Tesco Opticians Reviews - www.tescoopticians.com

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★★☆☆☆
1.9 / 5
23% of users recommend this
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★★☆☆☆

“Good service, but”

Written on: 15/01/2014

The quality of the frames are very poor. They are cheap but that does not make them good value for money. Mine keep falling apart. I must have been back about5 times with 2 pairs over the last 6 months. I use the Burnley store… Read Full Review

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★★★★★

“Speedy and efficient”

Written on: 07/12/2013

I recently purchased 2pairs of varifocals from the Knocknagoney store in Belfast and can only praise the staff for their efficiency. My varifocals, 1 pair of glasses and 1 pair of prescription sunglasses arrived 10 days after being ordered. The prescription seems to be spot on and I am delighted with my new specs. Would definitely return here for my next specs! I was also able to use club card points on the 2 pairs for the price of 1 deal, making my glasses great value. Thanks Tesco!… Read Full Review

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★★★★★

“Very good and fast service”

Written on: 24/11/2013 by Marcia.Norte (1 review written)

I'm impressed with the service from the beginning till the end. I had my eye test on a Tuesday evening and I received a message on my mobile to collect my glasses the Saturday after!!! Everyone is very nice and they provided a very good costumer service. The glasses have a very good quality and I could buy two pair for £ 125 from well known brands. Well done!!! Definitely I'll recommended to everyone!!!!… Read Full Review

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★★☆☆☆

“service?”

Written on: 24/11/2013 by Caribpilot (1 review written)

October 23: I took my glasses in for repair at Orpington. Told that: It will take 7-10 days. I gave all contact details: home and mobile names plus email address October 24: Glasses sent to lab? Day 10+ NO contact at all from ANYONE at Tesco. I went to Tesco, Orpington - NO glasses. I visited Orpington and insisted that they find out what has happened. After an hour, Orpington called and told me that "Glasses had been broken at the lab and that they would have to remake them." DAY 29!… Read Full Review

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★☆☆☆☆

“cataracts”

Written on: 23/11/2013

had my eyes tested at Tesco Doncaster was told I had cataracts in both eyes and reffered to hospital after three weeks of worry received appointment and saw consultant who said WHO TOLD YOU YOU HAD CATARACTS /? and that I did not have them and advised me to have another test somewhere else ! i did and not only was told i did not have cataracts but my new prescription was different .......so no would not recommend to any one… Read Full Review

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Grotbags2014's Comment

Written on: 22/01/2014

ooo god forbid someone makes a mistake better to be safe then sorry

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★☆☆☆☆

“Incompetant, Indiscreet, Unprofessional”

Written on: 21/11/2013

Made an appointment online at Walkden store. Went, had the test & ordered 2 pairs of glasses. Told by the assistant they would be in within 2 weeks and they would ring or text me. I waited 3 weeks, rang the helpline & told Walkden had them within 9 days. I went in and explained & asked why I hadn't had a message? The assistant said they were in, but she didn't know the helpline could check how long they'd had them and also it was up to the helpline not them. I explained I had been told when… Read Full Review

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★☆☆☆☆

“buying glasses from tesco”

Written on: 18/11/2013

I had eye test at your shirley solihull birmingham supermarket test went fine then on collection of my two pairs off glasses one fitted fine the other did not so, assistant explained to me that the machine they use for altering glasses had broke down two weeks again and had not been repaired so they was using a hair dryer to make ajustments , having made the ajustment on sunday 17th november i went home to discover that the assistant had bent the one ear piece out of all porpotion they looked… Read Full Review

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★☆☆☆☆

“Replacement lens”

Written on: 13/11/2013

Tesco Newport have quoted my £160 for ONE replacement vary-focal lens for one pair of glasses (I bought two pairs there) 14 months ago and in-spite of anti scratch coatings one lens was scratched (The glasses costing me a small fortune initially) that was the best they could do. I asked for plain distance replacement lens - so they said that would be £30, and as I like the frames I said yes. Paid my £30 and they said they would be ready in 6 days time. Went there after 8 days to pick them… Read Full Review

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★☆☆☆☆

“Not a good experience”

Written on: 26/10/2013

I decided to try Tesco opticians following a recommendation by a family member. I wear rigid gas permeable contact lenses and obviously need spectacles too. My eyes had become sore wearing by contacts so decided to try Tesco for new contact lenses and glasses. Upon arriving for my appointment I was "told off" (no other words for it) by a very uppity young female optician for turning up with my lenses in and for failing to pick up her voicemail messages on my phone (2 hours on the naughty… Read Full Review

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★★★★★

“TESCO OPTICIANS - EXCELLENT SERVICE”

Written on: 26/10/2013

Excellent service throughout the whole process at the New Milton Hampshire store with strong focus on customer care. Initial appointment was professional with an optician who was totally professional and ensured I had all questions answered. Both pairs of prescription varifocal glasses were delivered in 9 days. Initial fitting process was good, with 2 follow-up visits for minor adjustments where staff made sure everything was perfect to my satisfaction… Read Full Review

