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Written on: 02/09/2009
I can only confirm the reviews below. Ordered a bike for son birthday from Mark Anthony Bikes Direct and promised delivery within 3 days. Three weeks later no bike and no money back offer. Took along time and a lot of phone calls talking to sales team who one person in particular was very rude. My only regret is that I did not read the reviews prior to purchasing, this is a mistake I will not make again… Read Full Review
Written on: 17/08/2009
ordered bike through Mark Anthony Bikes Direct ,i received an email to say not available at present but offered next model up at a discounted price,the bike came on time and without any problems also communication via email was prompt and polite would use again and recommend to others great service… Read Full Review
Written on: 10/08/2009
I'm still waiting for my bike from Mark Anthony Bikes Direct, delivery 3 to 5 days I was told, its now been 10 days and still no bike. They are rude, they lie and they have my money and there's nothing I can do about it. I've been shopping online for 4 years and this is the worst experience I have ever had. … Read Full Review
Written on: 02/08/2009
I was about to buy a set of pretty expensive wheels from Mark Anthony Bikes Direct but luckily found these reviews. With such obvious appauling service I'm really gratefull… Read Full Review
Written on: 22/07/2009
Mark Anthony Bikes Direct are unbelievable! After three emails to ask where my stuff was, in which they said it had been sent, but didn't confirm any details of when and how, and a phone call where he told me rudely to send an email instead, still nothing had arrived a month later. Emails to cancel the transaction and ask for a refund were ignored. When I phoned, the guy was UNBELIEVABLY RUDE and I mean RUDE. He started an argument with me and threatened to put the phone down. Eventually he… Read Full Review
Written on: 13/07/2009 by IRGREEN (1 review written)
Maybe it is usually only people with a complaint who leave a review. But it all went well for me with mark anthony bikes direct. Very easy website and good prices for the items I ordered (I was not interested in anything else so can not comment on other prices)… Read Full Review
Written on: 23/06/2009
I also ordered last years model from Mark Anthony Bikes Direct (Giant CRS2.5) that was on their website, yet they did not have it, so was offered this year's bike. This I decided to purchase. The delivery was late by one day - arrived after 11 days. Had phoned them before this and would agree that their telephone manner was poor.
If buying from them I would recommend you use a credit card… Read Full Review
Written on: 09/06/2009 by mrgrahamsmith (1 review written)
Mark Anthony Bikes Direct are unbelievably bad. I wish I had seen these reviews before I had placed my order. I ordered an Dew Deluxe 2008 online and had the order confirmed. They then emailed to say they couldn't honour the order and offered me a more expensive Deluxe 2009. I agreed to this. They then told me that they couldn't be any more specific about delivery other than it might be in the next 4 days. When I rang I spoke to the rudest 'salesperson' ever who told me that any customers… Read Full Review
Written on: 29/05/2009 by geoffross (2 reviews written)
I have ordered two products in the past from Mark Anthony Bikes Direct. The first was a giant glory dh frame the day later i had an email saying it was out of stock. This frame was an 08 so is no longer made yet the listing for the glory still remains. Today i ordered some rockshox totem solo airs again they said they can no longer get these forks in a long and unconvincing mannar… Read Full Review
Written on: 23/05/2009
Really glad i found this website, i called 'Mark Anthony Bikes Direct' to ask a question and i seemed like and irritation to them, extremely unhelpful bordering on rude, would not order from them if they paid me… Read Full Review
Written on: 15/05/2009
Ordered a pair of Identiti 'Tuning' Forks from Mark Anthony Bikes Direct e-bay site and they arrived today - 3 weeks late!!!, even though they where listed as being in stock with a 3-5 day delivery. After several e-mails and two phone calls, one of the staff finally informed me that 'the delivery address label had come off and DHL did not know where to deliver it so it was being returned to them.
It did turn up though 3 days after that??
