M And M Direct - www.mandmdirect.com

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M And M Direct - www.mandmdirect.com
★★☆☆☆
2.4
34.0% of users recommend this
Click here if this is your business
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Latest Reviews

“Sending back”

★☆☆☆☆

written by 387McNeil on 30/11/2023

Price and delivery great, but never ever attempt to send anything back, life is short and this process is beyond frustrating.... prepare for hassle, photos, endless emails and no telephone number......

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“If there was a 0 I would have left 0 ”

★☆☆☆☆

written by nuSparks478 on 09/07/2023

The customer service is not a customer service at all. They only answer emails "we cannot change delivery address or cancel an order, it is dispatched" Nonsense!! I made a request for a change of delivery address as soon as I received the automatic confirmation of the order when I noticed the delivery address is wrong. checked how to change it immediately myself,- no options whatsoever. I emailed them asking to change the delivery address from there- no. You receive an already prepared second automatic email - NO. It would not be dispatched: I placed the order and tried to change address with "customer service" on Saturday evening, I received an email with NO on Sunday morning. So do not use the online service as in case you need the assistance of a proper customer service, there isn't such there. If you still make a mistake I did, be informed there is no customer service.

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“Poor quality ”

★☆☆☆☆

written by JuliannaMitchell394 on 19/06/2023

Sorry I have to say it's poor quality. It says rubber sole now when I want to return it says sinthetic sole. Now I have to pay for return as well why. No responsibility. Not using them again.

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“Irresponsible retailer”

★☆☆☆☆

written by aaagya on 02/03/2023

I some products and payment was… I bought some products and payment was through Klarna. However, an item within the order was not delivered which mandm direct notified me and informed me refund has been made through Klarna. Despite emails with both parties, with Klarna denying receiving payment and mandm direct otherwise, both parties have denied any responsibility and up till now I have not received any refund. I will advise never to deal with irresponsible retailers and intermediaries

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“Avoid”

★☆☆☆☆

written by on 01/02/2023

Avoid. Disgraceful customer service. For a recent order I made , they sent me completely the wrong item. They have no telephone contact number and the only customer service is by email. Even worse was that even though I had paid for an item which they didnt deliver , this then became my problem to fix, with them refusing to send out the correct item , insisting I paid again for the correct goods if I still wanted them and forcing me to arrange and pay for a return of the unrequested item I had received if I wanted to get a refund.

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“The worst”

★☆☆☆☆

written by Cassie2022 on 23/10/2022

I returned goods using prepaid label they sent, they told me to wait 2 weeks for refund. After 2 weeks they refused the refund despite me sending proof of postage and tracking. Any later emails i sent were met with the response we won’t assist further. That’s some customer service! Now i have to go through different companies to retrieve my money, save yourself the trouble and the displeasure of dealing with their staff members.

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“Absolute garbage”

★☆☆☆☆

written by Andyolding on 10/09/2022

The website is good and so are the prices but it's a shame they use Evri/Hermes for their deliveries. Time and time again this delivery company has been voted worst busines in the UK but MandM still use them..... why ??? I suppose its down to price, I would much rather pay for delivery that have it free from this joke of a company. I made an order on the 29th August for next day delivery, its been delayed time and time again by hermes/evri and despite multiple emails of reassurance from MandM customer services saying they will resend my items I have still not got anything ************* Edit: *************** I have been in contact with you every day for almost 2 weeks now !! Your customer services team keep saying they will be in touch but never are !!! Hermes/Evri have my parcel, they havnt even attempted to deliver it, they sent me 2 texts saying delivery failed on both the 8th and 10th September , I have a full cctv system plus ring door bell, no one came to my house so this is a blatant lie, Evri/Hermes have always and always will be the most useless and deceitful delivery service and are a disgrace to their profesion. Both you and Evri are virtually impossible to contact, you do have an email but that way you can decide when to reply, as for Evri the only contact for them is a automated bot that just tracks your parcel and that's it. I have literally wasted whole days of my life just trying to find out where my t-shirts are , it's absolutely rediculous If you want to actually make an attempt to make this right then here is my order number #51A63AH I can tell you one thing though, I found all the same items on Amazon for less money and next day delivery, so after 22 years ordering from you I will now make it my life's passion to tell everyone I can to avoid MandM direct and Evri at all costs just down to the way I have been treated.

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“cheap price”

★★★★☆

written by kesi-man on 21/05/2021

some good quality clothes for cheap price. Takes some time for delivery otherwise all good.

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“Totally Wrong Item Sent.”

