Fleetway Travel Reviews - www.fleetwaytravel.com

1 Connaught Place, London, W2 2ET
★★★★★
4.6 / 5
13697
98% of users recommend this

Description (provided by business)

We’ve been in the travel industry for over 40 years, and with experience comes insight. We've been tailoring holidays to inspire and delight you, based upon what we know you are looking for and what's important when you travel, whether short or long haul, weekend breaks or for your main summer holiday, We’ve learned about the things that make you smile and the things that make you cry, so we can get every last detail right when helping you decide on your next holiday. We know that holidays can sometimes be a hassle to plan. We’re here to take that hassle away, so it's easier for you to make up your mind. We’ll do the hard work for you, leaving you to get excited about all those things you want to do when you’re away.
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★★★☆☆

“Time and money well spent”

Written on: 24/08/2017 by BrooklynnCostello (1 review written)

Our arrival at Perugia Airport was chaotic. Our paperwork for car hire failed to nominate the car hire company resulting in scurrying around five possibilities. Once found, inevitably the fifth option, the service was good. The hotel was great, provided you had a sense of humour! It is fairly anonymous within a village of stone houses and businesses, so anonymous in fact that we found that we had parked directly outside without realising; although there is a neon sign it was not immediately… Read Full Review

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By Fleetwaytravel1973

Written on: 24/08/2017

Good Morning
Thank you for your comments regarding your recent holiday to Italy, which are always welcome to help assist us improve the products and services that we offer.

We are happy to hear that you had an enjoyable experience, but appreciate that all did not go to plan in relation to the car hire. We understand that this was eventually resolved to your satisfaction and we apologise for any inconvenience caused at the time.

Your comments in particular for the selection of wines have been relayed onto the hotel as they strive for the highest satisfaction for all guests during their stay.

In closing we are happy that you enjoyed your holiday and hope that you would consider using our company again in the future!

Best Regards,
George Christou
Customer Services Executive

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★★★★★

“Fantastic weekend on a Super Yacht!”

Written on: 23/08/2017 by Davin224 (1 review written)

My Partner and I stayed on the Sunborn Yacht in Gibralter for 2 nights - We walked across from the Airport - 10 mins and although we arrived early the Cabin was already available - We had paid for an upgrade to one with Sea View and Balcony which was well worth it - The Cabin was fab with a good view of the Marina and Sea and Border crossing over to Spain and also the Airport runway! - Not for everyone but for us a definite bonus! - There were no night flights and about 7 or 8 aircraft in and… Read Full Review

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★★★★★

“Great Deal”

Written on: 22/08/2017 by Lydiae224 (1 review written)

Great deal, great service, just wish we didn't have to fly Ryan Air! Everything from Fleetway was really goos… Read Full Review

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★★★★★

“Great ”

Written on: 22/08/2017 by FaithWaddell90 (1 review written)

Booking was easy fleetway staff were very helpful made sure all details were understood, what we found useful was the email regarding M25 roadworks which prompted us to book into a well known hotel at the airport… Read Full Review

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★★★★★

“P&O Adonia to Lisbon, Seville and Bordeaux”

Written on: 22/08/2017 by DillanDevine1958 (1 review written)

Just back from two lovely weeks on this old favourite, formerly Swan Hellenic Minerva. Ship full but always seemed uncrowded and loungers and seating comfortable. Crew always helpful and smiling. Mostly retired Passengers English, Welsh and Scottish many of whom regularly cruise with P&O. Food perfectly adequate, and appreciated in charming dining room with soft furnishings which keeps noise down, and windows which make it a very pleasant place. Two specialty venues to eat at modest… Read Full Review

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★★★★★

“Excellent Hassle Free Holiday Company”

Written on: 22/08/2017 by Fournieryo139 (1 review written)

Have used Fleetway a couple of times. Have never had any problems. You can book online but we always book over the phone. Excellent booking over the phone staff always very helpful and reassuring. Highly recommended company and will definately use again Sometimes find the website a little bit unresponsive but very occasional. Already looking for a holiday for next year on their website … Read Full Review

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★★★★★

“Excellent holiday”

Written on: 21/08/2017 by SamanthaRoss (1 review written)

Booking our 3 nights in Madrid was very easy and the operator was very helpful. Good flights and super hotel with infinity pool and roof top bar. Excellent trip… Read Full Review

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★★★☆☆

“Park hotel Bijela Montenegro ”

Written on: 21/08/2017 by Abby116 (1 review written)

I had a lovely holiday however there was three things which I thought were poor. Firstly the boarder crossing from Dubrovnik to our hotel was a distance of 24 miles and took us 5 hours to cross! Which actually took us longer than the flight- I appreciate that this is not in your control but warning about this long delay expectation would of been valuable- for me to take water on the transfer. The hotel told me this was a common thing in August especially. Secondly - due to arriving late on the… Read Full Review

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By Fleetwaytravel1973

Written on: 21/08/2017

Thank you for taking the time to offer such constructive feedback which is always welcome.
I can certainly appreciate the frustration with the border crossing from Dubrovnik to the hotel and the lengthy time that it took due to being the height of the Summer season - however it certainly must have been unwelcome after the flight from the UK.
I further note that the catering aspect of the hotel was somewhat limited and this caused you disappointment and this is not what you should expect or deserve and certainly not to find it necessary to eat out instead of taking the meals in the hotel.
I will offer this feedback to the hotel to ensure that other guests are not as disappointed with the all inclusive as you have been.
I am pleased however to note that the hotel itself was beautiful and I do hope that you did come home with happy memories.
Thank you again for the feedback.
Warm Regards
Lynn White
Customer Services Manager

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★★★★☆

“Really good all round holiday”

Written on: 21/08/2017 by 1981Wilkinson (1 review written)

Really good all round holiday… Read Full Review

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★★★★★

“Beautiful Budapest ”

Written on: 20/08/2017 by DemetriusBreen442 (1 review written)

Fantastic break. Hotel was great and lived up to its Luxury 5* title. A must is the hop on hop off bus tour where you get to see the best of the city. The food was not great so choose wisely when picking your restaurant… Read Full Review

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★★★★★

“Excellent Travel Company - You won't be disappointed”

Written on: 20/08/2017 by Dudleynl459 (1 review written)

Booked with Fleetway Travel for the first time recently for a short city break to Berlin staying at the Grand Hyatt Berlin. Excellent travel company as all arrangements including private transfers worked flawlessly. The email reminders prompting the printing of boarding passes and holiday details were particularly appreciated. I would definitely recommend and am looking forward to booking my next trip with Fleetway… Read Full Review

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★★★★★

“Excellant personal service”

Written on: 19/08/2017 by Houstonsp163 (1 review written)

I have been using Fleetway now for about 4 years and have booked our family holidays plus my mother-in-laws holiday and every time we have been served excellently. We have received the holiday information well in advance which takes the worry out your holiday. The transfers have been well organised as this is always a concern. Our Fleetway contact has been the same now and I feel we get a very personal service from them. Information on the destination has been forthcoming and useful… Read Full Review

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★★★★☆

“Nice Hotel”

Written on: 18/08/2017 by Cristalf1991 (1 review written)

Nice hotel good food, swimming pool a bit small, the cleaner didn't clean the room on a Friday her day off that seemed strange. Staff were very good and pleasant. We were expecting transfers at the airport it was in the middle of the night so we had to hire a car. Secret escapes had told us we would have shared transfers… Read Full Review

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★★★★★

“Really Fabulous! ”

Written on: 17/08/2017 by vas007 (1 review written)

Got back from an amazing holiday in Venice & Rome this week. Thank you Fleetway for giving us a great holiday. Firstly we had to change a name after booking, Fleetway customer service was great, they did it no problem & we wasn't charged. We had a two centre holiday, both hotels were amazing! The service from Fleetway was excellent, would definitely recommend them, I would use them again. Thank you again Fleetway x… Read Full Review

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★★★★☆

“Umbria holiday”

Written on: 16/08/2017 by Melsport (1 review written)

Initial contact with Fleetway travel was good and the person I spoke to was knowledgeable about the holiday. Having been on this holiday before we knew what to expect as regards the region and the hotel and were looking forward to returning. However the only flight to Perugia left from Stansted and this would have entailed a long drive and an overnight stay. On the advice of the Fleetway staff we opted to fly to Rome and book transport to the hotel, a two hour drive. We were also told that we… Read Full Review

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★★★☆☆

“What a shame!”

Written on: 16/08/2017 by 107Cahill (1 review written)

What a beautiful setting - sitting on the edge of the Lake and although a little walk to other restaurants and bars and a bus into Stresa, still very nice location. The downside of the whole trip was fact that Villa Carlotta could be so wonderful if it was refurbished and its facilities made use of. 1. The bathrooms are in very poor condition but clean. 2. The evening dining room has cheap plastic chairs - if you have to sit inside 3. The walk to the swimming pool at the back of the hotel is… Read Full Review

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By Fleetwaytravel1973

Written on: 16/08/2017

Good Afternoon
Thank you for submitting the below review and whilst note that you did have a wonderful time, I can see that there are aspects of the hotel that can be improved upon and as you say, it is such a shame that some parts of the Villa Carlotta required refurbishment.
I have passed on the valuable feedback to both our Product Department and to the hotel itself as it is only upon such feedback that we are able to improve upon the service offered.

Thank you for offering very constructive feedback it is most welcome and I am delighted that this will not deter you from booking with us again.

Kind Regards

Lynn White
Customer Services Manager

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★★★★★

“A really good trip”

Written on: 16/08/2017 by dieter_sepp (1 review written)

Fleetway were excellent in ensuring our short break was so enjoyable! Everything that we booked through them worked like clockwork, making the trip so good!… Read Full Review

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★★★★★

“Excellent...good value for money. the hotel was one of...”

Written on: 16/08/2017 by Quinni334 (1 review written)

Excellent...good value for money. the hotel was one of the best… Read Full Review

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★★★★★

“Great experience, customer centred”

Written on: 15/08/2017 by DeannaDiaz (1 review written)

Very easy process to book holiday. Quickly followed up with a phone call to check our requirements. Any follow-up action was easy to complete. Would definitely book with company again… Read Full Review

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★★★★★

“Fantastic Service and Attention to detail”

Written on: 15/08/2017 by Garyalan (1 review written)

We were first intrigued by a package from Fleetway that we saw online. I called them up because we wanted to add another city to the package. The agent that helped me went over and above to help find us great hotels at a great price. We checked reviews of the hotels to make sure other people liked them and were very satisified with the choices. A few days later, before we left for our trip, one of the hotels started renovations and we saw in the newest reviews that it was going to be quite… Read Full Review

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