M And M Direct Reviews - www.mandmdirect.com

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★★★☆☆
2.5 / 5
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“No customer service skills”

Written on: 21/05/2013

Customer services really need to be a lot more competitive I have no problem in excluding your services and to review my experience. I have been trying to place an order a few times last night and a few times this morning the website directed me to more shopping because of a problem. I tried again this afternoon and the promotion for spend one hundred pounds and get twenty off plus returns and delivery was not there. I called and was told quite matter of fact that the offer had ended at 1030… Read Full Review

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“poor customer service ”

Written on: 16/05/2013 by an2341 (1 review written)

Really gobsmacked at way my complaint was dealt with never take next day delivery as all that happens is take the money phone and it's just unreal way they speak to you words can't discribe so please beware _!!!!! … Read Full Review

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“I find mandm direct very good quality clothing and...”

Written on: 01/05/2013

I find mandm direct very good quality clothing and foot wear!! Anything I have bought has been of great sizing and the generally wash really well, an the best part is u can order on a Monday for the wknd and know they will always be delivered in plenty of time :)… Read Full Review

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“Used twice now and was wary of revues so waited, however”

Written on: 09/04/2013 by STEFANOS4784 (3 reviews written)

I read reviews after my first order and thought, uhoh. As usual these sites are full of people quick to moan (the company i work for has terrible reviews on this site). My first order arrived within 2 days, 1 pair of jeans didn't fit so returned it with the collect+service which is right next to my place of work. Received full refund within a week. Made another order, a pair of shoes for the mrs didn't fit, followed same procedure as before. Just had email confirmation that my refund is… Read Full Review

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“Used twice now and was wary of revues so waited, however”

Written on: 09/04/2013 by STEFANOS4784 (3 reviews written)

I read reviews after my first order and thought, uhoh. As usual these sites are full of people quick to moan (the company i work for has terrible reviews on this site). My first order arrived within 2 days, 1 pair of jeans didn't fit so returned it with the collect+service which is right next to my place of work. Received full refund within a week. Made another order, a pair of shoes for the mrs didn't fit, followed same procedure as before. Just had email confirmation that my refund is… Read Full Review

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“POOR ”

Written on: 29/03/2013 by 2309670 (1 review written)

I go along with other to say this company has no idea about customer service… Read Full Review

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“shameful”

Written on: 12/03/2013 by rd2d (1 review written)

brought some pairs of jeans and tops after one wash they shrunk when i did get then they were coverd in dust wont be buying nothing from there again must be seconds or something… Read Full Review

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“Useless, Awful”

Written on: 11/03/2013

Wrote to change size of shoes in my order very soon after placing, but they don't allow cancellation or changes. Hmm Only place I know that doesn't! Now got to lose out on delivery to me and to return NOT HAPPY!… Read Full Review

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“Staff not helpful”

Written on: 26/02/2013

I bought a pair ugg boots, I have quite a few pairs off uggs and every pair I have is a size 3 1/2. I ordered these boots in the size I always have, and found them to be to small, sent them back and ordered another pair, Was told I would recieve an e-mail to say when they had revived the boots back, Sent boots back on February 19th, waited till Feb 25th, no e-mail had arrived. So called them direct, Spoke to a girl who said they received the boots back on Feb 22nd, and that I would get an… Read Full Review

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“Xmas service and bad attitude”

Written on: 20/02/2013

Well I ordered some stuff for my son in time to get it for his birthday on the 21st of December so the first problem I thought I might have was the card I was about to use was not registered to my office so I rang Santander and they said it would be ok. So placed the £145 order. Later that day i had an e-mail from M and M to say there was a problem. yes you guessed it they had stopped the order because the address was different from the card even though my bank would have still given them the… Read Full Review

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“Thank Goodness!”

Written on: 16/02/2013

I always read reviews before I order online and I am so glad I did! Thank you to all of you for your reviews. I will not be using this company. I thought it was a bit too good to be true, Timberland boys boots for £19.99!… Read Full Review

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“lies, lies and more lies”

Written on: 16/02/2013

Gave me a delivery date, never arrived! Gave me another delivery date, I waited in and no show. Checked my tracking details and stated I was out and they had left a calling card. I was in and no calling card was left. Made a complaint and was emailed to say they would get back to me that afternoon. 3 days later and still haven't heard from them. Will never deal with them again!!!!… Read Full Review

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“Good prices, varying products and horrible service ”

Written on: 15/02/2013

I've used them several times, but now I've had it. They have some varying but there is good stuff in between and nice prices, but you better pray everything works out perfect the first time. I have never personally experienced or heard of other who had any issues fixed by that "customer service" (they really should rename that). If something fails - deal with it yourself. it your loss. I've had the wrong sizes shipped and recieved quite a few products that I expected to be of way better… Read Full Review

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“RUBBISH SERVICE AVOID ”

Written on: 11/02/2013 by DONTUSEMANDM (1 review written)

I ordered from M and M direct only to be told that they tried to deliver my item 2 times before sending it back. They never tried to deliver the item as i was home the 2 days they said when calling customer service they were not interested. Might be cheap stuff but not worth the hassle. DO NOT USE… Read Full Review

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“Great Service!!!”

Written on: 09/02/2013

My husband had a pair of Beacon Uggs and loves them but needed a new pair. I went on line and found them on M & M's websiteb at the best price. I ordered them on Thursday at lunch time and they were delivered by 11am the very next morning. I paid for standard delivery so found this to be excellent! I cannot fault M & M and would certainly recommend to a friend… Read Full Review

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“they dont care”

Written on: 07/02/2013 by qdsfdsfd (1 review written)

m and m customer service is pants , they sold me a pair of faulty shoes and coul not give a monkeys to help me .........avoid like the plague… Read Full Review

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“Good value”

Written on: 31/01/2013

Only a novice on this company but got what I ordered in reasonable time and items were immaculate,I thought that the £1.49p charge for their return label was out of order,maybe I was so eager to buy my items at that price I did'nt see it. Overall pleased with my purchases certainly… Read Full Review

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“Returns are not credited in time - horrible customer...”

Written on: 12/01/2013 by Stefst (1 review written)

Bought three jackets and some good on beginning of December '12, package was packed only in plastic bag, one item was missing. They refunded one item correctly, after we see that the jackets are not big enough we call them for a return. They assigned Hermes to take the package back to M&M. Hermes took the goods on 22/12 and until today and some more mails they dont credited the items (after 20 days!). Now i'm waiting for my credit note and will open an issue at Paypal when not given until the… Read Full Review

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“DISGRACEFUL CUSTOMER SERVICE”

Written on: 20/12/2012 by lilkavo (1 review written)

M&M direct billed me for an order they never dispatched. Ordered 10days before xmas for christmas presents. Customer Service excuse was it was lost in Nuneaton blaming couriors for their mistake. Customer Services would not put me through to Supervisor after several requests or give names of people I was speaking to (this is against consumer regulations in Ireland).I'm informed by M&m that my refund will not be through till early January... Thanks for ruining Xmas M&M.My son was really looking… Read Full Review

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“cheap fab clothes”

Written on: 20/12/2012 by dublingirl (1 review written)

I ordered a week before xmas to Dublin, and I was afraid the clothes wouldnt come in time I emailed them they emailed back very quick, then I emailed again and once again they emailed back very fast, clothes came in time and they were exactly as described . I was afraid at first as all the bad reviews but I will defo order again… Read Full Review

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