House of Fraser Reviews - www.houseoffraser.co.uk

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★★★☆☆
3.3 / 5
172
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Summary

House of Fraser is a large department store with over 1,000 brands to shop from.
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★★★★★

“linea casual womens”

Written on: 29/10/2012 by brynley888 (1 review written)

visiting from swansea bought ajacket from tje most delightful girl .she helped this old lady---me she took time and did her best to help me find a hat i'd seen earlier it was till664 0n 26/10/ 12 at about 3.30 a charming young lady who is a credit to the house of fraser please find her and thank her i'm sure she'll remember the old lady who lost her hat… Read Full Review

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★★★★★

“Maureen was fantastic”

Written on: 26/10/2012 by suehill (1 review written)

I visited the coast section to buy a dress i was served by Maureen Jones who was fantastic ,i tried on five dresses none of which i was sure of ,Maureen suggested a different dress and it looked super and also fetched a wrap to put with it .nothing was too much trouble and it made my experience in store so much better because of maureens cheerful and helpfull personality a refreshing change to have received such excellent customer service… Read Full Review

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Suehill's Response to suehill's Review

Written on: 26/10/2012

this was at the lincoln store

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★☆☆☆☆

“Appalling service. Be warned !”

Written on: 26/10/2012

I purchased a discontinued item online and was sent a different item. When I explained the problem via email they replied with a spam email stating "return item...blah blah". I replied and asked if soemone can locate the missing item as it isn't available to order any longer as I purchased the last one. The reply I received was the usual "return item via..blah". I realised I was not dealing with a reputable company as I thought I was. Just a usual run of the mill grabby uncaring company. So… Read Full Review

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★★★★☆

“Great online service ....but!!”

Written on: 21/10/2012 by auldlangsyne (2 reviews written)

I have a set of Linea Soho chinawear bought online this year from HOF. Very happy with it and, bought in the sale, great value from money. During the current sale I decided to extend it and called at my local Edinburgh Frasers and picked out what I needed. It was quite heavy so, as the store has no parking, no loading bay and is a distance from a bus stop (courtesy of tram works, I asked for delivery. They refused. They don't delivery crockery and if they did they would charge. I pointed out… Read Full Review

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Luna62's Response to auldlangsyne's Review

Written on: 26/10/2012

You are dealing with low paid shop assistants. The days dealing with reputable compnies is gone.

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★★★★★

“STAFF AND PRODUCTS 5STAR!”

Written on: 18/10/2012

SUE ON YSL MADE MY DAY, 12TH OCTOBER 2012 SHOWING ME HOW TO MAKE THE MOST OF YSL FAB PRODUCTS AND WHAT GOES BEST WITH MY COMPLECTION AND DARE I MENTION AGE! I WOULD DEFINATELY TELL MY FAMILY AND FRIENDS ABOUT YSL PRODUCTS. THE MAKEUP IS SO EASY TO USE AND MAKES YOUR SKIN LOOK AND FEEL FABULOUS THANK YOU SUE AND YSL… Read Full Review

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★★★★☆

“Visit to Rackhams High cross center Leicester”

Written on: 17/10/2012 by vic1viking (1 review written)

I visited Rackhams on 13/10/12 to get a jacket and ended up buying a jumper as well lol. I was very pleased with my purchaes and the staff were very helpful my sale adviser was Angela Obi she was very helpful and showed me that the jupers i was looking at also came inother shades and i will bereturning in the very near futuer to purches two more jumpers… Read Full Review

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★★★★☆

“Pretty clothes for the Shorter Lady”

Written on: 05/10/2012 by EileenAnne (1 review written)

I have problems getting tops for the shorter person, I am petite, but not slim. Although many places address the length of trousers, skirts and dresses, few have shorter tops that are flattering. I found the instore staff of the Petite sections very helpful and there were both tops and skirts which fitted. Thank you… Read Full Review

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★★★★★

“Quality, Style Great Range”

Written on: 02/10/2012

I visited HOF at Metro Centre Gateshead recently and as always they have a great range of high quality fashion clothing, cosmetics and homeware, my husband thinks their mens department is excellent, especially when compared to other department stores such as Marks and Spencer who seem to be stuck in a time warp! The staff are great and realy helpful and friendly, also the restaurant is well worth a visit as they have great food with a good choice… Read Full Review

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★★★★★

“Shopping at its best”

Written on: 29/09/2012 by Zumpy (1 review written)

Saturday 29th September started quite well with a visit to Meadowhall planned to buy essential "make-up" items. Little did I realise that during a visit to House of Fraser we would buy a new bed, bedding, cushions, and all the neccesities to transform our bedroom. The sales lady, Sharon, was well informed about the products, she was friendly without being pushy and left us to decide about our purchases. We felt relaxed, and under no pressure to purchase anything. She offered us interest free… Read Full Review

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★★★★★

“Department staff member”

Written on: 24/09/2012 by dorothymclardy (1 review written)

