M And M Direct Reviews - www.mandmdirect.com

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“Returns are not credited in time - horrible customer...”

Written on: 12/01/2013 by Stefst (1 review written)

Bought three jackets and some good on beginning of December '12, package was packed only in plastic bag, one item was missing. They refunded one item correctly, after we see that the jackets are not big enough we call them for a return. They assigned Hermes to take the package back to M&M. Hermes took the goods on 22/12 and until today and some more mails they dont credited the items (after 20 days!). Now i'm waiting for my credit note and will open an issue at Paypal when not given until the… Read Full Review

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“DISGRACEFUL CUSTOMER SERVICE”

Written on: 20/12/2012 by lilkavo (1 review written)

M&M direct billed me for an order they never dispatched. Ordered 10days before xmas for christmas presents. Customer Service excuse was it was lost in Nuneaton blaming couriors for their mistake. Customer Services would not put me through to Supervisor after several requests or give names of people I was speaking to (this is against consumer regulations in Ireland).I'm informed by M&m that my refund will not be through till early January... Thanks for ruining Xmas M&M.My son was really looking… Read Full Review

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“cheap fab clothes”

Written on: 20/12/2012 by dublingirl (1 review written)

I ordered a week before xmas to Dublin, and I was afraid the clothes wouldnt come in time I emailed them they emailed back very quick, then I emailed again and once again they emailed back very fast, clothes came in time and they were exactly as described . I was afraid at first as all the bad reviews but I will defo order again… Read Full Review

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“AVOID THIS SHAM”

Written on: 12/12/2012

My last order included a pair of trainers with a giant purple stain and brown stains around the sole. And a pair of Chinos with two black stains on the crotch and a red ink stain on the leg. I ignored the reviews of the traners where people were saying the same thing. But obviously they are knowingly selling trainers with giant stains on, trying to get rid of the stock. It's end of line products so it's a lottery over whether you will be sent a bag of basically filthy clothes. They didn't… Read Full Review

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“Fast delivery and goods as described”

Written on: 10/12/2012 by SempaiX (2 reviews written)

I placed an order on a Friday. Goods arrived on the following Monday. Good quality and great value… Read Full Review

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“TERRIBLE COMPANY”

Written on: 07/12/2012 by marycaol1 (1 review written)

ORDER CHRISTMAS PRESENTS THEY NEVER ARRIVED , EMAILED THEM THEY SAID WE DELIVERED DON'T KNOW WHERE WE DELIVERED TOO SO TOUGH, HAD TO WAIT UNTIL THEY SENT ME A FORM STILL DONT NO IF i WILL GET IT IN TIME BEWARE… Read Full Review

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“First Class”

Written on: 02/12/2012

Found M and M Direct brilliant saved money and a first class customer service, will use again and have recommended to family and friends… Read Full Review

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“First time buyer...Im happy”

Written on: 24/11/2012 by Jolly9876 (1 review written)

I have never ordered anything online as with clothes its too much trouble sending it back...I made sure I checked size and looked closely,ordered boots and a jacket, free delivery on over £40. Ordered Tuesday, Thursday afternoon got delivery, the emailed me same day with tracking details. Items are perfect...I can only comment on my experience so I will be using them again as they are very cheap… Read Full Review

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“AWFUL JOKE OF A COMPANY - BEWARE”

Written on: 13/11/2012 by Klaireabelle1987 (1 review written)

I ordered a paur of Diesel "NEVY" jeans on the 26/10/12 and wasnt even emailed to confirm delivery date. After 3 days i enailed M and M only to wait 2 days for a reply. Was then told that the courier had attempted delivery but no answer..... Ha im a stay at home mum so i was in all day. They then emailed me to confirm address???? Did they not just say that they had already attempted delivery? I confirmed my address to be told " your item will be delivered by 6 pm tuesday" , tuesday came and… Read Full Review

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“Incorrectly described trainers”

Written on: 31/10/2012

Trainers got here in good time. Unfortunately they are like concrete. I don't understand how MandM can describe these as indoor training shoes. I have to wear these shoes to the gym now as my others are ruined. Wearing these shoes will severely limit what I can and cannot use due to lack of cushioning. If a trainer is for fashion purposes only then please state this… Read Full Review

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“FAKE UGG BOOTS!!!”

