M And M Direct Reviews - www.mandmdirect.com

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“Misleading and inaccurate information”

Written on: 22/05/2014

I placed an order using voucher for free express next day delivery. After placing the order (which I needed urgently) was advised that next day delivery was not available to Aberdeen city. When I check with the courier company they said that yes they could offer this service to Aberdeen city. I then emailed customer services yesterday and they tell me the order is already dispatched . Today I get automated message saying - your order is now dispatched . Somebody is telling porkies ! As they… Read Full Review

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“Not happy”

Written on: 18/05/2014 by trishgarvin (1 review written)

Ordered 2 pairs of deck shoes which arrived yesterday. Only one pair was inner wrapped and the other was obviously used with both soles dirty and a big black mark on top of shoe. Yes I could have sent them back (and hopefully got a refund) but the kids needed them for an event last night - not pleased!!… Read Full Review

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“Ugg Avera Trainers Pewter”

Written on: 25/03/2014 by McCall416 (1 review written)

Ordered same size as I buy Ugg boots in and the sizing was perfect. The shoes are fab. Not lined all the way through though - as picture suggests. The trainer is a lovely pale grey and more off white on the rubber. These are a great buy and they arrived quicker than expected. … Read Full Review

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“Fantastic company and fast delivery thank you mandm”

Written on: 24/02/2014 by robert12378 (1 review written)

Fantastic company and fast delivery thank you mandm… Read Full Review

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“I ordered items for which the money was accepted but...”

Written on: 15/02/2014

I ordered items for which the money was accepted but despite an email and a text that delivery was scheduled for Weds 12th 2014 between 0910 and 1010 nothing occurred, Where is it… Read Full Review

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Brianduggs's Comment

Written on: 25/03/2014

Yes the same thing happened me. Payment was processed on the 18th march on the 25th March I got an email from papal to say they had reimbursed money back into my account. I contacted m&m and they told me they had problems processing the payments..... Not what my records told me... M&m direct what's up?

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“simply AWFUL - avoid!”

Written on: 13/01/2014 by dotcomjohn (4 reviews written)

I tried to return some items which were the wrong size, and they refused to exchange them, even though the items hadn't even been opened, let alone worn! Customer Support were unfriendly and unhelpful, bordering on downright rude. Needless to say I'll never be shopping with them again… Read Full Review

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“rubbish”

Written on: 11/01/2014

m and m you need to know about sizing send things back and they send you the same think back.m and m i give up not useing you again.RUBBISH… Read Full Review

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“Best site ever”

Written on: 01/01/2014

There the best site on line just wish they would have more stock in already I'm waiting for there new stock to come in I check the site nearly everyday so please let us know when it is… Read Full Review

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“Worst adverts ever”

Written on: 25/12/2013

Their adverts are so horribly, earth-shatteringly infuriating that the entire company deserves to be shut down just to make them stop… Read Full Review

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“Poor customer service”

Written on: 16/12/2013 by Sammykjones (1 review written)

Wrong item sent. Customer service staff were unapologetic. No response from my complaint email. Would never use again!!!… Read Full Review

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“Great quality and delivery”

Written on: 14/12/2013

Ordered five items from here for Xmas, came within two days, really good delivery and the quality and sizing seem appropriate for what I paid. Great way to stock up the wardrobe and buy good brands without having to pay extortionate high street prices!… Read Full Review

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“Yet another lost parcel”

Written on: 11/12/2013 by Trevorhill171 (1 review written)

Poor customer service, not helpful at all, pay a little extra and buy elsewhere… Read Full Review

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“perfect”

Written on: 06/12/2013

Ordered 3 pairs of 'LEE BROOKLYN' jeans on Monday at about 9pm. Free standard postage. They arrived today, Wednesday. Genuine articles, faultless service. Perfect. Will use M & M again… Read Full Review

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“Great Value Site”

Written on: 04/12/2013

I bought 13 items on saturday morning and they all arrived, correct sizes and colours on wednesday, exactly when the email updates regarding delivery tracking said they would. A new and very happy customer… Read Full Review

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“I'm pretty chuffed actually.”

Written on: 22/11/2013 by Shaz3094 (3 reviews written)

Admittedly, I was sceptical of ordering from them as I don't trust anything on-line really however, I bit the bullet and placed an order for my brothers Christmas Present. They kept contact via email throughout the whole precess and the garments arrived long before I expected them too. They were brilliant quality too. I was really really impressed. I would definitely order form them again and recommend them to all of my friends… Read Full Review

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“Just, wow.”

Written on: 19/11/2013 by Vetix (1 review written)

'M and m' more like terrible customer service, I called them to let them know that I payed for 'next day delivery' (turned up a week later) and the person I called was so rude and kept putting me on hold. Nothing got done, I just had to cancel my order. The exact same thing happened a second time, silly me for ordering off there again! I just want you guys to learn from my mistake. Also, their stupid adverts drive me up the wall! I mean, who wants to see and hear a screaming spoiled teenager… Read Full Review

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“cancelled order which cost the most but took my money!...”

Written on: 06/11/2013 by shanny87 (1 review written)

Absolutely terrible service i placed my 3rd order (all previous orders i have never had a problem with) paid extra for next day delivery but waited in all day and never turned up! so called them to see what was going on they said they would send it out to me the following day and refund me the extra i paid for postage! the following day (today) i was still waiting for the items to be dispatched so called to ask them what is going on and they tell me my order has been cancelled baring in mind i… Read Full Review

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“Great Customer Service & Quality Products at Great Prices”

Written on: 03/11/2013 by Meg555 (1 review written)

I have used M&M for a few years now and have never had a problem with the service. Items are quickly delivered and well packaged. The courier service M&M use is also great- if you aren't in they will leave in the shed or where you requested them to when you placed your order. For the first time an item was missing from my order. I emailed the customer service team on Saturday and received a reply 2 hours later apologizing for the inconvenience and saying that they have re sent the missing… Read Full Review

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“never a problem”

Written on: 24/10/2013

always quick delivery, always good price, never had a problem with them. maybe I am just lucky, but I can only recommend them as brilliant… Read Full Review

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“Really happy with quality and delivery!”

Written on: 19/09/2013

I have bought two pairs of ugg boots from them. First pair has arrived in 5 days, no problems and second pair in three days time. Boots are 100% genuine and true sizes. I sent an email to them about my tracking number and they had responded within couple of hours. Will definitely use their services again. Don't know why some people are so unhappy… Read Full Review

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