Mark Anthony Bikes Direct Reviews - www.activesport.co.uk

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★★★★☆
4.3 / 5
83% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

We at Review Centre have reasonable cause to believe that a free gift has been offered in exchange for positive reviews of Mark Anthony Cycles. As an independent and unbiased consumer review site soliciting positive reviews goes against everything we are striving for, and so we feel it only right to share this information.


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Mark Anthony Bikes Direct www.activesport.co.uk

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★★★★★

“SUPERB !”

Written on: 15/07/2011 by SNOGED (1 review written)

Yet again v.fast delivery & quality item ! many thanks !!!… Read Full Review

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★★★★★

“Topeak Redlite from activesport.co.uk”

Written on: 22/06/2011 by Comlob (1 review written)

I'd already got one of these lights its small, light, very portable, very robust and very powerful. It illuminates to the side as well as the rear for added visibility. I needed another one and I needed it quickly, so was really delighted with the price and the service from Mark Anthony Bikes Direct trading as… Read Full Review

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★★★★★

“Parma nitro scent”

Written on: 11/06/2011 by Theplumber (1 review written)

This was the only site in the uk where I could find this product. Really pleased with the transaction. Many thanks… Read Full Review

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★★★★★

“Great value and fast delivery”

Written on: 07/06/2011

Needed some rear shocker bushes and spacers for my latest bike project, got on the net and found Mark Anthony Cycle parts via ebay, ordered them Sunday evening a had confirmation email Monday they had been dispatched and they where on my doorstep midday Tuesday. Cant be any quicker than that and the price was good too, save me wasting hours of my time making them… Read Full Review

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★★★★★

“DMR V12 Bearings”

Written on: 03/06/2011 by e3jle (1 review written)

I like my DMR pedals and having had them for a few years have replaced the bearings 3 times. The best I have found have been from Activesport (Mark Anthony) as these seem to last well and repell the worst of the UK winter weather. If you are looking for good quality bearings with quick efficient service I would recommend buying from here… Read Full Review

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★☆☆☆☆

“Cheap purchase prices but you pay for poor service”

Written on: 02/06/2011 by cheburashka79 (3 reviews written)

There is a 'note to self' somewhere on my laptop from last year not to use this shop after past ridiculous service. Because of their low prices and good website, I took a chance and ignored this 'note to self' when looking for a set of Salsa wheel QRs and seat clamp for my new frame, an act I now regret. The seat clamp was out of stock, delivery was expected in two weeks. Now the whole order has so far taken four weeks (and waiting) with no updates from Activesport. Going back a few weeks… Read Full Review

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Cheburashka79's Response to cheburashka79's Review

Written on: 02/06/2011

Update.

Do NOT buy from these people. On pressing as to the whereabouts of orders, they hide behind 'our different warehouse' and alleged 'supplier delays' issues; there is no real order control system (they don't even recognise their own order numbers, have no real idea exactly what is due from suppliers or when), hide behind website small-print and when you mention cancelling your order they suddenly become adamant that "you can't cancel, it'll probably be on its way already from our other warehouse". The people on the phone are well-versed and careful in their choice of words. Trading standards would have a field day here.

I have my own thoughts as to the integrity of this company and for legal reasons had probably better not put them in writing. When/if my order arrives I'll be sending it right back for full refund - what hope have you got with this company if there are warranty issues etc?

Also, the number of positive reviews, mostly with similar wording/punctuation/content, is uncanny. Do yourself a favour and steer well clear.

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Cheburashka79's Response to cheburashka79's Review

Written on: 04/06/2011

Update 2.

Seat clamp and QRs arrived today loose in a jiffy bag. I contacted Activesport to advise that I would be returning them because I don't need them (I bought alternatives whilst waiting) and to advise that one skewer was also damaged (lever siezed solid!) and to ask for returns address. The person on the end of the phone told me to visit website T&Cs or call back Monday-Friday 9.30-5. When I checked web T&Cs there was no obvious info so I called back. The same person answered the phone, accused me of being rude (for calling him Sir! apparently that is offensive), told me I was being (quote) "a pain in the a**e" and when I asked if there would be a problem with a refund (I paid by Paypal) he actually said 'what's Paypal?'. When asked if there was a manager I could speak to I was told that 'this is the shop, the phones are transferred on a Saturday, I'm just one of the saturday lads here to fix bikes, I know nothing about mail order or Paypal, I've never worked in mail order', and was accused of being rude again. After being sworn at and the accusations he was making I mentioned Derbyshire trading standards, this was met with a pause and then more accusations of being rude and wasting his time.

I will be sending the unwanted (and defective) goods back on Monday for a refund as per the 'distance selling' regs. I will update on here as to the outcome.

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★★★★★

“Quick delivery, Awesome bike, Great price!!! 5*”

Written on: 01/06/2011

Ordered the bike one day and came really quickly (Can't remember the exact time but It was definitely quicker than most bike products that I have purchased from other sites)! The bike came in perfect condition, easy to put together and I was out using it in no time. Couldn't ask for a more simple, fast and easy transaction! Thanks!… Read Full Review

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★★★★★

“Very fast service, excepcional product.”

Written on: 28/05/2011 by Litri350 (1 review written)

Highly advisable seller, really fast, in only two days i receive my item in Spain. Excellent relation quality I boast… Read Full Review

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★★★★★

“Quick delivery, no problems.”

Written on: 27/05/2011 by tomashford (1 review written)

Ordered some chainring bolts from their eBay shop, price was good with free postage. Had an e-mail informing me that they were dispatched and received them the next day. No problems at all. Would recommend them to other buyers… Read Full Review

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★☆☆☆☆

“Might think you're saving a fiver but don't expect the...”

Written on: 26/05/2011 by MarkYule (1 review written)

Ordered items 2 weeks ago, was told one item not in stock 'til June so removed that item. Other items "in stock". Still waiting, and of course I didn't do a thorough search online to check the reliability of the shop :( Absolute joke! Ordered 2 other items from other online retailers and had one next day and the other the day after that. My advise, stick to reputable big name retailers. … Read Full Review

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★☆☆☆☆

“The rudest and most obnoxious man I have ever spoken...”

Written on: 26/05/2011

I came accross the company using search engines online whilst looking for a birthday present for my other half, I frequently shop online and had never heard of these guys, but seemed very reasonable, so I took a punt. I would appreciate that they are a small company, and to be honest I tend to try and use small companies as usually the customer service is way better. But when I received the delivery email stating 48 hours to dispatch and a further 3-5 days to arrive I wrang the warehouse line… Read Full Review

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★★★★★

“Ordered a Topeak All Weather Tribag. Not the most...”

Written on: 22/05/2011

Ordered a Topeak All Weather Tribag. Not the most expensive of items but, the order was ackowledged prompty and despatched very quickly. Activesport were by far the cheapest around and I wouldn't hesitate to recommend them… Read Full Review

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★☆☆☆☆

“Ordered the crank and received an email saying the...”

Written on: 21/05/2011

Ordered the crank and received an email saying the order would be processed in 48 hours. I rung up a week later after not hearing any more to find that they had cancelled my order with out informing me because the part was not in stock. Furthermore, the chap I spoke to on the phone was probably the most obnoxious and rude person I have had to deal with for a very long time. Whilst their prices are low, I would rather put my head in a toaster than order form activesport gain… Read Full Review

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★☆☆☆☆

“stay well clear ! ordered a sks puro black mini pump...”

Written on: 19/05/2011

stay well clear ! ordered a sks puro black mini pump on 27th april and not recieved it! contacted them by e-mail asking where my order was !
they contacted me saying due to bank holiday weekend parcel would be posted middle of week commencing 2nd may and that my parcel should be with me middle of week commencing 9th may,
phoned them on 16th may asking where my parcel was! they told me they would track and trace parcel but would have to wait 12 hours for information, they then offered me… Read Full Review

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★★★★★

“Great value for money and loads of good products to...”

Written on: 12/05/2011

Great value for money and loads of good products to choose from. Received a personal shopping experience, even though ordered online. Delivery was not just on time, my item arrived early! All in all, an excellent company. Will recommend… Read Full Review

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★★★★★

“Scarce item supplied promptly at a great price. Highly...”

Written on: 08/05/2011 by Joycey51 (1 review written)

Scarce item supplied promptly at a great price. Highly recommended… Read Full Review

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★★★★★

“Efficient, helpful, fasst delivery and best price on...”

Written on: 08/05/2011 by madcyclist (1 review written)

Efficient, helpful, fasst delivery and best price on the web. Very pleased, would use again. Happy to recommend… Read Full Review

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★☆☆☆☆

“The worst service that I've possibly ever encountered...”

Written on: 06/05/2011

The worst service that I've possibly ever encountered anywhere, in terms of customer interaction as well as otherwise. The bike I ordered was quoted to arrive within 5-7 days, and it's now been one day short of three weeks. They refused to track the bike until it was almost a week late, and take on average two days to reply to emails. At the moment they seem to have no idea when I can expect the bike to arrive, and after promising a 48 hour delivery (after the bike being returned to them… Read Full Review

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★★★★★

“Great product, prompt service and a good price 3-5...”

Written on: 06/05/2011

Great product, prompt service and a good price 3-5 pounds cheaper than my local bike shop. I pity bike shops when online shops like Mark Anthony Bikes Direct offer such a good deal. I will check these out next time I want some cycling gear… Read Full Review

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★★★★★

“This company has a fast service and shipping. Their...”

Written on: 06/05/2011

This company has a fast service and shipping. Their prices are lower than the competition. Will buy from them again!… Read Full Review

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