Fleetway Travel - www.fleetwaytravel.com

Fleetway Travel - www.fleetwaytravel.com
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4.6
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Latest Reviews

“Illegal company. Avoid at all costs”

★☆☆☆☆

written by Kaseys224 on 22/04/2020

Holiday cancelled on 17th March but total refusal to refund money or issue credit. Eventually after lots of attempts to contact them they now tell me to use insurance claim. When that fails they will consider a credit note. No attempt to follow the LAW and repay money owed for a cancelled package. Avoid these illegal pirates at all cost.

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“No refund due to CVD 19. Eventually got my full credit...”

★☆☆☆☆

written by DaltonLawson439 on 15/04/2020

No refund due to CVD 19. Eventually got my full credit via dispute form via credit card. Will NEVER deal with Fleetway again Customer Dis service is supreme Once bitten -- twice shy applies AVOID. Our holiday with Trailfinders was refunded 100% no problem. Fleetway are nothing but hassles yet have £6m in reserves according to Companies House last 2 years accounts. They deserve to go bust.

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“Unlawful Trading ”

★☆☆☆☆

written by JimNeary on 10/04/2020

This Company cancelled our holiday by email a month before we were due to travel (not till 25 April) due to Coronavirus. Fair enough. However, they referred us direct to our Travel Insurer. I believe this breaches the Law. Our money - paid to them only last month, will not yet have been paid on and should be held in trust. Our options - under their own Terms & Conditions (our contract), industry guidelines and legislation should include a full refund. Try to contact them - impossible. Emails also ignored, no paperwork (e.g. cancellation invoice) provided. I appreciate this is an unprecedented situation, but other Companies in the same situation are complying with their obligations and not exacerbating an already fraught situation for customers. They don’t deserve to survive this crisis - and I suspect bankruptcy will Ultimately be declared and all our money lost. Then they can open up under a new trading name. ABTA are a waste of time - see their website - they are also uncontactable. DO NOT BOOK WITH THIS COMPANY.

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“impossible to contact”

★☆☆☆☆

written by NikCox on 27/03/2020

It's true you can only judge how good a company is when something goes wrong, this is certainly true of Fleetway our holiday tour of Jordan was cancelled the day before we were due to leave, at which point it was too late to rearrange so we asked for a refund, this was refused despite numerous emails and phone calls to their sales team all we get was a possible offer of a credit note. We asked to reschedule 2 weeks before the FCO advice not to travel was issued and were told no even though i'm sure they were expecting the worst due to Corona Virus. Had they offered a credit note at that point we would have taken it, having witnessed the current shambolic situation at Fleetway I would not be surprise to see the company fold along with our £4000, you cannot EMail anymore and the phone lines just ring out until you give up. If they survive DO NOT BOOK WITH THEM as in a CRISIS they are invisible and don't deserve your custom

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“Virus cancellation Budapest ”

★☆☆☆☆

written by Housevo90 on 23/03/2020

Fleetway cancelled my weekend in Budapest and sent an email saying "contact your insurer". No offer of a refund of my £1,400. After numerous attempts and hanging on phone eventually spoke to someone. After pressure,rep agreed to look and see what alternatives were available. Promised to get back to me. I've heard nothing, and can't get hold of them. Website shows "error" and phone rings and rings and then shuts off. Great customer service! Will never use them again - assuming they're still operating, of course!

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“HORRIBLE! DO NOT USE THEM!”

★☆☆☆☆

written by KysonWilliamson491 on 22/03/2020

WE HAD 4 PEOPLE SCHEDULED FOR A TRIP TO ITALY IN APRIL, FLEETWAY REFUSES TO REFUND OUR FULLY PAID TRIP. THEY HAVE PAID OUT NOTHING ON OUR BEHALF FOR THIS TRIP, AIR, LODGING, TOURS- NONE OF IT TOOK PLACE YET THEY ARE KEEPING OUR MONEY! THEY WERE DIFFICULT TO COMMUNICATE WITH EITHER THRU EMAIL OR PHONE CALLS, DIDNT ANSWER THE PHONE DIDNT RETURN MESSAGES THAT WERE LEFT AND SPORADICALLY SENT AN EMAIL WITH INFO. THEY KEPT ALL OUR MONEY AND DID NOTHING FOR US AND IM SURE THEY KEPT A LOT OF OTHERS TOO. WOULD NEVER RECOMMEND THEM TO ANYONE, THE DEALS MAY SEEM GOOD - BUT WTH IF YOU DONT GET THERE AND THEY KEEP YOUR MONEY WHAT GOOD IS IT? THIS WAS A ONCE IN A LIFETIME OPPORTUNITY FOR US AND NOW THAT THEY WILL NOT RETURN OUR MONEY, I KNOW WE WILL NEVER GET TO DO THIS AGAIN.

Dirttm's Comment

Written on: 15/04/2020

Too shouty when you use capitals.

