M And M Direct Reviews - www.mandmdirect.com

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“RUBBISH SERVICE AVOID ”

Written on: 11/02/2013 by DONTUSEMANDM (1 review written)

I ordered from M and M direct only to be told that they tried to deliver my item 2 times before sending it back. They never tried to deliver the item as i was home the 2 days they said when calling customer service they were not interested. Might be cheap stuff but not worth the hassle. DO NOT USE… Read Full Review

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“Great Service!!!”

Written on: 09/02/2013

My husband had a pair of Beacon Uggs and loves them but needed a new pair. I went on line and found them on M & M's websiteb at the best price. I ordered them on Thursday at lunch time and they were delivered by 11am the very next morning. I paid for standard delivery so found this to be excellent! I cannot fault M & M and would certainly recommend to a friend… Read Full Review

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“they dont care”

Written on: 07/02/2013 by qdsfdsfd (1 review written)

m and m customer service is pants , they sold me a pair of faulty shoes and coul not give a monkeys to help me .........avoid like the plague… Read Full Review

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“Good value”

Written on: 31/01/2013

Only a novice on this company but got what I ordered in reasonable time and items were immaculate,I thought that the £1.49p charge for their return label was out of order,maybe I was so eager to buy my items at that price I did'nt see it. Overall pleased with my purchases certainly… Read Full Review

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“Returns are not credited in time - horrible customer...”

Written on: 12/01/2013 by Stefst (1 review written)

Bought three jackets and some good on beginning of December '12, package was packed only in plastic bag, one item was missing. They refunded one item correctly, after we see that the jackets are not big enough we call them for a return. They assigned Hermes to take the package back to M&M. Hermes took the goods on 22/12 and until today and some more mails they dont credited the items (after 20 days!). Now i'm waiting for my credit note and will open an issue at Paypal when not given until the… Read Full Review

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“DISGRACEFUL CUSTOMER SERVICE”

Written on: 20/12/2012 by lilkavo (1 review written)

M&M direct billed me for an order they never dispatched. Ordered 10days before xmas for christmas presents. Customer Service excuse was it was lost in Nuneaton blaming couriors for their mistake. Customer Services would not put me through to Supervisor after several requests or give names of people I was speaking to (this is against consumer regulations in Ireland).I'm informed by M&m that my refund will not be through till early January... Thanks for ruining Xmas M&M.My son was really looking… Read Full Review

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“cheap fab clothes”

Written on: 20/12/2012 by dublingirl (1 review written)

I ordered a week before xmas to Dublin, and I was afraid the clothes wouldnt come in time I emailed them they emailed back very quick, then I emailed again and once again they emailed back very fast, clothes came in time and they were exactly as described . I was afraid at first as all the bad reviews but I will defo order again… Read Full Review

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“AVOID THIS SHAM”

Written on: 12/12/2012

My last order included a pair of trainers with a giant purple stain and brown stains around the sole. And a pair of Chinos with two black stains on the crotch and a red ink stain on the leg. I ignored the reviews of the traners where people were saying the same thing. But obviously they are knowingly selling trainers with giant stains on, trying to get rid of the stock. It's end of line products so it's a lottery over whether you will be sent a bag of basically filthy clothes. They didn't… Read Full Review

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“Fast delivery and goods as described”

Written on: 10/12/2012 by SempaiX (2 reviews written)

I placed an order on a Friday. Goods arrived on the following Monday. Good quality and great value… Read Full Review

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“TERRIBLE COMPANY”

Written on: 07/12/2012 by marycaol1 (1 review written)

ORDER CHRISTMAS PRESENTS THEY NEVER ARRIVED , EMAILED THEM THEY SAID WE DELIVERED DON'T KNOW WHERE WE DELIVERED TOO SO TOUGH, HAD TO WAIT UNTIL THEY SENT ME A FORM STILL DONT NO IF i WILL GET IT IN TIME BEWARE… Read Full Review

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“First Class”

Written on: 02/12/2012

Found M and M Direct brilliant saved money and a first class customer service, will use again and have recommended to family and friends… Read Full Review

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“First time buyer...Im happy”

Written on: 24/11/2012 by Jolly9876 (1 review written)

I have never ordered anything online as with clothes its too much trouble sending it back...I made sure I checked size and looked closely,ordered boots and a jacket, free delivery on over £40. Ordered Tuesday, Thursday afternoon got delivery, the emailed me same day with tracking details. Items are perfect...I can only comment on my experience so I will be using them again as they are very cheap… Read Full Review

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“AWFUL JOKE OF A COMPANY - BEWARE”

Written on: 13/11/2012 by Klaireabelle1987 (1 review written)

I ordered a paur of Diesel "NEVY" jeans on the 26/10/12 and wasnt even emailed to confirm delivery date. After 3 days i enailed M and M only to wait 2 days for a reply. Was then told that the courier had attempted delivery but no answer..... Ha im a stay at home mum so i was in all day. They then emailed me to confirm address???? Did they not just say that they had already attempted delivery? I confirmed my address to be told " your item will be delivered by 6 pm tuesday" , tuesday came and… Read Full Review

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“Incorrectly described trainers”

Written on: 31/10/2012

Trainers got here in good time. Unfortunately they are like concrete. I don't understand how MandM can describe these as indoor training shoes. I have to wear these shoes to the gym now as my others are ruined. Wearing these shoes will severely limit what I can and cannot use due to lack of cushioning. If a trainer is for fashion purposes only then please state this… Read Full Review

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“FAKE UGG BOOTS!!!”

Written on: 22/10/2012

Disgusted that this company can get away with selling counterfeit ugg boots. Though i was getting a bargain £119.99 .... they are the ugg boots with the leg warmers on. Beware no sheep skin has been used to make these boots, they smell like some man made crappy fibre stay away .. I will now stick to buying them from the reputable shops!… Read Full Review

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“Behind the times”

Written on: 17/10/2012

I have tried to place an order with them for delivery to a work address. I received an email requesting the all the address details again inc. date of birth??? I replied to the email giving my details again. Then received an email telling me that they could only deliver to my home address. Whats crazy is that being a frequent online shopper all my deliveries come to me at work. Security checks are available that allow this. Get with the times and stop wasting peoples time, placing orders then… Read Full Review

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“Price Promose my Ass”

Written on: 10/10/2012

This company talks rubbish. They have a do called price promise which has even recently been upgraded from difference plus 10% to 100%. I understand how they can offer this... It is literally impossible to claim! It's like one of they phone cash back claims except they just refuse to answer any questions or acknowledge the actual question asked. I sent three times my claim as everything I bought I found cheaper on amazon and each time they gave me a standard lookin g reply and asked me to… Read Full Review

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“FAKE UGG BOOTS!”

Written on: 06/10/2012

I unwittingly purchased a pair of grey ugg boots from MandM direct and they are without doubt FAKE!! A pretty good fake, i will give them that.. but a fake none the less. looking at them.. the label inside the left boot has the ugg sun logo holigram on it as you would expect, the stitching is good, the ugg australia label stitched on the back of the boots is a near match to a genuine label, the fur is soft inside.. BUT... The smell hit me the second i opened the box, they smelt cheap, to the… Read Full Review

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“terrible after service,not worth the effort”

Written on: 18/09/2012

i only ordered a couple of thing,shoes were fine but they sent wrong size pants for my husband,had to pay to send back eventhough i'd paid for returns,didn't realizr i would have to drive 30 miles to pick up point!!now they're sending them back as they won't accept underwear even if they sent the wrong size,pack unopened,what a rip off,haven't used for years ,girl on phone was very condescending,really not that cheap,clothes are a funny size,total waste of time… Read Full Review

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“I ordered a few items including a polo shirt. I was...”

Written on: 13/09/2012

I ordered a few items including a polo shirt. I was not aware that the shirt was a 'slim fit' design and doesn't fit me in the slightest. As its now past the 28 day refund policy, they will not provide me with a refund so it looks like I will have to dispose of the shirt. What a waste of money!! I will use another company in the future… Read Full Review

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