House of Fraser Reviews - www.houseoffraser.co.uk

Click here if this is your business
★★★☆☆
3.3 / 5
178
58% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Summary

House of Fraser is a large department store with over 1,000 brands to shop from.
? Ask our helpful community of experts about this product or company
House of Fraser www.houseoffraser.co.uk - Ask a question now

Media Gallery for House of Fraser www.houseoffraser.co.uk

House of Fraser www.houseoffraser.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★☆☆☆

“Perfume Purchase”

Written on: 11/07/2012

No sales assistant on the Estee Lauder perfume counter at your Edinburgh store - 9 July 2012. Had to ask the doorman for assistance to find a sales assistant.Would have made a bigger purchase if there had been better service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Superb quality shop”

Written on: 08/07/2012

Super store I like it quality clothing for affordable prices. I love this superb store more discounts are fantastic to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“An excellent experience”

Written on: 03/07/2012 by RegandVal2 (1 review written)

Full marks to sales assistant Marc O`Keefe of Lakeside store. He was very knowledgable, pleasant, patient and helpful to my wife and I in choosing our final purchase… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“friendly and helpful”

Written on: 29/06/2012

I visited the baby department on 26June in Edinburgh. The young girl there helped me in my search for a baby hat. I ended up with a cuddly toy which was boxed for me. Both assistants were interested in who it was being bought for and all this makes for pleasant shopping. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“My mulberry visit”

Written on: 23/06/2012 by paulwells15 (1 review written)

I visited the Mulberry Shop at house of fraser on 23 June 2012, victoria square today. I have a mulberry wallet which my finacee bought me recently, my wallet got water marked. I phoned the shop and was advised to call in. I called in, when I spoke to the assistant, Coleen Farrell and told her of my problem, she said that i should call in on a week day when the shop wasnt so busy, she could then rub a little gel on the wallet and seal it. But she couldnt do it on a saturday as it was so busy… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Freindly, Helpful and polite ”

Written on: 22/06/2012

popped into store to look for a treat for a friend Carol the assistant was very helpful in giving different ideas on the price range i was looking for :)))). My only negative point would be on entering the shop every sales assistant asked if they could help or be of assitance which was a little bit over powering. Once i have chosen my items the paymetn process was quick and effiecent… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Recognition points vouchers”

Written on: 19/06/2012

I wished to purchase a dress and jacket at full price from the Windsmoor Department. I was told that my Recognition voucher for £40.00 could not be used. As I wanted the items I bought them. On returning home I telephoned 'Beatties' to ask why the voucher could not be used against a full price purchase. The person who took the call was excellent and got approval for the voucher to be used. It did cost me more petrol and car-parking fees to return to the store to have the adjustment made. What… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Oxford Street branche denim department ”

Written on: 17/06/2012 by Jelena (1 review written)

My praise for the sales assistant Deon Williams. Her name appears on my receipt and that is how I know it. She was so helpful and made a real effort to find the pair that would suit my figure the best. She kept on running up and down, going to the stock room to get another size, that I felt she is genuinely trying to get me what I want. As a result the whole shopping experience was much more pleasant and not only did I buy two instead of one pair of jeans I came to get, but I am so happy with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Bedding wish list”

Written on: 13/06/2012 by Jules67 (1 review written)

We visited the store on a trip from Southampton. I saw some bedding I needed a different size,as it was now in clearance. Also some lovely pillowcases wich the store had sold out of. A very helpful extremely polite lady called Laura went out of her way promptly searched for the items,and placed an order for me...assistants normally say sorry we don't have any and that's that...she appreciated how much I wanted the bedding...Claire at house of Fraser in bath Sheridan bedding...ten out of ten… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Solihull Store. Self Service-Eat In.”