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“ABTA need to act on Fleetway ”

★☆☆☆☆

written by William181 on 18/03/2020

Fleetway, despite all the promises and T&Cs on their website, are trying to duck out of paying back for holiday cancelled by virus travel restrictions to Italy. Easyjet will be refunding them when the flight is cancelled. The hotel advise me that they haven't actually been paid at all. Fleetway are merely referring customers to their own insurers despite their legal obligations under Package Holiday regulations. It strikes me that they are trying to make money out of the Covid19 situation. ABTA complaints procedure requires that Fleetway have 28 days to respond to complaints by which time the accumulated refund claims will be substantial and land at ABTA's door and Credit card companies whilst Fleetway owners could disappear with funds.

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“Nonexistent customer service ”

★☆☆☆☆

written by McKeedy111 on 17/03/2020

Dont book with them Nonexistent customer service Omg, they stole my money and did not provide me with a trip. Covid 19 caused my trip to be canceled. They are not responding to my emails so i am out all the money. I cant even say they have poor customer service, their customer service is nonexistent.

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“Wish i could rate them zero”

★☆☆☆☆

written by PranavMcFarland on 14/03/2020

One star is too many If i could rate them zero, i would. One star is one too many. I have received almost nonexistent service from customer service. I have emailed and called several times since united cancelled flights to italy. I have not received any callbacks and not had information passed onto the relevant person. They are refusing to refund my vacation money following government banning travel to Italy and united airline not flying there. HOW CAN I GO TO ITALY IF UNITED IS NOT FLYING THERE? This is considered as a major cancellation reason in their terms and conditions. They are violating their own terms and conditions with a 'because we can do what we want' attitude. They offered our group of 4 a credit note for 2 years or claim through my insurance. Well we cannot travel again as a group until 2023 and our insurance claims the corona virus is not a valid reason for a claim. I am contacting small claims court and researching other avenues to try and get our almost 8000dlrs refund. DO NOT USE FLEETWAY.

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“Awful Service. Violating their Terms & Conditions”

★☆☆☆☆

written by kirstenpartridge on 11/03/2020

Awful service from the management and customer service teams. I have requested their complaints procedure 4 times, not received any callbacks and not had information passed onto the relevant person. I have chased via email and phone constantly. They are refusing to refund my holiday following government advice not to travel to Italy. This is considered as a major cancellation reason in the Terms & Conditions. They are violating their own Terms & Conditions with a 'because we can do what we want' attitude. They suggested that I have a credit note for 2 years or claim through my insurance. I have raised small claims for court to get my money back and lodged a formal complaint to ABTA to investigate further.

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“Jasmine Palace Hurghada Egypt ”

★★★★★

written by Kj300 on 20/01/2020

Jasmine Palace has an overall pleasing appearance with grass and flower borders.I particularly enjoyed the large outdoor heated pool. The beach area is clean and pleasant.There is a pier into the sea which makes an enjoyable walk,noticing the many varieties of fish.I found the large buffet restaurant had a good variety of meat fish and vegetables and fruit. We had a very enjoyable holiday.

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“Holiday put together without any thought. ”

★☆☆☆☆

written by Tommy1946 on 10/12/2019

What should have been a holiday to remember it was, but for all the wrong reasons. No show from transfer coach company Until 2.5 hrs after arrival. Food the worse we have ever tasted and this was the same in all five hotels. Guide who knew nothing and smiled a lot to compensate for her lack of knowledge. She recommended that we visit the Egyptian Museum in Turin. Well we did and the queue was all along the block. Would have been impossible to get tickets for our time span. A Local Guide said it is always the same every day and need to book on line. Why did she tell us to go?Various Excuses for bad food eg traditional Italian!!! No it was not!! Wine tastings gradually got worse as the tour went on until the last one was a complete joke. Should have been three tastings but turned out to be one which was a thimble full then back on the coach for another three hours. Last hotel was the nicest but the food was bought in for the night from an outside source and was still frozen. Nothing to do with the hotel. No more Fleetway holidays for us. They really should do their research before hand.

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“Worse experience ever”

★☆☆☆☆

written by 310Dean on 05/12/2019

Visited Iberostar Playa Pilar in September 2019 we booked this 12 months ago and were told this was a 5 star luxurious resort and gastronomic experience and is being advertised as such currently. We certainly had an experience but it was not gastronomic .... Many aspects of the hotel were poor the hotel is not very old but very run down in places and some of the facilities were not available or just closed. Extremely disappointing AI with food and drinks being very basic. No lemonade, orange juice or tonic and cocktails were premixed in jugs. The, same cold repetitive food which was left uncovered and reheated and this was also served up in gourmet restaurants. The cleanliness, health and safety at the resort was extremely poor considering this is an Iberostar hotel and most of the photos are nothing like what you will experience in this resort. Lots of hazards around the resort especially communal areas especially boardwalk paths. Plenty of insect infestations within the food areas, grubby looking chef uniforms and footwear. The main restaurant closed after 7 days due to a cockroach infestation and all meals were then served in the small beach bar with even more uncovered food, flies and cross contamination of raw and cooked meats and fish. The salad and fruit was just crawling with flies. The standards are well below expectations in terms of housekeeping no hand towels, bedding / towels were changed every 5 days, room not swept, dirty plates and cups stacked up in corridors and left for days. Limited toilet paper, minibar not stocked with water or soft drinks.TV or phone did not work in room. Pools and beds were grubby. There was a pool towel shortage during the 2nd week with no towels between 10am and 4pm. The communal areas were unpleasant especially the theatre and outdoor toilet areas. The entertainment was non existent and as the hotel is very isolated so if you like lively this is not the place to come. The service was generally slow and staff expected tips for everything which we found frustrating as service was not very good and was not worthy of tipping that frequently or at all to be honest. No self service area for drinks at mealtimes resulting in long waits. The whole experience was unpleasant and brought to the attention of the management they remained uninterested and unresponsive.

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“No Magic in Southern Italy”

★☆☆☆☆

written by Nana472906 on 05/10/2019

Recently returned from Magic of Southern Italy tour with Fleetway. 140+ in group, Not as described by Fleetway when I booked this holiday. All hotels were changed, supposed to be **** but some hotels were clearly not, and there were lengthy queues at hotel check in. Food was of a very poor standard in the Hotel Montana Sant Agata, we were served Instant mash, tinned peas and two slices of meat for dinner. The next night we ate out. Church Palace hotel in Rome was seriously under staffed, with only two waiters at breakfast, tables were left uncleared. My room had no electrical sockets to use. Staff need some lessons in customer service too. When I asked if there were any sockets to use I got a one word answer - No On the overnight ferry from Naples to Sicily, it took over two hours to get to our cabins, queueing on the lorry deck inhaling fumes from all the vehicles. One lift in operation carrying 3 passengers at a time to the upper decks. Very disappointed with how Fleetway organised this tour in conjunction with Italuan tour operators.

Orlana's Response to Nana472906's Review

Written on: 10/12/2019

Fleetway are definitely slipping. Don’t deserve small Travel Agent win.

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“BAD START GOOD FINISH ”

★★☆☆☆

written by DominiquePenn on 03/10/2019

I was booked into castello di baccaresca for september 24 2019 after arriving into rome to find out there was a hydraulic problem at the hotel and i did not have my 2 rooms. Fleetway did move me into another hotel but this hotel did not meet the standards of what i paid for in my package deal. Relais la corte di bettona this was a beautiful hotel the view-the rooms-the service outstanding. Will i use fleetway again to book a trip probably not

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“Hotels disappointing”

★★★☆☆

written by Sydney205 on 30/09/2019

We booked a holiday in Umbria that was offered as a package through Fleetway. The first thing that happened was we had to pay extra to upgrade to a superior room. When we arrived at the hotel, although the hotel was very pleasant, we were assigned one of two rooms in the basement. There was no view of the beautiful Umbrian countryside, just a view of the gravel service road behind the hotel. Because this package deal was very affordable, I just guessed that was how the hotel dealt with us. The hotel in Rome was so far from any of the tourist sights we had to either take a taxi or ride public transportation. The metro was more than a mile and a half walk from the hotel. Fleetway gave me two separate flight confirmation numbers for my husband any myself. This creating a great deal of problems. I've never known a travel company to book two people traveling together on two separate flight confirmation numbers (if booked at the same time).

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“Thassos ”

★★★★★

written by Gweng57 on 24/06/2019

Fabulous holiday from start to finish. Highly recommend Fleetway Travel for their choice of Holiday offers. From leaving home to returning a week later everything went to plan and transfers all there waiting for us with no hassle! Great! Can’t wait to return next year !

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“Seamless travel arrangements”

★★★★☆

written by Coxy62 on 19/06/2019

We stayed at Hotel Zaro in Ischia at the beginning of June. I was concerned about travel arrangements to the island but not a problem and all transfers on time and well organised. The hotel had beautiful grounds and swimming pools in close proximity to the beach and a few restaurants. Our room was modern, clean and in a quiet relaxing annex area of the hotel. The main hotel is a typical old fashioned Italian hotel, well kept and well run. The food at evening meal was of good quality and quantity with four courses. The breakfast was average as not an extensive choice but more than adequate for our needs.

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“Easy booking and no hitches ”

★★★★☆

written by SuziPhillips on 17/06/2019

We booked a holiday to the hotel Parco delle Agavi in ischia. We made our booking by phone and the staff member was polite, helpful and friendly. The small but lovely hotel is in Forio. 10 minutes walk from the beach and town centre. It was my partners first trip to Italy and he was not disappointed. The transfer from Naples to the port was easy, driver picked us up, bought ferry tickets and showed us where to wait. At the other end we were met and driven to the hotel. Check in went smoothly. I cannot fault any of the hotel staff. The gardens were immaculate. The pools were pristine and the food was simple but fresh. The return journey was without any drama and we arrived back in the uk on time. Perfetto!

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“Surpassed expectations”

★★★★★

written by darkhouse1 on 09/06/2019

Stayed at Parco Delle Agavi hotel on Ischia. Transfers were very good and professional to the island from Naples airport. Only problem, was easyjet flight delay by 2 hours, which was not Fleetways fault. The hotel exceeded expectations, for the price we paid, including transfers and flights. Clean,, beautiful garden room, functional bathroom, plenty of hot water for showers. Traditional Italian food with good choice. Friendly helpful staff, who spoke good English. A free shuttle bus service, which was bookable, as the walk to Fario was on a very busy road. Will defiantly look at more Fleetway travel offers. Thank you.

