M And M Direct Reviews - www.mandmdirect.com

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“Price Promose my Ass”

Written on: 10/10/2012

This company talks rubbish. They have a do called price promise which has even recently been upgraded from difference plus 10% to 100%. I understand how they can offer this... It is literally impossible to claim! It's like one of they phone cash back claims except they just refuse to answer any questions or acknowledge the actual question asked. I sent three times my claim as everything I bought I found cheaper on amazon and each time they gave me a standard lookin g reply and asked me to… Read Full Review

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“FAKE UGG BOOTS!”

Written on: 06/10/2012

I unwittingly purchased a pair of grey ugg boots from MandM direct and they are without doubt FAKE!! A pretty good fake, i will give them that.. but a fake none the less. looking at them.. the label inside the left boot has the ugg sun logo holigram on it as you would expect, the stitching is good, the ugg australia label stitched on the back of the boots is a near match to a genuine label, the fur is soft inside.. BUT... The smell hit me the second i opened the box, they smelt cheap, to the… Read Full Review

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“terrible after service,not worth the effort”

Written on: 18/09/2012

i only ordered a couple of thing,shoes were fine but they sent wrong size pants for my husband,had to pay to send back eventhough i'd paid for returns,didn't realizr i would have to drive 30 miles to pick up point!!now they're sending them back as they won't accept underwear even if they sent the wrong size,pack unopened,what a rip off,haven't used for years ,girl on phone was very condescending,really not that cheap,clothes are a funny size,total waste of time… Read Full Review

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“I ordered a few items including a polo shirt. I was...”

Written on: 13/09/2012

I ordered a few items including a polo shirt. I was not aware that the shirt was a 'slim fit' design and doesn't fit me in the slightest. As its now past the 28 day refund policy, they will not provide me with a refund so it looks like I will have to dispose of the shirt. What a waste of money!! I will use another company in the future… Read Full Review

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“FAKE ALL THE WAY WITH M”

Written on: 01/09/2012

IM SURE THEY SELL FAKE ITEMS ALL THE WAY !… Read Full Review

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“delivery with hermes are rubbish !!!!!!!!”

Written on: 21/08/2012 by m4tty123 (1 review written)

so i made a order with m&m direct on the thursday come the tuesday i get a email saying they sent the item to me three times but no one was in .....i finish work at 12 and i am home at 12:15. my girlfriend starts work at 1:00 so there is always someone here,we live in a one bedroom flat and our living room is right next to the door or there is a buzzer.. and no one knocked and no one buzzed.....ive not used m&m direct in a year or so and never had any trouble before even when i used them right… Read Full Review

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“No problems”

Written on: 20/06/2012 by Michmash (14 reviews written)

I've used MandM twice now, to order clothes for my partner. Both times the deliveries have been satisfactory and the clothes brilliant value and quality. I am positive i would not be able to get better value for my money anywhere else. I would, however, recommend, if you are thinking of buying shoes, to get to the nearest shop that stocks them and just give them a try on before you order, then you know exactly what size you will need for that particular shoe. Thankfully my partner did this just… Read Full Review

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“Customer Service and Policy - Rubbish”

Written on: 20/06/2012 by job21 (1 review written)

I ordered pair of shoes for husbands birthday, due to the style of shoe they do not fit. I bought them in plenty of time before running out of his size (9). I was just over the 28 days telephoned explained reason for buying in advance and would they do a straight swap for a size 10, I was willing to pay any p&p. NO CHANCE! We have made many purchases with them in the past and always recommended them to friends but I won't now. Perhaps they should state due to style of shoe you may consider… Read Full Review

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“UGH!”

Written on: 27/05/2012

Very , very stressful trying to cancel an order! The customer service is appalling!… Read Full Review

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“They lie to your face”

Written on: 25/05/2012 by marior (1 review written)

MandMdirect decided to cancel my order as my billing and delivery addresses we different (yes, some people have more than one house). They did not bother to ring/email me, just cancelled it. It was only when I rung them to chase my order I was told that my bank was holding my payment (what a rubbish- from my bank balance I could see that they had authorised the payment) and that they texted, emailed me and even sent me a paper letter regarding it. What a lie. Just a bunch of brainless rude and… Read Full Review

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“Collect plus returns service - Supposed to be/ An...”