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★☆☆☆☆

“Absolutely Useless”

Written on: 24/10/2013

I attended Tesco at Sutton Opticians and they have messed appointments up time after time. Completely incompetent. I stayed at work late on two occasions to attend appointments that I had booked with them and turned up to no appointments. Went to collect glasses when they said were ready and not ready… Read Full Review

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Grotbags2014's Comment

Written on: 22/01/2014

think off the overtime you did

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★☆☆☆☆

“check the refund policy before you buy”

Written on: 21/10/2013 by diesel17 (1 review written)

We chose Tesco opticians because we could trade in our vouchers which we thought would save us money - however it meant a 20 mile trip to get to the shop. We have had to return 3 times so far as the prescription was faulty - it read different twice and they will not refund the money - also one of the pairs of glasses fell apart the first time my husband wore them - again they refused a refund. Any money we have saved we have wasted on petrol getting to the shop. WE WILL NEVER ORDER FROM HERE… Read Full Review

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★☆☆☆☆

“Tesco Hanley Opticians (next to the joke shop)”

Written on: 11/10/2013

I had my eyes tested at Tesco's and was told I needed verifocal glasses, I have only ever used shop bought magnifying ones before just for reading so this is a new adventure for me, and what a disaster its turning out to be! How do Tesco's allow or put up with this ridiculous service? I ordered my glasses (£350) in July 2013 and I'm still waiting to get what I should have bought, glasses that I need and can see through properly. They measured my 'PD' wrong so both pairs needed changing and… Read Full Review

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★☆☆☆☆

“Big mistake”

Written on: 27/09/2013 by Lynneb172 (1 review written)

This was the first time I used Tesco opticians and the last. I have bifocals and had the free pair just for reading, first of all they took longer than promised, the reading glasses arrived on time collected them and expected to have them fitted as all other opticians do, not Tescos, anyway was a little unsure about the prescription didn't seem quite right so I waited for my bifocals to arrive and sort them then. Went in to collect bifocals and they had got lenses the wrong way round, so had… Read Full Review

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★☆☆☆☆

“After having to wear glasses for close work and...”

Written on: 24/09/2013

After having to wear glasses for close work and havering glasses prescribed by outher high street brands thought I would try tesco and get points.....BIG mistake over a period of 18months I have had these things fall apart 6 times (lens fell out ) being on two of these occasions away from home thankfully a high street branch of another opticians helped and replaced the retaining screws allowing me to carry on with my week end break.i have paid no less than five different visits to tesco to… Read Full Review

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★☆☆☆☆

“Tesco Opticians in Burseldon, Southampton”

Written on: 19/09/2013

I was a new customer three months ago and had test for contact lenses, (which I have been wearing a while), and purchased a 6 month supply of a different type brand and prescription to those I had been wearing. After a terrible 3 months of struggling to read (I was out of the country for over 2 months) I went for a second opinion to another high street optician, whose only comment was "I am not surprised you have been struggling, the prescription in the right eye is not nearly strong… Read Full Review

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★☆☆☆☆

“ordered my glasses on 21.08.13. had to pay in full...”

Written on: 10/09/2013

ordered my glasses on 21.08.13. had to pay in full with order. STILL NOT GOT MY GLASSES. 10.09.13 ALTHOUGH THEY SAY I COLLECTED 07.09.13 I AM NOW £250.00 OUT OF POCKET WITH NO GLASSES. THEY SAY THEY DONT KNOW WHAT TO DO ????… Read Full Review

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Grotbags2014's Comment

Written on: 22/01/2014

welcome to 2014

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★☆☆☆☆

“Abysmal Service”

Written on: 01/09/2013

I purchased glasses from this store and they weren't fitted properly and had to be returned after a couple of weeks as they fell off my face. The assistant didn't even bother to check how much to tighten them, she simply took them away and brought them back so tight I could hardly wear them. I walked round the store for a while giving them a chance to give but after half an hour took them back only to face abuse from this assistant. I asked for her managers name and returned the next day to… Read Full Review

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★★★★★

“Excellent Service”

Written on: 31/08/2013 by lindam1077 (2 reviews written)

I supplied recent eye test taken by my optician to Tesco. I wanted to take advantage of bogof Lenses and frames. Tesco Kilmarnock first class service. The assistants were very helpful With advice in frame sizes and suitability. I chose two designer frames. One for prescription Sunglasses. Perfect on both counts. Cost £120 for both incl anti glare frame. Highly recommend Thank You Tesco staff… Read Full Review

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★★☆☆☆

“Shabby service - wrong prescription lenses”

Written on: 22/08/2013

I went to Tesco Optician in Twickenham as I wanted to try their services. I must say, this is not for everyone. I experienced the following things: Customer service was poor, either untrained or unskilled. They asked me openly my private information in store while other customers around, I felt rather uneasy. Optician who examined my eyes was actually kind enough to give me advice for various things. But ladies outside the consultation room are not competent. One lady who explained to me… Read Full Review

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