★☆☆☆☆

written by AJones9704 on 15/04/2021

Unfortunately there is no option for zero stars! I ordered a pair of shoes, paid express delivery as I needed them urgently. They delivered me a fleece instead. Nightmare trying to communicate with them, didn't appear to want to take any responsibility for their error. I used online shopping and courier delivery for a reason but apparently until I return the item wrongly despatched they wont process a refund or post the correct item. I don't have access to a printer to print a return label although you can request label printing at SOME of their return sites. All couriers offer pickup and delivery options, they refused to send out a returns label and pick the item up. Everyone can make mistakes but it's how you resolve it that matters. Fortunately I paid via paypal and forwarded the complaint to them. They still have my money and I have no shoes! Apparently as I have taken it to paypal I have risked my account with M&M being blocked, this doesn't concern me as I would NEVER shop with them again!

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“All good.”

★★★★★

written by AlbertoSerra on 18/01/2021

honestly when i saw the bad comments i didn't want to buy from this site. Then the low prices pushed me to do it. My experience at MandM is fantastic, everything arrived quickly, low prices and the Customer service replied to my emails after only 2 hours. All very smoot, I can't believe.

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“They have my money due to their error! ”

★★☆☆☆

written by on 24/09/2020

Sent a faulty item and then a completely unsuitable replacement (which they KNEW was unsuitable). I can't go to the hermes drop off place AGAIN and they are refusing to refund until they have the unsuitable item back. I've told them that they are welcome to pick it up but no, they need me to rectify their error AGAIN. They're happy to take your money, but they won't take responsibility for their mistakes.

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“Avoid M & M Direct!!!”

★☆☆☆☆

written by Cathrinemandmhater on 19/10/2018

Worst company I've dealt with!! 80% of my order was unavailable, a fact I only discovered when I chased up my order. No full details give even though there were numerous emails back and forth. One operator told me the website was unreliable but they still took my order and payment. Especially annoying as one item was for a birthday present and I now have no time to arrange a replacement. Awful company, don't shop there!!

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“great earrings”

★★★★★

written by royston44 on 16/09/2018

ordered 2 pairs of earrings they were deliverd quick very pleasd with both pairs better than i expected

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“B stock or damaged items ”

★☆☆☆☆

written by on 17/12/2017

I bought a pair of lacoste trainers and I kid you not I wore them for two or three hours and they literally fell apart the seems on the trainers were glued and came apart after a hour or so of wearing them. I contacted customer service they told me it could take up three weeks to return them and get them back. So I didn’t bother I super glued them.ive been buying stuff from mnm for years and every now and then the item is damaged or mid coloured they say it’s end of line stock I beg to differ I think some of it is b stock or seconds . I was really disappointed the way mnm treated me after my loyalty for about five or six years. Won’t be buying from them again.

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“Exceptional service and quality product”

★★★★★

written by AinsleyCarpenter375 on 11/12/2017

Superb service and excellent product. Would recommend to anyone..

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“Delivery Problems”

★☆☆☆☆

written by paulwarden on 06/12/2017

I sent for some shoes for a present, I received an e-mail informing me that Hermes would be delivering later on that day. I then checked on the tracking to be informed they had been delivered to my house five minutes earlier, it said they were delivered in my locked porch! But the door was locked and no shoes were there. I contacted m and m direct who said we have checked with Hermes and they were delivered and advised me to check again my porch. Because they weren't delivered I have to either fax or scan an email to prove they hadn't arrived or otherwise they would close the case and I would get nothing. I will never order anything from them again and hopefully I will get a refund when I have jumped through enough hoops. I wish now I had checked the reviews on the company first.

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“returns ”

★☆☆☆☆

written by allwaysright on 03/08/2017

shocking customer service whenever you send a return for a different size they allways say out of stock and make a refund afte a week or so , but when you go on their website to look and low and behold they have the required size but you have to pay again postage costs .

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“Absolute let down in customer care!!”

★☆☆☆☆

written by Todd3 on 28/07/2017

So ordered trainers, paid for express delivery and they arrived promptly. However in a shocking state and when called the first customer care agent asked me to send a pic??? What??? Passed on to another agent who didn't know what time of day it was, finally after asking for a manager was passed on to someone "pretending" to be the part, she was abrupt, spoke over me on every opportunity and have never been so patronised in my life!!! Shocking customer care!!

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“Amazing bargains. great delivery time, great products.”

★★★★★

written by LeeCambell on 14/07/2017

The prices are amazing. The merchandise is great. Website is easy to use to get to what you want. Fast delivery. Great communication to say when to expect delivery. A fantastic service all round. I have always been wary of buying stuff online from sites I haven't heard of before but there was no problems here. Lots of choice. I got JEans I love that normally cost over fifty quid for fourteen pounds! £14!!!! Thats cheaper than second hand ones on ebay. If you weren't sure then jump on to their site now and grab some bargains. You won't be disapointed.

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“Never Again ”

★☆☆☆☆

written by uuClancy410 on 17/06/2017

Will not use again. Returns using hermes stores is a joke. I live in a city. But was supposed to travel a 55 mile round trip to a village to return.. didn't paid via royal mail. Had been a loyal customer. Will never use again.

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