Fleetway Travel Reviews - www.fleetwaytravel.com

1 Connaught Place, London, W2 2ET
★★★★★
4.6 / 5
13517
98.2% of users recommend this

Description (provided by business)

We’ve been in the travel industry for over 40 years, and with experience comes insight. We've been tailoring holidays to inspire and delight you, based upon what we know you are looking for and what's important when you travel, whether short or long haul, weekend breaks or for your main summer holiday, We’ve learned about the things that make you smile and the things that make you cry, so we can get every last detail right when helping you decide on your next holiday. We know that holidays can sometimes be a hassle to plan. We’re here to take that hassle away, so it's easier for you to make up your mind. We’ll do the hard work for you, leaving you to get excited about all those things you want to do when you’re away.
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★★★★☆

“Korcula”

Written on: 10/07/2017 by Lee415 (1 review written)

Hotel only opened on 8 june so a few teething probs. We were there from 28 june to 5 july and saw improvements every day. Had meeting with Meeting Croatia rep who was excellent at listening to feedback and passing on to management. All in all, loved our holiday, fabulous place for bargain price x… Read Full Review

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★★★★★

“First class customer service”

Written on: 10/07/2017 by Marcus336 (1 review written)

Customer service from Fleetway Travel was excellent from the initial booking over the phone to the confirmation emails, advice re obtaining boarding passes and even an email to advise on traffic disruption on route to the airport. The driver was there in Berlin waiting to take us to the hotel and similarly on our return journey. The holiday did not disappoint as we got everything we were promised without any hassle or stress. Would definately recommend this company and would certainly use… Read Full Review

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★★☆☆☆

“'Couldn't care less about Customer' Services ”

Written on: 09/07/2017 by yy55 (1 review written)

Everything is ok if nothing goes wrong but, as soon as it does, Fleetway do not want to know. Customer Services is non existent as they say, via e-mail only, that they will get back within 28 days - it is more likely 35 days, if you're lucky. Their 'investigations' are not worth the paper they're written on. We feel really let down with Fleetway and they need to improve greatly on their so-called Customer Services Department… Read Full Review

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By Fleetwaytravel1973

Written on: 10/07/2017

Good afternoon
I'm concerned to see that you remain unhappy, please let us know if there is anything further we can do to try and assist. Customer satisfaction is very important to us and we would be more than happy to revisit any matters you have previously raised with us.

Kind regards
Jane Milligan
Customer Services

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★★★★☆

“Paestum Holiday”

Written on: 09/07/2017 by MarcusAurelius12345 (1 review written)

Overall the holiday was great. Excellent hotel, great food and fantastic staff. The only thing that let the experience down was the car hire process (the worst I've ever experienced!). We had wait the best part of 2 hours to get our car, the staff were pretty rude and unhelpful.Fleetway really should review recommending Firefly out of Naples to anyone except perhaps students who are prepared to put up with anything for a low price… Read Full Review

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★★★★★

“Well organised, excellent accommodation and first...”

Written on: 09/07/2017 by sheena-e (1 review written)

Well organised, excellent accommodation and first class service, brilliant location… Read Full Review

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★★★★★

“Helpful!”

Written on: 09/07/2017 by Rileyn347 (1 review written)

At the time of booking, he was extremely helpful regarding extras we would not have thought of, like priority boarding and extra luggage allowance for the return Ryannair flight. When I had trouble with online check-in, another young lady patiently took me through the process on the phone - again, very charming and helpful. We'll certainly use Fleetway again. Heard other guests at the hotel saying they also always use Fleetway. Thank you… Read Full Review

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★★★★☆

“Relaxing break”

Written on: 09/07/2017 by Pollypig (1 review written)

Arrived lunchtime to be met by chauffeur from hotel., Hotel (palace) lived up to its name,, lots of staff to take care of your every need, nothing was too much trouble. We didn't go for golf although people said it was very good, there were plenty of walks to go on, and take the natural spring waters. Would have liked tea making facility in room, also if they had English breakfast tea instead of only earl grey would have been nice, but that is the only complaint, so over all excellent value… Read Full Review

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★★★★★

“Excellent would definitely recommend”

Written on: 09/07/2017 by Dillydrops (1 review written)

Fleetway travel is great. Everything with our holiday went smoothly from booking to returning from holiday. All transfers were done with efficiency. Fleetway kept us informed with everything. Lovely friendly hotel staff who couldn't do enough for you. Food was excellent with plenty of choice. Very clean resort. Loved the yoga class the instructor was very good. Very relaxing holiday. We will be booking to return next year… Read Full Review

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★★★★★

“Absolutely fantastic holiday!”

