House of Fraser Reviews - www.houseoffraser.co.uk

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★★★☆☆
3.3 / 5
178
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Summary

House of Fraser is a large department store with over 1,000 brands to shop from.
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★★★★☆

“self service cafe”

Written on: 09/09/2012 by Nest (1 review written)

L recently went to your cafe for a meal and drink, and I was served by Michelle Melton. She was very friendly and made me feel welcome. I really like the House of Fraser anyway, but it is a great place to sit down in such a nice atmosphere. Thank you N Lumsden Horncastle Lincs… Read Full Review

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★★★☆☆

“Staff ensure Security tags are removed after purchase! ”

Written on: 09/09/2012

Usually I love to shop in House of Fraser Aylesbury, but not today because the assistant had not removed the security tag after I had purchased a rain mac! Loud alarm bell sounded as I walked out into the large shopping precinct, which caused everybody in the busy precinct to stare in my direction - at this I froze and felt humiliated. I was most surprised at my reaction to the humiliation I felt, but it really knocked me back and made me feel very shaky. I think the store should introduce… Read Full Review

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★★★★★

“Helpful and accommodating service and great patience”

Written on: 01/09/2012

I spent over an hour choosing a Sheila Fleet item and was helped in my decision by the assistant, Coylah Ferguson, who was very patient with a 'indecisive' customer. The following day, I returned to exchange for a more expensive item in the range seen on your website, and she couldn't have been more welcoming and pleasant. She really went out of her way to help and advise. The wealth of choice in the jewellery room was excellent and so much better than going into several outlets which only… Read Full Review

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★★★★★

“Shopping in Wolverhampton”

Written on: 26/08/2012 by Desireecohen (1 review written)

I live and work in Wolveerhampton and Wolverhampton's store is one of the best department stores i've been to, especially ladies fashion. I work across the road from the store and pop in my lunch hour. Whichever department i visit the staff are always friendly and helpful. i bought a sikrt recently and was looking for a top to match. The assistant took the time and trouble to search other sections to find the perfect match. the toilets are always clean and tidy and shopping there is always… Read Full Review

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★★★★☆

“The Best choice in Town”

Written on: 25/08/2012

I particularly like the wide choice of garments in the store. Also the helpful staff .just yesterday an assistant spent minutes searching for a special blouse for me. I shall go again. I also have told friends how helpful the staff have always been to me. I like the spacious lay out too… Read Full Review

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★★★★★

“my first visit to the refurbished storemy first ”

Written on: 23/08/2012

my first reaction on entering the argyle street doorway was wow have i come into the wrong store the decor and the display of footwear and handbags was amazing and very suitable for all ages and finances as i continued around the store i was met with friendly and very helpful staff and fo finish off a lovely shop i got a great bargain on a top thank you i will definately be back… Read Full Review

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★★★★★

“Superb Service”

Written on: 21/08/2012 by CumbrianJill (1 review written)

I would like to praise the excellent service I received from your Carlisle and Guildford stores on 17 August. I went into the Carlisle store hoping to find some Linea Sunshine hand towels to match the bath towels and mat I'd bought online (I used your delivery to store service which worked very well). As they didn't, the saleslady phoned other stores and found me the towels I wanted in Guildford. I was able to buy these and arrange for them to be posted to my home address. They arrived this… Read Full Review

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★★★★★

“Makeover with Claire in Bournemouth..”

Written on: 14/08/2012

I had a very informative makeover with Claire last Friday. I am slowly collecting my favourite skincare range and make up, which I love using. Claire is very confident and helpful and I recommend her to my friends… Read Full Review

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★★★★☆

“Day off work for shopping”

Written on: 10/08/2012

Being in desperate need of a change of sceneryI visited Cheltenham on a beautiful day. Once inside the House of Fraser I visited the ground floor where the assistants were so helpful friendly and more than ready to assist me. Next to the womens cloths where again the assistants werecheerful and very relaxing not pushing a sale but only tooready to advise. I really felt a lot better especially having made severalpurchases… Read Full Review

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★★★★★

“Cheryl Wilson who works Biba at Victoria Centre...”

Written on: 09/08/2012

I today purchased a beautiful brown coat from the above store. While i was there i was helped by a fantastic lady who was naturally gifted at her job. She advised me to try the Biba scarf with the said item and showed me how to style the scarf and at no point was she pushy or rushed me and there was no "hard sale" Inititally i only purchased the coat but having spent 2 hours shopping i returned to purchase the said scarf as it had made such an impact on the coat. Thanks again Cheryl for your… Read Full Review

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★★★★★

“Assistants helpfullness to customers”

Written on: 08/08/2012

Have visited Jollys of Bath several times and wish to put on record the absolutely outstanding service received from the assistances-especially the Menswear Dept.If an item was not in stock in a size required they always managed to get it from another Store or on-line and were so courteous and helpfull… Read Full Review

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★★★★☆

“saturday shopper”

Written on: 30/07/2012 by Hannahbaloo (1 review written)

I was purchasing a leather handbag not a cheap item at over a hundred pounds+ the mature lady on the dept was lovely had a pleasant friendly manner and wished me good morning, which was very nice. However she was over taken by a young asian girl who asked me what I wanted, I said I will know when I see it. I found a very nice tan leather Dickins and Jones bag which I carried over to the mirror to look at the perspective of the bag on me. It was not to many mins when the youngster kept on saying… Read Full Review

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★★★★★

“Always Helpful!!!”

