Tesco Opticians Reviews - www.tescoopticians.com

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★★☆☆☆
1.9 / 5
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★★★★★

“TESCO OPTICIANS - EXCELLENT SERVICE”

Written on: 26/10/2013

Excellent service throughout the whole process at the New Milton Hampshire store with strong focus on customer care. Initial appointment was professional with an optician who was totally professional and ensured I had all questions answered. Both pairs of prescription varifocal glasses were delivered in 9 days. Initial fitting process was good, with 2 follow-up visits for minor adjustments where staff made sure everything was perfect to my satisfaction… Read Full Review

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★☆☆☆☆

“Absolutely Useless”

Written on: 24/10/2013

I attended Tesco at Sutton Opticians and they have messed appointments up time after time. Completely incompetent. I stayed at work late on two occasions to attend appointments that I had booked with them and turned up to no appointments. Went to collect glasses when they said were ready and not ready… Read Full Review

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Grotbags2014's Comment

Written on: 22/01/2014

think off the overtime you did

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★☆☆☆☆

“check the refund policy before you buy”

Written on: 21/10/2013 by diesel17 (1 review written)

We chose Tesco opticians because we could trade in our vouchers which we thought would save us money - however it meant a 20 mile trip to get to the shop. We have had to return 3 times so far as the prescription was faulty - it read different twice and they will not refund the money - also one of the pairs of glasses fell apart the first time my husband wore them - again they refused a refund. Any money we have saved we have wasted on petrol getting to the shop. WE WILL NEVER ORDER FROM HERE… Read Full Review

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★☆☆☆☆

“Tesco Hanley Opticians (next to the joke shop)”

Written on: 11/10/2013

I had my eyes tested at Tesco's and was told I needed verifocal glasses, I have only ever used shop bought magnifying ones before just for reading so this is a new adventure for me, and what a disaster its turning out to be! How do Tesco's allow or put up with this ridiculous service? I ordered my glasses (£350) in July 2013 and I'm still waiting to get what I should have bought, glasses that I need and can see through properly. They measured my 'PD' wrong so both pairs needed changing and… Read Full Review

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★☆☆☆☆

“Big mistake”

Written on: 27/09/2013 by Lynneb172 (1 review written)

This was the first time I used Tesco opticians and the last. I have bifocals and had the free pair just for reading, first of all they took longer than promised, the reading glasses arrived on time collected them and expected to have them fitted as all other opticians do, not Tescos, anyway was a little unsure about the prescription didn't seem quite right so I waited for my bifocals to arrive and sort them then. Went in to collect bifocals and they had got lenses the wrong way round, so had… Read Full Review

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★☆☆☆☆

“After having to wear glasses for close work and...”

Written on: 24/09/2013

After having to wear glasses for close work and havering glasses prescribed by outher high street brands thought I would try tesco and get points.....BIG mistake over a period of 18months I have had these things fall apart 6 times (lens fell out ) being on two of these occasions away from home thankfully a high street branch of another opticians helped and replaced the retaining screws allowing me to carry on with my week end break.i have paid no less than five different visits to tesco to… Read Full Review

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★☆☆☆☆

“Tesco Opticians in Burseldon, Southampton”

Written on: 19/09/2013

I was a new customer three months ago and had test for contact lenses, (which I have been wearing a while), and purchased a 6 month supply of a different type brand and prescription to those I had been wearing. After a terrible 3 months of struggling to read (I was out of the country for over 2 months) I went for a second opinion to another high street optician, whose only comment was "I am not surprised you have been struggling, the prescription in the right eye is not nearly strong… Read Full Review

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★☆☆☆☆

“ordered my glasses on 21.08.13. had to pay in full...”

Written on: 10/09/2013

ordered my glasses on 21.08.13. had to pay in full with order. STILL NOT GOT MY GLASSES. 10.09.13 ALTHOUGH THEY SAY I COLLECTED 07.09.13 I AM NOW £250.00 OUT OF POCKET WITH NO GLASSES. THEY SAY THEY DONT KNOW WHAT TO DO ????… Read Full Review

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Grotbags2014's Comment

Written on: 22/01/2014

welcome to 2014

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★☆☆☆☆

“Abysmal Service”

Written on: 01/09/2013

I purchased glasses from this store and they weren't fitted properly and had to be returned after a couple of weeks as they fell off my face. The assistant didn't even bother to check how much to tighten them, she simply took them away and brought them back so tight I could hardly wear them. I walked round the store for a while giving them a chance to give but after half an hour took them back only to face abuse from this assistant. I asked for her managers name and returned the next day to… Read Full Review

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★★★★★

“Excellent Service”

Written on: 31/08/2013 by lindam1077 (2 reviews written)

