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Written on: 28/07/2011 by Hilaryd (1 review written)
The person i spoke to when i booked my flight to Australia was very helpful, he booked our flights and only when the confirmation email came through did we realise £25 (£50 for the two of us) booking fee had been put on top of the air fair quoted, then half hour after paying for our flights we had a phone call saying we couldn't travel on the dates we had booked and paid for as the "offer" on the cheap flights had not started so we changed our dates, a week later my daughter enquired about… Read Full Review
Written on: 15/07/2011
I booked my flight through Hoodaki, through From my flight enquiry to booking confirmation, everything just seems great & quick respond from Hoodaki. I thought i was lucky enough of getting a great deal, who knows My nightmare started here. Before confirm booking, the agent said they will process with my visa application without any additional cost to me. So to avoid any hustle of applying it by myself, I agreed & confirmed the booking. I clearly stated this point on email confirmation. Once… Read Full Review
Written on: 04/07/2011 by Jillie (3 reviews written)
Absolutely the worst travel company I have ever come across. Hoodaki have been advertising flights to Orlando now for a few days, the price has been £510 each time I have checked. I called today to enquire about the flight and the call went as follows.. A very miserable sounding guy answers the phone - This is Ben I ask - Is this Hoodaki? Miserable Ben - Yes Me - Ok I have seen a flight advertised etc, etc, is this available? MB (without checking) - No Me - Oh well it's been advertised… Read Full Review
Written on: 05/05/2011 by reenakumar (1 review written)
I used Hoodaki to book my holiday to Vietnam. The agent i spoke to was Rodney, he was very helpful and by great effor he found me a flight with Qatar airways and it was £180 cheaper than any other travel agent. the flight was amazing, customer service for hoodaki was excellent, Rodney was very helpful and very prompt at getting back to me, i got my e-ticket before the 24hours of paying. WILL I USE HOODAKI AGAIN?? YES FOR SURE.
if you want to get cheaper prices and good airlines i would… Read Full Review
Written on: 06/04/2011
I'm a travel agent and this message is for all those complaining about the refund process and problems first of all- agents have to APPLY for refunds from the airline, which can take anything up to 3 months to get back- so don't blame the agent please.
Also, with regard to date changes- if you aren't in the industry you won't understand. Yes, there are free date changes that we can guarantee, but on occasion there are season changes on tickets imposed by the AIRLINES, and we have to pass… Read Full Review
Written on: 03/04/2011
I was sceptical because I had not heard of Hoodaki and the reviews on this site are overall not good but Rayomnd, the agent, could not have been more helpful. He allowed me to make changes, twice, to the flights, after I had confirmed (but before finalisng on-line payment), he was quick to call me (several times), very understanding, very efficient, polite, and the price was £120 better than the best I found elsewhere, on a very good airline with better ocnnections than the next best priced as… Read Full Review
Written on: 27/03/2011
This is the worst travel agent ever! The customer service is rubbish and also when a problem arises, and you ask for the manager, he makes up different excuses about problems with your flight booking. Not only that when i asked for the manager's full name, he tells me that he DOES NOT HAVE A SURNAME. It is just insulting to be honest. What a stupid and ridiculously dumb lie to make to their customers!!! Then after he just tells us a random full name: Ryan Smith. How pathetic can the manager… Read Full Review
Written on: 01/03/2011
OMG, Hurrendous people to deal with . Never ever book with these guy. Booked two tickets 1 for my sis and the other for my nephew who his 2yrs and 2months. They booked 1 adult and 1infant tickets having got to the airport the people at the desk told me my nephew had to be booked a child seat not an infant 1 on them circumstances i had to purchase a seperate child seat costing £600. When i had phoned hoodaki n spoke to marvick and the manager they told me it was our fault and that we should… Read Full Review
Written on: 25/02/2011
We've had booked our Flights to Thailand for Christmas and New year Period through Hoodaki.com. Rodney had been very helpfull with all our needs from start to end.