Looking for an outfit for a wedding went to Glasgows Frasers occasional wear department I was in for a treat as the serice and advice I got from Suzanne Burke was 1st class not only about the style of outfit that suited me but right down to the shoes and jewellery. She is certainly a great asset to the dpartment. Keep up the good work Suzanne, I will certainly shop there again. Dorothy McLardy. Kilmarnock… Read Full Review

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★★★★★

“Great HOF/Superdy experience”

Written on: 16/09/2012 by Hotbod72 (1 review written)

Popped into HOF whilst mooching (& spending) at Cabot Circus Bristol, been checking out Superdry *manbags* online but all seemed a little too big or too small and I actually like to see the interior of a bag to make sure there's separate compartments for keys/wallet/mobile etc. Couldnt believe my luck when my better half Sarah spotted a medium sized bag in navy that fitted my requirements perfectly! Couldn't wait to get to the till to pay and was served by Paul Perkins who was polite and… Read Full Review

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★★★★★

“the staff”

Written on: 15/09/2012

I took my 95 year old aunt to your Plymouth branch, and had the most amazing service from Ann Marie and Sarah. Nothing was too much trouble and their attitude towards my elderly aunt was wonderful. I will definately take her shopping there again. Thank you Ann Marie and Sarah You are lovely girls and a credit to House of Frazer… Read Full Review

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★☆☆☆☆

“Treated like a thief”

Written on: 14/09/2012 by gillkim (1 review written)

I purchased an item from the Tommy Hifiger department at The House of Frazer Solihuly. Unfortunatly when I returned home to my house in Hereford I decieded that it did not suit me and so I decieded to return the item to my nearest HOF, which is at Worcester. I approached the desk and asked for a refund handing my reciept over. The assistant tried several times to read the reciept with the till gun but to no avail saying Solihul. The manager a lady named Emily came to the till and said that she… Read Full Review

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★★★★★

“Great service”

Written on: 12/09/2012 by markantrobus (1 review written)

We shop a lot at the cosmetics dept,and have been served many times by Bernie Bird.She is a credit to the store with her knowledge and customer service and always willing to advise and help. I have been using this store for over 10 years and the level of survive I have experienced in this time sets the standards of how running a departmental store should be run,unlike other high end stores So well done House Of Frasser for looking after me and my family and long may we be shopping there… Read Full Review

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★★★★☆

“self service cafe”

Written on: 09/09/2012 by Nest (1 review written)

L recently went to your cafe for a meal and drink, and I was served by Michelle Melton. She was very friendly and made me feel welcome. I really like the House of Fraser anyway, but it is a great place to sit down in such a nice atmosphere. Thank you N Lumsden Horncastle Lincs… Read Full Review

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★★★☆☆

“Staff ensure Security tags are removed after purchase! ”

Written on: 09/09/2012

Usually I love to shop in House of Fraser Aylesbury, but not today because the assistant had not removed the security tag after I had purchased a rain mac! Loud alarm bell sounded as I walked out into the large shopping precinct, which caused everybody in the busy precinct to stare in my direction - at this I froze and felt humiliated. I was most surprised at my reaction to the humiliation I felt, but it really knocked me back and made me feel very shaky. I think the store should introduce… Read Full Review

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★★★★★

“Helpful and accommodating service and great patience”

Written on: 01/09/2012

I spent over an hour choosing a Sheila Fleet item and was helped in my decision by the assistant, Coylah Ferguson, who was very patient with a 'indecisive' customer. The following day, I returned to exchange for a more expensive item in the range seen on your website, and she couldn't have been more welcoming and pleasant. She really went out of her way to help and advise. The wealth of choice in the jewellery room was excellent and so much better than going into several outlets which only… Read Full Review

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★★★★★

“Shopping in Wolverhampton”

Written on: 26/08/2012 by Desireecohen (1 review written)

I live and work in Wolveerhampton and Wolverhampton's store is one of the best department stores i've been to, especially ladies fashion. I work across the road from the store and pop in my lunch hour. Whichever department i visit the staff are always friendly and helpful. i bought a sikrt recently and was looking for a top to match. The assistant took the time and trouble to search other sections to find the perfect match. the toilets are always clean and tidy and shopping there is always… Read Full Review

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★★★★☆

“The Best choice in Town”

Written on: 25/08/2012

I particularly like the wide choice of garments in the store. Also the helpful staff .just yesterday an assistant spent minutes searching for a special blouse for me. I shall go again. I also have told friends how helpful the staff have always been to me. I like the spacious lay out too… Read Full Review

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★★★★★

“my first visit to the refurbished storemy first ”

Written on: 23/08/2012

my first reaction on entering the argyle street doorway was wow have i come into the wrong store the decor and the display of footwear and handbags was amazing and very suitable for all ages and finances as i continued around the store i was met with friendly and very helpful staff and fo finish off a lovely shop i got a great bargain on a top thank you i will definately be back… Read Full Review

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