M And M Direct Reviews - www.mandmdirect.com

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★★★☆☆
2.5 / 5
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“Ordered a pair of shoes for a formal function. Paid...”

Written on: 06/10/2010

Ordered a pair of shoes for a formal function. Paid extra for express delivery. Shoes were delivered on time but were the wrong ones. Contacted customer services and they said they would send out the correct ones. Had to pay again and wait for refund on first ones after they had been returned. Told them it was the wrong product code on the side of the box. They said as it wasn't my fault I could return items through courier at no cost to me. Second pair arrive. Courier says no I know nothing… Read Full Review

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“quality and value of goods are outstanding, however...”

Written on: 01/10/2010

quality and value of goods are outstanding, however delivery and customer services is something else. therefore, wouldn't recommend it to friends… Read Full Review

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“The wbsite is good enough at advertising their cheap...”

Written on: 22/09/2010

The wbsite is good enough at advertising their cheap goods, but once you have paid the service gets shocking. I ordered items nearly 2 weeks ago and we are still waiting for delivery, they keep telling me the postcode is wrong (as per another users review below) but the postcode is correct, we have parcels hourly and type it i ngoogle and there we are! Rubbish service, not sure how they have stayed in business with such shocking delivery. I can order froms loads of other sites nad get stuff… Read Full Review

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“The goods are very cheap to buy and theres a good...”

Written on: 19/08/2010

The goods are very cheap to buy and theres a good selection, but once you've paid your money it all goes to pot. annoyingly you cant log back in as a customer and check your order status, which is quite unusual these days on a big website like this, so you have to phone customer service to find out whats going on, they tend to just read off a script or give a one size fits all answer, theres no tracking number for your order, and they don't say which delivery company they use, standard delivery… Read Full Review

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“I don't have a problem with the product or prices, but...”

Written on: 30/07/2010

I don't have a problem with the product or prices, but this is the worst delivery and service I have ever experienced! After waiting 7 days for my item to be delivered I called the M and M Direct helpline to be told the delivery company had attempted to deliver a week ago but no-one was in and so it had gone back to the depot. Apparently the delivery company can't specify a date let alone any idea of a time for delivery and the best they could do was redeliver within 7 - 10 days! Supposedly… Read Full Review

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“Very poor service. Ordered clothes two weeks ago . I...”

Written on: 14/06/2010

Very poor service. Ordered clothes two weeks ago . I had to chase up order and was told the post code was wrong and returned to seller ? Now asking would I still like them ? strange question as I ordered them and paid for them two weeks ago… Read Full Review

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“Have ordered from m and m many times and always go...”

Written on: 26/04/2010

Have ordered from m and m many times and always go back. Clothes are always highly discounted, good quality, and delivery has always been in the expected time bracket. Highly recomended and I will keep going back!… Read Full Review

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“this is wery shot and think this website is fine and a...”

Written on: 16/04/2010

this is wery shot and think this website is fine and a litle bit slow… Read Full Review

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“I was very nervous ordering as it was my first time, ...”

Written on: 05/04/2010

I was very nervous ordering as it was my first time, But I ordered a pair of shoes on a Friday and by the Tuesday it was delievered. I was pleasently surprised as the shoes came in excellent condition and most importantly ON TIME. I will definately be using M & M Direct again… Read Full Review

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“I have been ordering from mandm direct for a while and...”

Written on: 31/03/2010 by chowen (1 review written)

I have been ordering from mandm direct for a while and you cannot argue that the bargains you can get are unbeatable. But the customer service isn't up to the same standard. There is no flexibilty, they send standard email responses to you when you have raised a problem with them.I wouldn't even rate the customer service a 1 but thought I should put something!… Read Full Review

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“Several weeks ago I requested a catalogue, still...”

Written on: 08/03/2010

Several weeks ago I requested a catalogue, still waiting for it.If the service is as good on ordering a product I don't think I will bother.Review will not go with no stars so I laughingly gave 5 for everything… Read Full Review

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“I have purchased many items over several orders from M...”

Written on: 21/02/2010 by sonikz (1 review written)

I have purchased many items over several orders from M & M Direct, and have had an excellent service and products each and every time I've ordered.

The designer clothes are superb value and great quality too, for a fraction of the cost compared to high-street shops.

I have had to return items that didn't fit, and this is very cheap as M&M use a scheme whereby it costs only £4 to return upto 10 Kilo in weight - thats a lot of clothes - including jackets, jeans and shoes etc!

Granted, it took… Read Full Review

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“I ordered the trainers and they said they may take up...”

Written on: 05/12/2009

I ordered the trainers and they said they may take up to 7 days to deliver but they delivered in 2 Days! The trainers arrived by courier in perfect condition and were just what I was looking for, cheaper than anywhere else on the internet that I could find (this specific product). I had no personal contact with their customer services so cannot comment on them. Website easy to navigate providing a variety of filters for products. I would recommend them… Read Full Review

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“Order was placed on Tuesday for 'express delivery' as...”

Written on: 05/12/2009

Order was placed on Tuesday for 'express delivery' as it was after 12 I was informed the delivery would be on Thursday, waited in all day - nothing, fired off some emails (which they never replied to) waited in Friday - still nothing,
So much for express delivery it is a waste of time don't bother with it, Customer services is very poor! Iam now trying to get a refund, if that doesn't happen then I will be doing a chargeback through my credit card,
I would not recommend this company to anyone… Read Full Review

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“Prompt efficient service. Arrived in good condition. I...”

Written on: 02/12/2009

Prompt efficient service. Arrived in good condition. I would recommend this company… Read Full Review

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“Absolutely appauling delivery. Have been waiting a...”

Written on: 30/11/2009

Absolutely appauling delivery. Have been waiting a month now after them saying 3-5 days. Everytime I phone its a different excuse. They wont even guarantee that it will be here in another 7 days. Dont buy from them… Read Full Review

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“Very pleased. I was nervous after reading some reviews...”

Written on: 24/11/2009

Very pleased. I was nervous after reading some reviews here, but everything went fine for me; all the right items delivered fast. A text message warned me on delivery day, with option to delay. I deliberately ordered too much, but their return system "collect+" was easy, and full refund was quick. AND their stuff is very cheap. Definitely use again… Read Full Review

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“I would like to say that MandM direct are a great...”

Written on: 21/11/2009

I would like to say that MandM direct are a great company, because i've just recieved my item today and I am highly satisfied. I ordered 2 days before receiving my item meaning that there delivery was not only on point but it was given to me earlier than stated on there delivery status. There are alot of bargains that are too good to be true, but its a safe website and you only get what you have asked for. If you dont want MandM direct hassling you with large amounts of emails and so on, please… Read Full Review

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“new customer to this site first two orders came really...”

Written on: 04/11/2009

new customer to this site first two orders came really quickly and with all my order last oder was 12 days late and had to make 3 long phonecalls to england on my mobile staff not very helpful dont think i would use again… Read Full Review

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“Bad customer service. M And M Direct mainly advertise...”

Written on: 29/05/2009

Bad customer service. M And M Direct mainly advertise things which are unavailable and then they ask you to ring their customer service department to re-request the same items. If you're lucky, those items might still be in stock. All in all a horrible company to deal with. Pay someone a little more and get some professional service… Read Full Review

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