Written on: 22/10/2012

Disgusted that this company can get away with selling counterfeit ugg boots. Though i was getting a bargain £119.99 .... they are the ugg boots with the leg warmers on. Beware no sheep skin has been used to make these boots, they smell like some man made crappy fibre stay away .. I will now stick to buying them from the reputable shops!… Read Full Review

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“Behind the times”

Written on: 17/10/2012

I have tried to place an order with them for delivery to a work address. I received an email requesting the all the address details again inc. date of birth??? I replied to the email giving my details again. Then received an email telling me that they could only deliver to my home address. Whats crazy is that being a frequent online shopper all my deliveries come to me at work. Security checks are available that allow this. Get with the times and stop wasting peoples time, placing orders then… Read Full Review

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“Price Promose my Ass”

Written on: 10/10/2012

This company talks rubbish. They have a do called price promise which has even recently been upgraded from difference plus 10% to 100%. I understand how they can offer this... It is literally impossible to claim! It's like one of they phone cash back claims except they just refuse to answer any questions or acknowledge the actual question asked. I sent three times my claim as everything I bought I found cheaper on amazon and each time they gave me a standard lookin g reply and asked me to… Read Full Review

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“FAKE UGG BOOTS!”

Written on: 06/10/2012

I unwittingly purchased a pair of grey ugg boots from MandM direct and they are without doubt FAKE!! A pretty good fake, i will give them that.. but a fake none the less. looking at them.. the label inside the left boot has the ugg sun logo holigram on it as you would expect, the stitching is good, the ugg australia label stitched on the back of the boots is a near match to a genuine label, the fur is soft inside.. BUT... The smell hit me the second i opened the box, they smelt cheap, to the… Read Full Review

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“terrible after service,not worth the effort”

Written on: 18/09/2012

i only ordered a couple of thing,shoes were fine but they sent wrong size pants for my husband,had to pay to send back eventhough i'd paid for returns,didn't realizr i would have to drive 30 miles to pick up point!!now they're sending them back as they won't accept underwear even if they sent the wrong size,pack unopened,what a rip off,haven't used for years ,girl on phone was very condescending,really not that cheap,clothes are a funny size,total waste of time… Read Full Review

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“I ordered a few items including a polo shirt. I was...”

Written on: 13/09/2012

I ordered a few items including a polo shirt. I was not aware that the shirt was a 'slim fit' design and doesn't fit me in the slightest. As its now past the 28 day refund policy, they will not provide me with a refund so it looks like I will have to dispose of the shirt. What a waste of money!! I will use another company in the future… Read Full Review

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“FAKE ALL THE WAY WITH M”

Written on: 01/09/2012

IM SURE THEY SELL FAKE ITEMS ALL THE WAY !… Read Full Review

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“delivery with hermes are rubbish !!!!!!!!”

Written on: 21/08/2012 by m4tty123 (1 review written)

so i made a order with m&m direct on the thursday come the tuesday i get a email saying they sent the item to me three times but no one was in .....i finish work at 12 and i am home at 12:15. my girlfriend starts work at 1:00 so there is always someone here,we live in a one bedroom flat and our living room is right next to the door or there is a buzzer.. and no one knocked and no one buzzed.....ive not used m&m direct in a year or so and never had any trouble before even when i used them right… Read Full Review

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“No problems”

Written on: 20/06/2012 by Michmash (14 reviews written)

I've used MandM twice now, to order clothes for my partner. Both times the deliveries have been satisfactory and the clothes brilliant value and quality. I am positive i would not be able to get better value for my money anywhere else. I would, however, recommend, if you are thinking of buying shoes, to get to the nearest shop that stocks them and just give them a try on before you order, then you know exactly what size you will need for that particular shoe. Thankfully my partner did this just… Read Full Review

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“Customer Service and Policy - Rubbish”

Written on: 20/06/2012 by job21 (1 review written)

I ordered pair of shoes for husbands birthday, due to the style of shoe they do not fit. I bought them in plenty of time before running out of his size (9). I was just over the 28 days telephoned explained reason for buying in advance and would they do a straight swap for a size 10, I was willing to pay any p&p. NO CHANCE! We have made many purchases with them in the past and always recommended them to friends but I won't now. Perhaps they should state due to style of shoe you may consider… Read Full Review

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