and i now need to pay for fees from my bank for not having those funds. DISGRACE!!