M And M Direct Reviews - www.mandmdirect.com

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★★★☆☆
2.6 / 5
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“Not Good”

Written on: 06/04/2012

Let Down By Delivery Company, I wont use this company again, Refunded my money… Read Full Review

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“Good company let down by courier”

Written on: 05/03/2012 by Faerydae (1 review written)

I ordered a dress at around 1am on a Thursday and paid for next day delivery, by 8pm on Friday my dress hadn't arrived so I called mandm. They were quick enough to answer the phone and they checked with the courier they use (interlink express) who had had my dress since 9:02am and not attempted delivery. The guy offered to refund my postage charge as I had not received the service I paid for and chase up the courier. My dress arrived on Sunday (??) so I emailed mandm to let them know and ask… Read Full Review

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“poor service”

Written on: 03/03/2012 by WorcesterConsumer (1 review written)

The service from this company is appalling! I was called by the delivery company to say they were unable to gain access to the property despite the fact I was at home all day. They promised to redeliver the next day and despite my waiting in all day they still did not deliver. I then checked the status of my order to discover it was cancelled as "refused delivery". I have contacted them but have had no response to my complaint and no refund! I'm still awaiting a response despite contacting them… Read Full Review

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“Sluggish service”

Written on: 09/02/2012

Where most online retailers would have the good in your hands within 3 working days, M&M Direct were still sitting on my order slip. When they finally felt motivated enough to start the fulfillment of my order, it was too late for me to use the item. Now the headache of getting a refund whilst they hide behine their delivery schedule which in itself is not the problem, Hermes delivered it very quickly, the issue was M&M's lack of interest in processing the order before the item was even given… Read Full Review

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“CUSTOMER SERVICE IS A JOKE”

Written on: 12/01/2012 by MIKEOFSOUTHAMPTON (1 review written)

VERY PEEVED CUSTOMER BE AWARE, BE VERY AWARE......... I WILL NEVER PURCHASE FROM MANDMDIRECT AGAIN, VERY POOR SERVICE, MUCH BETTER SERVICE AND HANDLING OF COMPLAINTS BY OTHER SIMILAR COMPANIES… Read Full Review

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“DISGUSTED!!!!!!!!!!!!!!!”

Written on: 24/12/2011 by suzieq777 (1 review written)

I ORDERED ON SUN 19/12/11 FOR GAURENTEED DELIVERY BEFORE XMAS. I TRACKED MY ORDER TODAY 24/12/11 TO FIND - Date Time Status 21/12/2011 07:53 Not Received by Courier 21/12/2011 04:46 Out For Delivery 20/12/2011 21:42 Processed at Depot 20/12/2011 20:59 Receipt at Depot 20/12/2011 02:54 Hub Sorter Receipt Scan 19/12/2011 17:37 Order Generated SO M&M KNEW ON TUESDAY THE 21ST MY PARCEL HAD BEEN LOST! I HAD NOT BEEN ADVISED OF THIS UNTIL I TELEPHONED THEM THIS MORNING… Read Full Review

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“Ignorant staff and careless service = waste of time”

Written on: 20/12/2011

I ordered a pair of Timberland Bromilly boots and received a pair of Tacchini trainers. Not only that but they were received a week after I was told to expect delivery. Whoever picked the order in the warehouse must be blind and whoever packed the order must be careless to say the least. Two errors on one order, one by the picker and the other by the packer tells me this warehouse is run by idiots who fail to supervise their staff in a proper manner! I'll shop elsewhere next time… Read Full Review

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“M and M direct”

Written on: 18/12/2011 by FranmC (1 review written)

Ordered my goods on the 8th December,still waiting...called up to ask where my goods are, and was told "you should have them". Agreed, saying "yes, I should, but I have n't". The call handler, put me on hold, and said,"Monday", and the line went dead,think he cut me off. Rang back and spoke to another male who said, I must warn you,you wont be getting your order before Christmas, I asked why, and he said, well by the time we send out a denial of receipt letter, and you send it back, it will be… Read Full Review

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“amazing”

Written on: 15/12/2011 by 04taylorj (1 review written)

did not rate the customer service due to the fact i did not need to speak to them. was told order would take 3-5 working days. and i received 3 days from my initial purchase and was signed for under standard delivery. very happy with this site and will be using them again. saved a fortune for what should be an expensive present. very happy… Read Full Review

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“poor service”

Written on: 05/12/2011 by kevblade (1 review written)

Ordered 1 pair of pumps 1 pair of trainers when parcel arrived there was 1 pair of hiking boots not what I ordered but the paper work listed my items. I phoned customer services they apologized asked me to take the parcel to a local shop for collection and they would send my items asap. 1 week later still no parcel phoned again to be told they wouldn't send the correct goods until they received the parcel I had returned, which according to the tracking system on the parcel they had received it… Read Full Review

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“Terrible service from 'Yvonne' The so called 'supervisor'”

