JD Sports Reviews - www.jdsports.co.uk

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★★☆☆☆
1.9 / 5
21% of users recommend this
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★☆☆☆☆

“SHOCKING customer service!”

Written on: 15/12/2013 by Niamhoir (1 review written)

I ordered trainers 2 weeks ago, which were to be delivered within 4 working days. I have NOT received my order nor any updates on where my order is. I am fuming, shall be buying my trainers else where!! Do not bother ordering online, delivery is absolutely shocking! Well done JD, you remember to charge but forget to send out the order. Good one!!!… Read Full Review

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★☆☆☆☆

“They taken my money, iv not had my goods and will not...”

Written on: 05/12/2013

I order some trainers on te 23/11/2013, the guy at the Warrington store said it's and easy service and should be in store for you to collect on the 28/11/2013. I order them and put the order in my partners name to pick them up as it's his Xmas present, as I'm from Bolton and would not be around Warrington to collect it as offen as he is. 10 days has passed and it's the 3/12/2013 and my trainers have still not arrived in store. The store manager advised come in store as I'm entitled to a… Read Full Review

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★☆☆☆☆

“Fuming!”

Written on: 28/11/2013

Ordered some chinos that were too big and sent back via Yodel. I paid via Paypal and noticed that after tracking the item back to JD Sports warehouse they hadn't refunded me. After 2 emails later and no response I called their Customer Service to be told that I would not be getting a refund due to there being pet hair on the trousers! I told them how cross I was and asked if it could not have been rollered off. They told me they were unsellable. I find this very hard to believe - I packed… Read Full Review

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★★★☆☆

“very poor”

Written on: 23/11/2013

JD sport service was very poor! I ordered by online. I bought some for winter, hat and scaft. But they gave me the wrong hat! I dont feel to give it back,. So i gave the wrong hat to my friend! Very very rubbish!… Read Full Review

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★☆☆☆☆

“DO NOT USE THEM !!!!!!”

Written on: 02/10/2013 by Hotbunny (1 review written)

I do lots of shopping online from a big range of companies . I order from big names and small shops and ive never had any problems at all . I placed an order online for next day delivery and did not receive my order . I gave them two days thinking maybe by chance there had been a problem . Third day I started ringing they had no idea where my parcel was after many phone calls and emails they then finally found out my parcel was lst and had not been received by Hermes ! Then they informed me I… Read Full Review

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★☆☆☆☆

“Trainers were too big, but they would not exchange them”

Written on: 20/09/2013

I bought some Sergio Tacchni trainers online because they were cheap, size 11. Arrived and were more like size 12. Took them to the store in Leeds and the people there tried accusing me of wearing them, not a very polite way to talk to a customer, I felt like I was being looked upon as a fraudster.. All the while their employees are less interested in the customer and more interested in talking to their colleagues and trying to look cool. So eventually the store decided that they are ok to be… Read Full Review

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★☆☆☆☆

“Awful firm ”

Written on: 09/09/2013 by Sl60amg (1 review written)

After waiting 2 weeks to receive my overseas order the trainers arrived (nike air 2013) at last.....but on trying them on I noticed how one of the shoes felt.."flat & and felt different" on further inspection it was obvious they were faulty!!!! i.e. no air in the one sole! I called there customer care line and they asked for photos,I did better than that and sent a video, they agreed they were faulty emailed me a free returns label and asked me to send them back... I did this 4 weeks ago, iv… Read Full Review

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★☆☆☆☆

“rubbish customer service..”

Written on: 28/08/2013 by bob786 (1 review written)

I didnt want to write this until it get worse. I ordered too many Things from jd but they sent me wrong or faulty item most of the Time.that would be considarable if the customer sevice could give me Satisfied solution.i dont really know what they are doing, business or playing with the Customer. Shame on jd's management. NB: if anyone cud give me jd's higher level management or ceo contact Info so I can talk to them.tnx… Read Full Review

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★★★★★

“HOTTIESSS”

Written on: 20/08/2013

The service was brilliant + all the boys are hottys especially the one that served mee woiii … Read Full Review

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★☆☆☆☆

“terrible”

Written on: 15/08/2013

The customer service is awful I spent half hour on the phone to a man who was rude and sarcastic when i asked to be put through to a manager he just put me in the call queue. Its been weeks and still no refund of £110! Their whole system is flawed I would never order from them again. As well as using the worst delivery company 'Hermes' who are just as unhelpful… Read Full Review

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★☆☆☆☆

“ODD COLOURED SHOES”

Written on: 01/05/2013 by del231268 (1 review written)

PURCHASED A PAIRS OF VANS,WORE THEM THE SAME NIGHT,TURNED OUT TO BE ODD COLOURS,RETURNED THEM TO THE STORE,ACTING MANAGER AGREED THEY WERE DIFFERENT COLOURS,BUT COULDNOT EXCHANGE THEM AS I HAD WORE THEM OUT AND WERE NOT FIT FOR RE-SALE,WHAT A JOKE WHY WOULD YOU WANT TO SELL ODD SHOES AGAIN,CUSTOMER SERVICE WERE NO BETTER,THEY DONT EVEN REPLY TO THE E MAILS I SENT,I WILL NEVER BUY FROM JD SPORTS OR BANK FASHION OR SCOTTS,EVER AGAIN,THEY HAVE MANAGERS THAT ARE SCARED TO GIVE AN HONEST ANSWER TO… Read Full Review

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★☆☆☆☆

“cant change somthing without receipt”

Written on: 20/02/2013

tryed to change two pairs of chinos my mother got my son for christmas she cant find the receipt all i want to do is get bigger size and they will not without the receipt never seen anything like it before put off buying in the future… Read Full Review

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★★★☆☆

“out of stock”

Written on: 20/02/2013

i want some trainers that are exclusive to jd they dont have them in my size in stores & dont have them at all online and they are exclusive to JD :(… Read Full Review

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★☆☆☆☆

“Like banging my head against a brick wall”

Written on: 23/01/2013 by EmmaCartledge (1 review written)

Ordered Nike Dual Fusion Trainers in size 6. When they arrived I got a size 5 and a size 6. This was my first order with JD Sports so didn't impress - all sports/shoe shops check this as a matter of course. Emailed customer services to ask if they would refund me the cost of returning items as faulty. After three days received generic email and was told that they would refund me the costs when I placed my next order with them! (Why would I want to place another order??) Went back and quoted… Read Full Review

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★☆☆☆☆

“DO NOT ORDER FROM HERE!!”

Written on: 15/01/2013

I have given one star as it would not allow me to give ZERO stars....Cannot actually believe how shockingly awful JD Sports online customer service is!! I ordered several items and the parcel arrived about 2 days later: one childs tracksuit was missing and there was no invoice. I emailed the customer services dept. and it took them 2 days to get back to me: they sent me an email saying they would send me a form out through the post which I would have to complete to say did not receive the… Read Full Review

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★☆☆☆☆

“Refused a refund or exchange on faulty item”

Written on: 11/01/2013 by Customer1357 (1 review written)

My partner purchased an item in Brighton store at JD Sports to give me for x-mass. After close look I noticed that item is defective. Took it back to the store, but instead of refund or exchange they accused me of wearing it, despite all labels and tags unattached, and short period of time since purchase, and told me that my partner should have checked it in store when purchased. Customer service is unacceptable, be aware as there are quite few reviews like this… Read Full Review

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★☆☆☆☆

“Refund on xmas presents”

Written on: 08/01/2013 by poohbear48 (1 review written)

Ive just been to our local store where my husband wanted to exchange some xmas gifts. Where upon i was told we were to late,as the date was the 6TH OF Jan as they were purchased in November. As my husband is tall and broad the clothes do not fit him.As my husband has been extremly poorly over christmas he has not been able to get out. The assistant said i could ring customer service where i have just spoken to a person who was damn right rude, and basically couldnt give a damn, what am i… Read Full Review

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★★★★★

“Jd ”

Written on: 30/12/2012 by Pipe122255667 (1 review written)

Hello guys this year at boxing day I bought two pairs of football boots and they were called CRT 360 I payed 35 quid and it's nearly been like 1 week, but still I havint got my trainers. Awwh I was so keen to wear them at Friday to go too a football match… Read Full Review

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★☆☆☆☆

“Jd are S**T”

Written on: 22/12/2012 by Bazza86 (1 review written)

Ordered a pair of trainers for my son for Christmas 4 weeks ago and was told 5 working days delivery, every time I have phoned to find out where the trainers are I keep getting told that there is a problem with the couriers and i can't have a refund as they don't know where my item is!!! The customer call centre staff are rude, seriously annoying and liers. My advice to anybody suffering the same problems is to contact trading standards after Christmas and log a complaint, I will not only be… Read Full Review

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★☆☆☆☆

“Spend £210”

Written on: 12/12/2012 by Amassse (1 review written)

I spent £210 so it is ment to be next day delivery but its been 3 days and I still have not got it is that about … Read Full Review

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