House of Fraser Reviews - www.houseoffraser.co.uk

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★★★☆☆
3.3 / 5
173
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Summary

House of Fraser is a large department store with over 1,000 brands to shop from.
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★★★★★

“Milton Keynes Sales Assistants”

Written on: 26/03/2013

I don't usually complete reviews from department stores however, having visited Milton Keynes House of Fraser, wanted to pass on my appreciation of the excellent service given by all of the assistants my sister and I encountered whilst we were in the store. Nothing was too much trouble for any of the five staff who helped us making the visit an unusally pleasant and relaxed experience. Thank you ladies… Read Full Review

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★★★★★

“Great Service, very knowledgable staff. Top Notch!”

Written on: 12/03/2013

Having visited the Metro Centre Gateshead branch on 16th February 2013, and received fantastic service, advice and kindness from the advisors when purchasing a Shubette navy dress. I would certainly recommend my friends buying their future wedding guest outfits. Received great guidance and compliments. … Read Full Review

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★★★★★

“Excellent Service”

Written on: 10/03/2013

Yesterday - 9th March 2013 - I went to buy a Michael Kors Handbag at Meadowhll. There was no one on the counter so I asked the lady on the Mulburry counter to help me. I felt she was quite patronising as I was not buying one of her handbags but mine was still expensive to me. I did buy the bag from another assistant but I then went to the Keihls counter where I was helped by a lovely young lady who listened to how I had been hurt by the Mulburry assistant and she sorted me out with the perfume… Read Full Review

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★☆☆☆☆

“Bad soup!!”

Written on: 01/03/2013

I have been shopping in your store for a number of years, but was most displeased when on my birthday my friend said she would buy me lunch in your restaurant, we fancied home made soup and at first when we saw it advertised as "homemade" we ordered some only to fined it was tinned and tasted foul. I am sure it is against the law to advertise something that is homemade when it isn't. The point I am making is I wont be going there again.I also find it is a little behind the times and needs… Read Full Review

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★★★★★

“Suitcases”

Written on: 01/03/2013

Looked at several shops for a new suitcase. House of Frazer had the best selection and many at 50% discount. Bought a beauty for £45 instead of £90 - exactly what I had been looking for. Assistants were very helpful to show me where the travel luggage was located and another took me to the paydesk. Brilliant - thanks for easy shopping. Bought other items as well so the suitcase came in handy for carrying them!!!!!!!!!!… Read Full Review

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★★★★★

“Mr D Bhusiah, (Alexandre), Wolverhampton.”

Written on: 23/01/2013 by McCamphill (1 review written)

I recently saw an overcoat within this department which I was considering buying for my husbands' retirement. I was closely inspecting the garment that had caught my eye when I was approached by Mr Bhusiah. He explained that whilst the coat I was looking at was of a good quality he suggested that I consider several others within the department. He spent some considerable time explaining the different qualities of the coats in question. I have to say that as someone who has worked within… Read Full Review

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★★★★★

“Emily in French Connection Worcester”

Written on: 22/01/2013 by Humphreysjane (1 review written)

Twice in the last couple of months I have been into French Connection Worcester House of Fraser and both times Emily was interested, friendly and worked hard with me first to find a dress I might like and would be suitable for an event and secondly she went more than the extra mile in searching for a particular dress by phoning many other House of Fraser stores for the size I needed (and Worcester didn't have). A charming young woman who wasn't pushy but was excellent at sales and relating to… Read Full Review

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★★★★★

“Ralph Lauren Denim clothing dept, Reading Berks”

Written on: 11/01/2013 by lillie777 (1 review written)

I visited the above store and department, yesterday January 10th. I have shopped in this particular department before, I adore this make and already possess a coat... I had been looking for a particular gillet in my size and was having trouble tracking one down in a store or on line. Your assistant, Nicole France, checked every item possible when serving me. When realising there was know stock to be found she perservered until she did find me one...This was in Scotland!!!! She arranged for… Read Full Review

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★☆☆☆☆

“One Dissatisfied Customer!”

Written on: 07/01/2013 by mrsohara (1 review written)

While checking my Christmas receipts today I noticed the invitation by House of Frazer to assess my visit. Since I have told all my friends about what happened I think you should have the opportunity to respond. On 29/11/12 I went to Thomas Pink to buy a shirt ande tie for my husband. I settled on particular shirt and asked the salesperson for advice on selecting a coordinating tie. I was rather taken aback when he said that he couldn't help as it was a matter of personal choice. Surely that… Read Full Review

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★★☆☆☆

“limited knowledge on the products and communication...”

