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Written on: 31/03/2010 by chowen (1 review written)
I have been ordering from mandm direct for a while and you cannot argue that the bargains you can get are unbeatable. But the customer service isn't up to the same standard. There is no flexibilty, they send standard email responses to you when you have raised a problem with them.I wouldn't even rate the customer service a 1 but thought I should put something!… Read Full ReviewVisit mandmdirect.com
Written on: 08/03/2010
Several weeks ago I requested a catalogue, still waiting for it.If the service is as good on ordering a product I don't think I will bother.Review will not go with no stars so I laughingly gave 5 for everything… Read Full ReviewVisit mandmdirect.com
Written on: 21/02/2010 by sonikz (1 review written)
I have purchased many items over several orders from M & M Direct, and have had an excellent service and products each and every time I've ordered.
The designer clothes are superb value and great quality too, for a fraction of the cost compared to high-street shops.
I have had to return items that didn't fit, and this is very cheap as M&M use a scheme whereby it costs only £4 to return upto 10 Kilo in weight - thats a lot of clothes - including jackets, jeans and shoes etc!
Granted, it took… Read Full Review
Written on: 05/12/2009
I ordered the trainers and they said they may take up to 7 days to deliver but they delivered in 2 Days! The trainers arrived by courier in perfect condition and were just what I was looking for, cheaper than anywhere else on the internet that I could find (this specific product). I had no personal contact with their customer services so cannot comment on them. Website easy to navigate providing a variety of filters for products. I would recommend them… Read Full ReviewVisit mandmdirect.com
Written on: 05/12/2009
Order was placed on Tuesday for 'express delivery' as it was after 12 I was informed the delivery would be on Thursday, waited in all day - nothing, fired off some emails (which they never replied to) waited in Friday - still nothing,
So much for express delivery it is a waste of time don't bother with it, Customer services is very poor! Iam now trying to get a refund, if that doesn't happen then I will be doing a chargeback through my credit card,
I would not recommend this company to anyone… Read Full Review
Written on: 02/12/2009
Prompt efficient service. Arrived in good condition. I would recommend this company… Read Full ReviewVisit mandmdirect.com
Written on: 30/11/2009
Absolutely appauling delivery. Have been waiting a month now after them saying 3-5 days. Everytime I phone its a different excuse. They wont even guarantee that it will be here in another 7 days. Dont buy from them… Read Full ReviewVisit mandmdirect.com
Written on: 24/11/2009
Very pleased. I was nervous after reading some reviews here, but everything went fine for me; all the right items delivered fast. A text message warned me on delivery day, with option to delay. I deliberately ordered too much, but their return system "collect+" was easy, and full refund was quick. AND their stuff is very cheap. Definitely use again… Read Full ReviewVisit mandmdirect.com
Written on: 21/11/2009
I would like to say that MandM direct are a great company, because i've just recieved my item today and I am highly satisfied. I ordered 2 days before receiving my item meaning that there delivery was not only on point but it was given to me earlier than stated on there delivery status. There are alot of bargains that are too good to be true, but its a safe website and you only get what you have asked for. If you dont want MandM direct hassling you with large amounts of emails and so on, please… Read Full ReviewVisit mandmdirect.com
Written on: 04/11/2009
new customer to this site first two orders came really quickly and with all my order last oder was 12 days late and had to make 3 long phonecalls to england on my mobile staff not very helpful dont think i would use again… Read Full ReviewVisit mandmdirect.com
Written on: 29/05/2009
Bad customer service. M And M Direct mainly advertise things which are unavailable and then they ask you to ring their customer service department to re-request the same items. If you're lucky, those items might still be in stock. All in all a horrible company to deal with. Pay someone a little more and get some professional service… Read Full ReviewVisit mandmdirect.com
Written on: 30/04/2009
M And M Direct only took 2 days to deliever on standard post. i am very happy with my purchase… Read Full ReviewVisit mandmdirect.com
Written on: 21/02/2009 by unbiasedone (1 review written)
On my last order to M and M Direct, I ordered alot of clothes, I intended on buying half dozen items, but I decided to get some more, while I was paying for the postage.
So I get an email to say 2 of my items are out of stock, and another to say the orders been dispatched.
These 2 were 3/4 of the reason for the order, and I would have liked the option to cancel the order because so much (there was then more) stuff was being cancelled, and I ended up with none of my main items...all 'out of… Read Full Review
Written on: 19/01/2009
Used M And M Direct a few times. They have cheap branded items but have also had a problem with the order that I placed. It ranges from adverising items that they do not have in stock, items being ordered that have do not have in stock even though the order has been complete. Deliveries not turning up… Read Full ReviewVisit mandmdirect.com
Written on: 16/01/2009 by hutchie76 (2 reviews written)
I do like m and m direct, although the last order was bad, i ordered three items. A track top, Tracksuit bottoms And a mens robe, when the goods arrived the robe was missing, now they didnt e mail me or inform me that i wouldn``t be receiving it, they just stamped on the invoice "OUT OF STOCK" they shouldn`t have been advertising the robes if they didn`t have them in stock, i was a little dissapointed as i had been ofered another robe at a good price but said no because i was expecting the one… Read Full ReviewVisit mandmdirect.com
Written on: 07/01/2009 by burga (1 review written)
M And M Direct have a good selection of clothes at cheap prices but I experienced bad delivery, sale started on 22nd dec, purchased over £100 goods on the 22nd to get in early on the bargains,was despatched 23rd dec, still got no goods as of today,order had to be resent and now 1/3 of my order out of stock, NOT HAPPY! Customer service did not appear to be the most understanding, 0870 number. no good will/discount given for my lost order even though am a regular customer, will certainly… Read Full ReviewVisit mandmdirect.com
Written on: 06/12/2008 by cwauk2008 (1 review written)
I bought 5 items from the website and the descriptions and photos were confusing. Photo looked grey, description said black in one place and green in another. I called them to change the item straight after ordering and they were completely unhelpful and impolite. After complaining I spoke to a team leader who was absolutely appaulingly unproffessional. They did offer to send me another product with no postage - and said I would have to return the other that had already been dispatched (which… Read Full ReviewVisit mandmdirect.com
Written on: 26/05/2008
Regular Trader I have never had any reason to be dissatisfied with any purchase. Shopping made easy… Read Full ReviewVisit mandmdirect.com
Written on: 09/05/2008 by Dan5678910 (4 reviews written)
I've used MandM Direct loads of times. Each time I've been very happy with there service. Prices are reasonably good and they delivery very quickly if you use 24 Hour Delivery. Standard Delivery is much cheaper - but usually takes about 3 - 4 days longer. A fantastic shop which is worthy of being called a good company… Read Full ReviewVisit mandmdirect.com
Written on: 10/04/2008 by indecisive (91 reviews written)
I recently ordered from M and M direct and I could not have been happier with my whole experience, from the web site to the service I received.
I browsed the website looking at the wide range of clothing and ordered some t-shirts for me and a jumper for my girlfriend.
I was very impressed with the range of clothes on offer, and the prices were pretty good too. Admittedly I found the website a bit too "busy" with too much going on at once but one you get used to it its just loads of information… Read Full Review
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Written by Lindsay2014