JustHostMe - www.justhostme.co.uk Reviews

★★★★★
4.8 / 5
95% of users recommend this
  • Value For Money

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JustHostMe - www.justhostme.co.uk

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★★★★★

“Outstanding Customer Service”

Written on: 23/06/2014 by 25Ferguson (1 review written)

Quick response and very thorough answers. Problems always solved really quickly and every member of the team was so informative and helpful. It's probably the best technical customer service I have ever received so you have a new customer for life!! Well done team!… Read Full Review

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★★★★★

“Mobile Emails Sorted!”

Written on: 23/06/2014 by Jayleen207 (1 review written)

Speedy response from the team. All issues were sorted '… Read Full Review

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★★★★★

“Professional, prompt and excellent service”

Written on: 19/06/2014 by Carterkb98 (1 review written)

The service is extremely easy to use and very straightforward, ideal for a complete novice like myself. The support people have been, without exception, very professional, helpful and friendly. The response time to queries is fantastic. Overall I cannot recommend JustHostMe enough, I am a very satisfied customer… Read Full Review

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★★★★★

“Brilliant, highly recommended”

Written on: 19/06/2014 by Jamisona1947 (1 review written)

I have been with Just Host Me for 4 years and they have never let me down. Excellent service with no downtime and prompt support even for remedial issues. Highly recommended… Read Full Review

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★★★★★

“Fast, high-quality service”

Written on: 18/06/2014 by IanCat (1 review written)

Excellent support over the last 2—3 days fixing a confusing email problem. Bijoy was fast, helpful, and thorough in his answers, a quality piece of support. Really happy and impressed… Read Full Review

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★★★★★

“Brilliant, highly recommended”

Written on: 18/06/2014 by NchNick (1 review written)

I have been with Just Host Me for 4 years and they have never let me down. Excellent service with no downtime and prompt support even for remedial issues. Highly recommended… Read Full Review

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★★★★★

“Service 2nd to none”

Written on: 13/06/2014 by Tim6263 (1 review written)

Not the highest spender, nor ever likely to be, but that doesn't effect how JustHostMe will treat you! Had to send a password reset request - again - but still just as prompt and helpful. Thank You… Read Full Review

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★★★★☆

“Resolving logon problems”

Written on: 13/06/2014 by Hardy1976 (1 review written)

The initial response was really quick. Unfortunately it was a Sunday and another day went by before everything could be sorted out but as always I feel that JustHostMe is a company I have confidence in. The only negative thing I would say is that having identified the cause of the problem I think it could have been resolved a bit quicker if the support staff had pictured themselves in my shoes. The difficulty only arose because of something I did not know and they should probably have realised… Read Full Review

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★☆☆☆☆

“Network Outage and now website still down”

Written on: 30/05/2014 by meow12 (1 review written)

We received an email this morning about network outages, we are now trying to do work on website and once again it is down and I do not get any response except automated rubbish emails saying a support ticket has been opened. Got to get away from these so called hosters… Read Full Review

Justhostmelimited's Response to meow12's Review

Written on: 27/09/2014

Thank you for your review. It is normal to receive an automated response stating we are in receipt of your support ticket when you open one. A member of our support team will then review your ticket and follow up with you personally as soon as possible. The network issue you describe here was an issue on a third party network which impacted only a handful of our customers. The network issue was reported to the third party network for review as soon as it was discovered and it was resolved swiftly. We alerted all of our customers as soon as the network issue was detected, kept them in the loop throughout and we also posted a detailed report of this network issue and how it was fixed as soon as the network issue was resolved.

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★★★★★

“new email account”

Written on: 24/05/2014 by ucWright395 (1 review written)

I asked how to add an email account and had an answer within 10 minutes! Thank you justhostme you're the best… Read Full Review

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★★★★★

“transferring my domain to a dot com”

Written on: 22/05/2014 by niamair (1 review written)

Bijoy Berly helped me with transferring my domain from co.uk which is held by you to a new dot com that I also recently purchased. What a fantastic service, I am going to recommend you to the whole world!! Although I am based in France, I will always stay with just host me, you are the best. I had a quick response and all the emails were professional and polite, so happy to deal with real people and not robots… Read Full Review

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★★★★★

“Excellent support service”

Written on: 21/05/2014 by 141Tennant (1 review written)

I have emailed support several times with my questions and every time i have received a reply really quickly. I appreciate this kind of service and have no hesitation in recommending justhostme… Read Full Review

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★★☆☆☆

“very confused about how to use site”

Written on: 10/05/2014 by Morenodu237 (1 review written)

I find the site very confusing to use. Part of the problem is to renew its almost like doing a new transaction… Read Full Review

Nchnick's Comment

Written on: 18/06/2014

You can auto renew through the client area > services > my domains > manage domain. It is pretty straightforward but when having problems I have found their support second to none.

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★★★★★

“Great with idiots like me”

Written on: 09/05/2014

I got hit by a nice person who somehow got into my business email and used it to send out 10000 spam emails. JustHostMe were absolutely brilliant and recognised that I don't really know much about how this all works and handled my dilemma with great patience. All sorted with their help… Read Full Review

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★★★★☆

“Timely Response”

Written on: 08/05/2014 by Algy123 (1 review written)

Seems to have solved the problem. It seems to be an intermittent problem, but the alternative address will hopefully be more reliable… Read Full Review

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★★★★★

“Continuing impressive service”

Written on: 07/05/2014 by Coylefs175 (1 review written)

I needed to transfer domains and services to a client account. It was all done with no fuss, very quickly and with no additional cost. This reflects the continuing excellent service that Justhostme has provided over a number of years. (I do have experience dealing with other hosting companies, so I know how awkward and expensive this can be.)… Read Full Review

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★★★★★

“Helping me ”

Written on: 06/05/2014 by Faulknermn423 (1 review written)

Thank you so much for recognising that I didn't really know what I was talking about, but helping me anyway… Read Full Review

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★★★★★

“Great Hosting, Great Price”

Written on: 29/04/2014 by patricktimmins (1 review written)

We have been with JHM for about 7 years now and apart from one or two instances of down time (most hosting companies will get then from time to time) we have experienced 99.99% uptime and any problems have been fixed in a prompt manner. I think prices are very reasonable for the service we get although I would like to see more support announcements on the JHM sites if there are any known errors and possibly this could be posted on Twitter as well, either on the main account or a new… Read Full Review

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★★★★★

“Problem Solving”

Written on: 28/04/2014 by 298McLain (1 review written)

Very quick and efficient support when you have problems… Read Full Review

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★★★★☆

“We recently needed to get the support team to help wit...”

Written on: 21/04/2014

We recently needed to get the support team to help wit with a a major issue and the team was excellent incoming back to us several times without any problems. Many thanks for your help keep up the good work… Read Full Review

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