House of Fraser Reviews - www.houseoffraser.co.uk

Click here if this is your business
★★★☆☆
3.4 / 5
61% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Summary

House of Fraser is a large department store with over 1,000 brands to shop from.
? Ask our helpful community of experts about this product or company
House of Fraser www.houseoffraser.co.uk - Ask a question now

Media Gallery for House of Fraser www.houseoffraser.co.uk

House of Fraser www.houseoffraser.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“I often visit my store in Cwmbran South Wales . I have...”

Written on: 01/06/2013

I often visit my store in Cwmbran South Wales . I have on several occasions gone to the bag department , there I am greeted by the assistant,this lady cannot do enough to help ,she is always pleasant and will put herself out beyond her normal duties . Polite and full of fun making the visit pleasant . Always helping with the choice of bag I need .This lady needs praise from the H-Fraser managementI do hope this is forth coming for her… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Best of Fraser”

Written on: 31/05/2013 by Ladypage (1 review written)

Delighted with the sale prices today.My wife bought some lovely things at a fraction of the cost.Have shopped at the Chichestetr store for years and have never been disappoinmted… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor advertising!!! ”

Written on: 31/05/2013

I purposely went to HOF on 30/0513 as they had advertised a two day percentage off purchases on those days. I had purchased a dress and jacket from Planet CN costing £148. There were numerous signs around with 20, 40 % off purchases. When I questioned the assistant she had said iv just asked the manager and she had said no. I had said its false advertising with all the signs and balloons !! I did purchase the items as I really liked them and I'm assuming this is what HOF is hoping for!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Disgraceful online service - total waste of time ! ”

Written on: 16/05/2013

I purchased a matching handbag , passport holder , purse , key ring and pouch - from the Biba range at House of Fraser online . I told my friend about it as it all 'appeared ' like a good deal - they sent out the items and sent out the wrong bag - the bag I wanted had then sold out ! So there was no point me keeping any of the items that matched it . In the meantime my friend ordered the bag I wanted (after me ) and she got it ! I'm livid ! I then had to pay for a neighbour to get a taxi to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“After sales policy!”

Written on: 10/05/2013

I have recently had what I would describe as an exceptional situation where I wished to return unworn lingerie after 28 days due to a change in personal circumstance, all I wanted was to return the goods and receive a credit to be able to purchase other goods from the store, despite having written to the Head Office, this has been rejected. I appreciate all stores have control policies but in unique situations would like to think they would be accommodating. Be warned they are not! I find the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Anonymouse12's Comment

Written on: 10/05/2014

EVERYONE has a 'unique situation' explaining why they want to return out with 28 days. I don't work for HOF but I do work in retail and trust me, I have heard so many sob stories I now just think everyone is lying, which is horrendous I know but if stores refund everyone with a 'unique situation' they would run themselves into the ground.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“fantastic underwear selection”

Written on: 09/05/2013 by Doreen47 (1 review written)

I went into the Manchester branch on the 4.5.03 for a cream bra, not being the standard size ( I am a 30F) I find it quite difficult to find a bra my size let alone in the colour of my choice, so I was very pleasantly surprised by the choice of bras you had. I was served by a very helpful assistant who went out of her way to help me in fact I was so satisfied with the service and choice that I purchased 2 bras. You will definately be my first choice for new underwear from now on. Well down… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Mother of the Bride outfits”

Written on: 27/04/2013 by Wrongbed (2 reviews written)

I have been looking for a mother of the bride outfit with little success, until I went into House of Fraser in Solihull. Each department were to be highly recommended, they not only helped me select outfits , they accessorised what I wore , and advised me both positively and negatively, which in turn gave me confidence to trust their opinion. Well done and many thanks to House of Fraser… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent service from staff at Norwich Store”

Written on: 26/04/2013 by JacquelinePenegar (1 review written)

we would like to say a big thank you to three of house of fraser staff. Who went out of their way to help us in your store today. Nothing was to much trouble. and we feel they are credit to the store. we were very impressed the full range of desigher cloths. In an exceptable price range… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“House of Fraser BLACK carrier bags!”

