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Written on: 21/12/2010
Placed an order 2 weeks ago, and guess what, still have not arrived. Got an email 4 days after I placed my order to confirm my address. Which I did. After confirmation I received a mail in the 17th of December stating that all goods had been dispatched. Now on the 21st of December 4 days later I received another mail stating that goods are out of stock and I will not be receiving my order.
I called customer services fuming as I felt that dealing with MandM had been a comaplete joke. Was… Read Full Review
Written on: 20/12/2010
!"# %&/()=?! Imagine the worst case scenario ever! duplicate it with 10 and you're pretty close to their poor service!
Like everyone said! Ive pasid over £2000 for things.
No email replies.
Never call you back.
Waited 4 F**ING weeks! they blame it on the Weather, it havent been dispatched, they are re-despatching it. and so on.
Still waiting, and im sure i wont recieve my items before X-mas, even though they laughed in my ear 2 weeks ago when i asked them if im having it until X-mas. "Off… Read Full Review
Written on: 20/12/2010
Recently ordered a pair of shoes, half price on M&M direct than in the shops, absolute bargain, or so I thought!
First pair show up, faulty stitching. Second pair, faulty stitching! Now are M&M just selling off seconds?
Please check carefully your items once you have ordered from this site!… Read Full Review
Written on: 14/12/2010 by leighwont (8 reviews written)
Order twice in the last couple of weeks, I was attracted by the very reasonable price. There is often a lack of choice size wise but I guess that why they are so cheap and if you can get the size you want I found it rest to be spot on. In spite of the recent weather both parcels came within a couple of days and the products both were fine, excellent value for money. I can't comment on how good they are if things do go wrong but the fact that I didn't find out must be a good thing… Read Full ReviewVisit mandmdirect.com
Written on: 13/12/2010
Ordered my items 2 weeks ago, still not arrived, called the customer service number - after it being engaged for 10 minutes of trying I was finally put in a queue for 20 mins - to get a snotty cow on the phone telling me they had only been dispatched today .... I got an email from them on the 4th December telling me they were dispatched then!
When I asked her about returning the goods and getting a refund I was told I would have to pay to return them.
Would rather burn my own eyes than use… Read Full Review
Written on: 11/12/2010
Made an order, still waiting for it 3 weeks later. Not impressed… Read Full ReviewVisit mandmdirect.com
Written on: 11/12/2010 by padster (1 review written)
WHAT AN ABSOLUTE P*** POOR COMPANY.QUICK AS HELL TO WITHDRAW YOUR MONEY,SEND NO EMAIL OF CONFIRMATION OF PURCHASE,NO ORDER NUMBER,NO DEIVERY DETAILS, ABSOLUTELY NOTHING1.IT IS THEN UP TO YOU TO CALL THEIR PREMIUM RATE SO CALLED CUSTOMER SERVICE AND PRESS THE OPTION BUTTONS.THEY TELL YOU IT'S DESPATCED OR SIGNED FOR AND DELIVERED WHEN IT IS NOT,MORE EXPENSIVE CALLS AND UMPTEEN IGNORED EMAILS. DO YOURSLVES A HUGE FAVOUR AND KEEP WELL CLEAR. PAY A LITTLE EXTRA FOR FACE TO FACE SERVICE AND EASY… Read Full ReviewVisit mandmdirect.com
Written on: 10/12/2010
still waiting for a purchase i made 2 weeks ago, rang customer service .just fobbed me off .never again, plz plz plz dont order from the website if you assume you will get your item before xmass ,,,,even fleabay is a better choice… Read Full ReviewVisit mandmdirect.com
Written on: 08/12/2010
I placed an order on 2nd Nov and paid £3 extra £6.99 in total to have next day delivery, 7 days after placing order,Ihave not received item. M and M first said they couldnot find a trace of my order, then they could but couldn't track it, now they say it,s with the courier but refuse to refund the extra £3 I paid for next day delivery. I have been advised that they are in breach of contract. I am NOT a satisfied customer, I WAS PREVIOUSLY LET DOWN WHEN PAYING FOR NEXT DAY DELIVERY, THAT IS… Read Full ReviewVisit mandmdirect.com
Written on: 03/12/2010
after reading the bad reviews about m n m direct i was put off from buying items from them ,
