Fleetway Travel Reviews - www.fleetwaytravel.com

1 Connaught Place, London, W2 2ET
★★★★★
4.6 / 5
9752
98.0% of users recommend this

Description (provided by business)

We’ve been in the travel industry for over 40 years, and with experience comes insight. We've been tailoring holidays to inspire and delight you, based upon what we know you are looking for and what's important when you travel, whether short or long haul, weekend breaks or for your main summer holiday, We’ve learned about the things that make you smile and the things that make you cry, so we can get every last detail right when helping you decide on your next holiday. We know that holidays can sometimes be a hassle to plan. We’re here to take that hassle away, so it's easier for you to make up your mind. We’ll do the hard work for you, leaving you to get excited about all those things you want to do when you’re away.
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★☆☆☆☆

“Awful Customer Service”

Written on: 22/07/2016 by Tabitha297 (1 review written)

I contacted Fleetway Travel to enquire about a package deal that I had seen on their site as I needed more details (direct flights etc) over the course of 4 telephone calls on hold totalling approx 1hour I got through to a member of staff who sounded rushed, uninterested and preoccupied. The member of staff seemed quite standoffish with a cocky attitude when I was asking questions. I was made to feel like a time waster when I genuinely wanted to get further info then book. There is no way I… Read Full Review

Lynnwhite's Comment

Written on: 25/07/2016

Good Morning

First and foremost I am most sorry to read of the shortfall in service as described above and I am most shocked to be truthful as we do pride ourselves on customer satisfaction. If you would kindly email me I would welcome the opportunity to look further into this matter and offer our genuine apologies. Once again please be reassured that this is not indicative of the usual high level of customer satisfaction that we normally achieve.

Kind Regards

Lynn White
Customer Services Manager

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★★★★☆

“Good experience”

Written on: 22/07/2016 by Sadien495 (1 review written)

happy with our holiday… Read Full Review

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★★★★★

“More than expected”

Written on: 22/07/2016 by AmirahWalsh (1 review written)

The Electra Palace was a5star hotel advertised. We never expect to come up to our 5star ratings when abroad but it was. We said to each other we have dropped on our feet, and we had a really relaxed and super holiday. Thank you very much Fleetway, we shall definitely use your site again. ps all the staff at the hotel were very efficient and friendly and extremely hard … Read Full Review

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★★★★★

“SECOND TIME AROUND”

Written on: 22/07/2016 by 130Santiago (1 review written)

Second visit to Porto booking through Fleetway Travel. Excellent experience again. Very efficient booking procedure, no hassle and very helpful with good follow up information. Crowne Plaza was just as good as our first visit last October. The staff were so welcoming and very helpful. Nothing too much trouble. From the reception staff, waiters and maids all were very friendly and helpful to myself and husband. Our suite was very spacious and well equipped. The breakfast buffet was very good… Read Full Review

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★★★★★

“Bangkok, Krabi, Phuket and Dubai”

Written on: 21/07/2016

Just back from fantastic two weeks in Bangkok, Krabi, Phuket and Dubai, and what a fantastic holiday it was, and it was all down to Fleetway Travel. This was our first visit to these areas and we would not hesitate to return to them. All the transfers were spot on, as were the hotels and their locations. The hotels were all of a superior quality. Any queries we had regarding the holiday were always dealt with quickly and very professionally. We would not hesitate to use Fleetway Travel again… Read Full Review

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★★★★★

“Total rest and relaxation”

Written on: 21/07/2016 by Amirah1977 (1 review written)

The hotel had an interesting selection of art and wacky chairs! The staff could not have done more to make our stay the holiday that we had been working hard for! We got more than value for money and look forward to returning! The pool was refreshing and not crowded the sun bed were huge with a multitude of cushions and large blanketing towels! The pool staff again and again refreshe our ice buckets and put up umbrellas to shield us from the afternoon sun. Before leaving we should have up… Read Full Review

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★★★★★

“Excellent holiday in Umbria”

Written on: 21/07/2016 by patandmartin (2 reviews written)

We went on this holiday with some trepidation as we were not sure if the location would be suitable for my husband who has limited mobility after an accident. We were warned that the holiday might not be suitable but we decided to take a chance and it worked out very well. We reviewed the Relais il Castello and the whole holiday very favourably on trip adviser today. We particularly liked the friendly staff and the beautiful location. There was nothing that we didn't like. Well done… Read Full Review

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★★★★☆

“Great Service.”

Written on: 21/07/2016 by White133 (1 review written)

Had Great Service from initial phone call to Return from a Fantastic Holiday would Recommend Fleetway Travel and Will Definitely use them again for our travel plans in the future, Many Thanks… Read Full Review

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★★★★★

“Exactly what it said on the tin.”

Written on: 21/07/2016 by Jamiya305 (1 review written)

Simple straight forward service that delivered what it said. Nice little tips to help avoid the pitfalls. With as many whistles and bells as you could wish to add… Read Full Review

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★★★★★

“Superb in all respects”

Written on: 21/07/2016

Wow,there is no aspect of this holiday that was less than superb. Hotel room very well furnished, immense and spotlessly clean. Breakfast amazing from huge selection of fresh fruit through a variety of cooked options to pastries! All staff very helpful and friendly. Walking distance to metro and bus stops for town and beach just a few metres from front door. Porto incredibly pretty and 24hr bus tickets perfect for seeing it all plus some inclusive cave visits with port tasting and douro river… Read Full Review

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★★★★☆

“A wonderful week with my daughter at Knossos Beach...”

Written on: 21/07/2016 by Fitzsimmons119 (1 review written)

My daughter and I had a wonderful week at Knossos Beach Bungalows and would recommend it. Our booking was dealt with very efficiently but we were surprised to be flying into Chania rather than Heraklion which necessitated a three and a half hour coach journey dropping off at various hotels along the way. Our return journey to Chania Airport was better as it was just the two of us in a minibus and so much quicker. I would also comment that anybody returning to Gatwick airport would be well… Read Full Review

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★★★★★

“Exceeded expectations ”

Written on: 20/07/2016

I have looked with interest for a number of years at the amazing holidays advertised by Fleetway on Travel Zoo. I have always been a bit sceptical and thought that the offers were too good to be true and the hotels and prices quoted were probably sold out and they would offer an alternative. However I thought why not give it a try and the whole experience was great from start to the end.. From the first contact, agents were knowledgable and prices quoted on the site were accurate with no added… Read Full Review

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★★★★★

“Beautiful hotel! Perfect weather. Great location ”

Written on: 20/07/2016 by Poston01 (1 review written)

What a lovely stay! Hotel was beautiful! Views were amazing! Lovely food! Great staff! Bottle champagne and fruit with a congratulations note for our honeymoon left in room. Entertainment staff were very happy and bubbly and were great with people who wanted to get involved. Beach wasn't to far to walk too. We would defiantly use fleetway travel again - everything from when our holiday started to flights, private transfer, hotel, added info requesting room view (which we got :) .) to private… Read Full Review

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★★★☆☆

“Crete Holiday geedback”

Written on: 20/07/2016 by ChazAllen406 (1 review written)

The transfer from airport to hotel was scary. It took quite some time to find a driver and to establish that he was indeed there to meet me. He drove me to a petroleum station where he told me to continue the rest of my journey in a van that was waiting for me. I wasn't expecting this and so felt very uneasy about it. First day st the Cretan Spa Resort and no towels poolside as they hadn't come back from the laundry. So a sticky start to the holiday! Food at the hotel was very good… Read Full Review

Lynnwhite's Comment

Written on: 20/07/2016

Good Morning

Thank you for taking the time to offer the constructive review above however I am dismayed to read that not all services offered went as seamlessly as we would have hoped. We would like the opportunity to look into the transfer issue and therefore may you kindly email us with your booking reference and full details and I will investigate.

I am pleased however that you still had an enjoyable time at the Cretan Spa Resort.

Kind Regards

Lynn White
Customer Services Manager

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★★★★★

“Friendly, helpful, great deals”

Written on: 20/07/2016 by Timmons189 (1 review written)

From the outset the staff were accomodating of all our needs, finding us the best deals and making the information as clear as can be. It was a great deal and friendly service, we had a fabulous time in an amazing hotel - we would definately travel with Fleetway again - it will be our first choice next year!… Read Full Review

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★★★★★

“Vacation in Madeira”

Written on: 20/07/2016 by CoryScott (1 review written)

Everything went so smoothly. Wonderful hotel, wonderful people, plenty of sunshine, good food and very important to myself and partner no mosquitoes (we both usually get bitten badly). I am sure this is an aspect about Madeira which is not well known and I think it should be better advertised as so may people suffer with mosquitoes bites and therefore may well persuade them to chose Madeira as their destination for their vacation… Read Full Review

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★★★★★

“Top Service”

Written on: 20/07/2016 by Patterson1967 (1 review written)

Good communications Easy forms Good links to data Will use again if right deal is on offer… Read Full Review

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★★★★★

“Great holiday”

Written on: 19/07/2016

Booked holiday to Porto very easy process talking to the Fleetway team was simple. The holiday it self went without a hitch all taken care of by Fleetway agents. This is the second time I've used Fleetway Travel for my city breaks and the service is very good. Would definitely use them again… Read Full Review

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★★★★☆

“Lisbon”

Written on: 19/07/2016 by JoaquinDwyer (1 review written)

Hotel Intercontinental was superb, Included Breakfasts extremely good and meals in the hotel good value for money. Staff were all pleasant and helpful and very efficient. We feel they went " the extra mile" to ensure we were well looked after. We paid for an upgraded room and were very happy with the view over the park and river from our corner sited room… Read Full Review

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★★★★★

“Perfect getaway”

Written on: 18/07/2016 by Sienna136 (1 review written)

Can't fault holiday everything went very smoothly, gorgeous place, … Read Full Review

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