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Asked by michele8 on 14th March 2016 Report this content
Has anyone booked to go to Monaco with Fleetway Travel?

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Answers (11)
Report this content Springers4 Written on: 14/03/2016
Hi, not to Monaco but, I have booked twice with them now to go to a remote island off the coast of Sicily to a fantastic 5 star resort and they are very professional - even found flights for me that were not advertised on the original offer. Email documents arrive very promptly and they send you timely reminder to pay balance of holiday with different ways to pay balance too. They also insist that you have travel insurance in place as you have to upload the policy number to their website. I can thoroughly recommend them.
Report this content takkischitt Written on: 14/03/2016
No, but I purchased a Berlin break with Fleetway Travel and found the organising to be really well handled and everything from the hotel to transfers excelled my expectations.
Report this content vjordan Written on: 14/03/2016
have booked holidays with Fleetway before but not to Monaco. I found the whole experience with Fleetway very easy. If the right deal came up for a destination I wanted to go to I would use them again.
Report this content Bondsie Written on: 14/03/2016
Yes four of us went on the Monaco trip 5 November. Our trip included flights from Liverpool - Nice and then private transfers to/from airport, staying at the Columbus, 3 nights, upgraded room, bed & breakfast - absolutely amazing value for the money. The Columbus I think used to be owned by David Coulthard, I think it is now a 3 star. Ever so slightly tired but I am being very picky hear !! To us still a 4 star and would have no issue staying there again - we had big private balconies. The staff are excellent. The breakfasts are amazing - full English + lots of different continental options. This is our second trip with Fleetway and from our point of view would highly, highly recommend them - we have 2 other trips booked with them - Gilbraltar superyaught experience later this week and 5 star relais & chateau hotel, nr Opporto in July. Booking info sent very quickly and efficiently; easy to get hold of and very knowledgeable and excellent value for money on all the trips we have booked with them.
Report this content Noisylady Written on: 14/03/2016
We didn't do Monaco but went to Iceland. They were very professional and the Hotel was excellent. We couldn't have asked for more from them.
Report this content cdoshi Written on: 14/03/2016
No sorry we have nit book to Minaco
Report this content partyanimal52 Written on: 15/03/2016
Not Monaco but I have been to Vienna and everything was spot on, flights, transfers and the hotel was fab. I will book with them again and would not hesitate in recommending them.
Report this content Zachary457 Written on: 15/03/2016
Yes we just returned from a Monaco trip with Fleetway Travel in 14th Feb. It was fantastic from start to finish. We had read some negative reviews of the Columbus on Tripadvisor but needn't have worried as it is a lovely hotel. We had a deluxe room with a balcony overlooking the Princess Grace rose gardens and a side sea view. Breakfast was outstanding, we only expected a continental yet there was also bacon, scrambled egg, fresh pancakes and you could boil your own eggs. The private car transfer from Nice airport was slick - a very cool guy was waiting for us in Arrivals and collected us in a nice clean black SUV and we arrived in Monaco literally fifteen minutes later via the super fast toll roads. Fontvielle is a lovely little marina next to the palace and old town, you have Monaco to the left (approx 10 min walk) and Cap D'ail to the right (approx 5 min walk). Highly recommend a restaurant in Cap d'ail called A'Trego as the staff are superb, prices reasonable, and location and decor outstanding. You won't regret it. I would go back in a heartbeat. Hope this helps!
Report this content LinIS Written on: 16/03/2016
Yes...we had a wonderful break at Colombus hotel. Our break included transfers from Nice...I do not know if they still do that....it costs quite a lot for taxi....maybe a train to Monaco? Great hotel......
Report this content LinIS Written on: 16/03/2016
Yes...we stayed at hotel Colombus ......great hotel and easy walk to harbour etc. Our transfers from nice airport were included which was great because it's expensive for a taxi.
Report this content Aebaeb Written on: 27/03/2016
Just got back from Fleetways Vietnam & Cambodia holiday and could not fault it. All the five flights and numerous pick ups were spot on. Wouldn't hesitate to book again especially at such reasonable prices.
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Asked by shadowslob on 1st November 2015 Report this content
Are there any problems receiving documents for car hire and flights as we are still waiting with only 3 weeks before departing for Andalucia?