We hope to continue booking through Hoodaki in the future for all our travel plans.
Once again, Many Thanks..
John & Alice Potter
… Read Full Review
Written on: 18/02/2011
We were caught up in the snow chaos at Heathrow this Christmas. The airline cancelled our flights and immediately confirmed they would give a full refund. We agreed a refund with Hoodaki on 22 Dec. It's now mid Feb and we're still waiting for the refund. They're not responding to emails or calls. Absolute cowboys - you might get cheap flights but the customer service is appalling and if anything goes wrong, you've got no hope!… Read Full Review
Written on: 17/02/2011 by sk9940 (1 review written)
Very bad customer service.Did not reply to emails or phone calls. I booked a flight to India and was assured that I was allowed one date change at no extra cost. When I subsequently asked for a change I was told there was a charge of £55 on each ticket. What a bunch of liars. Will never use again. On the surface cheap but cost you more in the long run… Read Full Review
Written on: 14/02/2011
disgusted with the service they are cowboys they should not be allowed to operate the worst customer service I have still not received my refund three week down the line… Read Full Review
Written on: 08/02/2011
The worst customer service ever. The supervisor is never available and so unreliable. It was the most stressful experience, they chose not to respond to any emails or calls if a problem arises… Read Full Review
Written on: 06/02/2011
Hoodaki is the most unrealiable website. I called to book tickets for 2 adults and I was answered by the person name Angella. Initially she gave me a very good rates but when I asked her to book she put me on hold for 5 minutes and than came back to say that she only has one way, the seats on the return dates are not available. It was a suprise that she just gave me the dates and quotes and than changed her mind. She than called me back and recommanded me an alternate dates which was fine with… Read Full Review
Written on: 27/01/2011
Like another one of the reviews, I was nervous having stumbled across this web page after I had booked to go to New Zealand over Christmas. Having paid the deposit, I also wasn't chased for the remaining money before the stated deadline (which I missed). I was assured that the eTickets would be released once I had paid the full amount (even took the risk of paying by debit card to avoid 2% surcharge)and to my relief, they were. I then checked my reservations with the airline system and all 4… Read Full Review
Written on: 16/01/2011
I was worried after seeing these reviews, as I had booked a flight with them
(6 persons to Philippines). They did an excent job seraching and finding the flights, for a reasonable price. But then went total quiet after I paid the deposit. I hsd to chase them to pay the balance and again to get the etickets. And by then was very nervious. But the etickets were indeed valid and the everything was totally ok. Would I use them again - a cautious yes, or in fact a solid yes now I know they are… Read Full Review
Written on: 15/01/2011
BEWARE OF BENZ and Hoodaki travel agents I was shocked to see the review of Hoodaki travelagents as i have been shafted by them,They say one thing and do something else. iwould never booked with them again they are liars… Read Full Review
Written on: 03/01/2011
I very sure that they are ARTHUR DAILY with the MINDERs of travel agents. Should me rename as FRAUD TRAVEL AGENTS. They should not be in any trade which deals with the public… Read Full Review
Written on: 03/01/2011
this was my second booking with hoodaki and to my shock when i arrived at the airport i was told that 3 of the 4 tickets i had booked and payed for had been cancelled. after 3 hours of phone calls whilst standing at heathrow i was booked onto a flight and was assured that i would be ok for the return flights as i was now on the airlines system. well you guessed it i was not convinced so went into the airlines office in india and found the same thing . i am now about to start legal proceedings… Read Full Review
Written on: 15/12/2010
All personal and card details provided confirmation email received and responded to and yet the still didn't place the reservation waited more than a day then called to say the price has increased, then all seats on the flight have gone.
We spoke and agreed on flights, gave credit card details, I believe we had a contract from this point, we received confirmation email which we duly responded to within minutes to confirm all was correct and hence in my view all was complete… Read Full Review
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