M And M Direct Reviews - www.mandmdirect.com

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★★★☆☆
2.6 / 5
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“First Class”

Written on: 02/12/2012

Found M and M Direct brilliant saved money and a first class customer service, will use again and have recommended to family and friends… Read Full Review

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“First time buyer...Im happy”

Written on: 24/11/2012 by Jolly9876 (1 review written)

I have never ordered anything online as with clothes its too much trouble sending it back...I made sure I checked size and looked closely,ordered boots and a jacket, free delivery on over £40. Ordered Tuesday, Thursday afternoon got delivery, the emailed me same day with tracking details. Items are perfect...I can only comment on my experience so I will be using them again as they are very cheap… Read Full Review

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“AWFUL JOKE OF A COMPANY - BEWARE”

Written on: 13/11/2012 by Klaireabelle1987 (1 review written)

I ordered a paur of Diesel "NEVY" jeans on the 26/10/12 and wasnt even emailed to confirm delivery date. After 3 days i enailed M and M only to wait 2 days for a reply. Was then told that the courier had attempted delivery but no answer..... Ha im a stay at home mum so i was in all day. They then emailed me to confirm address???? Did they not just say that they had already attempted delivery? I confirmed my address to be told " your item will be delivered by 6 pm tuesday" , tuesday came and… Read Full Review

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“Incorrectly described trainers”

Written on: 31/10/2012

Trainers got here in good time. Unfortunately they are like concrete. I don't understand how MandM can describe these as indoor training shoes. I have to wear these shoes to the gym now as my others are ruined. Wearing these shoes will severely limit what I can and cannot use due to lack of cushioning. If a trainer is for fashion purposes only then please state this… Read Full Review

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“FAKE UGG BOOTS!!!”

Written on: 22/10/2012

Disgusted that this company can get away with selling counterfeit ugg boots. Though i was getting a bargain £119.99 .... they are the ugg boots with the leg warmers on. Beware no sheep skin has been used to make these boots, they smell like some man made crappy fibre stay away .. I will now stick to buying them from the reputable shops!… Read Full Review

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“Behind the times”

Written on: 17/10/2012

I have tried to place an order with them for delivery to a work address. I received an email requesting the all the address details again inc. date of birth??? I replied to the email giving my details again. Then received an email telling me that they could only deliver to my home address. Whats crazy is that being a frequent online shopper all my deliveries come to me at work. Security checks are available that allow this. Get with the times and stop wasting peoples time, placing orders then… Read Full Review

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“Price Promose my Ass”

Written on: 10/10/2012

This company talks rubbish. They have a do called price promise which has even recently been upgraded from difference plus 10% to 100%. I understand how they can offer this... It is literally impossible to claim! It's like one of they phone cash back claims except they just refuse to answer any questions or acknowledge the actual question asked. I sent three times my claim as everything I bought I found cheaper on amazon and each time they gave me a standard lookin g reply and asked me to… Read Full Review

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“FAKE UGG BOOTS!”

Written on: 06/10/2012

I unwittingly purchased a pair of grey ugg boots from MandM direct and they are without doubt FAKE!! A pretty good fake, i will give them that.. but a fake none the less. looking at them.. the label inside the left boot has the ugg sun logo holigram on it as you would expect, the stitching is good, the ugg australia label stitched on the back of the boots is a near match to a genuine label, the fur is soft inside.. BUT... The smell hit me the second i opened the box, they smelt cheap, to the… Read Full Review

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“terrible after service,not worth the effort”

Written on: 18/09/2012

i only ordered a couple of thing,shoes were fine but they sent wrong size pants for my husband,had to pay to send back eventhough i'd paid for returns,didn't realizr i would have to drive 30 miles to pick up point!!now they're sending them back as they won't accept underwear even if they sent the wrong size,pack unopened,what a rip off,haven't used for years ,girl on phone was very condescending,really not that cheap,clothes are a funny size,total waste of time… Read Full Review

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“I ordered a few items including a polo shirt. I was...”