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Answers (24)
Report this content parkcafe Written on: 02/11/2015
3 weeks is still close to departure for documents to arrive. I have just yesterday returned from holiday and did not get mine till a week before. However, some weeks ago I called Fleetway to get quotes for a holiday next year and never received anything back from them which was a concern to me.
Report this content RalstonPat Written on: 02/11/2015
Have never hired a car however booked a Last minute deal and all docs e mailed timeously. No issues or problems encountered
Report this content billycambs Written on: 02/11/2015
I haven't hired a car through Fleetway, but the first time we used them I was in a panic about documents. They tend to email about a week before departure and you can access all your travel documents online by putting in your booking reference and departure date. We've travelled with Fleetway several times without complaint
Report this content tony7 Written on: 02/11/2015
Can only say we never had a document problem 2ith fleetway, call them for advice though?
Report this content grosvep Written on: 02/11/2015
From my experience all documents can be generated and emailed across very quickly. I was in the position where I did not read my literature properly and found that I needed some additional paperwork before departure. A quick call to Fleetway and everything arrived that I needed via email within a few minutes. No problems at all
Report this content hayfields Written on: 02/11/2015
We didn't hire a car, but flight documentation and every other element of the booking with Fleetway was first-class, with no hitches or delays whatsoever. Would thoroughly recommend this company.
Report this content Fasnionista Written on: 02/11/2015
Have travelled using Fleetway on numerous occasions without a single hitch I make a point of never hiring a car though as they are usualy a third party and there are many cons on returning the car, EVEN with the bigger brand names in car hire. Public transport is good throughout Spain but not quite as convenient. It could end up being a great deal cheaper though.
Report this content joeconrad Written on: 02/11/2015
We experienced no problems with Fleetway, although to be fair the transaction was all done over the internet.
Report this content MDUK69 Written on: 02/11/2015
I received mine a few days before (by email) I was concerned as it seemed very close. they said they normally send them out about a week before but were busy, so in the end, no problem
Report this content PaulineGodley Written on: 02/11/2015
We never hired a car either but our flight information arrived very soon after the booking was made. There are no actual tickets and you need to log-on to check-in - ask them to send you the email with all the information on it. All their correspondence was immediate
Report this content Cherryb1 Written on: 02/11/2015
I had all my documents in time, however the visa was not sent with documentation, which they stated it had been, but it arrived promptly after my call.
Report this content Poenike Written on: 02/11/2015
This was a late deal for us and all documents where emailed without problems. When booking it did state that our flight details would be sent nearer the time and ours came the week before. I would suggest calling them as i found them very helpful.
Report this content alymarlew Written on: 02/11/2015
Everything emailed when I couldn't find the Abta certificate I phoned and they resent everything....give them a csll
Report this content Dunnodoyou Written on: 02/11/2015
My answer is the same as billycambs. Fleetway very helpful over the phone, as we panicked too.
Report this content Nan1954 Written on: 02/11/2015
Travelled to Iceland with Fleetway and had no problems at all, staff were friendly and helpful. We did not hire a car but reserved tickets for transfer from the airport to our hotel as well as flights. All information, vouchers and information regarding the trip was emailed to us. I would check your booking details on line to see if your documents are there to download.
Report this content johninstalbans Written on: 02/11/2015
They tend to do everything by email - so check for your initial conformation email and you'll probably find attachments with everything you need to print off.
Report this content Blade14 Written on: 02/11/2015
We have booked holidays with Fleetway and a hire car with no problems with the documents. However friends of ours only got theirs 2 weeks before travel, not a problem as you can down load them on line using your booking reference. I would give Fleetway a ring to be on the safe side.
Report this content GrannieBabz Written on: 02/11/2015
We didn't hire a car & travel docs were emailed to me, I think it was about 10 days before we left.
Report this content CristinaD Written on: 02/11/2015
You will have all your documents in within the next week. Why don't you access your account in their webpage. Have your ref. number handy. Enjoy your holiday!
Report this content John Brady Written on: 02/11/2015
I did not have any problems. I am sure mine arrived about two weeks before we were due to go. They are very helpful on the phone and will tell you or you could email. I am old fashioned and like to phone and got a great service. Good luck John and enjoy!
Report this content HertsTraveller Written on: 02/11/2015
No problems as they don't issue the documentation until 7-10 days before travel. Make sure that you have completed the API & Insurance details on their website if you are flying.
Report this content Bazzerboy Written on: 03/11/2015
There's plenty of time left and in my experience Fleetway always come up with the necessary. If you are still concerned, however, just give them a call for reassurance and I'm sure they'll put your mind at rest. I once arranged a trip through them for a wedding in New Zealand followed by flights to South Africa and then home to the UK. Their rep could not have been more helpful and was even available to talk to on a Sunday. As Cpl Jones might say: "Don't panic, Capt Mainwaring." Meanwhile, I hope you enjoy Andalucia. It was lovely when I left there from a visit some three weeks ago.
Report this content Intrepid.2014 Written on: 03/11/2015
Recently travelled with Fleetway...again and found no problems whatsoever. Travel documents are not emailed until about a week before departure and then you'll need to check in with flight details online. Fleetway even emailed us where and when the M25 was going to be closed and where roadworks were the day before leaving for the airport. We thought that above and beyond the call of duty.
Report this content Ally55 Written on: 04/11/2015
My partner and I enjoyed a lovely holiday based in Algeciras in September booking through Fleetway. We received all our paperwork less than 3 weeks before departure but still in plenty time. If you too are staying at Hotel Cristina Reina then you will find two car rental offices within easy walking distance from the hotel. We were very pleased with the friendly and efficient service we received from Fleetway.
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Asked by rizalyn on 17th June 2015 Report this content
I need advice, where do we report our bad excursion, bad tour guide, agency not helpful, did not get quality we paid for, very poor service?