I am unimpressed with their service and would not… Read Full Review
Written on: 12/05/2009 by axf (1 review written)
Bike arrived with a damaged brake. On phoning activesports I was told there was no problem with the brake, I was not setting it up properly. When I persuaded them that the brake really was broken, I was advised that they would pay for a repair up to £10 otherwise I would have to sent the bike back to them for repair. The attitude of the staff member I spoke to was patronising bordering on hostile. No apology obviously.
I was also told that I shouldn't have bought the bike if I had no mechanical… Read Full Review
Written on: 11/05/2009 by bcr (1 review written)
Mark Anthony Bikes Direct is one of the worst online shops i have ever dealt with. The website doesn't show stock levels, so i called them up. They Lied and said the product i wanted was in stock, so i placed my order.
3 weeks later still nothing so i have just cancelled.
don't bother dealing with them, because you will grow old waiting for any form of correspondence, nevermind the product....
… Read Full Review
Written on: 02/05/2009
Very similar problems to everyone else.....except I was on to it. Felt I wasn't being told the truth about bike delivery. I was told it was out when it wasn't and then eventually given a tracking number for DHL, which didn't exist on their site. So I phoned DHL and they said they hadn't even picked the order up yet.......Mark Anthony Cycles, said that it was delivered, but I wasn't in, totally untrue as I had been in waiting for nearly two weeks. I have had a refund now, because I went to my… Read Full Review
Written on: 15/04/2009
These guys are the absolute worst! do not use at all!
I only ordered a small tool which i needed urgently, after 2 weeks I ended up having to go elsewhere to get one.
Mark Anthony Bikes Direct were ompletely unhelpful when contacted, just avoid like the plague… Read Full Review
Written on: 13/04/2009
Ordered a few items from Mark Anthony Bikes Direct and nothing arrived after a week so asked for a refund. Twice said he'd despatched again (despite my request for a refund) but I never received anything anyway. The third time I did receive the items (a month after I'd ordered them and by which time I'd got them elsewhere ) and sent them straight back to him as per his instructions, for a refund.
Never got a refund, had to raise a dispute via paypal and am still awaiting the outcome.
Absolutely… Read Full Review
Written on: 07/04/2009 by losirc (1 review written)
Ordered a pair of fox 40 on Monday from Mark Anthony Bikes Direct & they were delivered 8.30 on Tuesday morning great. Easy site, good price… Read Full Review
Written on: 13/03/2009 by DaveDM34 (1 review written)
I ordered a Shock Pump worth £40 through Mark Anthony Bikes Direct, it's still not been delievered even after two weeks after it was initially dispatched. The customer service here is non-existant and they don't seem to want to help you. Avoid using the company as they have very poor customer services. If it doesn't arrive after 30 days citizens advice have told me I have the right to cancel the order, I which I'll defninitely do. I'll then have to try and get a refund out of them or my… Read Full Review
Written on: 13/03/2009
Have waited nearly a MONTH for delivery from Mark Anthony Bikes Direct, so far NOTHING. After initially being told to wait 3-5 days for delivery, made several calls. After 10 days was told the item was put out for delivery but was damaged and had to be returned to the supplier, was asked to wait for 3-5 days more. Again chased non-delivery, was asked to wait 7 days delivery would be affected at the end of the period. Now called again as delivery promised today / tomorrow. They would NOT… Read Full Review
Written on: 31/01/2009 by spoinged (1 review written)
I ordered a new derailleur hanger late on a friday afternoon and was woken by the postman next morning at about 9:30 to deliver it recorded delivery. Even including recorded delivery they were by far the cheapest I could find the part in the UK. I probably wouldn't have ordered if I'd found this review site first but having received the part so quickly and little fuss I can't think of anything.. Easy to find the part on the site. payed with paypal so felt my order was safe. None to report in… Read Full Review
As rated by real users
" Good service and delivery, trousers purchased were a gift and the r... " Read More
" Speed of delivery was excellent " Read More
" Non-existant service " Read More
" Terrible terrible company " Read More
" Excellent service and great products " Read More