House of Fraser Reviews - www.houseoffraser.co.uk

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★★★☆☆
3.4 / 5
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Summary

House of Fraser is a large department store with over 1,000 brands to shop from.
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House of Fraser www.houseoffraser.co.uk

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★★★★★

“Ralph Lauren Denim clothing dept, Reading Berks”

Written on: 11/01/2013 by lillie777 (1 review written)

I visited the above store and department, yesterday January 10th. I have shopped in this particular department before, I adore this make and already possess a coat... I had been looking for a particular gillet in my size and was having trouble tracking one down in a store or on line. Your assistant, Nicole France, checked every item possible when serving me. When realising there was know stock to be found she perservered until she did find me one...This was in Scotland!!!! She arranged for… Read Full Review

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★☆☆☆☆

“One Dissatisfied Customer!”

Written on: 07/01/2013 by mrsohara (1 review written)

While checking my Christmas receipts today I noticed the invitation by House of Frazer to assess my visit. Since I have told all my friends about what happened I think you should have the opportunity to respond. On 29/11/12 I went to Thomas Pink to buy a shirt ande tie for my husband. I settled on particular shirt and asked the salesperson for advice on selecting a coordinating tie. I was rather taken aback when he said that he couldn't help as it was a matter of personal choice. Surely that… Read Full Review

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★★☆☆☆

“limited knowledge on the products and communication...”

Written on: 23/12/2012 by honglu66us (1 review written)

On 22/12/2012 I had some shopping done in House of Fraser in WestField, White City, I did not think the overall experience was good enough. Although I appreciate it was the busiest time of the year, the staff could have done much better. I did not like the Sale team was not helpful, make the shopping even harder… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 17/12/2012 by UnhappywithHoF (1 review written)

Bought some jeans, washed them. Dye damaged several carpets. HoF asked for photos of damage, sent them. HoF then ask If they can have photos before the jeans damaged the carpets!!! Sorry no. Refused to examine damage, refused to pay for cleaning. Then quibbled about refunding the jeans!! Go straight to Small claims or Trading standards… Read Full Review

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★★★★★

“Customer excellence.”

Written on: 13/12/2012

I Visited the Mary Portas concession in the Victoria Centre, Belfast today. I The staff were amazing. I was looking for 2 items which were not in stock or online. Was that a problem? Not for Ruth and Siobhan. They contacted other stores and sourced the items I wanted. Ruth and Siobhan are major assets, they will bring me back. Customer service was excellent. Incidentally, I also bought another piece while there and getting my size needed effort, but again this was not a problem. Thank you… Read Full Review

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★★★★★

“Christmas shopping in Victoria Square H.O.F.”

Written on: 07/12/2012

Shopped in House of Fraser 01.12.12 for Christmas goods and we received execellent service from your sales adviser Julie in the Christmas decorations section. Even though there was a sale on she was able to sort us out with all our requirements. We left the store extremely happy that even though there was a sale on we still received first class service from Julie. Glad to see standards and customer care is still upkept in your 'sales' … Read Full Review

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★★★★★

“house of fraser victoria street givenchy beauty....”

Written on: 06/12/2012 by mima77 (1 review written)

the sale adviser was Farine at givenchy beauty and perfume ,in victoria street store she is brilliante she made me soo happy me and my friend she gave us good advice and showed us the right cream we spend almost £200 on craem and make up thank you so much ,i have tried about 4 products befor but dient like it now i shop at house of fraser and my friend as well.she is polite and so open explained exactly what we have to do… Read Full Review

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★★★★★

“irish anne birmingham”

Written on: 02/12/2012

My friend and I went shopping to birmingham yesterday, Saturday 1st december. We went into house of fraser first, up to the ladies dress dept. We were served by this very charming, bubbly irish lady, anne. she took us to the fitting rooms, changed our items, spoke to us, not at us, and generally had time to serve us as individuals not rushing you out to go elsewhere or on a break. Another curly haired lady came along to help also. It was a real pleasure to be served by these two ladies. We had… Read Full Review

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★★★★★

“Danielle mens department in house of fraser Glasgow”

Written on: 01/12/2012 by Typist38 (1 review written)

I would like to praise Danielle who as at hand in House of Fraser Glasgow on Friday 30th November 2012 with her patience her charisma and her friendly smile and really looking happy at being at her work and doing a great job. She was the changing room attendant and nothing was a bother to this person. My husband was trying on Armani jeans and she made sure he got the correct fit on the waist and they do a free of charge within an hour hemming service also which i think is terrific and she… Read Full Review

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★★★★★

“Fantastic Customer Service”

Written on: 24/11/2012 by Anniepooh (1 review written)

I visited the Lingerie department at my local House of Fraser which is Lakeside. I always buy my Lingerie from there and wouldn't go anywhere else. All the staff on the department are very knowledgeable about the product and give amazing Customer Service. They always make me feel welcome and at ease.They have a lot of time and patience to make you feel special. I would recommend the Dept to all of my friends… Read Full Review

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★★★★★

“shopping on 21st November 2012”

Written on: 21/11/2012 by catherinedoran (1 review written)

I had a great day shopping for christmas presents in store. Shona from the china dept was very helpfull and took time to ensure that I found what I wanted and had an enjoyable shopping experience. She also took great care to wrap everything to a very high standard… Read Full Review

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★☆☆☆☆

“ LAZY staff would not serve me, busy chatting to each...”

