Fleetway Travel Reviews - www.fleetwaytravel.com

1 Connaught Place, London, W2 2ET
★★★★★
4.6 / 5
11913
98.1% of users recommend this

Description (provided by business)

We’ve been in the travel industry for over 40 years, and with experience comes insight. We've been tailoring holidays to inspire and delight you, based upon what we know you are looking for and what's important when you travel, whether short or long haul, weekend breaks or for your main summer holiday, We’ve learned about the things that make you smile and the things that make you cry, so we can get every last detail right when helping you decide on your next holiday. We know that holidays can sometimes be a hassle to plan. We’re here to take that hassle away, so it's easier for you to make up your mind. We’ll do the hard work for you, leaving you to get excited about all those things you want to do when you’re away.
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★★★★☆

“LaGare Hotel”

Written on: 26/03/2017 by Phylias (1 review written)

Lovely hotel with friendly staff, we would have liked tea/coffee making facilities in room as a cup of tea in bar was 6 euros. There is a free hotel boat shuttle service from the airport to the hotel that is not advertised and contact with the hotel is required… Read Full Review

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★☆☆☆☆

“Called to enquire about booking an offer I had seen on...”

Written on: 26/03/2017 by Peterson168 (1 review written)

Called to enquire about booking an offer I had seen on travel zoo, staff were very pushy in trying to get me to book there and then. On the offer they were giving a late flight out and a very early flight back and if I changed them to early out and later back they wanted an extra £50 per person, what a joke I thought especially as when I went onto Easyjets website to see that there was no difference in cost to change to these flights! In short do your homework before booking as I ended up… Read Full Review

By Fleetwaytravel1973

Written on: 27/03/2017

Good Afternoon

I am so sorry to hear the below review and most certainly this is not indicative of the usual high level of customer satisfaction that we normally achieve. Furthermore our ethos at Fleetway is to ensure the happiness and satisfaction of our valuable clients therefore I am most perturbed by the account of your booking experience below.

May I respectfully request that you contact me to allow me the opportunity to look into this matter in full.

Kind Regards

Lynn White
Customer Services Manager

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★★★★☆

“Aqua Mirage, Marrakesh”

Written on: 26/03/2017 by iwSpears222 (1 review written)

The holiday was easily booked. Before flying we rang Fleetway to find out about our travel documents which we had not received but the member of staff was not very helpful and just kept saying that they had been sent by email. The flight went well from Bristol Airport to Marrakesh. Our booked transfer did take a little time to find outside the airport doors (we were expecting it to be in the main public area of the arrivals terminal building). The check in at the Aqua Mirage Hotel was very… Read Full Review

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★★★★★

“Holiday”

Written on: 26/03/2017 by O'Neal98 (1 review written)

Fleetway is extremely excellent and very helpful if there are any problems. It was so easy to book our holiday with polite, friendly and helpful staff. The actual holiday was superb in every aspect. We will be booking with Fleetway again… Read Full Review

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★★★★★

“Good times in Lisbon!”

Written on: 26/03/2017

The whole trip was great. The flights with Monarch Airways went really smoothly- both departing and arriving on schedule. The hotel we stayed at was ideal - comfortable, well-placed and extremely welcoming and Lisbon is a beautiful city. We travelled into the city on the Metro which was easy and the first two days, did a lot of walking around the streets and along the river. There was so much to see! We then bought a 48 hour hop on/hop off Yellow bus pass which took us around the city… Read Full Review

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★★★★★

“Great Vacation Experience!”

Written on: 26/03/2017 by Mardeeand (1 review written)

We used Fleetway Travel through Travelzoo. When we booked our trip to Amsterdam we wanted to extend our stay to travel to Germany to visit or former foreign exchange student. Our Travel guide helped us to extend and we were able to not only go to Germany, but also travel on to Barcelona with our friends for a very memorable trip. I was a little worried about the airlines WOW, but was pleasantly surprised by the service, and comfort of the airline. Not to mention the airline attendants were… Read Full Review

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★★★★★

“River Cruise on the Rhone”

Written on: 26/03/2017 by Ian-p-Hampton (1 review written)

Really Relaxing trip, with plenty to see and do, food excellent served by very friendly staff. Definitely recommended!… Read Full Review

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★★★★☆

“iceland holiday”

Written on: 26/03/2017 by camelid (1 review written)

Hotel Island good but lack of any tea or coffee making facilities in room disappointing Blue lagoon experience and Golden Circle excellent. N Lights trip on first night abandoned after 2 hours as told no chance of seeing anything. Advised to rebook without further charge for Wednesday as clear skies predicted. Wed daytime very clear suddenly told at 6pm all Grayline trips to lights cancelled. Very disappointed as TUI still took their customers. Grayline front desk girl told us to complain… Read Full Review

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★★★★☆

“Great Hotels!”

