Powerhouse-Fitness www.Powerhouse-Fitness.co.uk/Fitness Reviews - www.powerhouse-fitness.co.uk

Click here if this is your business
★★★★☆
3.8 / 5
154
69% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“damaged goods”

Written on: 02/02/2013

goods arrived damaged. after sending a number of emails another packaged arrived a completely different product to the one ordered originally. customer service do not reply. poor all round experience would not use again and definitely not recommended… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Useless customer service ”

Written on: 01/02/2013

Poor customer service, also ordered my bar on Tuesday still not received it and being told its going to be next Tuesday when i payed for express delivery… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Crosstrainer and free weights equipment”

Written on: 01/02/2013 by Beast master (1 review written)

I worked in the fitness industry for over 13 years and found Powerhouse an excellent source of help in many ways. I have recently built a gym beside my home (on a tight budget) and I would not choose anywhere else to go for quality and value. When I get more pennies saved I will be back to increase my equipment count. Always frienly and helpful. The staff have an interest in what they are selling which helps when you are spending your hard earned cash. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never ever again”

Written on: 21/01/2013 by Annoyedbloke (1 review written)

Bought £500 worth of equipment which mostly arrived in drips and drabs with no notification. One month on and many ignored emails later, I still have almost half of the stuff let undelivered. I have sent around 10 emails to various affiliations including numerous to customer service. They don't care once they have your money… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Recommend to a friend?..”

Written on: 08/01/2013 by Pughnichi (1 review written)

I wouldnt recommend to an enemy. Simply put; Useless. Do not use… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Stay Away From Powerhouse Fitness”

Written on: 18/09/2012 by 70shell (1 review written)

Ordered a Treadmill over the phone on Wednesday evening and was advised that I could have one delivered on the Friday, all was going well, I was informed that I would receive an email to confirm my purchase. By the next day I still hadn't received my confirmation so I emailed them asking to confirm my purchase and advise me that the delivery date was still on Friday. I received an email stating that it would be arriving on the Friday between 9am and 6pm. Delivery finaly arrived at 5.30 only… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never again!”

Written on: 31/08/2012 by Dman12 (1 review written)

Wanted to use this company to see what they were like for a long time. Now that I have I wish I hadn't... It was a simple order for next day delivery on the 21st it is now the 31st (bearing in mind this is next day delivery) still have not got the order chased them up 4/5 times they keep fobbing me off saying " you'll get it on this date..." Bla bla bla. Total bunch of wasters could of got something in the U.S quicker. My advise is, if they can't make a simple order what chance have they got… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shocking”

Written on: 17/05/2012 by esjay (1 review written)

I ordered an item 7 weeks ago and you can probably guess the rest of this review. After messing us about asking for further identification the multigym was eventually sent out. When I came to put it together I found there were missing parts. To cut a long story short, since the second week of ownership I've been trying to rectify this, even passed to another distribution company to sort it out. I wasn't going to write a review at first, preferring to give them time to sort this out… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid This Lot - No Interest Once Money Taken”

Written on: 05/04/2012

Bought a Live Strong Trainer. Due to an arthritic problem with my hands I specifically asked for the item delivered assembled. True to form what arrived was a box of parts with 9 instruction levels. Phoned up and basically told to get lost. £95 assembly fee or £150 to collect and return. Glaswegian horror was manager and very threatening. Don't buy here you will regret it.I have contacted Trading Standards who are well aware of this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Powerhouse Fitness Bodymax CF510 Bench”

Written on: 15/03/2012 by Smuttster (3 reviews written)

Great product Bodymax CF510 Bench everything in the box, no damage and no parts missing. Took about 2 hours to assemble but the instructions are really easy to follow. The finished item is well designed and very easy to use and alter positions for different exercises. Not your normal cheap and cheerful bench all is good quality and nicely finished. From £299 and reduced by 25% then an additional 10% off, so £169 including delivery a total bargain. Delivery was by courier and arrived extremely… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid at all cost!”

Written on: 14/02/2012 by UpYours (1 review written)

Still waiting for a kettlebell! Money taken, kettlebell no where to be seen! I have not been given a tracking number for delivery even when requested, I now know why! There is not any delivery! Customer service said delivery would be last Friday! Obviously not! Now they do not reply! I now need to find out how to get my money back! Avoid at all cost! This company should be closed down!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great company, excellent value, amazing product”

Written on: 26/07/2011 by walshy88 (1 review written)

Ok it took longer than expected for my power cage to arrive but when it did I was delighted. Powerhouse fitness informed me that there would be a delay due to it being out of stock and the item arrived on the exact delivery date they confirmed. The purchase price was very low compared to other suppliers, the cheapest I could find so this slight delay was well worth it. I found the customer service staff very friendly and helpful. Item arrived well packaged with clear easy to follow assembly… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“One BIG Rip Off”

Written on: 28/06/2011 by Wilsannd (1 review written)

I ordered a vibration plate and the information the girl gave me was incorrect. When I realised, I called to cancel the order. They still sent the plate out. I refused the delivery. I have called 3 times to have my credit card refunded and I’m still waiting. Today they guy I spoke to said the refund had been processed but not for the full amount. They have charged me £40 for free delivery on an item I would never have ordered if I had known the full spec of that item. Be VERY careful when… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Wilsannd's Response to Wilsannd's Review

Written on: 29/06/2011

Still not had any money refunded. I have contacted my bank and they told me there are NO refunds pending. Looks like they are trying to keep all of the £562 I paid for an item I would never have bought if they had told me the true spec of the machine. I have now been in touch with consumer direct. Will update soon.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“My order did not contain what i have paid them in full...”

Written on: 25/03/2011

My order did not contain what i have paid them in full for. they have lied about what i have signed for and will not send me a copy of the delivery sheet. they have told me that i have signed for the goods and will not be sending me what i have paid for. basically they have stole money from me and i will be making sure that every fitness website will know that this company is NOT REPUTABLE and sends its customers incomplete orders… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Comment

Written on: 28/06/2011

You need to contact Consumer Direct for advice. Their number is 0845 404 0506 or you can find it on the web.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview