Mark Anthony Bikes Direct Reviews - www.activesport.co.uk

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★★★★☆
4.3 / 5
83% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

We at Review Centre have reasonable cause to believe that a free gift has been offered in exchange for positive reviews of Mark Anthony Cycles. As an independent and unbiased consumer review site soliciting positive reviews goes against everything we are striving for, and so we feel it only right to share this information.


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★★★★★

“I ordered a new derailleur hanger late on a friday...”

Written on: 31/01/2009 by spoinged (1 review written)

I ordered a new derailleur hanger late on a friday afternoon and was woken by the postman next morning at about 9:30 to deliver it recorded delivery. Even including recorded delivery they were by far the cheapest I could find the part in the UK. I probably wouldn't have ordered if I'd found this review site first but having received the part so quickly and little fuss I can't think of anything.. Easy to find the part on the site. payed with paypal so felt my order was safe. None to report in… Read Full Review

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☆☆☆☆☆

“Extremely impolite and patronising over the phone....”

Written on: 09/12/2008 by Nickstav (1 review written)

Extremely impolite and patronising over the phone. Refuse to pay for return P & P costs when item is faulty. Totally useless!… Read Full Review

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★☆☆☆☆

“They sent me the wrong size shock to start with and...”

Written on: 15/11/2008 by mme4tpc4 (1 review written)

They sent me the wrong size shock to start with and didn't seem to believe me when I said it had been sent incorrectly. 'They're all hand assembled so how could they have got it wrong?' they asked me. Well I don't know the answer but my vernier calipers tend to be able to tell the difference between something that should be 165mm long and something supplied which is 190mm long. I returned the incorrectly supplied shock at my cost and asked for the correct shock to be sent along with a refund of… Read Full Review

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★☆☆☆☆

“After buying a Xtc 3.5 bike 2 weeks ago from this...”

Written on: 16/10/2008 by davidhomer (1 review written)

After buying a Xtc 3.5 bike 2 weeks ago from this company it was the cheapest on the net, and arrived in the time they said it would however after riding it twice on road the chain snapped leaving me walking 6 miles home in the rain in the middle of the night. Thinking I was going to get sympathy I instead got seemingly patronised. I had to take it to another dealer who billed me even though it was under warranty… Read Full Review

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★☆☆☆☆

“Mark Anthony Bikes Direct - ”

Written on: 06/10/2008

Mark Anthony Bikes Direct -
.no instructions received
.pegs scraped
.discovered miner buckle in front wheel
.no idea how to put pegs on
.sent 3 emails asking for help since wednesday 1st october received no reply yet..
.plastic brake blocks on £240 bike....doesn't seem to stop the wheels from spinning.
.not happy.....
would never use this site again… Read Full Review

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☆☆☆☆☆

“My bike arrived unassembled, something about which I...”

Written on: 27/09/2008 by bras2334 (1 review written)

My bike arrived unassembled, something about which I was not warned. Once I had paid a shop to assemble it, they discovered that the frame was bent. I informed Mark Anthony of this and asked them to arrange for the broken bike to be picked up and a new bike to be returned, this has not been done so far. I requested a refund, which they refused to give me, so I am still waiting for my new bike!

Even the broken bike arrived with pieces missing!… Read Full Review

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☆☆☆☆☆

“Bought a bike from Mark Anthony Bikes Direct and...”

Written on: 15/07/2008 by theunamed (1 review written)

Bought a bike from Mark Anthony Bikes Direct and hadn't received it after 16 working days despite being told it would only take 7-10. I found them to be very slow at responding to emails. Because I bought the bike online the only way to contact the company about my order is by email!

I've now asked for a refund. I would not recommend this company… Read Full Review

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★☆☆☆☆

“delivery took 9 days and the company seemed unhelpful...”

Written on: 15/07/2008

delivery took 9 days and the company seemed unhelpful when chasing up… Read Full Review

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☆☆☆☆☆

“They don't appear to have a returns policy even though...”

Written on: 16/04/2008 by colintucker (1 review written)

They don't appear to have a returns policy even though when you call they they say its highlighted on the website. Be very careful you can track your return order or it will "get lost" Their customer service skills are completely non existent they make you battle for your money back. You have been warned. I would not recommend this company… Read Full Review

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★★★★☆

“Bought the bike on Easter Monday and received it the...”

Written on: 01/04/2008 by xLilly (1 review written)

Bought the bike on Easter Monday and received it the following Tuesday, which I thought to be a reasonable delivery time. They also gave me the 2008 model despite the fact that I ordered and paid for the 2007 model so I suppose I can't complain at that, as the bike has a slightly higher list price and the parts are more modern although I suspect it is due to a mishap with stock listing. Generally a smooth transaction and no complaints… Read Full Review

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☆☆☆☆☆

“Had to chase up card refund several times. Delivery...”

Written on: 06/03/2008 by snoopy212 (1 review written)

Had to chase up card refund several times. Delivery not quick, poor response to emails… Read Full Review

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Colintucker's Response to snoopy212's Review

Written on: 16/04/2008

I have telephoned this company countless times chasing my refund but they keep saying I have not returned the bike, when they received it within two days. My recommendation is not to send something back to this company unless you want a big fight for your money.

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Colintucker's Response to snoopy212's Review

Written on: 25/04/2008

Yes I was charged £10 for postage out to me which I thought was only fair as that is a cost they had incurred but in order to get my refund they made me pay an additonal £20 in a seperate transaction as they gave some story about having courier the goods from another depot. I wasn't happy about it but just wanted my cash back at this stage so paid up.

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Snoopy212's Response to snoopy212's Review

Written on: 16/04/2008

Finally got my refund after 5 weeks of chasing it. Took 7 phone calls and 1 letter threatening trading standards / legal action before i was given any refund.
<br/>At the final agreement to authorise a refund they then decided to check if i had returned the item within 7 days, even though they had had it for 5 weeks. Luckily i had proof of delivery.
<br/>Beware they will also try charge you a 10% restocking fee (wasn't mentioned on website anywhere when i ordered). The restocking fee is in breach of distance selling regulations so you shouldn't be charged this. If you order anything i would pay on credit card and send any return recorded / special delivery

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☆☆☆☆☆

“I ordered a bike two weeks before Christmas which...”

Written on: 22/01/2008 by PRM (1 review written)

I ordered a bike two weeks before Christmas which appeared to in stock and was reported to be despatched within 48 hours. It is now 22 Jan. Still no bike or refund which I asked for two week ago. Lucky if you get a reply to an email. Not sure what to do next!… Read Full Review

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Scocked's Response to PRM's Review

Written on: 01/03/2008

I agree with this review because... In my opinion, Mark Anthony Bikes Direct do not provide customer service.

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☆☆☆☆☆

“Bike arrived with a major and very obvious defect....”

Written on: 17/01/2008

Bike arrived with a major and very obvious defect. When I finally got through to a person who could "help" me, I had to arrange for transport back to them myself.

After many follow up calls, when the "repaired" bicycle finally arrived they had fitted it with a part from a different type (even a completely different colour!) because apparently the type I bought had been taken out of production. The part did not fit AT ALL! One could not ride the bicycle!

After sending it back to them again… Read Full Review

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★☆☆☆☆

“Once I paid the £15 that wasn't made clear to me in...”

Written on: 28/11/2007 by rkive (1 review written)

Once I paid the £15 that wasn't made clear to me in the terms of Mark Anthony Bikes Direct's website, I asked for the tracking number and when the item was posted.

They kept replying with automatic response telling me that the items are shipped 48 hours since payment.

I still haven't received the item and would expect to have the item tracked as I paid £15 to ship it.

In my opinion - appalling service and was sent emails such as "what is your problem" etc… Read Full Review

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☆☆☆☆☆

“I am still waiting for the product I ordered from Mark...”

Written on: 17/08/2007 by amethystcrystal (1 review written)

I am still waiting for the product I ordered from Mark Anthony Bikes, and I am sick of phoning and emailing them. I have been doing so for almost three weeks, and still there is no sign of my bike. If it does not arrive next Monday as promised (although I was promised it would arrive last Friday, earlier this week and this Friday), I will be requesting a refund. If that doesn't work, I will take it up with my credit card company… Read Full Review

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Rkive's Response to amethystcrystal's Review

Written on: 28/11/2007

I found this review helpful because I have had similar problems and it confirms that this store is useless.

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336424_Tmada's Response to amethystcrystal's Review

Written on: 08/01/2008

Has anyone actually ever recieved their products from Mark Anthony Bikes? If only i'd read this review before i purchased!

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