House of Fraser Reviews - www.houseoffraser.co.uk

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★★★☆☆
3.3 / 5
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Summary

House of Fraser is a large department store with over 1,000 brands to shop from.
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★★☆☆☆

“House of Fraser BLACK carrier bags!”

Written on: 23/04/2013

We visited and bought items in Solihull store which were handed to us in a (maybe recycled) black HofF carrier bag. By the time we had walked 50 yards to another store, my hands were almost as black as the bag itself. It was so disgusting, we returned to the store where,surprisingly,I was then questioned - did I have hand cream on or even perfume, as this could have caused the problem! No I did not! I thought the attitude was shameful, no apology, but thankfully, an exchange to a pink… Read Full Review

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★★★★★

“mens chinos (for the slim man)”

Written on: 21/04/2013

Went into the `Hammonds of Hull' today, Friday, menswear department. I have problems finding chinos with the correct fit for the slimline man!! The service given by the two male and one female assistants was impeccable. Eventually after trying on many pairs of chinos, all different brands and fit, success. The perfect fit was found, Henri Lloyd. [name removed] was the member of staff named on the receipt, sadly I do not know the names of the others, ten out of ten on all aspects of service… Read Full Review

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★☆☆☆☆

“absolutely disgusting attitude”

Written on: 18/04/2013

April 2013. I went in to Telford House of Fraser, my daughter needed a dress for her prom, there was a department called evening wear, we needed some help and couldn't find anyone, so my daughter started to try on some dresses in the fitting room, whilst I went to look for someone, then i saw a lady and I said could you help me, she was too busy and if I could ask the person on the fitting room but there was no one, so I walked off and then went back to her and she huffed and puffed at me and… Read Full Review

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★★★★★

“Menswear. House of Fraser, Camberley, Surrey”

Written on: 07/04/2013

Yesterday your Sales Assistant, Mo Sheldon was very helpful when my husband and I wanted to buy a sweater for my father in law for his Birthday. We found just the thing. Today, I decided to buy my husband a sweater, too. By sheer accident I bumped into Ms Sheldon again. Once more, she was extremely helpful, making shopping a pleasure. I thought I should let you know. Whilst writing, I should also mention a pleasant young lady in the Paper Chase Department, who helped me choose some tissue… Read Full Review

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★★★★★

“A joy to shop”

Written on: 01/04/2013

I recently visited your birkenhead store to purchase a new shirt and would like to say how impressed i was with your store. I was approached by a member of staff who advised me to " just ask if i need any assistance" and was then allowed to browse for what i wanted without any interference. I found a T shirt that i liked but was unable to find my size. I asked the assistant if they had any others in stock in my size and was asked to wait while she checked for me . A few minutes later she… Read Full Review

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★★★★★

“Milton Keynes Sales Assistants”

Written on: 26/03/2013

I don't usually complete reviews from department stores however, having visited Milton Keynes House of Fraser, wanted to pass on my appreciation of the excellent service given by all of the assistants my sister and I encountered whilst we were in the store. Nothing was too much trouble for any of the five staff who helped us making the visit an unusally pleasant and relaxed experience. Thank you ladies… Read Full Review

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★★★★★

“Great Service, very knowledgable staff. Top Notch!”

Written on: 12/03/2013

Having visited the Metro Centre Gateshead branch on 16th February 2013, and received fantastic service, advice and kindness from the advisors when purchasing a Shubette navy dress. I would certainly recommend my friends buying their future wedding guest outfits. Received great guidance and compliments. … Read Full Review

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★★★★★

“Excellent Service”

Written on: 10/03/2013

Yesterday - 9th March 2013 - I went to buy a Michael Kors Handbag at Meadowhll. There was no one on the counter so I asked the lady on the Mulburry counter to help me. I felt she was quite patronising as I was not buying one of her handbags but mine was still expensive to me. I did buy the bag from another assistant but I then went to the Keihls counter where I was helped by a lovely young lady who listened to how I had been hurt by the Mulburry assistant and she sorted me out with the perfume… Read Full Review

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★☆☆☆☆

“Bad soup!!”

Written on: 01/03/2013

I have been shopping in your store for a number of years, but was most displeased when on my birthday my friend said she would buy me lunch in your restaurant, we fancied home made soup and at first when we saw it advertised as "homemade" we ordered some only to fined it was tinned and tasted foul. I am sure it is against the law to advertise something that is homemade when it isn't. The point I am making is I wont be going there again.I also find it is a little behind the times and needs… Read Full Review

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★★★★★

“Suitcases”

Written on: 01/03/2013

Looked at several shops for a new suitcase. House of Frazer had the best selection and many at 50% discount. Bought a beauty for £45 instead of £90 - exactly what I had been looking for. Assistants were very helpful to show me where the travel luggage was located and another took me to the paydesk. Brilliant - thanks for easy shopping. Bought other items as well so the suitcase came in handy for carrying them!!!!!!!!!!… Read Full Review

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★★★★★

“Mr D Bhusiah, (Alexandre), Wolverhampton.”

