I am very disappointed with my experience with this company. In 2022 when I visited the store in Kensington to buy one pair of glasses I was then sold a 2-year plan which is very misleading regarding the benefits. The salesman never mentioned that the reglazing must be claimed between the months 9 and 15, also the leaflet they give you says nothing about you can only claim between months 9 and 15. If the plan is for a 2-year instalment then all benefits sold with it should last for 2 years, and if there are special conditions then it must be specified by the salesperson before you sign the plan and pay, and also should say it on the leaflet they give away.

This the worst possible place to get an eye test done. You premium price for the worst service ever . I had a nightmare experience with the Kensington high street branch. My eye test was done by Rameet who is apparently there senior most eye test doctor. He would have literally blinded me as he prescribed the wrong powered lenses (+2.25 )for for right and left eye when my eye test was done which was in an absolute rush rush not to forget he was terribly rude and discourteous . I started having terrible headaches and couldn’t focus properly after wearing these optical glasses for sometime I knew there was something wrong so decided to go for another eye test with another optician . I was absolutely aghast and terribly disturbed to hear that my powered lenses which were prescribed for me were absolutely wrong. Instead of +1.50 he gave me + 2.25 . Rameet had given me lenses which were way too strong and perhaps needed by someone who is much much older than my age. This store does not even have any high end equipment like other opticians who are much cheaper but have much sophisticated equipment. To check the pressure in your eyes they use some manual gadget whereas places like Specsavers who are much more cheaper and reliable use high end equipment. Tried calling up David Clulow a 100 times but nobody answers. Worst possible place to get an eyesight check done. I was lucky my eyes got saved by getting them re tested at Specsavers The staff there was so thorough and professional. They have the best most courteous staff members unlike at David Clulow kensington where they all show the worst possible attitude to there clients.

I ordered a pair of prescription glasses in David clulow store in Kadewe Berlin on October 18th. It failed 3 times at clearance via ups due to a missing commercial invoice from the sender. I have sent numerous emails and made numerous calls to the store and to customer service and even to the parent company. Today is December 11th and I haven’t received any updates of whereabouts of my glasses for a week. The company is seriously problematic. The management is toxic, sick and dysfunctional. Yet it’s totally unfair and they have no rights to drag their customers into their own mess. It has been one and a half months since I paid £2000 for this pair of glasses. I want either the glasses or my money back in order to carry on my life and keeping absolutely out of this messy company for the rest of my life.

I needed some help with sunglasses at the Ealing store. The customer assistant, was great, polite and helpful. Came a way very happy. Would recomend that branch.

The success of a company depends to a large extent on how it respects its customers. With this in mind, I find it remarkable how David Clulow can remain in business! I turned up for an eye test appointment at King’s Road branch only to find that the branch was closed for the entire day. Surprisingly, this appointment had been made using their online site, and had been successfully confirmed for that day at their own request. Furthermore, when I emailed them about the branch being closed that day, my complaint was completely ignored, no answer to my email. The whole experience was a total waste of time, and I would never recommend David Clulow Opticians to anyone !!

Both the arms on my glasses had come right off, so I know it was a bit of a long shot to go into David Clulow and asked them if they could help, especially as I got them from Specsavers, to which they kindly did, they came back all polished and fixed,in a very quick turnaround time,even better as I was on my lunch break, so a big thank you to the person I dealt with who was very helpful and professional.

I visited the Canary Wharf Branch for an eye checkup and to obtain a new pair each of my varifocals and reading glasses. The test was fast and furious despite my obvious struggles and conducted by a constantly sniffing optician (where a cold or hay fever, he has my sympathy) but not healthy at such close proximity. The staff who helped me select my frames did not listent a word I said and constantly brought my the wrong shape, despite my explanations. When I received a text saying my glasses were available, I made a special trip back to the Wharf to collect them, only to discover they had my reading glasses but not my varifocals. Terribly poor service and attitude. Don't bother with them.

I visited the victoria branch on the 22/8 for an eye test and to purchase a pair of varifocals. the Receptionist and optician were very friendly and helpful. Although the glasses were very expensive I was assured I would have the glasses in 1 week as I needed them urgently. When I called on 30th to find out if they were ready, I was told they would only leave the lab on the 2nd09. After I told the lady on the phone if they were not ready on the promised date I was going to cancel the card transaction I put on to a credit controller. In the background, I could hear the receptionist tell the credit controller the glasses were only ordered on the 25th. After starting out so well its all gone down hill fast. Just received an online survey with the question would you recommend this store to a family member... ABSALUTLEY NOT

My recent experience with the Cheltenham store manager/optometrist Azizabibi Kharodia forced me to walk out after being insulted and belittled. This was only my experience whilst having an eye examination from her, but she was rude and cutting with her comments to me just because I was 6 minutes late for an eye test. She continued this attitude towards me until I had to leave the examination before she insulted me any more. Whist examining me she stunk of cigarettes, including her fingers whilst touching my eyelids during the examination... She was very unprofessional and wouldn't recommend being examined by her to anyone! David Clulow customer services were not sympathetic and just left a general email response.

I ordered two pairs of varifocals. sunglasses at half price and full price glasses for work. Cost £1400 in total. I was pretty shocked but thought they'd be worth it. No word from Clulow's for three weeks and out of desperation ordered a beautiful pair of designer varifocals on the internet(eyewearbrands) for £200 - less than a third of the Clulows price. Now a total of 6 weeks later and phoned Clulows Bluewater. Both original pairs are in their drawer and no one has bothered to contact me. Absolutely shocking. Go somewhere else. On;y giving one star because at least they did the eye test.

I purchased Lindberg frameless glasses from the Watford store with Essilor varifocal lenses. They were very expensive (£500+ in total). The first set of lenses got wobbly on one side where the nosepiece fitted into the lens after less than a year. This isn't good with astigmatism or with varifocals as it affects the prescription. They sent them back free of charge and reset them. Then the other side developed the same problem. It was more than a year at this point so I just put up with it. When my prescription changed I had new lenses fitted to the original frames. The lenses cost £400 in total. When they came back they seemed really 'off' so I checked the prescription card that had come with them and they'd got it wrong. I went back but they didn't believe me and even after I showed them the card they said it was a minor mistake. However, they sent them back but despite the promise of an express replacement it took the standard two weeks to correct them. Eleven months later I caught the glasses on my jumper and one of the lenses broke - again, where the nosepiece fitted into the lens. I took them back but despite my protestations that they weren't fit for purpose, that expensive lenses shouldn't have broken etc, they were not interested. To replace one lens will cost at least £200. I have decided to cut my losses and get a new pair elsewhere as I have no confidence in their build quality or customer service any more.

I generally do not review products and services, but I have been a customer of david Clulow for over 15 years, happy with the service and dispensing with a fairly substantial amount of money over the years. After attending my most recent eye care check, I felt that the only reason I was there was contribute to their bonus or commission. I was aggressively sold new frames and lenses, and asked if I would like to test new contact lenses. I graciously declined spending over £800.00 on a pair of glasses there and then, and have not heard from them since, despite being promised a pack of contact lenses to trial. They used to provide such an excellent service, but it seems that has sadly evaporated. Cash before customer service. But, hey, there's plenty of good opticians out there !!

Used this site before visiting & was slightly worried given the consistent bad reviews, however given people will often complain about pretty much every little thing & generally it's the only the negative reviews that get left I thought I'd at least have the eye test & go from there (the shop is convenient for my office (Soho) & had the Persol frames I was interested in). From the moment I entered the shop (small, but cute, with very high quality stock & lots of samples to try) I really have to say the service I received was faultless & believe me I am VERY fussy about customer service given it is so uniformly useless these days. I was greeted very cheerily by the ladies working upstairs in the actual showroom area, confirmed my appointment & was then taken downstairs to the eye test room. The optician was again, very friendly, funny & we had a good chat whilst she carried out the test, asking me relevant and pragmatic questions whilst she did so. She clearly knew her stuff and was refreshing that she wasn't just out of college and completely reliant on technology as opposed to having real experience. There was certainly no 'upselling' involved and there was certainly some opportunity with the prescription, but it was really reading lenses I actually needed and that is the prescription she wrote. From here, I went upstairs to select some frames. I must have picked out >20 styles and the girl helping me had the patience of a saint whilst we whittled these down to 3 & finally 1...the first pair I looked at. The glasses were ordered and I was called 3 working days later to say they'd arrived. I collected them & was again slightly nervous given the complaints of bad prescriptions, however putting them on & testing was a revelation, they were SO good, made me realise the previous lenses I'd had from Specsavers really weren't all they could be. So as previously mentioned, I had a pretty faultless experience at this branch and would recommend people try and make their own minds rather then necessarily worry about some of the negativity on this forum.