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Answers (13)
Report this content EgyptianPeteDarwen Written on: 17/06/2015
Join Trip Advisor, and make your report out on their website, you will get a response, also send your complaint/report to your travel agent you booked the holiday with. Hope that helps
Report this content MICJO Written on: 17/06/2015
I do not know as I have only received first class treatment from Fleetway Travel.
Report this content fernie22 Written on: 17/06/2015
Hello. You need to complain directly to Fleetway Cust. Service. On their website, under FAQs, scroll down to the bottom: there's this information: "How do I make a complaint? We welcome feedback on your holiday experience especially if you have encountered a problem with your reservation. As per ABTA's guidelines, please submit all complaints to .... Please give us as much detail as possible in your letter.
Report this content sheann Written on: 17/06/2015
I would start with the company you booked with they should be able to offer help. Get names and telephone numbers email addresses etc. Other than that I wouldn't know as I had excellent service from Fleetway travel and can not fault them from start to finish and would be more than happy to use them again
Report this content Paulibooth Written on: 17/06/2015
We had a very positive experience they were professional, helpful and we have only good things to say about them.
Report this content vjordan Written on: 17/06/2015
I would write to all parties concerned, the tour operator, the excursion provider, the travel agent, ABTA. Provide photos wherever possible to support your case. Only accept a refund or part refund, do not accept vouchers. Chances are if you got bad service from them once, you'll get it again. Good luck!
Report this content Devonmandoman Written on: 17/06/2015
We had excellent service from Fleetway travel, and all the tours were as advised. I found their staff very helpful, so they will be your first recourse
Report this content GrannieBabz Written on: 18/06/2015
I imagine that the first place you would need to contact Fleetway Travel. If you are not happy with their answer & they are part of ABTA you would go to them. If they are not part of this there must be somewhere else you can go to, I would think this info would be on the Internet. To be honest I had no problems with them.
Report this content RalstonPat Written on: 18/06/2015
Sorry but the service I experienced was faultless and the holiday was as they had described.
Report this content bjorgs Written on: 18/06/2015
My advice would be to email Fleetway travel directly to inform them of your experience as they will have some influence over the excursion companies they use in other countries. I had no issues with Fleetway Travel or the excursions they offered in country.
Report this content CaptCurry Written on: 18/06/2015
Sorry, but I have never experienced anything but great excursions and professional guides from Fleetway Travel. On a trip to Egypt we found the locals could leave you with a bad feeling about the excursions, this not something the travel company can do anything about. What are you complaining about, think, what caused the excursion to be bad. Was the group to large for the guide. Finally, you get what you paid for, did you book the trip because it was the Best or within your budget!
Report this content rizalyn Written on: 18/06/2015
Booking our holiday Fleetway Travel is faultless at all ,the trip to tunesia is not what ive complained for but the excursion is.. Transport is not suitable for the trip , bumpiest ever drive, promised with 4x4 transport but failed..driver doesnt care about our safety on top of that the transport weve used broke-down bare in mind these in 40deg heat , aircon not working properly, no drinks supplied the entire of the trip. weve waited lunch for over an hour, no refreshment welcome drink on arrival weve travel from 6:30 am, drove 5hrs to be served with plate full of lettuce,dullop of tuna, 4 olives for starter, chicken and chips for main and slice of melon for after and 1 bottle to be shared between us 4 and charged us for asking another 2 bottles of water!!! absolutely fuming.
Report this content lunns Written on: 18/06/2015
Yup, I'd agree. Join Trip Advisor, write a factual review of your experience, but before posting it online, send a copy to the company, tell them of your intentions and ask them to comment. Hope this helps.
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Asked by diandmick on 19th November 2014 Report this content
Has anybody been to The Holy Land with Fleetway travel and how was the experience?

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Report this content cdoshi Written on: 20/11/2014
Sorry no i have not been to holy land.
Report this content lunns Written on: 18/06/2015
Yes, we went last Nov/Dec. The trip was excellent and we took the optional extension to Jordan - highly recommended. The guides used were brilliant and we got so much more from taking this package than travelling independently. We did have however have an issue regarding the hotels we were booked into. We had opted for the middle band of accommodation and paid a supplement accordingly, yet we learned from our fellow travellers that the hotels we were actually staying in were of the lower/economy band. We took this up with Fleetway on return and had a protracted dialogue in writing (they don't do telephone and email for complaints) to try and get our supplement back. They eventually did refund the difference - but we didn't enjoy being made to feel like the type of people who are always looking for some way to make a claim. Having said that, we would use the company again and have recommended this trip to others. Go and enjoy.
Asked by drzoidberg1215 on 12th October 2014 Report this content
Has anyone traveled with Fleetway travel to Vietnam and Cambodia as I am very interested in deal they are offering. I was told transfers are £95 per person. Would you recommend booking them as an extra or to arrange transfers yourself when you arrive? Also are trips easy enough to arrange from the hotels as they are no trips included? Thanks for your help in advance.

