M And M Direct Reviews - www.mandmdirect.com

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“UGH!”

Written on: 27/05/2012

Very , very stressful trying to cancel an order! The customer service is appalling!… Read Full Review

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“They lie to your face”

Written on: 25/05/2012 by marior (1 review written)

MandMdirect decided to cancel my order as my billing and delivery addresses we different (yes, some people have more than one house). They did not bother to ring/email me, just cancelled it. It was only when I rung them to chase my order I was told that my bank was holding my payment (what a rubbish- from my bank balance I could see that they had authorised the payment) and that they texted, emailed me and even sent me a paper letter regarding it. What a lie. Just a bunch of brainless rude and… Read Full Review

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“Collect plus returns service - Supposed to be/ An...”

Written on: 23/05/2012

I returned 2 items using the pre paid label on 14/05/2012 and according to the couriers website the item was delivered to MandM warehouse on 16/05/12. On 22/05/12 still no refund so they now got to chase it up. Cant see why because i returned another item by Royal Mail on the same day which arrived the same day as other order and was refunded on 17/05/12. I will never order from these again… Read Full Review

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“Good prices, service and improved delivery/returns”

Written on: 20/05/2012

It's been a while since I last used M and M direct but I recently ordered three items, one of which I kept and the other two I returned due to my own fault in ordering size. The courier service and delivery was quick (our local delivery lady who works for other big name companies carried this task out. I took the option of a pre paid label, which was about£1.30 as I didn't intend to keep all three items. There was no hassle in the return and I was advised by email of, firstly that they had… Read Full Review

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“First class service”

Written on: 13/05/2012

I ordered 2 items on the recommendation of a friend of a (reliable) friend but was slightly dubious without having dealt with the company personally. I was also a little wary of the prices, thinking "if it looks too good to be true it probably is". I can safely say I will be ordering from them again. The products were absolutely spot on, the delivery time was exactly as promised and the value was excellent. Thank you, M & M Direct!… Read Full Review

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“Poor Service Slow Delivery”

Written on: 12/05/2012

Used M&MDirect a few times every time the delivery is so slow even when paying for next day delivery it does not turn up on time! Very poor avoid… Read Full Review

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“Not Good”

Written on: 06/04/2012

Let Down By Delivery Company, I wont use this company again, Refunded my money… Read Full Review

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“Good company let down by courier”

Written on: 05/03/2012 by Faerydae (1 review written)

I ordered a dress at around 1am on a Thursday and paid for next day delivery, by 8pm on Friday my dress hadn't arrived so I called mandm. They were quick enough to answer the phone and they checked with the courier they use (interlink express) who had had my dress since 9:02am and not attempted delivery. The guy offered to refund my postage charge as I had not received the service I paid for and chase up the courier. My dress arrived on Sunday (??) so I emailed mandm to let them know and ask… Read Full Review

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“poor service”

Written on: 03/03/2012 by WorcesterConsumer (1 review written)

The service from this company is appalling! I was called by the delivery company to say they were unable to gain access to the property despite the fact I was at home all day. They promised to redeliver the next day and despite my waiting in all day they still did not deliver. I then checked the status of my order to discover it was cancelled as "refused delivery". I have contacted them but have had no response to my complaint and no refund! I'm still awaiting a response despite contacting them… Read Full Review

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“Sluggish service”

Written on: 09/02/2012

Where most online retailers would have the good in your hands within 3 working days, M&M Direct were still sitting on my order slip. When they finally felt motivated enough to start the fulfillment of my order, it was too late for me to use the item. Now the headache of getting a refund whilst they hide behine their delivery schedule which in itself is not the problem, Hermes delivered it very quickly, the issue was M&M's lack of interest in processing the order before the item was even given… Read Full Review

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“CUSTOMER SERVICE IS A JOKE”

Written on: 12/01/2012 by MIKEOFSOUTHAMPTON (1 review written)

VERY PEEVED CUSTOMER BE AWARE, BE VERY AWARE......... I WILL NEVER PURCHASE FROM MANDMDIRECT AGAIN, VERY POOR SERVICE, MUCH BETTER SERVICE AND HANDLING OF COMPLAINTS BY OTHER SIMILAR COMPANIES… Read Full Review

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“DISGUSTED!!!!!!!!!!!!!!!”