Written on: 23/12/2012 by honglu66us (1 review written)

On 22/12/2012 I had some shopping done in House of Fraser in WestField, White City, I did not think the overall experience was good enough. Although I appreciate it was the busiest time of the year, the staff could have done much better. I did not like the Sale team was not helpful, make the shopping even harder… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 17/12/2012 by UnhappywithHoF (1 review written)

Bought some jeans, washed them. Dye damaged several carpets. HoF asked for photos of damage, sent them. HoF then ask If they can have photos before the jeans damaged the carpets!!! Sorry no. Refused to examine damage, refused to pay for cleaning. Then quibbled about refunding the jeans!! Go straight to Small claims or Trading standards… Read Full Review

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★★★★★

“Customer excellence.”

Written on: 13/12/2012

I Visited the Mary Portas concession in the Victoria Centre, Belfast today. I The staff were amazing. I was looking for 2 items which were not in stock or online. Was that a problem? Not for Ruth and Siobhan. They contacted other stores and sourced the items I wanted. Ruth and Siobhan are major assets, they will bring me back. Customer service was excellent. Incidentally, I also bought another piece while there and getting my size needed effort, but again this was not a problem. Thank you… Read Full Review

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★★★★★

“Christmas shopping in Victoria Square H.O.F.”

Written on: 07/12/2012

Shopped in House of Fraser 01.12.12 for Christmas goods and we received execellent service from your sales adviser Julie in the Christmas decorations section. Even though there was a sale on she was able to sort us out with all our requirements. We left the store extremely happy that even though there was a sale on we still received first class service from Julie. Glad to see standards and customer care is still upkept in your 'sales' … Read Full Review

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★★★★★

“house of fraser victoria street givenchy beauty....”

Written on: 06/12/2012 by mima77 (1 review written)

the sale adviser was Farine at givenchy beauty and perfume ,in victoria street store she is brilliante she made me soo happy me and my friend she gave us good advice and showed us the right cream we spend almost £200 on craem and make up thank you so much ,i have tried about 4 products befor but dient like it now i shop at house of fraser and my friend as well.she is polite and so open explained exactly what we have to do… Read Full Review

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★★★★★

“irish anne birmingham”

Written on: 02/12/2012

My friend and I went shopping to birmingham yesterday, Saturday 1st december. We went into house of fraser first, up to the ladies dress dept. We were served by this very charming, bubbly irish lady, anne. she took us to the fitting rooms, changed our items, spoke to us, not at us, and generally had time to serve us as individuals not rushing you out to go elsewhere or on a break. Another curly haired lady came along to help also. It was a real pleasure to be served by these two ladies. We had… Read Full Review

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★★★★★

“Danielle mens department in house of fraser Glasgow”

Written on: 01/12/2012 by Typist38 (1 review written)

I would like to praise Danielle who as at hand in House of Fraser Glasgow on Friday 30th November 2012 with her patience her charisma and her friendly smile and really looking happy at being at her work and doing a great job. She was the changing room attendant and nothing was a bother to this person. My husband was trying on Armani jeans and she made sure he got the correct fit on the waist and they do a free of charge within an hour hemming service also which i think is terrific and she… Read Full Review

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★★★★★

“Fantastic Customer Service”

Written on: 24/11/2012 by Anniepooh (1 review written)

I visited the Lingerie department at my local House of Fraser which is Lakeside. I always buy my Lingerie from there and wouldn't go anywhere else. All the staff on the department are very knowledgeable about the product and give amazing Customer Service. They always make me feel welcome and at ease.They have a lot of time and patience to make you feel special. I would recommend the Dept to all of my friends… Read Full Review

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★★★★★

“shopping on 21st November 2012”

Written on: 21/11/2012 by catherinedoran (1 review written)

I had a great day shopping for christmas presents in store. Shona from the china dept was very helpfull and took time to ensure that I found what I wanted and had an enjoyable shopping experience. She also took great care to wrap everything to a very high standard… Read Full Review

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★☆☆☆☆

“ LAZY staff would not serve me, busy chatting to each...”

Written on: 19/11/2012 by alanerobson (1 review written)

I always shop in Beatties, Grange Road, Birkenhead. Spending a lot of money on Chanel perfume, on Saturday 17 Nov 2012, I was in the store to buy perfume, standing at an empty counter whilst staff were having a conversation 3 of them to be exact, I could see they had seen me, but chose to ignore me, as they must of been very busy talking, after 10/12 mins, O went over to see if they would serve me, I told them what I wanted to buy, and I returned to the Chanel counter, it was another 5 mins… Read Full Review

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★★★★★

“very helpful lady !”

Written on: 17/11/2012

I was most impressed by the Clinique lady Diane Moulds in the northampton store today she helped me choose a new lipstick for the Christmas party season a new eye pencil that will smoulder in the evenings and a new mascara for the finishing touches !! Then a lovely creamy cleanser to take it all off again !!cant wait to try it all !! and I received a gift too and little Christmas present for me !! I alwaays look forward to buying new make up but today was fun !! Thank-you so much Diane I… Read Full Review

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