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Report this content snowmax Written on: 13/10/2014
Haven't been to Vietnam with them, but transfers in other regions have been sensibly priced. I'd sense check them against a quote on resorthoppa.
Report this content Claire_Brett Written on: 13/10/2014
We travelled to Vietnam & Cambodia with Fleetway Travel in May/June this year-(apart from our honeymoon) it's the best holiday we've had. It's the first time we've travelled with Fleetway-we couldn't recommend them highly enough-they choose the best hotels for price/location/comfort; maximise the itinerary within the timeframe; provide fantastic administration & advice. We booked the transfers through Fleetway and were happy we did-it made everything really quick & easy. The online company they used provided an excellent service. All hotels we stayed at were able to book trips but it was also easy to book online. We'd recommend thinking about what you'd like to see & do while you're there if you'll only be in each location for a few days, as we were. HCM City we used a local map provided by the hotel & mostly walked around the city to see the different attractions (check them out online with a well known review site). Others took trips to CuChi Tunnels and Mekong Delta and both were recommended-we'd do these trips if we get chance to return. We didn't take any trips from HoiAn either as there's plenty to see by foot in HoiAn & we wanted to relax in the sun on the beautiful,empty beach. In Siem Reap we hired a large taxi for the day with another couple to explore Angkor Wat & Angkor Thom. There's plenty to explore in Siem Reap too-again the hotel provided a local map. From Hanoi we did an overnight trip to Halong Bay-a must, & explored Hanoi by foot. The hotel happily bought tickets for us for different attractions saving us queuing up-Water Puppets, Hanoi Hilton... Don't miss out-BOOK & have a great time. NB Vietnam visa approx. £80 each
Report this content drzoidberg1215 Written on: 13/10/2014
thank you, i think we have made up our minds to book it now looks amazing
Report this content liv81 Written on: 13/10/2014
We travelled to Vietnam and Cambodia a few years ago, but not with Fleetway Travel. In Cambodia we took a TukTuk from the airport, and in Vietnam a taxi we just picked up when we arrived. Although it was a few years back now, £95 sounds an awful lot - I don't think we paid anywhere near that amount, though I guess it depends what you get for that. The TukTuk was a great experience though - much more fun than your average transfers!
Report this content CaptCurry Written on: 18/10/2014
Sorry, have not been to Vietnam & Cambodia, but I travel extensively with my job. I would always recommend booking the extra's with the travel company apart from saving hassel it can stop you being ripped off.
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Asked by Biscuit02 on 22nd September 2014 Report this content
Has anyone traveled with Fleetway to the Asterion beach hotel in Chania Crete? We haven't traveled with Fleetway before so would be interested to hear of others experiences. 

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Report this content Springers4 Written on: 14/03/2016
We haven't been to Crete via Fleetway but last year we booked to go to a remote island off the coast of Sicily which involved flight from London to Sicily, minibus transfer from Sicily to ferry to final destination - all ran perfectly and transfers were included in our holiday price too. We had such a fantastic time last year that we have booked to go back in May this year - can't wait!
Asked by drzoidberg1215 on 17th September 2014 Report this content
What are the ages of people who use Fleetway Travel? We are 30 and  I wondered if there was a wide age range or if it was more designed for older people. We were looking to go to Vietnam with them Many thanks. 

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Answers (25)
Report this content WalkleyJim Written on: 18/09/2014
The first time we used Fleetway my wife was 39 and I was 46 years old. She made the bookings. I hope this helps.
Report this content Suttonbank Written on: 18/09/2014
All ages, we met up with a number of prople who were delighted with the deal and they were mostly in their 20's and 39's. John
Report this content sellers34 Written on: 18/09/2014
We booked a flight and hotel with them as a couple so it wasn't a tour. They're really a flight/deal aggregator and don't really run their own tours. They basically act as the middleman and another company will be taking the tour so depending on the tour operator it may be sold through various different channels; some aimed at younger folk, some at older folk potentially. Ask them who the local tour operators are and then post a question on that well known trip site to try and gauge tour demographic.
Report this content daydreamer50 Written on: 18/09/2014
I have to admit I am a bit ancient at 64 but there was a very wide range of people on our trip to Iceland and it was so well organised (right from booking, confirmations, tour info, arrangements within the country)that I have been recommending them to friends and family members of all ages. I suppose the type of holiday you book will be more likely to determine the age range you meet. The actual tours included in the price were not designed specifically for older people, in fact on one of them it was mostly a younger age group 20+ 30+ All in all we had a terrific trip at an amazing price with no travel problems whatsoever. I hope you do the same!
Report this content snowmax Written on: 18/09/2014
Don't know, but I have used them since having children (from my 30's - 50's), so peak season which 30 somethings without children tend to avoid. I'd look at Tripadvisor reviews of places they recommend. If the hotel sounds like what you are looking for, I can't recommend Fleetway highly enough. Knowledgeable and very competitive prices.
Report this content Staceyp Written on: 18/09/2014
Hi I am early 40's but booked a holiday with my two teenage daughters twice. don't think they aim at a specific age group. I use them for the best deals.
Report this content longclough Written on: 18/09/2014
We are in our early sixties, that said the holiday and the service they offered was first class and suitable for all ages.
Report this content Iraj Written on: 18/09/2014
Based on my experience, the is no definitive age group to which Fleetway caters. However certain types of holidays appeal to a particular age group. An all inclusive holiday in remote secluded beach would have different customers to the ones in shared apartments in a drinking and partying resort.
Report this content Goolch54 Written on: 18/09/2014
I was 55 when I used Fleetway, my friend was 40. No problems.... :)
Report this content JimOates Written on: 18/09/2014
Are you sure Fleetway travel to Vietnam? Re your question: we have only travelled within Europe with Fleetway. You choose the hotel and I guess that dictates the age group you will find. The air travel is not chartered and each time we have gone as independent travellers. We have found them very competitive pricewise, yet still helpful and professional. Hope this helps.
Report this content fernie22 Written on: 18/09/2014
Hello. We booked a trip to Egypt (we are in our 50s) but we would have had an equally great time had we been in our 30s! We met people of all ages on our deal-young families, single parents, teenagers, a couple of honeymooners,people in their 20s and 30s, all very happy in the resort. Remember Fleetwood is just a Travel Agency, much like any other, so they are not age-specific. They just put deals together for you. I suggest you choose the type of deal you want,what sort of budget, then ask Fleetwood if they think it's appropriate for your particular needs, eg, tours, resorts,entertainment, etc or better still, they might even come up with ideas you may not have thought of. Hope this helps , and oh, I hope you have a great holiday!
Report this content DJRuby Written on: 18/09/2014
When I have travelled its been varied,
Report this content vjordan Written on: 18/09/2014
I think you would have the same issue with any travel co apart from 18-30! You are going on a fantastic trip, I'm very envious. I'm sure you'll meet up with people of a similar age and outlook. People who are older in years and are visiting Vietnam will be young in heart and spirit, not a trip for those set in their ways. Make sure you have a good camera to record your trip and enjoy the experience!
Report this content Suzieq2 Written on: 18/09/2014
What a difficult question! I am in my 50's my husband 40's and we have a great time wherever we go. I can't really remember ages, or even think of them! A boring person could be 20,30 or 60. Hope you decide to go for the experience and not the age group.... Ps. We had a really good time with them! :)
Report this content shellpick Written on: 18/09/2014
We are 32 and 35 and have used fleetway travel for the past 7 years!!!!! Shell
Report this content JocelineB Written on: 19/09/2014
I have only been to Iceland with Fleetway, and it was a short trip, but the ages were mixed - 50/50 under and over 40, I would say. and they seem to attract a fairly laid-back clientele, so chronological age isn't so important. It certainly wasn't overburdened with old people.
Report this content Guest394 Written on: 19/09/2014
Husband and I (early 60s) went to Portugal last year with Fleetway, but it wasn't a tour. Had a long weekend. Fleetway took care of the arrangements and we travelled as a couple, so no idea of the usual age of their clientele. I would add that there were no problems with their organisation and we'll happily use them again.
Report this content CBR1000rider Written on: 19/09/2014
No idea about the age range (we're 50+) but really don't think it matters. Their service and help in arranging a holiday that we wanted, not what a "brochure" offered, was excellent. I'm sure they would be able to get you what you are looking for.
Report this content 2ndtonunn Written on: 19/09/2014
We're in our 60's and have used them no problems
Report this content CaptCurry Written on: 20/09/2014
Sorry to say I didn't know if any of my fellow travellers had used Fleetway on our last trip. On previous trips the age ranges went from 20 to 70, and we all had a great time. Hope that helps. CaptCurry
Report this content SharmWX Written on: 20/09/2014
We have used Fleetway many times and been completely satisfied with their service. We are in our forties but know from personal experience (a number of our family & friends have acted on recommendations by us) that the whole spectrum of ages from teens to retired people have all been equally satisfied too. We would thoroughly recommend Fleetway - their booking agents are very knowledgeable and can help you to put together whatever you need. Hope this helps.
Report this content Golfaddict Written on: 22/09/2014
All ages seem to be catered for - we are in our late 50's and went to Iceland but a great spread of generations seemed to be there too and enjoyed it as much as us.
Report this content Claire_Brett Written on: 02/10/2014
There was quite a range of ages in the group who travelled to Vietnam when we went with Fleetway Travel. However, as it wasn't a guided trip it was up to us whether we mixed with them or not. We tended to do our own thing and passed the time of day with others. However, part way through the trip we became more friendly with a couple slightly older than us and shared taxi's, had a couple of meals with them, etc. We're still in contact with them and meet up from time to time. We have only used Fleetway Travel for our trip to Vietnam & Cambodia but can't recommend them highly enough - He really knows what he's doing and had found the best hotels in the best locations for exactly the right length of time in each place for the time we had over there. We have travelled extensively and will definitely go back to him when arranging long haul trips. Hope this helps and don't miss out on a fabulous trip - we absolutely loved Vietnam & Cambodia and would love to go back
Report this content macca9 Written on: 13/10/2014
My wife and I ( both in our early 50s ) travelled with Fleetway to Vietnam earlier this year with our 3 teenage children. Whilst we didnt really get to know many of the others it seemed there was a wide range of ages. And I have to say all travel arrangements were spot on.
Report this content drzoidberg1215 Written on: 13/10/2014
thank you everyone for your help
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