Written on: 23/05/2012

I returned 2 items using the pre paid label on 14/05/2012 and according to the couriers website the item was delivered to MandM warehouse on 16/05/12. On 22/05/12 still no refund so they now got to chase it up. Cant see why because i returned another item by Royal Mail on the same day which arrived the same day as other order and was refunded on 17/05/12. I will never order from these again… Read Full Review

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“Good prices, service and improved delivery/returns”

Written on: 20/05/2012

It's been a while since I last used M and M direct but I recently ordered three items, one of which I kept and the other two I returned due to my own fault in ordering size. The courier service and delivery was quick (our local delivery lady who works for other big name companies carried this task out. I took the option of a pre paid label, which was about£1.30 as I didn't intend to keep all three items. There was no hassle in the return and I was advised by email of, firstly that they had… Read Full Review

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“First class service”

Written on: 13/05/2012

I ordered 2 items on the recommendation of a friend of a (reliable) friend but was slightly dubious without having dealt with the company personally. I was also a little wary of the prices, thinking "if it looks too good to be true it probably is". I can safely say I will be ordering from them again. The products were absolutely spot on, the delivery time was exactly as promised and the value was excellent. Thank you, M & M Direct!… Read Full Review

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“Poor Service Slow Delivery”

Written on: 12/05/2012

Used M&MDirect a few times every time the delivery is so slow even when paying for next day delivery it does not turn up on time! Very poor avoid… Read Full Review

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“Not Good”

Written on: 06/04/2012

Let Down By Delivery Company, I wont use this company again, Refunded my money… Read Full Review

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“Good company let down by courier”

Written on: 05/03/2012 by Faerydae (1 review written)

I ordered a dress at around 1am on a Thursday and paid for next day delivery, by 8pm on Friday my dress hadn't arrived so I called mandm. They were quick enough to answer the phone and they checked with the courier they use (interlink express) who had had my dress since 9:02am and not attempted delivery. The guy offered to refund my postage charge as I had not received the service I paid for and chase up the courier. My dress arrived on Sunday (??) so I emailed mandm to let them know and ask… Read Full Review

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“poor service”

Written on: 03/03/2012 by WorcesterConsumer (1 review written)

The service from this company is appalling! I was called by the delivery company to say they were unable to gain access to the property despite the fact I was at home all day. They promised to redeliver the next day and despite my waiting in all day they still did not deliver. I then checked the status of my order to discover it was cancelled as "refused delivery". I have contacted them but have had no response to my complaint and no refund! I'm still awaiting a response despite contacting them… Read Full Review

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“Sluggish service”

Written on: 09/02/2012

Where most online retailers would have the good in your hands within 3 working days, M&M Direct were still sitting on my order slip. When they finally felt motivated enough to start the fulfillment of my order, it was too late for me to use the item. Now the headache of getting a refund whilst they hide behine their delivery schedule which in itself is not the problem, Hermes delivered it very quickly, the issue was M&M's lack of interest in processing the order before the item was even given… Read Full Review

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“CUSTOMER SERVICE IS A JOKE”

Written on: 12/01/2012 by MIKEOFSOUTHAMPTON (1 review written)

VERY PEEVED CUSTOMER BE AWARE, BE VERY AWARE......... I WILL NEVER PURCHASE FROM MANDMDIRECT AGAIN, VERY POOR SERVICE, MUCH BETTER SERVICE AND HANDLING OF COMPLAINTS BY OTHER SIMILAR COMPANIES… Read Full Review

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“DISGUSTED!!!!!!!!!!!!!!!”

Written on: 24/12/2011 by suzieq777 (1 review written)

I ORDERED ON SUN 19/12/11 FOR GAURENTEED DELIVERY BEFORE XMAS. I TRACKED MY ORDER TODAY 24/12/11 TO FIND - Date Time Status 21/12/2011 07:53 Not Received by Courier 21/12/2011 04:46 Out For Delivery 20/12/2011 21:42 Processed at Depot 20/12/2011 20:59 Receipt at Depot 20/12/2011 02:54 Hub Sorter Receipt Scan 19/12/2011 17:37 Order Generated SO M&M KNEW ON TUESDAY THE 21ST MY PARCEL HAD BEEN LOST! I HAD NOT BEEN ADVISED OF THIS UNTIL I TELEPHONED THEM THIS MORNING… Read Full Review

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