House of Fraser Reviews - www.houseoffraser.co.uk

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★★★☆☆
3.3 / 5
173
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Summary

House of Fraser is a large department store with over 1,000 brands to shop from.
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★★★★★

“Freindly, Helpful and polite ”

Written on: 22/06/2012

popped into store to look for a treat for a friend Carol the assistant was very helpful in giving different ideas on the price range i was looking for :)))). My only negative point would be on entering the shop every sales assistant asked if they could help or be of assitance which was a little bit over powering. Once i have chosen my items the paymetn process was quick and effiecent… Read Full Review

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★☆☆☆☆

“Recognition points vouchers”

Written on: 19/06/2012

I wished to purchase a dress and jacket at full price from the Windsmoor Department. I was told that my Recognition voucher for £40.00 could not be used. As I wanted the items I bought them. On returning home I telephoned 'Beatties' to ask why the voucher could not be used against a full price purchase. The person who took the call was excellent and got approval for the voucher to be used. It did cost me more petrol and car-parking fees to return to the store to have the adjustment made. What… Read Full Review

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★★★★★

“Oxford Street branche denim department ”

Written on: 17/06/2012 by Jelena (1 review written)

My praise for the sales assistant Deon Williams. Her name appears on my receipt and that is how I know it. She was so helpful and made a real effort to find the pair that would suit my figure the best. She kept on running up and down, going to the stock room to get another size, that I felt she is genuinely trying to get me what I want. As a result the whole shopping experience was much more pleasant and not only did I buy two instead of one pair of jeans I came to get, but I am so happy with… Read Full Review

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★★★★★

“Bedding wish list”

Written on: 13/06/2012 by Jules67 (1 review written)

We visited the store on a trip from Southampton. I saw some bedding I needed a different size,as it was now in clearance. Also some lovely pillowcases wich the store had sold out of. A very helpful extremely polite lady called Laura went out of her way promptly searched for the items,and placed an order for me...assistants normally say sorry we don't have any and that's that...she appreciated how much I wanted the bedding...Claire at house of Fraser in bath Sheridan bedding...ten out of ten… Read Full Review

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★★☆☆☆

“Solihull Store. Self Service-Eat In.”

Written on: 08/06/2012

My friend and I visited your slf service eat in on. Wednesday 30th May at lunchtime ..We waited almost five minutes before anyone appeared to take our order. We both decided to have the pizza and salad. When the food arrived the pizza was cold and tasteless the salad was a few green leaves and a sliced tomato. We asked for mayonnaise and when it finally arrived it was one tiny pot between us.. The cafe was almost empty and a lady in front of us walked out because she got third of waiting… Read Full Review

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★★★★★

“clinique staff katie scane so very helpful”

Written on: 04/06/2012 by fixitjohn (1 review written)

today we went into your store 1056 bristol on to the clinique dept, the young lady [katie scane] was so very helpful to my wife in her chose of new makeup. she took her time to make sure my wife was happy with her choses and should her how to use the produces,KEEP TRAINING ALL YOUR STAFF LIKE KATIE AND YOU WONT GO FAR WRONG. GREAT HELP WILL RETURN IN THE FUTURE AND TELL OUR FRIEND HOW HELPFUL SHE WAS… Read Full Review

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★★★★★

“excerlent sales service”

Written on: 04/06/2012

I had the best caring and patient sales service I have ever had in all my years of travelling to UK. The young ladies name is Jodie Meyers, service was in Home department High Wycombe store Although she had no experience of foreigners purchasing with a foreign Visa card and also wanting a Vat form she assisted me with all the complicated procedures to purchase on line with a foreign Visa card etc. Although there was a sale on she spent the time with me to make sure I got the items I… Read Full Review

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★☆☆☆☆

“Treated with contempt”

Written on: 01/06/2012

I am a very frequent visitor to House of Fraser Leamington Spa. I hold and use to the exclusion of others a House of Fraser Mastercard. I have been a very loyal customer. That ends today. Enticed by mail shots of advantageous rewards and frequently unable to find a garment in a size 6/8 I resorted to the internet. I was looking for an outfit for two special occasions.I concede I ordered a number of garments and accessories - sadly not one item either fitted or matched the description. I… Read Full Review

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★★★★☆

“Yves Saint Laurent products”

Written on: 01/06/2012

Walking through the entrance I could see Yves Saint Laurent beckoning me. As I reached for the lipstick, a very lovely assistant[Young enough to be my daughter],helped me to chose my colour. Rose Stiletto satiny radiance 9.Also the nail polish the very latest nail lacquer, Rose Futuriste,11.Would you like to try the blusher? she said.After sampling on the high stool we decided on Blush Radiance, peachy 2 .This was all very nice to have undivided attention. I suddenly remembered that I also need… Read Full Review

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★★★★☆

“Shopping at the Grosvenor Centre store, Northampton”

Written on: 01/06/2012

I purchased two items from this store yesterday. The experience was good and I was well served by two assistants, Susan Wakeling and Janice Brook. When I arrived home I found that there was a problem, namely that the security tag had not been taken off the pair of trousers that I had bought from Janice. I made a telephone call to the store and although it took another phone call to solve the problem, they agreed that someone would come to my house to remove the tag. This was done by another… Read Full Review

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★☆☆☆☆

“Dissapointed”

Written on: 30/05/2012 by Nat1977 (1 review written)

I wanted to try Mac concealer to cover a red mark just above my ankle (looks similar to a birth mark) as I had read it. Covered tattoos etc. As I have never used Mac products before was looking for assistance with colour and how it could be used. I have ended up having to go there twice, firstly to get the concealer Mac Studio Finish (which they didn't do a colour match so I had to just choose myself), secondly to buy loose powder to set the concealer and unfortunately waited around for… Read Full Review

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★★★★☆

“Welcome back!”

Written on: 24/05/2012

Due to rising prices I had to 'cut back' on my hairdresser at the Aveda salon in the H of F. However, I bumped into Liz one day and she told me that her prices had been reduced - hooray! I went back yesterday to Aveda and received a lovely warm welcome from the staff, I had a wonderful head massage and super haircut by Liz....it was bliss. After I went to the Clinque counter for the first time to take advantage of their super offer...six trial sizes free when buying two of their products. The… Read Full Review

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★★★★★

“Excellent Makeup Advise.”

Written on: 23/05/2012

The assistant had plenty of knowledge, regarding my eyes area. Gave me a free make up on the eye area, to deal with my problem. Would definately visit the Lincoln Store again and visit the same assistant. Clarins make up doing a good job… Read Full Review

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★★☆☆☆

“No sales team ”

Written on: 22/05/2012 by Omara5 (1 review written)

Tried to buy a bracelet on Saturday in the Croydon store. No staff available to serve me. One lady did try but did' nt have the key to open the cabinet . So left and went to serve someone else, no management around to help. So left and had to come back later, which was very inconvieant. For such a large store the service was appalling and the lack of interest by the staff was worse… Read Full Review

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★★★★★

“Personal Shopper experience”

Written on: 21/05/2012

i took my daughter to House of Fraser in Cabots Circus, Bristol on her 21st birthday for a personal shopper experience. We were helped by Lucy Taylor. my daughter really enjoyed her experience. Nothing was too much trouble for Lucy and my daughter was amazed just how 'right' Lucy's suggestions were.She didn't push anything on to us and was very patient. Lucy took notive of all of my daughters likes and dislikes. A great experience. Thank you Lucy… Read Full Review

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★★★★★

“Shopping Made a Pleasure”

Written on: 20/05/2012 by Georgiepip (1 review written)

Visited House of Fraser in Solihull on Saturday last. I just wanted to slip in, buy some Opium Perfume and go, BUT got sidetracked by the lovely display of Yankee Candles (which I adore) and made a puchase. I then went to the YSL Counter to buy the perfume. The Consultant there was absolutely lovely, although I wanted Opium she suggested that I at least try the new Opium ranges, which were very nice, but I still preferred my usual Opium. She gave me a lovely mobile phone holder by YSL and… Read Full Review

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★★★★★

“Friendly and efficient”

Written on: 13/05/2012 by Franceshawley (1 review written)

I wanted to buy eye cream and approached Miss Eva Fischer. She explained the use of the eye cream I was interested in and allowed me to sample it. I dislike heavy salesmanship and this lady simply explained the use of eye creams in general and gave me facial massage tips. She did not insist that I use all the same facial products. This respect for my own intelligence was refreshing. I will certainly return and use more the the same products as I really like the product I purchased… Read Full Review

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★★★★★

“Visit to Skipton store - Rackhams”

Written on: 13/05/2012

I visited the store yesterday and had a very enjoyable and successful visit. I started with a snack in the restaurant which was very good, and then browsed the clothes department. The clothes were nicely presented and the staff were helpful and pleasant, resulting in my making two purchases. I then went to the Clinique counter (the real reason why I was there)and had a very happy experience having skin tests and colour matches performed by an extremely pleasant and helpful lady. She was… Read Full Review

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★★★★★

“House of Fraser in Victoria is the best!”

Written on: 11/05/2012

I went to the House of Fraser store in Victoria on Saturday 5 May. I wanted to buy a jacket. No-one hassled me while I was looking around, but when I was trying on a jacket, an assistant asked me if I needed any help. She was then very helpful, as I wanted to wear the new jacket, and so she spent a long time wrapping up my old jacket so it would not get wet in the pouring rain outside. I always find the sales staff there very helpful, and would recommend the store to anyone. … Read Full Review

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★★★★★

“Superb service at Sheffield Meadowhall store”

Written on: 09/05/2012 by Astrodamus (1 review written)

I have tried to find a small jug for some time, that provides fl oz, ml and pint measures without success. 'Jill' however took this on as a project almost (bless her) and after much searching, produced the very thing. Much appreciated. For the record a JJ clear jug, ref 0603 5028420093827… Read Full Review

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