House of Fraser Reviews - www.houseoffraser.co.uk

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★★★☆☆
3.3 / 5
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Summary

House of Fraser is a large department store with over 1,000 brands to shop from.
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★★★★★

“Fantastic staff....”

Written on: 07/08/2013

Went into Phase Eight in Leamington Spa today tried on this lovely blue Lacey dress which fitted perfectly unfortunately there was a catch in the material. The two ladies that worked in the shop were most helpful and tried to phone around to see if they could get one in my size, they managed to find one in Solihull which I said I would pick up the very next day and off I went .....As I walked through the town I could hear someone asking me to stop and it was one of the assistants from Phase… Read Full Review

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★☆☆☆☆

“Return Policy means I will never return”

Written on: 03/08/2013 by postapal (3 reviews written)

The 14 days for a refund is out of date. Every other reputable store allows 28 days and so do the concessions if you go directly to them. Why bother with HofF online when you can go directly to the companies and get better terms and conditions… Read Full Review

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★☆☆☆☆

“Barbour Jacket”

Written on: 30/07/2013

House of Fraser list a Barbour jacket at 79 pounds but when you get to checkout it is 119 pounds. Customer service say only two of the colours are available at the special price but still advertise the black one on the page. Disgusted… Read Full Review

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★★★★★

“Maidstone shop”

Written on: 26/07/2013 by Georgiejolley (1 review written)

I went to Maidstone with the intention of buying some towels and bed linen and I found exactly what I wanted. I was working my way towards the counter to pay for the goods when I dropped them on the floor (I walk with a stick and am not too steady on my feet). Anyway one of the girls rushed forward and picked all my goods up. The two girls then packed my goods so that I was well balanced. Good Linen department, nice staff. I will certainly go there again… Read Full Review

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★★★★★

“House of Frase Top of the Shops Apart from Snooty Shop...”

Written on: 25/07/2013 by 15YearsYounger (1 review written)

I went to return and collect an order from House of Fraser in Leeds Today. Chatted briefly with a very pleasant staff member in the lift but when I arrived at 2nd floor and crossed to the order/collection desk the sales woman was a really snooty who spoilt my experience of shopping at house of fraser. The assistant seemed annoyed because I had not gone to one of the departments in womenswear (maybe I spoiled her chat) as this was going to be WORK for her. Her attitude wasn't one I would expect… Read Full Review

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★★★☆☆

“Heat in Store”

Written on: 25/07/2013 by toohottoshop (1 review written)

Today I shopped in your store in Grimsby, Freshney Place. It was in the women's department and I can assure you that it was an unpleasant experience not with the staff poor things but with the heat that was making shopping a chore rather than a pleasure. To go into a little cubby hole to try something on was so uncomfortable. The section I went into was where you have situated the Jacques Vert clothing range. I asked was there no air conditioning and apparently there is but not in that part of… Read Full Review

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★★★★★

“genuine service and not pushy”

Written on: 15/07/2013

I bought some cushions on Sunday 14th July at House of Frasers in Glasgow and was helped by a lovely sales assistant at the houseware department. She was helpful without being pushy which is what I like about this store generally. Also the young assistants at the crockery dept again went out of their way to order extra cushions for me which given they were in the sale was not a big purchase, however it is this genuinely helpful non pushy type of sales assistant like this that keeps me coming… Read Full Review

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★★★★☆

“Helpful customer service ”

Written on: 10/07/2013

I went to the Maidstone store, it was very quiet instore. I was looking around simply as I had my £10.00 reward voucher to use so thought I might treat myself. I did not find anything in the clothes so ended up in the Clarins department. The person who served me was very helpful and promoted the products and drew my attention to the various offers attached to multiple purchases… Read Full Review

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★★★★★

“I purchased some underwear in Grimsby Sunday 7th July 2013”

Written on: 08/07/2013

On Sunday 7th July at approximately 10.45am I visited Grimsby House of Fraser to purchase some underwear.I was very impressed the way Kacey (whose name is on my receipt)looked after me, and advised me.She gave me confidence in purchasing an item I was not quite sure about, and infact I have found it to be the most comfortable garment I have worn for quite sometime.I thought she handled the sale perfectly, and shall most certainly visit this department again in the future. There is nothing else… Read Full Review

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★★★★★

“shopping for a handbag”

Written on: 16/06/2013

shopping in house of fraser Cwmbran I had been looking for a white handbag for my cruising holiday the assistant found me the perfect white clutch bag.Then my husband was looking for a reversible black and brown belt they did not have it in his size again a very nice assistant went on line ordered it and will be with us in a couple of days .We ended the morning by eating a very nice lunch and used the instore voucher 2 meals for £10.I would say we had a very successful shopping day in my… Read Full Review

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★★★★☆

“Lovely Elisabeth she knows her stuff!”

Written on: 16/06/2013

I was shopping yesterday at House of Fraser Nottingham where I happily met staff member Elisabeth Dawce. This lovely lady has got it all. Extremely pleasant manner, friendly without being too intrusive. She made some excellent comments about items I was interested in buying at the time and also some really helpful suggestions about other items I will definitely consider buying in the future. Elisabeth made me feel really happy and comfortable to be shopping and spending time in HoF. I then had… Read Full Review

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★★★★★

“I often visit my store in Cwmbran South Wales . I have...”

Written on: 01/06/2013

I often visit my store in Cwmbran South Wales . I have on several occasions gone to the bag department , there I am greeted by the assistant,this lady cannot do enough to help ,she is always pleasant and will put herself out beyond her normal duties . Polite and full of fun making the visit pleasant . Always helping with the choice of bag I need .This lady needs praise from the H-Fraser managementI do hope this is forth coming for her… Read Full Review

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★★★★★

“Best of Fraser”

Written on: 31/05/2013 by Ladypage (1 review written)

Delighted with the sale prices today.My wife bought some lovely things at a fraction of the cost.Have shopped at the Chichestetr store for years and have never been disappoinmted… Read Full Review

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★☆☆☆☆

“Poor advertising!!! ”

Written on: 31/05/2013

I purposely went to HOF on 30/0513 as they had advertised a two day percentage off purchases on those days. I had purchased a dress and jacket from Planet CN costing £148. There were numerous signs around with 20, 40 % off purchases. When I questioned the assistant she had said iv just asked the manager and she had said no. I had said its false advertising with all the signs and balloons !! I did purchase the items as I really liked them and I'm assuming this is what HOF is hoping for!!… Read Full Review

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★☆☆☆☆

“Disgraceful online service - total waste of time ! ”

Written on: 16/05/2013

I purchased a matching handbag , passport holder , purse , key ring and pouch - from the Biba range at House of Fraser online . I told my friend about it as it all 'appeared ' like a good deal - they sent out the items and sent out the wrong bag - the bag I wanted had then sold out ! So there was no point me keeping any of the items that matched it . In the meantime my friend ordered the bag I wanted (after me ) and she got it ! I'm livid ! I then had to pay for a neighbour to get a taxi to… Read Full Review

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★☆☆☆☆

“After sales policy!”

Written on: 10/05/2013

I have recently had what I would describe as an exceptional situation where I wished to return unworn lingerie after 28 days due to a change in personal circumstance, all I wanted was to return the goods and receive a credit to be able to purchase other goods from the store, despite having written to the Head Office, this has been rejected. I appreciate all stores have control policies but in unique situations would like to think they would be accommodating. Be warned they are not! I find the… Read Full Review

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Anonymouse12's Comment

Written on: 10/05/2014

EVERYONE has a 'unique situation' explaining why they want to return out with 28 days. I don't work for HOF but I do work in retail and trust me, I have heard so many sob stories I now just think everyone is lying, which is horrendous I know but if stores refund everyone with a 'unique situation' they would run themselves into the ground.

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★★★★★

“fantastic underwear selection”

Written on: 09/05/2013 by Doreen47 (1 review written)

I went into the Manchester branch on the 4.5.03 for a cream bra, not being the standard size ( I am a 30F) I find it quite difficult to find a bra my size let alone in the colour of my choice, so I was very pleasantly surprised by the choice of bras you had. I was served by a very helpful assistant who went out of her way to help me in fact I was so satisfied with the service and choice that I purchased 2 bras. You will definately be my first choice for new underwear from now on. Well down… Read Full Review

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★★★★☆

“Mother of the Bride outfits”

Written on: 27/04/2013 by Wrongbed (2 reviews written)

I have been looking for a mother of the bride outfit with little success, until I went into House of Fraser in Solihull. Each department were to be highly recommended, they not only helped me select outfits , they accessorised what I wore , and advised me both positively and negatively, which in turn gave me confidence to trust their opinion. Well done and many thanks to House of Fraser… Read Full Review

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★★★★★

“Excellent service from staff at Norwich Store”

Written on: 26/04/2013 by JacquelinePenegar (1 review written)

we would like to say a big thank you to three of house of fraser staff. Who went out of their way to help us in your store today. Nothing was to much trouble. and we feel they are credit to the store. we were very impressed the full range of desigher cloths. In an exceptable price range… Read Full Review

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★★☆☆☆

“House of Fraser BLACK carrier bags!”

Written on: 23/04/2013

We visited and bought items in Solihull store which were handed to us in a (maybe recycled) black HofF carrier bag. By the time we had walked 50 yards to another store, my hands were almost as black as the bag itself. It was so disgusting, we returned to the store where,surprisingly,I was then questioned - did I have hand cream on or even perfume, as this could have caused the problem! No I did not! I thought the attitude was shameful, no apology, but thankfully, an exchange to a pink… Read Full Review

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