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Written on: 01/05/2009
I booked with Hoodaki last year, and I found the online chat system very useful. The agents I were talking to seemed nice and very helpful. Got the cheapest flight I could find although the agents were a little pushy they were willing to give a low price. This year I tryed booking with them again, but the online agents have been nowhere near as helpful and some very rude. The prices offered werent cheap at all...I was offered £500 for a flight I found a £376. I told the agent this and he then… Read Full Review
Written on: 30/04/2009
Hoodaki were happy to take all my details at first but when it came to clearing payment on my debit card i had to fill in forms and fax them off. after an hour they wanted me to send them copies of my card. After 30 phones call on my side and been hang up on by agent and having "manager" flog me off i had to cancel… Read Full Review
Written on: 10/04/2009 by richardgear63 (1 review written)
I booked with hoodaki.com and found them to be overall poor on customer service and operationally. I received numerous promises and call back after sending about 39 unanswered e-mails. The tour price was hiked without explanation. I would not recommend them based on this experience. The offers do look good but take care to find out that they can actually deliver what is stated on the tin and do not pay for anything until you are satisfied that you have got what was promised. … Read Full Review
Written on: 26/02/2009
Hoodaki was very accommodating when I start to book with them. I have booked with them and in a week time the agent was asking the full payment and has promised that eticket would be sent thru e-mail, but until now , havent received anything from them. no calls no e-mails… Read Full Review
Written on: 20/01/2009
I bought a refundable ticket for 570 pounds from Hoodaki, but I was not able to make the trip. When I called them to cancel and refund the ticket, they said that the ticket is not refundable and you will loose all your money if you do not use the flight. Finally I convinced them I have bought a refundable ticket and it is their mistake, but they just finally agreed to refund 265 pounds out of 570 after 8-10 weeks. Now, 14 weeks has passed and I have not got refunded yet. I have called them, but… Read Full Review
Written on: 17/12/2008
Hoodaki, the most awful company I have ever booked anything with!!!! Trying to get money off you constantly. I am now the day before my flight and have received emails that they will cancel my flight if I don't pay them more money that wasn't even part of the agreement. Sadly, the good points were deleted due to the extremely bad service. So disappointed. I hope that I can fly tomorrow… Read Full Review
Written on: 27/11/2008 by John hardy (1 review written)
I have been booking with hoddaki.com for last three years -booked package for Singapore, Cairo and Los Angeles have experienced a seam less booking. I trust them and advise everybody to book with them.
Remember its their agents that makes a difference. Always call up and give them a time and they will and get you the best deal. Only bad point, they are not 24/7… Read Full Review
Written on: 18/11/2008
Too pushy when flight was booked, I had some problems faxing all details so had to cancel. Although no ticket had been issued I was told I couldn't cancel and there would be a cancellation fee. How can there be a cancellation fee if they didn't have all my details to continue with the issue of a ticket?… Read Full Review
Written on: 24/08/2008 by jamiehodgson78 (1 review written)
I booked a flight to Sydney Australia, once agreeing a price and providing my credit card details they contacted me back to say that the fare has gone up and they require more money, after agreeing this because if I did not get the flights my trip home was ruined. They contacted me again to report that my credit card details were wrong. This went on for 5 days and during this period I spoke with some members of staff who were not very helpful… Read Full Review
Written on: 22/08/2008 by bettiah (1 review written)
Paid for 4 tickets only 3 provided although money taken out of account. would accept no responsibility, no apology. Had to purchase another ticket at airport. Had to write to various public bodies to recover money spent on the additional ticket… Read Full Review
Written on: 19/06/2008
Booked 5 times with them and never faced a problem… Read Full Review
Written on: 19/05/2008
Have used Hoodaki twice for wife and daughter to South Africa and no problems. In fact I have tried their patience sometimes with my changing needs - and they always comes through… Read Full Review
Written on: 05/04/2008 by gugubulbul (1 review written)
Tried to book ticket for my family from Hoodaki, one trvael agency was offering ticket in £900 and I had a chat with Hoodaki customer care, they quoted me £845 for the same ticket. I said OK, book tickets for me, they took all details of passengers and they asked for my credit card details and started my tickets confirmation then all of a sudden says, sorry we can't do your tickets on this price it will cost £50 more. I was really unhappy as I was speaking to them for the last half an hour… Read Full Review
Written on: 21/01/2008 by adomski (1 review written)
Have booked with Hoodaki before and they were OK, but generally will always get a bit cheaper elsewhere.
I agreed prices and Hoodaki.com took payment details and confirmed booking, then they upped prices as they were taking payment.
They ask what prices you have been offered elsewhere and then regardless of how much cheaper they can get the flight for they go slightly below your booking - mention a low, low price, but personally think it is better to go direct to airlines than to… Read Full Review
Written on: 29/11/2007 by ladocta (1 review written)
They didn't inform me that my flights schedule had been changed (12 hours in one direction or the other, I still don't know). I only knew about this by chance in July. This may happen, I wouldn't complain about that, but what's just absurd is that they were unable or unwilling to provide me with a new travel itinerary - and that's still the case - end of November 2007(!).
What follows are my experiences (futile attempts to communicate) of the last four(!) months.
To the first three or four… Read Full Review
Written on: 21/08/2007 by RogerDBeckingham (2 reviews written)
I will use Hoodaki again with every confidence. Much cheaper than my own search of the net. Immediate online contact with a rep to ask questions.
All flights booked with good airlines - My flights were from Manchester to Singapore with Turkish airlines who were excellent, then on to Tokyo with United who were also very good, and then return.
I was not ripped off, nor over charged nor had hidden charges. I was very wary of them at first as I was taking a chance using my credit card to buy £2000… Read Full Review
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