Written on: 26/03/2017 by MumsyX2 (1 review written)

Would probably have given this trip five stars. The hotels that we were booked into were fabulous – both in Barcelona and Madrid. We were given the opportunity to book our flights through two airlines and chose Norwegian. Our mistake!… Read Full Review

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★★★★★

“Excellent value package”

Written on: 26/03/2017

Vienna is beautiful. Hotel Renacience Wein , modern and clean . Would recommend the upgrade of £12 To a bigger room. Breakfast good and chef there to make fresh personal choices. Staff and people generally lovely in Vienna. Also good idea to get a Sisi ticket if you have Extra days in Vienna. Underground includes trams and electric buses, very cheap and clean. Lovely break away. We fly from Bristol and you can get the City Cat in to Vienna or the tube On the other platform which was… Read Full Review

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★★★★☆

“River cruise taster”

Written on: 26/03/2017 by Kathrynjoan61 (1 review written)

The upside hotels and onboard accommodation was excellent even when the weather was grey and miserable. The staff onboard were good and the service excellent. The downside was the delayed flight (4hrs) and the 4/5 hr coach journey to meet the boat. There was also a delay in providing all the travel details which meant the seating on the plane was limited and the agent advised there was no transport from the airport to the hotel although when we received all the details there was. We met some… Read Full Review

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★★☆☆☆

“No response to complaint”

Written on: 26/03/2017 by Loraig (1 review written)

Fleetway did not arrange for the transfer to our hotel as described in their holiday details. We got dropped off at a garage about 5 kilometres from our hotel and had to make our own way to the hotel. The transfer took about 4 hours - a bit more than the 80 minutes advised by Fleetway. After 2 weeks still no response from Fleetway to my letter and emails… Read Full Review

By Fleetwaytravel1973

Written on: 27/03/2017

Good Afternoon
Thank you for the below email and I am sorry that you have found it necessary to offer a negative review.

Upon receipt of any correspondence, we will send out an acknowledgement within 14 days and respond within 28 days. This does allow us the time required to investigate what may have gone wrong in this instance.

If you would contact me, I will gladly expedite a reply.

Kind Regards

Lynn White
Customer Services Manager

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★★★★★

“LOVE FLEETWAY!”

Written on: 26/03/2017 by Devan28 (1 review written)

Boston to Barcelona Seamless booking experience. Easy access to courteous agents. Norwegian air was fab, Hotel Renaissance Barcelona Fira was great-clean, wonderful breakfast, helpful staff. I cannot wait to take another Fleetway trip. Oh- The price was amazing too… Read Full Review

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★★★★☆

“Pity about Easyjet”

Written on: 26/03/2017 by KaileyEnglish (1 review written)

Our holiday to the Crowne plaza hotel in Porto was a success. The hotel is excellent and we had no complaints. Its just a pity that we had to fly Easyjet. I'm afraid they treat their passengers like cattle. It is no fun especially for the elderly or infirm to have to stand for an hour and a half in a queue prior to boarding. Whatever happened to organised boarding where everyone is seated and we are asked to board in announced seat configurations? On top of this there are flights of steps and… Read Full Review

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★★★★☆

“March holiday Vilamoura”

Written on: 26/03/2017 by 298McCurdy (1 review written)

Hotel excellent. Staff very friendly and helpful. Food excellent. Hotel rather isolated, despite courtesy bus to the marina. Had to pay for small spa in nearby hotel… Read Full Review

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★★★★☆

“Excellent Hotel”

Written on: 26/03/2017

Had a lovely three days in Lisbon at LX Boutique Hotel in March 2017. The hotel and staff were well above average with lots of special touches. Free drink and sushi as a welcome and a port decanter and small tarts were waiting for us in reception every evening. The staff even registered it was my birthday whilst I was there and gave me a bottle of champagne. The hotel itself was well positioned, near the Cais do Sodre Metro and the front facing bedrooms would have had a view over the river… Read Full Review

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★★★★★

“When Irish Eyes are smiling”

Written on: 26/03/2017 by Wendy246 (1 review written)

The hotel location in Dublin was perfect for being near a dropping off point from the airport. The bonus of a river view was a highlight.Being a small city the hotel was on the edge of the main tourist visiting tracks for Dublin's main areas of interest. A near perfect city break… Read Full Review

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★★★★★

“Cyprus holiday in Peyia pathos”

Written on: 25/03/2017

Excellent holiday from start to finish.The flights with Ryanaire were all on time and check in was so easy.The hotel was fantastic room with a sea view no1322 and every thing that Ihad requested we got top floor very quiet . .The restaurant was really good and the staff really do pay attention to all your needs.We will defiantly book with fleet way travel again… Read Full Review

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★★★★★

“Good better great”

Written on: 25/03/2017 by Cdales (1 review written)

Not much to tell really from start to finish fantastic, all transfers were first rate, hotel excellent, weather good. What more do you want… Read Full Review

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★★★★★

“Fabulous holiday enjoyed by all ?”

Written on: 25/03/2017 by Amiyau467 (1 review written)

Holiday was great from start to finish.Booking was straight forward.Transport on arrival and departure was prompt.Hotel was great room spacious and clean,all the staff very friendly and helpful.Food was excellent in fact had an evening meal included in the price which again was excellent and unexpected.Hotel a little out of the way but managed with the shuttle bus and taxis.Unfortunately dident have time to use the spa and pool facilities.We all felt that we could have done with a couple of… Read Full Review

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