Written on: 08/06/2012

My friend and I visited your slf service eat in on. Wednesday 30th May at lunchtime ..We waited almost five minutes before anyone appeared to take our order. We both decided to have the pizza and salad. When the food arrived the pizza was cold and tasteless the salad was a few green leaves and a sliced tomato. We asked for mayonnaise and when it finally arrived it was one tiny pot between us.. The cafe was almost empty and a lady in front of us walked out because she got third of waiting… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“clinique staff katie scane so very helpful”

Written on: 04/06/2012 by fixitjohn (1 review written)

today we went into your store 1056 bristol on to the clinique dept, the young lady [katie scane] was so very helpful to my wife in her chose of new makeup. she took her time to make sure my wife was happy with her choses and should her how to use the produces,KEEP TRAINING ALL YOUR STAFF LIKE KATIE AND YOU WONT GO FAR WRONG. GREAT HELP WILL RETURN IN THE FUTURE AND TELL OUR FRIEND HOW HELPFUL SHE WAS… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“excerlent sales service”

Written on: 04/06/2012

I had the best caring and patient sales service I have ever had in all my years of travelling to UK. The young ladies name is Jodie Meyers, service was in Home department High Wycombe store Although she had no experience of foreigners purchasing with a foreign Visa card and also wanting a Vat form she assisted me with all the complicated procedures to purchase on line with a foreign Visa card etc. Although there was a sale on she spent the time with me to make sure I got the items I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Treated with contempt”

Written on: 01/06/2012

I am a very frequent visitor to House of Fraser Leamington Spa. I hold and use to the exclusion of others a House of Fraser Mastercard. I have been a very loyal customer. That ends today. Enticed by mail shots of advantageous rewards and frequently unable to find a garment in a size 6/8 I resorted to the internet. I was looking for an outfit for two special occasions.I concede I ordered a number of garments and accessories - sadly not one item either fitted or matched the description. I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Yves Saint Laurent products”

Written on: 01/06/2012

Walking through the entrance I could see Yves Saint Laurent beckoning me. As I reached for the lipstick, a very lovely assistant[Young enough to be my daughter],helped me to chose my colour. Rose Stiletto satiny radiance 9.Also the nail polish the very latest nail lacquer, Rose Futuriste,11.Would you like to try the blusher? she said.After sampling on the high stool we decided on Blush Radiance, peachy 2 .This was all very nice to have undivided attention. I suddenly remembered that I also need… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Shopping at the Grosvenor Centre store, Northampton”

Written on: 01/06/2012

I purchased two items from this store yesterday. The experience was good and I was well served by two assistants, Susan Wakeling and Janice Brook. When I arrived home I found that there was a problem, namely that the security tag had not been taken off the pair of trousers that I had bought from Janice. I made a telephone call to the store and although it took another phone call to solve the problem, they agreed that someone would come to my house to remove the tag. This was done by another… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dissapointed”

Written on: 30/05/2012 by Nat1977 (1 review written)

I wanted to try Mac concealer to cover a red mark just above my ankle (looks similar to a birth mark) as I had read it. Covered tattoos etc. As I have never used Mac products before was looking for assistance with colour and how it could be used. I have ended up having to go there twice, firstly to get the concealer Mac Studio Finish (which they didn't do a colour match so I had to just choose myself), secondly to buy loose powder to set the concealer and unfortunately waited around for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Welcome back!”

Written on: 24/05/2012

Due to rising prices I had to 'cut back' on my hairdresser at the Aveda salon in the H of F. However, I bumped into Liz one day and she told me that her prices had been reduced - hooray! I went back yesterday to Aveda and received a lovely warm welcome from the staff, I had a wonderful head massage and super haircut by Liz....it was bliss. After I went to the Clinque counter for the first time to take advantage of their super offer...six trial sizes free when buying two of their products. The… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent Makeup Advise.”

Written on: 23/05/2012

The assistant had plenty of knowledge, regarding my eyes area. Gave me a free make up on the eye area, to deal with my problem. Would definately visit the Lincoln Store again and visit the same assistant. Clarins make up doing a good job… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“No sales team ”

Written on: 22/05/2012 by Omara5 (1 review written)

Tried to buy a bracelet on Saturday in the Croydon store. No staff available to serve me. One lady did try but did' nt have the key to open the cabinet . So left and went to serve someone else, no management around to help. So left and had to come back later, which was very inconvieant. For such a large store the service was appalling and the lack of interest by the staff was worse… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Personal Shopper experience”

Written on: 21/05/2012

i took my daughter to House of Fraser in Cabots Circus, Bristol on her 21st birthday for a personal shopper experience. We were helped by Lucy Taylor. my daughter really enjoyed her experience. Nothing was too much trouble for Lucy and my daughter was amazed just how 'right' Lucy's suggestions were.She didn't push anything on to us and was very patient. Lucy took notive of all of my daughters likes and dislikes. A great experience. Thank you Lucy… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview