House of Fraser Reviews - www.houseoffraser.co.uk

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★★★☆☆
3.4 / 5
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Summary

House of Fraser is a large department store with over 1,000 brands to shop from.
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House of Fraser www.houseoffraser.co.uk

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★★★★☆

“Pretty clothes for the Shorter Lady”

Written on: 05/10/2012 by EileenAnne (1 review written)

I have problems getting tops for the shorter person, I am petite, but not slim. Although many places address the length of trousers, skirts and dresses, few have shorter tops that are flattering. I found the instore staff of the Petite sections very helpful and there were both tops and skirts which fitted. Thank you… Read Full Review

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★★★★★

“Quality, Style Great Range”

Written on: 02/10/2012

I visited HOF at Metro Centre Gateshead recently and as always they have a great range of high quality fashion clothing, cosmetics and homeware, my husband thinks their mens department is excellent, especially when compared to other department stores such as Marks and Spencer who seem to be stuck in a time warp! The staff are great and realy helpful and friendly, also the restaurant is well worth a visit as they have great food with a good choice… Read Full Review

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★★★★★

“Shopping at its best”

Written on: 29/09/2012 by Zumpy (1 review written)

Saturday 29th September started quite well with a visit to Meadowhall planned to buy essential "make-up" items. Little did I realise that during a visit to House of Fraser we would buy a new bed, bedding, cushions, and all the neccesities to transform our bedroom. The sales lady, Sharon, was well informed about the products, she was friendly without being pushy and left us to decide about our purchases. We felt relaxed, and under no pressure to purchase anything. She offered us interest free… Read Full Review

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★★★★★

“Department staff member”

Written on: 24/09/2012 by dorothymclardy (1 review written)

Looking for an outfit for a wedding went to Glasgows Frasers occasional wear department I was in for a treat as the serice and advice I got from Suzanne Burke was 1st class not only about the style of outfit that suited me but right down to the shoes and jewellery. She is certainly a great asset to the dpartment. Keep up the good work Suzanne, I will certainly shop there again. Dorothy McLardy. Kilmarnock… Read Full Review

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★★★★★

“Great HOF/Superdy experience”

Written on: 16/09/2012 by Hotbod72 (1 review written)

Popped into HOF whilst mooching (& spending) at Cabot Circus Bristol, been checking out Superdry *manbags* online but all seemed a little too big or too small and I actually like to see the interior of a bag to make sure there's separate compartments for keys/wallet/mobile etc. Couldnt believe my luck when my better half Sarah spotted a medium sized bag in navy that fitted my requirements perfectly! Couldn't wait to get to the till to pay and was served by Paul Perkins who was polite and… Read Full Review

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★★★★★

“the staff”

Written on: 15/09/2012

I took my 95 year old aunt to your Plymouth branch, and had the most amazing service from Ann Marie and Sarah. Nothing was too much trouble and their attitude towards my elderly aunt was wonderful. I will definately take her shopping there again. Thank you Ann Marie and Sarah You are lovely girls and a credit to House of Frazer… Read Full Review

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★☆☆☆☆

“Treated like a thief”

Written on: 14/09/2012 by gillkim (1 review written)

I purchased an item from the Tommy Hifiger department at The House of Frazer Solihuly. Unfortunatly when I returned home to my house in Hereford I decieded that it did not suit me and so I decieded to return the item to my nearest HOF, which is at Worcester. I approached the desk and asked for a refund handing my reciept over. The assistant tried several times to read the reciept with the till gun but to no avail saying Solihul. The manager a lady named Emily came to the till and said that she… Read Full Review

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★★★★★

“Great service”

Written on: 12/09/2012 by markantrobus (1 review written)

We shop a lot at the cosmetics dept,and have been served many times by Bernie Bird.She is a credit to the store with her knowledge and customer service and always willing to advise and help. I have been using this store for over 10 years and the level of survive I have experienced in this time sets the standards of how running a departmental store should be run,unlike other high end stores So well done House Of Frasser for looking after me and my family and long may we be shopping there… Read Full Review

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★★★★☆

“self service cafe”

Written on: 09/09/2012 by Nest (1 review written)

L recently went to your cafe for a meal and drink, and I was served by Michelle Melton. She was very friendly and made me feel welcome. I really like the House of Fraser anyway, but it is a great place to sit down in such a nice atmosphere. Thank you N Lumsden Horncastle Lincs… Read Full Review

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★★★☆☆

“Staff ensure Security tags are removed after purchase! ”

Written on: 09/09/2012

Usually I love to shop in House of Fraser Aylesbury, but not today because the assistant had not removed the security tag after I had purchased a rain mac! Loud alarm bell sounded as I walked out into the large shopping precinct, which caused everybody in the busy precinct to stare in my direction - at this I froze and felt humiliated. I was most surprised at my reaction to the humiliation I felt, but it really knocked me back and made me feel very shaky. I think the store should introduce… Read Full Review

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★★★★★

“Helpful and accommodating service and great patience”

Written on: 01/09/2012

I spent over an hour choosing a Sheila Fleet item and was helped in my decision by the assistant, Coylah Ferguson, who was very patient with a 'indecisive' customer. The following day, I returned to exchange for a more expensive item in the range seen on your website, and she couldn't have been more welcoming and pleasant. She really went out of her way to help and advise. The wealth of choice in the jewellery room was excellent and so much better than going into several outlets which only… Read Full Review

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★★★★★

“Shopping in Wolverhampton”

Written on: 26/08/2012 by Desireecohen (1 review written)

I live and work in Wolveerhampton and Wolverhampton's store is one of the best department stores i've been to, especially ladies fashion. I work across the road from the store and pop in my lunch hour. Whichever department i visit the staff are always friendly and helpful. i bought a sikrt recently and was looking for a top to match. The assistant took the time and trouble to search other sections to find the perfect match. the toilets are always clean and tidy and shopping there is always… Read Full Review

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★★★★☆

“The Best choice in Town”

Written on: 25/08/2012

I particularly like the wide choice of garments in the store. Also the helpful staff .just yesterday an assistant spent minutes searching for a special blouse for me. I shall go again. I also have told friends how helpful the staff have always been to me. I like the spacious lay out too… Read Full Review

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★★★★★

“my first visit to the refurbished storemy first ”

Written on: 23/08/2012

my first reaction on entering the argyle street doorway was wow have i come into the wrong store the decor and the display of footwear and handbags was amazing and very suitable for all ages and finances as i continued around the store i was met with friendly and very helpful staff and fo finish off a lovely shop i got a great bargain on a top thank you i will definately be back… Read Full Review

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★★★★★

“Superb Service”

Written on: 21/08/2012 by CumbrianJill (1 review written)

I would like to praise the excellent service I received from your Carlisle and Guildford stores on 17 August. I went into the Carlisle store hoping to find some Linea Sunshine hand towels to match the bath towels and mat I'd bought online (I used your delivery to store service which worked very well). As they didn't, the saleslady phoned other stores and found me the towels I wanted in Guildford. I was able to buy these and arrange for them to be posted to my home address. They arrived this… Read Full Review

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★★★★★

“Makeover with Claire in Bournemouth..”

Written on: 14/08/2012

I had a very informative makeover with Claire last Friday. I am slowly collecting my favourite skincare range and make up, which I love using. Claire is very confident and helpful and I recommend her to my friends… Read Full Review

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★★★★☆

“Day off work for shopping”

Written on: 10/08/2012

Being in desperate need of a change of sceneryI visited Cheltenham on a beautiful day. Once inside the House of Fraser I visited the ground floor where the assistants were so helpful friendly and more than ready to assist me. Next to the womens cloths where again the assistants werecheerful and very relaxing not pushing a sale but only tooready to advise. I really felt a lot better especially having made severalpurchases… Read Full Review

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★★★★★

“Cheryl Wilson who works Biba at Victoria Centre...”

Written on: 09/08/2012

I today purchased a beautiful brown coat from the above store. While i was there i was helped by a fantastic lady who was naturally gifted at her job. She advised me to try the Biba scarf with the said item and showed me how to style the scarf and at no point was she pushy or rushed me and there was no "hard sale" Inititally i only purchased the coat but having spent 2 hours shopping i returned to purchase the said scarf as it had made such an impact on the coat. Thanks again Cheryl for your… Read Full Review

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★★★★★

“Assistants helpfullness to customers”

Written on: 08/08/2012

Have visited Jollys of Bath several times and wish to put on record the absolutely outstanding service received from the assistances-especially the Menswear Dept.If an item was not in stock in a size required they always managed to get it from another Store or on-line and were so courteous and helpfull… Read Full Review

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★★★★☆

“saturday shopper”

Written on: 30/07/2012 by Hannahbaloo (1 review written)

I was purchasing a leather handbag not a cheap item at over a hundred pounds+ the mature lady on the dept was lovely had a pleasant friendly manner and wished me good morning, which was very nice. However she was over taken by a young asian girl who asked me what I wanted, I said I will know when I see it. I found a very nice tan leather Dickins and Jones bag which I carried over to the mirror to look at the perspective of the bag on me. It was not to many mins when the youngster kept on saying… Read Full Review

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