Written on: 13/09/2012

I ordered a few items including a polo shirt. I was not aware that the shirt was a 'slim fit' design and doesn't fit me in the slightest. As its now past the 28 day refund policy, they will not provide me with a refund so it looks like I will have to dispose of the shirt. What a waste of money!! I will use another company in the future… Read Full Review

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“FAKE ALL THE WAY WITH M”

Written on: 01/09/2012

IM SURE THEY SELL FAKE ITEMS ALL THE WAY !… Read Full Review

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“delivery with hermes are rubbish !!!!!!!!”

Written on: 21/08/2012 by m4tty123 (1 review written)

so i made a order with m&m direct on the thursday come the tuesday i get a email saying they sent the item to me three times but no one was in .....i finish work at 12 and i am home at 12:15. my girlfriend starts work at 1:00 so there is always someone here,we live in a one bedroom flat and our living room is right next to the door or there is a buzzer.. and no one knocked and no one buzzed.....ive not used m&m direct in a year or so and never had any trouble before even when i used them right… Read Full Review

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“No problems”

Written on: 20/06/2012 by Michmash (14 reviews written)

I've used MandM twice now, to order clothes for my partner. Both times the deliveries have been satisfactory and the clothes brilliant value and quality. I am positive i would not be able to get better value for my money anywhere else. I would, however, recommend, if you are thinking of buying shoes, to get to the nearest shop that stocks them and just give them a try on before you order, then you know exactly what size you will need for that particular shoe. Thankfully my partner did this just… Read Full Review

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“Customer Service and Policy - Rubbish”

Written on: 20/06/2012 by job21 (1 review written)

I ordered pair of shoes for husbands birthday, due to the style of shoe they do not fit. I bought them in plenty of time before running out of his size (9). I was just over the 28 days telephoned explained reason for buying in advance and would they do a straight swap for a size 10, I was willing to pay any p&p. NO CHANCE! We have made many purchases with them in the past and always recommended them to friends but I won't now. Perhaps they should state due to style of shoe you may consider… Read Full Review

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“UGH!”

Written on: 27/05/2012

Very , very stressful trying to cancel an order! The customer service is appalling!… Read Full Review

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“They lie to your face”

Written on: 25/05/2012 by marior (1 review written)

MandMdirect decided to cancel my order as my billing and delivery addresses we different (yes, some people have more than one house). They did not bother to ring/email me, just cancelled it. It was only when I rung them to chase my order I was told that my bank was holding my payment (what a rubbish- from my bank balance I could see that they had authorised the payment) and that they texted, emailed me and even sent me a paper letter regarding it. What a lie. Just a bunch of brainless rude and… Read Full Review

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“Collect plus returns service - Supposed to be/ An...”

Written on: 23/05/2012

I returned 2 items using the pre paid label on 14/05/2012 and according to the couriers website the item was delivered to MandM warehouse on 16/05/12. On 22/05/12 still no refund so they now got to chase it up. Cant see why because i returned another item by Royal Mail on the same day which arrived the same day as other order and was refunded on 17/05/12. I will never order from these again… Read Full Review

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“Good prices, service and improved delivery/returns”

Written on: 20/05/2012

It's been a while since I last used M and M direct but I recently ordered three items, one of which I kept and the other two I returned due to my own fault in ordering size. The courier service and delivery was quick (our local delivery lady who works for other big name companies carried this task out. I took the option of a pre paid label, which was about£1.30 as I didn't intend to keep all three items. There was no hassle in the return and I was advised by email of, firstly that they had… Read Full Review

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“First class service”

Written on: 13/05/2012

I ordered 2 items on the recommendation of a friend of a (reliable) friend but was slightly dubious without having dealt with the company personally. I was also a little wary of the prices, thinking "if it looks too good to be true it probably is". I can safely say I will be ordering from them again. The products were absolutely spot on, the delivery time was exactly as promised and the value was excellent. Thank you, M & M Direct!… Read Full Review

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“Poor Service Slow Delivery”

Written on: 12/05/2012

Used M&MDirect a few times every time the delivery is so slow even when paying for next day delivery it does not turn up on time! Very poor avoid… Read Full Review

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