Blacks Reviews - www.blacks.co.uk

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★☆☆☆☆
1.2 / 5
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★☆☆☆☆

“Appalling service - avoid”

Written on: 09/12/2013 by mat5664 (1 review written)

I ordered a fleece on-line with them which never arrived. Took 30 minutes to get through to their customer services (at 10p a minute) who informed me they had cancelled the order due to no stock. Not only had they not told me of this, they had not refunded the money either. I guess there is a reason Blacks are in such a financial mess. I will never order from them again… Read Full Review

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★☆☆☆☆

“Incompetent picking order!”

Written on: 04/11/2013

I ordered a pair of Brasher boots but was sent a different brand and size. They probably had run out of the boot i ordered so tried to fob me off with a different pair. … Read Full Review

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★☆☆☆☆

“Customer service I don't think so”

Written on: 12/10/2013

In July I bought some expensive footwear from the Leicester store, after a few weeks use the sole started to come away from the shoe. Unfortunately I paid for the goods in cash and had lost the receipt, as a regular customer to Blacks I thought they would show some goodwill and comply with the sale of goods legislation and replace the faulty goods. How wrong I was the staff we not interested and refused to assist. I emailed the customer care department, I received a badly worded response… Read Full Review

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★☆☆☆☆

“Blacks don't know where their shops are”

Written on: 06/10/2013

The store locator doesn't show closed down stores. After two weeks of trying with customer service I was finally helped and....sent to a store that was closed...Blacks are hopeless… Read Full Review

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★☆☆☆☆

“Terrible customer service and second hand product...”

Written on: 26/07/2013 by markm3533 (1 review written)

This is quite simply the worst company I have ever dealt with. We bought a tent that leaked. After 3 months of contacting customer services who told us 3 different things we finally sent the tent back by courier provided by Blacks/Millets. Fault would be verified and either a replacement or refund would be issued within 3 weeks. After 6 weeks I contacted them via email. After 7 I tried again. I then telephoned on Friday. On the third attempt I waited for 25 minutes on the end of a… Read Full Review

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★★★☆☆

“Delivery up to 9am for following day is good, stock bad”

Written on: 21/06/2013 by Jax1985 (3 reviews written)

We ordered last night at 8.25pm. It said next day delivery up to 9, we were a bit unsure but thought would give it a go. it wasn't here by 12 so my partner rung to check. He also wanted to ask about the price guarantee as he had seen it cheaper after buying. They matched the price, which was very good of them, and also said it would be here before 6 today. Sure enough it turned up at 12.45. Unfortunaltey it was only the rucksack and not the stove. They hadn't said on the phone that the stove… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 12/04/2013 by poohead2013 (1 review written)

bought some north face e-tip gloves that developed a fault in 4 months. was advised by store to return them for a replacement or refund which i did bringing proof of purchase. Once id paid for parking etc, i returned to Blacks to be told that they would not replace them and this was not company policy. I was told by both customer services and the store that as the product was more than 90 days old, they would bot replace, despite being showed the current sale of goods legislation in store!… Read Full Review

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★☆☆☆☆

“Delivered the wong items!”

Written on: 26/03/2013

Ordered trousers and fleece, got a cambelbak instead. Customer services refused to send correct items while I wait for a further letter from them with return/refund instructions. This means I will not have the items on time before my holiday, when I need them UNLESS I place another order, customer service tells me… Read Full Review

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★☆☆☆☆

“I would Give Blacks No Stars If The Review Centre...”

Written on: 12/09/2012 by GlennP50 (1 review written)

i contacted Blacks three months ago with a faulty shoes that I purchased at one of their stores. Their management team was useless in dealing with the problem and I had to contact the manufacturer directly who almost imediately agreed a replacement with Blacks when they looked at the photos that I sent to them. I am still waiting for the replacements. I have lost all faith in Blacks. Dear Ken Reeve, MD of Blacks, You have been in the job now as long as I have been trying to resolve this issue… Read Full Review

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★☆☆☆☆

“Absolutely appalled!! ”

Written on: 17/11/2010

Absolutely appalled!!

Apparently my card failed security checks, rang up customer services who told me it was because hey had no stock of on item. Changed the colour, still same error. Rang my card supplier who said there were not problems.
Offer ran out so Blacks wouldnt help.
Spoke to Nick Farrell ( Head of Customer Services) who is no help whatsoever, extremely rude and is working in the wrong job.
Emailed E Commerce director is hasnt responded yet.

Worst online experince in my life. Far… Read Full Review

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Reenie2013's Comment

Written on: 08/05/2014

Oh, if the head is rude, that explains the couldn't be stuffed attitude of his staff

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★★☆☆☆

“It was best deal in the market at the time, but it has...”

Written on: 16/05/2010 by astratow (7 reviews written)

It was best deal in the market at the time, but it has been delayed. I ordered stuff with Next day delivery service, nobody bodered to tell me it wont be next day. I phoned up customer service, lady on other end apologised and offered to cancel Next day delivery charge, but it has never happened. Customer service is only open until afternoon, nobody replies on Your online questions.
I would say - there is some good deals, but shop customer service is next to zero. They recommend to write… Read Full Review

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Gumgumtree's Response to astratow's Review

Written on: 11/09/2010

I found this review not helpful because...
<br/>it was totally based around the service rather than the product

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Astratow's Response to astratow's Review

Written on: 22/10/2010

Yes, it is about service, because this is review of the shop, not product. But if You want to know about product, it's Berghaus C70 rucksack and it works ok. It should be better designed - when You try tu use full capacity, You cannot close it, because covers straps are too short. Apart of this - very comfortable and durable so far, although it missed main test, because it hasnt arrive on time.
<br/>

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★☆☆☆☆

“Blacks usually have some very good sale items at great...”

Written on: 25/08/2010

Blacks usually have some very good sale items at great prices and I was tempted to buy a number of things recently. I have previously shopped there and would say the layout of the stores is a little confusing but the quality of goods is usually good. However, I would now say DO NOT USE them! I had to return a jacket which has a faulty zip and they refuse to refund my money (the jacket is only 14 days old). I pointed out this was against my consumer rights and was directed to ring the… Read Full Review

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