Written on: 28/07/2012 by nearorfar (1 review written)

Visiting the Sisley Counter at the Birmingham Store is always a great pleasure. The girls there Karen and Kate are so lovely and helpful, the advice they have given me has really helped my skin problems and I now feel as though I wish I had been to see them years ago. Nothing has been sold to me prior to having tried it out at home first which is a real bonus as in the past I have spent a great deal of money only to find products not suitable. Kate is a great Make Up Artist and has been a… Read Full Review

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★★★★★

“My Wedding Dress experience”

Written on: 25/07/2012

I had the great pleasure of meeting Maxine at Bluewater wedding dept, she helped me to choose the correct dress for my shape - she could see me in one that I was not keen to try, because of the off the shoulder style, but after many dresses she kindly hepled me with & many sizes & checking other stores availability - I tried on the one she said would suit me best - and hey Presto! It was the best - Maxine certainly knows her job - nothing was too much trouble for her & she gave service with a… Read Full Review

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★★★★★

“I visited the store in Bluewater and was served by Fay...”

Written on: 20/07/2012

I visited the store in Bluewater and was served by Fay Woodhams. She was very helpful with regards to advising us on our purchase, and had a very pleasant manner… Read Full Review

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★★★★★

“experience of shopping”

Written on: 18/07/2012

I was attended by Amanda Keveren on Saturday at your Cavendich House store. I was buying a wedding outfit and had been looking around for some time. Amanda just took over and showed me many outfits and listened to my needs and commented truthfully on her opinion of each outfit. This is rare, usually the assistant just wants to sell you something. I was delighted with my eventual purchase and in fact after lunch in the store I went back and bought the clutch bag to complete the outfit… Read Full Review

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★☆☆☆☆

“House of Fraser Glasgow -Appalling shop”

Written on: 17/07/2012 by strath4 (1 review written)

This Glasgow store is like a junk shop. I have been shopping in Frasers for many years but now find it is quite impossible to buy anything appropriate for the mature woman. On saying that the lady in Country casuals was very nice and made you feel welcome. Other than that the whole store is like a junk shop except for the cosmetic department and trying to find some of the departments is a nightmare. I won't be going basck in hurry and I won't be recommending Fraser's to my friends… Read Full Review

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Guest's Response to strath4's Review

Written on: 18/07/2012

THE DARLINGTON STORE WAS VERY HELPFUL FIRSTLY I VISITED THE RADLEY HANDBAG COUNTER AND KNEW EXACTLY WHAT I WANTED BUT STAFF VERY OBLIGING. NEXT I VISITED THE PERFUME DEPARTMENT AND WAS SERVED BY CARLEY AT THIS COUNTER, I DIDN'T KNOW WHAT I WANTED, TOO MUCH TO CHOOSE FROM, IN THE END BOUGHT 'PAUL JACOBS'. VERY PATIENT STAFF!!

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★★★★★

“Very Impressed”

Written on: 16/07/2012 by PaulandCarole (1 review written)

Returned to the House of Fraser Store at Cabot Circus, Bristol, because of good experience in the shoe department the previous week,on that occassion, the sales assistant was more than helpful and took time to give advice over and above our expectations.The second experience proved to match the earlier one,especially as the price of goods proved highly competitive with stores in the vacinity! However,it was the sales staff who yet again impressed, especially a chraming and knowledgable young… Read Full Review

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★★★★★

“Very Helpful-Friendly-Speedy-Red Curve-Purchase-Edinburgh ”

Written on: 12/07/2012 by JoyceScottishBorders (1 review written)

EXCELLENT FRIENDLY SPEEDY CUSTOMER SERVICE WHO WENT THAT EXTRA MILE In Edinburgh Tuesday looking for 70% discounted curved oval dishes before rushing to catch train. Jenners had them in their window but couldn't supply me with small ones and re-directed me to House of Fraser. Located department from ground staff who directed me to the right floor. On locating product range - adviser-Eleanor Morrioson-(till name receipt)looked up her computer for me the sizes that were available as I wasn't… Read Full Review

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★★★★★

“PRAISE”

Written on: 12/07/2012 by catfink (1 review written)

MY SHOPPING EXPERIENCE IN THE SHOE DEPARTMENT HOUSE OF FRASER, BOURNEMOUTH. SALES ADVISOR NATALIE THOMAS, STORE NO: 1001. EXCELLENT SERVICE, HELPFUL, PATIENT AND VERY BEAUTIFUL WITH LOVELY SMILE. GOOD VISIBLE PUBLIC RELATIONS POTENTIAL FOR HOUSE OF FRASER. … Read Full Review

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