I supplied recent eye test taken by my optician to Tesco. I wanted to take advantage of bogof Lenses and frames. Tesco Kilmarnock first class service. The assistants were very helpful With advice in frame sizes and suitability. I chose two designer frames. One for prescription Sunglasses. Perfect on both counts. Cost £120 for both incl anti glare frame. Highly recommend Thank You Tesco staff… Read Full Review

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★★☆☆☆

“Shabby service - wrong prescription lenses”

Written on: 22/08/2013

I went to Tesco Optician in Twickenham as I wanted to try their services. I must say, this is not for everyone. I experienced the following things: Customer service was poor, either untrained or unskilled. They asked me openly my private information in store while other customers around, I felt rather uneasy. Optician who examined my eyes was actually kind enough to give me advice for various things. But ladies outside the consultation room are not competent. One lady who explained to me… Read Full Review

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★☆☆☆☆

“Wrong prescription, attitude”

Written on: 21/08/2013

It took 3 appontments to be seen-mix up of their systems. When eventually see, the test left out a few things. The Optician did not check my current glasses, and went on to prescribe weaker glasses even after telling me my eyesight had deteriorated but according to his report my sight had improved! Went to get another eye test from a diffrent opticians, and the difference was astounding and scary! Went back to Tesco otpicians to ask them to check-and all I got was an attitude of it happens all… Read Full Review

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★★★★★

“Great service”

Written on: 14/08/2013 by Ian Denny (3 reviews written)

Recommended to go for eye test and glasses at Tesco Weston Favell Northampton and I was not disappointed. Great service and quality at a good price… Read Full Review

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★☆☆☆☆

“Appalling Service”

Written on: 09/08/2013 by Alfieo (1 review written)

My husband had an appointment at the Tesco Opticians in Dereham, Norfolk on 2nd August. He arrived and waited for 15 minutes and was then told the optometrist had had a puncture. He was given the option of waiting an hour or so or rescheduling. He rescheduled for today - 9th August - and after a short wait was told by the optomerist that the computers were down and it would be a few minutes to reboot them. As he couldn't wait he was told to reschedule. He went to do this and yes, you've guessed… Read Full Review

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★☆☆☆☆

“Customer service is non-existant - Very Little Helps!”

Written on: 08/08/2013

Purchased 2 pairs of Varifocals (BOGOF) from Tesco Opticians. Told the Optician specifically that I needed to see close up and intermediate. Picked up glasses and started wearing them. I couldn't see anything close up, unless I lifted the glasses off my nose and held them up high! Went back to the Optician - who stated it would take my eyes a month to get used to the lenses, and to come back then! Went to Boots to see what they said - they stated the lenses were made incorrectly - which is why… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 07/08/2013

Poor quality glasses. First lot of glasses, I could hardly see and then they sent me home to try for another week. Then manufactured another set, even though I ordered 2 pairs, one was only done and need to come back for the other. Eye test was quick and was rushed to get over and done with as well. Overall verdict: A lot of money spent on poor quality verifocal glasses and a lot of trips (by bike, as I don't own a car) wasted… Read Full Review

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★☆☆☆☆

“Disgrace”

Written on: 05/08/2013

Would not recommend Tesco Opticians. Say glasses will be back within a certain time limit (10 days) Rang down and called down to check on progress and which day they would be able to be collected. This date changed constantly and staff were not helpful and did not explain what was happening… Read Full Review

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★☆☆☆☆

“McDonalds of Opticians”

Written on: 02/08/2013

Staff didn't seem to have any knowledge or skills to work in an opticians. Gave me completely the wrong prescription,in fact it was opposite to what I had been prescribed and ordered. The eye test was rushed,the person doing it didn't seem qualified and didn't seem to care. The staff actually lied when I questioned them to see the manager to complain. (there isn't one.i was told) I don't wish to offend staff at McDonalds but they would have the same level of expertise and knowledge as the… Read Full Review

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★☆☆☆☆

“IF I COULD GIVE IT MINUS 5 STARS I WOULD.DON'T USE.”

Written on: 30/07/2013

My husband made the grave mistake of visiting Tesco's in store opticians , Lakeside Branch in Thurrock.I believe they all use the same laboratory, Ordered 2 pair of glasses and they were very helpful. He picked up his glasses just over a week later. That's when it went downhill. We went away the next day for 5 days and all that time he had a blinding headache. On our return he revisited the optician who confirmed that one of the lenses had the optic centre (the dot that is puts on the lenses to… Read Full Review

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★☆☆☆☆

“Wished I had looked on this site first”

Written on: 30/07/2013 by susiegee (1 review written)

Having used my local Tesco Opticians at Braintree in the past I recommended to my Mum she go there as it was easy for her to get to, Never again will I recommend these people, 2 staff serving we ended up waiting 45 minutes for a fitting and now 4 weeks we have waited for her glasses and not one phone call from them to say why the delay; I have phoned twice to chase only to be told the Lab had made a mistake with one pair and they are waiting for the replacement they would call me when they were… Read Full Review

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