I've had two experiences with David Cudlow and both times I was up sold -straight away. Without the bat of an eyelid. The first was after being lured into the shop with a free eye test, only to be told I need glasses for around £500. Quotes elsewhere were about £200. It was only when I insisted that they then offered cheaper solutions. The second experience was an enquiry about the cost of lens replacement. Instantly I was up sold to a thinner lens costing £50 more, and only after insisting that i didn't need them and wanted to know where prices started was I told about the less expensive option. And, even then I had to explain five times that i didn't need new frames which finally led to them revealing the extra £15 charge for fitting to other frames (which in itself is fine, i just needed to know that cost straight away without having to wade through the fluffy sales stuff first). Transparant they are not. Opaque is the game. Ironic, in the optician business.

Hi guys, I see that a lot of the reviews on here are quite negative so I thought I better give a little positive feedback on a recent experience I had in the Soho branch of David Clulow. My wife and I popped in to have a look whilst we were in London for a weekend. We both needed an update as have had our previous pairs for over 5 years. Upon entering the store we were greeted by a young chap from dublin with a warm smile and some polite assistance with our bags. He kindly offered to show us some frames and was spot on with his selection. I was grateful for the depth of knowledge he shared about the different manufacturers and there origins etc. and how to recognise the different quality of materials and hinges. I found this information both helpful and interesting. We eventually decided on the first pairs he had chosen for us. We both went for the higher quality lenses(I know that there has been a lot of issues regarding the pricing on here but if you are explained the benefits clearly as we were, and have been happy with the results, as we are, I feel it was worth spending the little extra). All in all, if you are in London and you want a nice pair of glasses from somebody that knows what they are doing, is professional, knowledgeable and very pleasant to deal with I would strongly recommend speaking to that irish chap in the Soho store. I believe his name is Jeremy/jerome or something like that.....happy shopping!!

I have to say this is my second major purchase from david Clulow in the last 2 years and all in all the customer experience and the value for money component was really substandard. I visited two stores Richmond and recently the kings road - the eye tests were good but that was really down tRo the individual opticians I purchased a £400+ pair of glasses and they didn't even offer to fit them for me when I went to pick them up . To add to that it took them more than 2 weeks to have them ready for me and their basic glass spec is really poor quality considering what you pay - All in all the lower high street brand would have been just as good quality wise! the only draw to them again would be the quality and selection of the frames but apart form that I should have gone to specs savers!!

I bought two pairs of glasses from DC about 3 years ago theoretically on special 2 for 1 offer. I can confirm other customer's experience of "opaque pricing" when hit out of the blue with the £450 price tag. Having already wasted a lot of time I went ahead any way. subsequently the glasses were never fitted competently despite several fittings and complaints. Now, after only 3 years wear the coatings of the lenses are pealing off leaving a scratched pitted finish and for me, blurred vision. Smug snotty service not justified by low quality products. Apalling.

Very disappointed with the service at Canary Wharf (Cabot Place) - (1) Staff and optometrist were notably unfriendly during my eye examination (2) I was told to come back for the prescription. I went three times after work (which is the only time I get) only to be told each time that the optometrist has gone home and her signature is required. I asked why she didn't do it during the day over the last 3 days and was told 'you have to ask for it'. (3) At this point seeing my frustration one of the counter staff signed and issued the prescription herself - I'm not sure if she's even allowed to do this?! (4) The prescription was incomplete. The recommendations section was blank with no mention of whether I need specs for general use or VDU use etc. (5) Saving the worst for the last - The prescription was incorrect! Right and Left had been switched and if I hadn't checked it carefully I would have placed the wrong order online - This is completely unacceptable!! Checked the reviews online and found that the average rating for David Clulow is only 1.5/5 - have to say I'm not surprised! Would not recommend it to anyone.

The service was terrible.. during my eye test when I was unsure between two choices of lense, the optometrist would get extremely annoyed with me. But that was far from the worst part.. 2 months after wearing the glasses I paid £500 for, I suffer from the worst headaches and eye soreness. Last week I went to get my eyes tested at a cmopetitor and it turns out that the David Clulow prescription was inaccurate and causing these headaches. I am tempted to take legal action against them if they dont refund me my money!