i finally decided to try them , i bought 12 items in the early hours of monday and the items were delivered on thursday , everythin i ordered was perfect , the sizes colours ,
i can only say i will be buying from mnm on a regular basis regards michael… Read Full Review
Written on: 02/12/2010
i think they are brilliant. so polite and i love the clothes. items came on time and when i did contact customer services they were brilliant. never had a problem before. i think people just do not listen to what they actually say. and i mean i have worked there and until you do you dont know
what people are like. its a brill company. and will be ordering more! never
met such lovely and helpful people! :)… Read Full Review
Written on: 02/12/2010
I ordered a jacket from mandm direct on 30 nov 2010 it arrived on 2 dec 2010 it is a first class product and despatched superfast considering the present weather conditions if all my future transactions are this good i will be happy to use this company again… Read Full ReviewVisit mandmdirect.com
Written on: 21/11/2010
professional s.c.a.m.m.e.r.s! when they get your money, you will; beg them to answer you! and their always reply, oh its out of stock! and moreover, they dont refund your money.. trust me, pay more and buy your comfort by not buying from them… Read Full ReviewVisit mandmdirect.com
Written on: 08/11/2010
have used this site for over a year, but they've recently changed it so orders over £100 are free. Had issues with the customer services on the phone too. Shame really. Well they'vwe lost a good, regular spending customer (who also never ghad the time to return goods i was unhappy with, and would give away...)
So they've saved me a fortune for the years ahead… Read Full Review
Written on: 29/10/2010 by cosph (1 review written)
I read the review on the website and I was a bit apprehensive about placing an order with the, but I'm really glad I did in the end.
I bought two pairs of addidas Net 80's from MandM Direct, at a very good price compared to the high street, even after the deliver charge and additional £1 for pre paid return (type of insurance I guess if you do have to return the goods there is no extra cost), I took this option as it made sense for the small amount paid, if there were any problems.
Online… Read Full Review
Written on: 15/10/2010
excellent i love love love m&m returns is easy and they refund the price of the item and the £3.99 delivery you pay :-)… Read Full ReviewVisit mandmdirect.com
Written on: 07/10/2010
Excellent service, delivery 3 days, sent one item back for a refund received email confirming item had been received and refund was being processed,refund was within 5 days. Would use again… Read Full ReviewVisit mandmdirect.com
Written on: 06/10/2010
Ordered a pair of shoes for a formal function. Paid extra for express delivery. Shoes were delivered on time but were the wrong ones. Contacted customer services and they said they would send out the correct ones. Had to pay again and wait for refund on first ones after they had been returned. Told them it was the wrong product code on the side of the box. They said as it wasn't my fault I could return items through courier at no cost to me. Second pair arrive. Courier says no I know nothing… Read Full ReviewVisit mandmdirect.com
Written on: 01/10/2010
quality and value of goods are outstanding, however delivery and customer services is something else. therefore, wouldn't recommend it to friends… Read Full ReviewVisit mandmdirect.com
Written on: 22/09/2010
The wbsite is good enough at advertising their cheap goods, but once you have paid the service gets shocking. I ordered items nearly 2 weeks ago and we are still waiting for delivery, they keep telling me the postcode is wrong (as per another users review below) but the postcode is correct, we have parcels hourly and type it i ngoogle and there we are! Rubbish service, not sure how they have stayed in business with such shocking delivery. I can order froms loads of other sites nad get stuff… Read Full ReviewVisit mandmdirect.com
As rated by our community of reviewers
" All as expected. " Read More
" VERY poor service. " Read More
" Awful Service, No returns, Terrible products " Read More
" Click and collect " Read More
" Snails are faster " Read More