Written on: 02/12/2011 by alano (1 review written)

Like talking to simple minded dumbassess et al. OH OH spaghettio gang in full force. Please help me complete this 2 piece jigsaw mister..... PLEASE… Read Full Review

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“Absolutely Terrible Customer Service”

Written on: 02/12/2011

Was told delivery would arrive by interlink express between 15:33-16:33. Waited until 17:48 and am still waiting! Rang M & M Direct to ask if there has been a problem with the delivery and they said that the couriers are independent and they may have already called but not left a calling card or left the parcel with one of my many neighbours. I asked how would I know my parcel is with one of my many neighbours if the couriers don't leave a calling card, and M & M Direct replied "Ask them". I… Read Full Review

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“excellent”

Written on: 26/11/2011 by zigzag13 (1 review written)

good prices . ordered thursday night, delivered sat 1pm. and got free delivery. first time ordered from them , but will certainly be ordering from them again… Read Full Review

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“Appalling payment review system”

Written on: 11/11/2011 by customerone (1 review written)

Constantly bought goods from them when I lived in my old address, once I moved, they started to refuse my payment. Even after I was told that everything will be sorted regarding my billing address, none was done. Multiple phone calls were made to the CS and I kept on receiving empty promises. Cost a fortune to my phone bill. I dont know why this company refused to make customer's life easy! Watch out guys! You may be the next one… Read Full Review

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“Ordered items, Not recieved yet tracking is signed for!!! ”

Written on: 05/10/2011 by aznstar (1 review written)

Heard alot about the m&m direct website from friends and family, wern't intrested at first until i were googling for Timberland shoes for my son for the upcoming winter weather, got very excited seing them at half the retail price so i rushed to ordering them, ordered a jacket for my partner too because that allowed me to qualify for free delivery as my order was over £60..... However unfortunately, i waited for afew days and nothing turned up so i decided to check my emails as i recieved one… Read Full Review

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“Rip off !”

Written on: 09/09/2011 by kezza23 (1 review written)

I purchased 3 pairs leather shoes at approx 12-1 in the afternoon for my kids for school ... i went bk on the website at 5 ish to how my husband and they had knocked 20% off them all , i was so miffed off that i contacted them and complained ( i could understand if it was a diff day but not few hours apart), i more or less was told tough , they wont reimburse the difference n all i could do was return shoes but wont be certain to get the again if i reordered ! WAS SO DISSAPOINTED !! How can… Read Full Review

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“Victim of Fraud”

Written on: 08/09/2011 by Daniel11 (1 review written)

Hi, In terms of quality and delivery I have no complaints. Unfortunately I am now a victim of fraud having ordered from them. I made a purchase by credit card the item i wanted wasn't in stock so i told to expect a cheque rather than a refund via credit card. The cheque never arrived so i contacted MandM for an explanation and was told it has been cashed so there is nothing left for them to do. I have contacted my credit card company to investifate this incident. Any advice as to how i… Read Full Review

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“VERY VERY HAPPY!!!!!!!!!!!!!!!!!!!!”

Written on: 05/08/2011

Price: Outstanding bargain £10.99 rrp £49.99 Delivery: E-mail said 3-5 days but ended up coming on the second day so very quick delivery Product: Less satisfying as next to the liverpool badge there is a very small hole and faded black mark on the back of jersey but both are unnoticeable. Usually i would return an item in such condition but for how much your paying i could not be bovered. Overall: Absoloutly love the jersey and still can't get over the price. Not bovered about faults in… Read Full Review

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El_Pistolero54's Comment

Written on: 05/08/2011

Thanks for the review. It was very helpful. YNWA

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“Excellent website, cheap products and great delivery!”

Written on: 31/07/2011 by AdZ2580 (1 review written)

I have order from mandmdirect many times, I always find something on there that I like from the large collection of branded clothing. -The products are always of great quality. -The delivery is quick and fairly good value, however it would be good if the cost could be reduced for smaller items. -The returns service works very well and can easily change for a different size or refund. -The website is easy to use and is well laid out. -You can get 2.2% cashback if you use Topcashback or… Read Full Review

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“NEVER AGAIN”

Written on: 14/07/2011

I ordered a few items of clothing for my husband's birthday (things he had admired in the catalogue) I wanted this to be a surprise so I had tried to put my work address in the delivery section but it didn't accept it. I emailed them straight away with all my details to ensure the package would come to me & not my home. I received an email several hours later telling me this was not possible. I emailed back within minutes & asked them to cancel my order & explained the reason. I received an… Read Full Review

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Guest's Comment

Written on: 27/07/2011

Did he open the parcel which was presumably addressed to you? Surely this would spoil the surprise more! TBH, for fraud reasons I wouldn't expect any company to deliver to an alternate address on the first order. You are perfectly within your rights, however, not to shop with them again if their service doesn't meet your expectations. Seriously though if this is the kind of thing which "disgusts" you I don't think any company is going to please you!!

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