Written on: 09/07/2017

We had a brilliant time in Treviso, Italy. The holiday experience was fantastic, we felt that everything had been organised brilliantly and were reassured that all the necessary arrangements had been made. We will be recommending Fleetway to our family and friends… Read Full Review

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★★★★★

“Cooking in Crete!”

Written on: 09/07/2017 by 316Scott (1 review written)

The booking was made very easy by very efficient staff and the journey to Cavo Spada Hotel at Kolymbari only had a slight hiccup in that the taxi had to carry four us 'biggies' and 8+ bags - a bit of a tight squeeze. However, on our arrival at the hotel we were immediately impressed with its style, comfort and most friendly staff. We could not have had a better room if we'd chosen it ourselves; it was spacious and comfortable with great views across the sea shore. Our whole fortnight was… Read Full Review

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★★★★☆

“Great relaxing holiday”

Written on: 09/07/2017 by Cordelle232 (1 review written)

The hotel was a good choice! Overall well organised holiday from booking to returning home! Well done fleetway look forward to booking with you again!!… Read Full Review

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★★★★★

“Fleetway booking”

Written on: 08/07/2017 by pbSmith457 (1 review written)

Would definitely recommend booking with Fleetway and will use again. Good and easy booking process and very good communication all along with no problems. … Read Full Review

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★★★★★

“Professional informative efficient”

Written on: 08/07/2017 by Anikae186 (1 review written)

Overall an excellent experience with this travel agent. They provide timely information and not constantly trying to sell other travel related products. E-mails and reminders were well presented and to the point. The agent I originally spoke with made many aspects clear to me re: flights and in flight options, transfers and hotel location. The subsequent e-mails gave clear information and instructions. I would happily use and recommend this agent again, as it made the holiday booking and pre… Read Full Review

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★★★★★

“Excellent customer service, fantastic hotel and great...”

Written on: 08/07/2017 by AlishaClifford270 (1 review written)

This was one of the best, if not the best European city break we have experienced. Well done Fleetway! It was excellent throughout, no complaints whatsoever -a perfect short holiday, thank you. Hotel location was perfect for exploring the city and for the ladies shopping experience… Read Full Review

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★★★☆☆

“Suborn”

Written on: 08/07/2017 by Mauricio490 (1 review written)

The ship was good, Rooms good with great views. We did not have balcony we could sit outside, a Juliet balcony this would be great if they did not keep on banning guests from using the sunbathing areas on the top deck The sunbathing areas are at the front of the shop and back. We stayed for 7 days and 3 days the areas were blocked off for weddings and private function's … Read Full Review

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★★★★★

“Garden and Villas Resort, Lacco Ischia. Excellent...”

Written on: 08/07/2017 by Pike301 (1 review written)

Garden and Villas resort, Lacco. Civilised times of flights. The transfer from Naples to the ischia hotel was complex taxi, ferry and taxi involving met and greet person who took us to the taxi. They in turn took us to the ferry where we were met by a meet and greeter who sorted out the ferry tickets and luggage being put on the boat. In Ischia we were met by another meet and greeter who took us to the taxi who took us to the hotel. A lot of people involved but all went well. The hotel staff… Read Full Review

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★★★★☆

“A lovely holiday on beautiful Crete.”

Written on: 08/07/2017 by SharRich26 (1 review written)

Hotel was lovely, food a little interesting but breakfasts delicious. Very peaceful and an attractive hotel and pool. didnt really enjoy final day, had to leave room at mid day and our flight wasn't until 10.50 pm which actually didn't leave until 1.30 am! ( no fault of airline) . In future we would want an earlier flight as both our flights were delayed. … Read Full Review

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★★★★★

“grand hyatt berlin”

Written on: 08/07/2017 by 87Pennington (1 review written)

fantastic experience, breakfasts were amazing, health club was total luxury, a real treat… Read Full Review

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★★★★☆

“Very good experience”

Written on: 08/07/2017 by Reyna235 (1 review written)

Florence at Fleetway was very helpful and it was an easy experience booking the holiday. The hotel was good but the room was not a junior suite as sold. However, newly refurbished and in great location. Food not great but something for everyone. Not much entertainment and serving staff not great. Supposed to be adult only but children were allowed and were well behaved. Lots of building work going on in next apartments so was very noisy all day every day which we were not advised. Gran… Read Full Review

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★★★★★

“Great deal in Berlin ”

Written on: 08/07/2017 by Selahj58 (1 review written)

This is our second holiday deal with Fleetway and enjoyed another city break. Grand Hyatt hotel was a short walk from Potsdamer Platz station. Lovely room with super king beds and all mod cons. Fabulous breakfast. Fleetway travel offers some great deals in lovely locations that we have difficulty in choosing where to visit next… Read Full Review

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Summer Sun 2017 - Mark Warner