Written on: 23/01/2013 by McCamphill (1 review written)

I recently saw an overcoat within this department which I was considering buying for my husbands' retirement. I was closely inspecting the garment that had caught my eye when I was approached by Mr Bhusiah. He explained that whilst the coat I was looking at was of a good quality he suggested that I consider several others within the department. He spent some considerable time explaining the different qualities of the coats in question. I have to say that as someone who has worked within… Read Full Review

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★★★★★

“Emily in French Connection Worcester”

Written on: 22/01/2013 by Humphreysjane (1 review written)

Twice in the last couple of months I have been into French Connection Worcester House of Fraser and both times Emily was interested, friendly and worked hard with me first to find a dress I might like and would be suitable for an event and secondly she went more than the extra mile in searching for a particular dress by phoning many other House of Fraser stores for the size I needed (and Worcester didn't have). A charming young woman who wasn't pushy but was excellent at sales and relating to… Read Full Review

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★★★★★

“Ralph Lauren Denim clothing dept, Reading Berks”

Written on: 11/01/2013 by lillie777 (1 review written)

I visited the above store and department, yesterday January 10th. I have shopped in this particular department before, I adore this make and already possess a coat... I had been looking for a particular gillet in my size and was having trouble tracking one down in a store or on line. Your assistant, Nicole France, checked every item possible when serving me. When realising there was know stock to be found she perservered until she did find me one...This was in Scotland!!!! She arranged for… Read Full Review

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★☆☆☆☆

“One Dissatisfied Customer!”

Written on: 07/01/2013 by mrsohara (1 review written)

While checking my Christmas receipts today I noticed the invitation by House of Frazer to assess my visit. Since I have told all my friends about what happened I think you should have the opportunity to respond. On 29/11/12 I went to Thomas Pink to buy a shirt ande tie for my husband. I settled on particular shirt and asked the salesperson for advice on selecting a coordinating tie. I was rather taken aback when he said that he couldn't help as it was a matter of personal choice. Surely that… Read Full Review

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★★☆☆☆

“limited knowledge on the products and communication...”

Written on: 23/12/2012 by honglu66us (1 review written)

On 22/12/2012 I had some shopping done in House of Fraser in WestField, White City, I did not think the overall experience was good enough. Although I appreciate it was the busiest time of the year, the staff could have done much better. I did not like the Sale team was not helpful, make the shopping even harder… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 17/12/2012 by UnhappywithHoF (1 review written)

Bought some jeans, washed them. Dye damaged several carpets. HoF asked for photos of damage, sent them. HoF then ask If they can have photos before the jeans damaged the carpets!!! Sorry no. Refused to examine damage, refused to pay for cleaning. Then quibbled about refunding the jeans!! Go straight to Small claims or Trading standards… Read Full Review

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★★★★★

“Customer excellence.”

Written on: 13/12/2012

I Visited the Mary Portas concession in the Victoria Centre, Belfast today. I The staff were amazing. I was looking for 2 items which were not in stock or online. Was that a problem? Not for Ruth and Siobhan. They contacted other stores and sourced the items I wanted. Ruth and Siobhan are major assets, they will bring me back. Customer service was excellent. Incidentally, I also bought another piece while there and getting my size needed effort, but again this was not a problem. Thank you… Read Full Review

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★★★★★

“Christmas shopping in Victoria Square H.O.F.”

Written on: 07/12/2012

Shopped in House of Fraser 01.12.12 for Christmas goods and we received execellent service from your sales adviser Julie in the Christmas decorations section. Even though there was a sale on she was able to sort us out with all our requirements. We left the store extremely happy that even though there was a sale on we still received first class service from Julie. Glad to see standards and customer care is still upkept in your 'sales' … Read Full Review

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★★★★★

“house of fraser victoria street givenchy beauty....”

Written on: 06/12/2012 by mima77 (1 review written)

the sale adviser was Farine at givenchy beauty and perfume ,in victoria street store she is brilliante she made me soo happy me and my friend she gave us good advice and showed us the right cream we spend almost £200 on craem and make up thank you so much ,i have tried about 4 products befor but dient like it now i shop at house of fraser and my friend as well.she is polite and so open explained exactly what we have to do… Read Full Review

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★★★★★

“irish anne birmingham”

Written on: 02/12/2012

My friend and I went shopping to birmingham yesterday, Saturday 1st december. We went into house of fraser first, up to the ladies dress dept. We were served by this very charming, bubbly irish lady, anne. she took us to the fitting rooms, changed our items, spoke to us, not at us, and generally had time to serve us as individuals not rushing you out to go elsewhere or on a break. Another curly haired lady came along to help also. It was a real pleasure to be served by these two ladies. We had… Read Full Review

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