Written on: 19/11/2012 by alanerobson (1 review written)

I always shop in Beatties, Grange Road, Birkenhead. Spending a lot of money on Chanel perfume, on Saturday 17 Nov 2012, I was in the store to buy perfume, standing at an empty counter whilst staff were having a conversation 3 of them to be exact, I could see they had seen me, but chose to ignore me, as they must of been very busy talking, after 10/12 mins, O went over to see if they would serve me, I told them what I wanted to buy, and I returned to the Chanel counter, it was another 5 mins… Read Full Review

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★★★★★

“very helpful lady !”

Written on: 17/11/2012

I was most impressed by the Clinique lady Diane Moulds in the northampton store today she helped me choose a new lipstick for the Christmas party season a new eye pencil that will smoulder in the evenings and a new mascara for the finishing touches !! Then a lovely creamy cleanser to take it all off again !!cant wait to try it all !! and I received a gift too and little Christmas present for me !! I alwaays look forward to buying new make up but today was fun !! Thank-you so much Diane I… Read Full Review

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★★★★★

“seamless”

Written on: 04/11/2012

Always a great shop to visit, the staff are the best, always helpfull nothings to much trouble. The aisles have plenty of room which is very helpfull for my disabled wife. Being a man the only thing I don't like is the pink bags. Keep up the great work… Read Full Review

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★★★★★

“linea casual womens”

Written on: 29/10/2012 by brynley888 (1 review written)

visiting from swansea bought ajacket from tje most delightful girl .she helped this old lady---me she took time and did her best to help me find a hat i'd seen earlier it was till664 0n 26/10/ 12 at about 3.30 a charming young lady who is a credit to the house of fraser please find her and thank her i'm sure she'll remember the old lady who lost her hat… Read Full Review

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★★★★★

“Maureen was fantastic”

Written on: 26/10/2012 by suehill (1 review written)

I visited the coast section to buy a dress i was served by Maureen Jones who was fantastic ,i tried on five dresses none of which i was sure of ,Maureen suggested a different dress and it looked super and also fetched a wrap to put with it .nothing was too much trouble and it made my experience in store so much better because of maureens cheerful and helpfull personality a refreshing change to have received such excellent customer service… Read Full Review

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Suehill's Response to suehill's Review

Written on: 26/10/2012

this was at the lincoln store

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★☆☆☆☆

“Appalling service. Be warned !”

Written on: 26/10/2012

I purchased a discontinued item online and was sent a different item. When I explained the problem via email they replied with a spam email stating "return item...blah blah". I replied and asked if soemone can locate the missing item as it isn't available to order any longer as I purchased the last one. The reply I received was the usual "return item via..blah". I realised I was not dealing with a reputable company as I thought I was. Just a usual run of the mill grabby uncaring company. So… Read Full Review

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★★★★☆

“Great online service ....but!!”

Written on: 21/10/2012 by auldlangsyne (2 reviews written)

I have a set of Linea Soho chinawear bought online this year from HOF. Very happy with it and, bought in the sale, great value from money. During the current sale I decided to extend it and called at my local Edinburgh Frasers and picked out what I needed. It was quite heavy so, as the store has no parking, no loading bay and is a distance from a bus stop (courtesy of tram works, I asked for delivery. They refused. They don't delivery crockery and if they did they would charge. I pointed out… Read Full Review

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Luna62's Response to auldlangsyne's Review

Written on: 26/10/2012

You are dealing with low paid shop assistants. The days dealing with reputable compnies is gone.

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★★★★★

“STAFF AND PRODUCTS 5STAR!”

Written on: 18/10/2012

SUE ON YSL MADE MY DAY, 12TH OCTOBER 2012 SHOWING ME HOW TO MAKE THE MOST OF YSL FAB PRODUCTS AND WHAT GOES BEST WITH MY COMPLECTION AND DARE I MENTION AGE! I WOULD DEFINATELY TELL MY FAMILY AND FRIENDS ABOUT YSL PRODUCTS. THE MAKEUP IS SO EASY TO USE AND MAKES YOUR SKIN LOOK AND FEEL FABULOUS THANK YOU SUE AND YSL… Read Full Review

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★★★★☆

“Visit to Rackhams High cross center Leicester”

Written on: 17/10/2012 by vic1viking (1 review written)

I visited Rackhams on 13/10/12 to get a jacket and ended up buying a jumper as well lol. I was very pleased with my purchaes and the staff were very helpful my sale adviser was Angela Obi she was very helpful and showed me that the jupers i was looking at also came inother shades and i will bereturning in the very near futuer to purches two more jumpers… Read Full Review

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