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Written on: 12/04/2013 by poohead2013 (1 review written)
bought some north face e-tip gloves that developed a fault in 4 months. was advised by store to return them for a replacement or refund which i did bringing proof of purchase. Once id paid for parking etc, i returned to Blacks to be told that they would not replace them and this was not company policy. I was told by both customer services and the store that as the product was more than 90 days old, they would bot replace, despite being showed the current sale of goods legislation in store!… Read Full Review
Written on: 26/03/2013
Ordered trousers and fleece, got a cambelbak instead. Customer services refused to send correct items while I wait for a further letter from them with return/refund instructions. This means I will not have the items on time before my holiday, when I need them UNLESS I place another order, customer service tells me… Read Full Review
Written on: 12/09/2012 by GlennP50 (1 review written)
i contacted Blacks three months ago with a faulty shoes that I purchased at one of their stores. Their management team was useless in dealing with the problem and I had to contact the manufacturer directly who almost imediately agreed a replacement with Blacks when they looked at the photos that I sent to them. I am still waiting for the replacements. I have lost all faith in Blacks. Dear Ken Reeve, MD of Blacks, You have been in the job now as long as I have been trying to resolve this issue… Read Full Review
Written on: 17/11/2010
Apparently my card failed security checks, rang up customer services who told me it was because hey had no stock of on item. Changed the colour, still same error. Rang my card supplier who said there were not problems.
Offer ran out so Blacks wouldnt help.
Spoke to Nick Farrell ( Head of Customer Services) who is no help whatsoever, extremely rude and is working in the wrong job.
Emailed E Commerce director is hasnt responded yet.
Worst online experince in my life. Far… Read Full Review
Written on: 16/05/2010 by astratow (7 reviews written)
It was best deal in the market at the time, but it has been delayed. I ordered stuff with Next day delivery service, nobody bodered to tell me it wont be next day. I phoned up customer service, lady on other end apologised and offered to cancel Next day delivery charge, but it has never happened. Customer service is only open until afternoon, nobody replies on Your online questions.
I would say - there is some good deals, but shop customer service is next to zero. They recommend to write… Read Full Review
Written on: 25/08/2010
Blacks usually have some very good sale items at great prices and I was tempted to buy a number of things recently. I have previously shopped there and would say the layout of the stores is a little confusing but the quality of goods is usually good. However, I would now say DO NOT USE them! I had to return a jacket which has a faulty zip and they refuse to refund my money (the jacket is only 14 days old). I pointed out this was against my consumer rights and was directed to ring the… Read Full Review
As rated by real users
" Magical box of foam " Read More
" This company has no integrity " Read More
Written by Kathleen1969
" Fast Shipping " Read More
" The WORST !!Customer service in the store " Read More
" Non existant customer service " Read More
Written by Dave1234567890