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Written on: 23/05/2011
After mandm took the correct payment from my bank account mandm took a second unauthorised payment , On returning goods at a value of 75 pounds mandm only refunded myself 36 pounds , My case is still in dispute . my advice is pay attention to whats being debited and credited from/to your bank accounts , keep your transaction emails and receipt/advice slips… Read Full ReviewVisit mandmdirect.com
Written on: 20/04/2011
i ordered 12 items and all recieved 3 days later i've used them about 5-6 times now and only ever had one problem an item was to small and was swaped 4 lager size with no problems (i will be using them again)… Read Full ReviewVisit mandmdirect.com
Written on: 28/03/2011
orderd loads of stuff from m,and,m had a problem once and was a bit differcult for customer services to get there head round, but was finally sorted, i still use them as these things happen also around christmas time and bad wheather,
… Read Full Review
Written on: 09/03/2011 by SWANDELLS (2 reviews written)
I cant understand why this site doesnt have a far higher rating. I have been using M&M for years and make up to 10 orders each year.
The webs site is clear & easy to use.
Normally I will be paying on avarage less than 50% RRP
Delivery is always quick.
I have only ever had one problem and they immediately refunded item cost plus P&P then wrote an apology letter too.
I regularly reccomend… Read Full Review
Written on: 08/03/2011
Excellent service. I ordered 5 polo shirts from this site and got them just in 3 days (unbelievable). Design, colour and sizes are exactly as I thought.
I would highly recommend this site. One of the best services I have ever seen !
No issues so far… Read Full Review
Written on: 09/02/2011
I ordered 2 pairs of Brooks Ariel running shoes. They were delivered 3 days later (which is rather quick from UK to Germany), best quality, no damage. I can really recommend MandM and will definitely use them again… Read Full ReviewVisit mandmdirect.com
Written on: 26/01/2011
Ordered quite a lot of items through m and m direct and never had a single issue with them.Items have always arrived in a decent time and have been perfect quality.Was actually surprised to see the bad reviews on them.Will definetley continue to use them and would definetley reccomend them to people… Read Full ReviewVisit mandmdirect.com
Written on: 12/01/2011
Bought a pair of boots from m&mdirect, been 3 weeks still not recieved them. Contacted customer service and found out they put the wrong address in so after giving the right address i still didnt recieve it. So spoke to the delivery manager who arranged a next delivery of the item, but guess what they arrived but it was the wrong boots. Phoned up customer service who have said i need to return the wrong boots and then they can investigate and send me the right boots. Also the order had the… Read Full ReviewVisit mandmdirect.com
Written on: 07/01/2011
Wished I had checked this site before I placed my order ....
Told order was despatched on 21 Dec 2010, not arrived by 7 Jan. Several emails to MandM - no tracking information provided, told some items now out of stock, then told parcel found but issue with postcode, now despatched again but tracking number they gave me doesn't work. Each email from them brings another fanciful reason for why items not arrived - I would advise avoid this firm which seems more of a seconds outlet but with… Read Full Review
Written on: 06/01/2011
I am disgusted at this company & shocked at the extent & amount of bad reviews from customer's.I only wish I had found & read them before I purchased from this so called company.
I bought a pair of SIZE 5 Karrimor Wellingtons on 3rd December 2010 after the first severe snowfall,none left in any shops so internet purchase seemed next best route to take.Paid £23.49 which included £3.50 delivery charge,arrived on 13th December but i was away so left with nieghbor.On my return 14th dec I opened… Read Full Review
Written on: 06/01/2011
Have had no problems in the past but still waiting after 3 weeks! C/service does not seem at all bothered about my orders , yes 2 orders not come! Plus dont seem to care that they have had &100 of mine for weeks or that they will be losing a very good customer.... joke!… Read Full ReviewVisit mandmdirect.com
Written on: 05/01/2011
Ordered 22 Dec, still waiting as of 6th Jan, no tracking number provided, email from customer services now tells me some goods are out of stock all very poor and makes you wonder whether they were actually despatched in the first place !!… Read Full ReviewVisit mandmdirect.com
Written on: 02/01/2011
I ordered timberland boots for my tweleve year old brother size 5. The delivery was quick but when i opened the parcel it was worn xxl simpsons P,jS. I contacted the helpline and was told i would get my money back as they couldnt deliever before christmas due to weather conditions i asked to get my money back and i wouldnt mind going into a shop and paying extra. 3 weeks later am still waiting for them to put the money into my bank… Read Full ReviewVisit mandmdirect.com
Written on: 29/12/2010 by trevatron (1 review written)
M and M Direct's useless couriers delivered two days earlier than arranged and kindly left my items behind my wheelie bin, in full view of the main road I live on. Suffice to say, the items weren't there when I got home from work, so someone's had a very trendy Christmas at my expense.
Re-arranged delivery, and i'm still waiting for it to arrive. I strongly suggest M and M Direct look at using a different delivery company as Interlink Express are clearly inept. Still frustrating to receive text… Read Full Review
Written on: 21/12/2010
Placed an order 2 weeks ago, and guess what, still have not arrived. Got an email 4 days after I placed my order to confirm my address. Which I did. After confirmation I received a mail in the 17th of December stating that all goods had been dispatched. Now on the 21st of December 4 days later I received another mail stating that goods are out of stock and I will not be receiving my order.
I called customer services fuming as I felt that dealing with MandM had been a comaplete joke. Was… Read Full Review
Written on: 20/12/2010
!"# %&/()=?! Imagine the worst case scenario ever! duplicate it with 10 and you're pretty close to their poor service!
Like everyone said! Ive pasid over £2000 for things.
No email replies.
Never call you back.
Waited 4 F**ING weeks! they blame it on the Weather, it havent been dispatched, they are re-despatching it. and so on.
Still waiting, and im sure i wont recieve my items before X-mas, even though they laughed in my ear 2 weeks ago when i asked them if im having it until X-mas. "Off… Read Full Review
Written on: 20/12/2010
Recently ordered a pair of shoes, half price on M&M direct than in the shops, absolute bargain, or so I thought!
First pair show up, faulty stitching. Second pair, faulty stitching! Now are M&M just selling off seconds?
Please check carefully your items once you have ordered from this site!… Read Full Review
Written on: 14/12/2010 by leighwont (8 reviews written)
Order twice in the last couple of weeks, I was attracted by the very reasonable price. There is often a lack of choice size wise but I guess that why they are so cheap and if you can get the size you want I found it rest to be spot on. In spite of the recent weather both parcels came within a couple of days and the products both were fine, excellent value for money. I can't comment on how good they are if things do go wrong but the fact that I didn't find out must be a good thing… Read Full ReviewVisit mandmdirect.com
Written on: 13/12/2010
Ordered my items 2 weeks ago, still not arrived, called the customer service number - after it being engaged for 10 minutes of trying I was finally put in a queue for 20 mins - to get a snotty cow on the phone telling me they had only been dispatched today .... I got an email from them on the 4th December telling me they were dispatched then!
When I asked her about returning the goods and getting a refund I was told I would have to pay to return them.
Would rather burn my own eyes than use… Read Full Review
Written on: 11/12/2010
Made an order, still waiting for it 3 weeks later. Not impressed… Read Full ReviewVisit mandmdirect.com
As rated by real users
" Go f yourself, customer " Read More
" Useless System In Place! " Read More
" Quality products! " Read More
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