Written on: 24/12/2011 by suzieq777 (1 review written)

I ORDERED ON SUN 19/12/11 FOR GAURENTEED DELIVERY BEFORE XMAS. I TRACKED MY ORDER TODAY 24/12/11 TO FIND - Date Time Status 21/12/2011 07:53 Not Received by Courier 21/12/2011 04:46 Out For Delivery 20/12/2011 21:42 Processed at Depot 20/12/2011 20:59 Receipt at Depot 20/12/2011 02:54 Hub Sorter Receipt Scan 19/12/2011 17:37 Order Generated SO M&M KNEW ON TUESDAY THE 21ST MY PARCEL HAD BEEN LOST! I HAD NOT BEEN ADVISED OF THIS UNTIL I TELEPHONED THEM THIS MORNING… Read Full Review

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“Ignorant staff and careless service = waste of time”

Written on: 20/12/2011

I ordered a pair of Timberland Bromilly boots and received a pair of Tacchini trainers. Not only that but they were received a week after I was told to expect delivery. Whoever picked the order in the warehouse must be blind and whoever packed the order must be careless to say the least. Two errors on one order, one by the picker and the other by the packer tells me this warehouse is run by idiots who fail to supervise their staff in a proper manner! I'll shop elsewhere next time… Read Full Review

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“M and M direct”

Written on: 18/12/2011 by FranmC (1 review written)

Ordered my goods on the 8th December,still waiting...called up to ask where my goods are, and was told "you should have them". Agreed, saying "yes, I should, but I have n't". The call handler, put me on hold, and said,"Monday", and the line went dead,think he cut me off. Rang back and spoke to another male who said, I must warn you,you wont be getting your order before Christmas, I asked why, and he said, well by the time we send out a denial of receipt letter, and you send it back, it will be… Read Full Review

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“amazing”

Written on: 15/12/2011 by 04taylorj (1 review written)

did not rate the customer service due to the fact i did not need to speak to them. was told order would take 3-5 working days. and i received 3 days from my initial purchase and was signed for under standard delivery. very happy with this site and will be using them again. saved a fortune for what should be an expensive present. very happy… Read Full Review

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“poor service”

Written on: 05/12/2011 by kevblade (1 review written)

Ordered 1 pair of pumps 1 pair of trainers when parcel arrived there was 1 pair of hiking boots not what I ordered but the paper work listed my items. I phoned customer services they apologized asked me to take the parcel to a local shop for collection and they would send my items asap. 1 week later still no parcel phoned again to be told they wouldn't send the correct goods until they received the parcel I had returned, which according to the tracking system on the parcel they had received it… Read Full Review

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“Terrible service from 'Yvonne' The so called 'supervisor'”

Written on: 02/12/2011 by alano (1 review written)

Like talking to simple minded dumbassess et al. OH OH spaghettio gang in full force. Please help me complete this 2 piece jigsaw mister..... PLEASE… Read Full Review

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“Absolutely Terrible Customer Service”

Written on: 02/12/2011

Was told delivery would arrive by interlink express between 15:33-16:33. Waited until 17:48 and am still waiting! Rang M & M Direct to ask if there has been a problem with the delivery and they said that the couriers are independent and they may have already called but not left a calling card or left the parcel with one of my many neighbours. I asked how would I know my parcel is with one of my many neighbours if the couriers don't leave a calling card, and M & M Direct replied "Ask them". I… Read Full Review

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“excellent”

Written on: 26/11/2011 by zigzag13 (1 review written)

good prices . ordered thursday night, delivered sat 1pm. and got free delivery. first time ordered from them , but will certainly be ordering from them again… Read Full Review

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“Appalling payment review system”

Written on: 11/11/2011 by customerone (1 review written)

Constantly bought goods from them when I lived in my old address, once I moved, they started to refuse my payment. Even after I was told that everything will be sorted regarding my billing address, none was done. Multiple phone calls were made to the CS and I kept on receiving empty promises. Cost a fortune to my phone bill. I dont know why this company refused to make customer's life easy! Watch out guys! You may be the next one… Read Full Review

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