Written on: 23/04/2013

We visited and bought items in Solihull store which were handed to us in a (maybe recycled) black HofF carrier bag. By the time we had walked 50 yards to another store, my hands were almost as black as the bag itself. It was so disgusting, we returned to the store where,surprisingly,I was then questioned - did I have hand cream on or even perfume, as this could have caused the problem! No I did not! I thought the attitude was shameful, no apology, but thankfully, an exchange to a pink… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“mens chinos (for the slim man)”

Written on: 21/04/2013

Went into the `Hammonds of Hull' today, Friday, menswear department. I have problems finding chinos with the correct fit for the slimline man!! The service given by the two male and one female assistants was impeccable. Eventually after trying on many pairs of chinos, all different brands and fit, success. The perfect fit was found, Henri Lloyd. [name removed] was the member of staff named on the receipt, sadly I do not know the names of the others, ten out of ten on all aspects of service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“absolutely disgusting attitude”

Written on: 18/04/2013

April 2013. I went in to Telford House of Fraser, my daughter needed a dress for her prom, there was a department called evening wear, we needed some help and couldn't find anyone, so my daughter started to try on some dresses in the fitting room, whilst I went to look for someone, then i saw a lady and I said could you help me, she was too busy and if I could ask the person on the fitting room but there was no one, so I walked off and then went back to her and she huffed and puffed at me and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Menswear. House of Fraser, Camberley, Surrey”

Written on: 07/04/2013

Yesterday your Sales Assistant, Mo Sheldon was very helpful when my husband and I wanted to buy a sweater for my father in law for his Birthday. We found just the thing. Today, I decided to buy my husband a sweater, too. By sheer accident I bumped into Ms Sheldon again. Once more, she was extremely helpful, making shopping a pleasure. I thought I should let you know. Whilst writing, I should also mention a pleasant young lady in the Paper Chase Department, who helped me choose some tissue… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“A joy to shop”

Written on: 01/04/2013

I recently visited your birkenhead store to purchase a new shirt and would like to say how impressed i was with your store. I was approached by a member of staff who advised me to " just ask if i need any assistance" and was then allowed to browse for what i wanted without any interference. I found a T shirt that i liked but was unable to find my size. I asked the assistant if they had any others in stock in my size and was asked to wait while she checked for me . A few minutes later she… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Milton Keynes Sales Assistants”

Written on: 26/03/2013

I don't usually complete reviews from department stores however, having visited Milton Keynes House of Fraser, wanted to pass on my appreciation of the excellent service given by all of the assistants my sister and I encountered whilst we were in the store. Nothing was too much trouble for any of the five staff who helped us making the visit an unusally pleasant and relaxed experience. Thank you ladies… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great Service, very knowledgable staff. Top Notch!”

Written on: 12/03/2013

Having visited the Metro Centre Gateshead branch on 16th February 2013, and received fantastic service, advice and kindness from the advisors when purchasing a Shubette navy dress. I would certainly recommend my friends buying their future wedding guest outfits. Received great guidance and compliments. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent Service”

Written on: 10/03/2013

Yesterday - 9th March 2013 - I went to buy a Michael Kors Handbag at Meadowhll. There was no one on the counter so I asked the lady on the Mulburry counter to help me. I felt she was quite patronising as I was not buying one of her handbags but mine was still expensive to me. I did buy the bag from another assistant but I then went to the Keihls counter where I was helped by a lovely young lady who listened to how I had been hurt by the Mulburry assistant and she sorted me out with the perfume… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad soup!!”

Written on: 01/03/2013

I have been shopping in your store for a number of years, but was most displeased when on my birthday my friend said she would buy me lunch in your restaurant, we fancied home made soup and at first when we saw it advertised as "homemade" we ordered some only to fined it was tinned and tasted foul. I am sure it is against the law to advertise something that is homemade when it isn't. The point I am making is I wont be going there again.I also find it is a little behind the times and needs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Suitcases”

Written on: 01/03/2013

Looked at several shops for a new suitcase. House of Frazer had the best selection and many at 50% discount. Bought a beauty for £45 instead of £90 - exactly what I had been looking for. Assistants were very helpful to show me where the travel luggage was located and another took me to the paydesk. Brilliant - thanks for easy shopping. Bought other items as well so the suitcase came in handy for carrying them!!!!!!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Mr D Bhusiah, (Alexandre), Wolverhampton.”

Written on: 23/01/2013 by McCamphill (1 review written)

I recently saw an overcoat within this department which I was considering buying for my husbands' retirement. I was closely inspecting the garment that had caught my eye when I was approached by Mr Bhusiah. He explained that whilst the coat I was looking at was of a good quality he suggested that I consider several others within the department. He spent some considerable time explaining the different qualities of the coats in question. I have to say that as someone who has worked within… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Emily in French Connection Worcester”

Written on: 22/01/2013 by Humphreysjane (1 review written)

Twice in the last couple of months I have been into French Connection Worcester House of Fraser and both times Emily was interested, friendly and worked hard with me first to find a dress I might like and would be suitable for an event and secondly she went more than the extra mile in searching for a particular dress by phoning many other House of Fraser stores for the size I needed (and Worcester didn't have). A charming young woman who wasn't pushy but was excellent at sales and relating to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview