Tesco Opticians Reviews - www.tescoopticians.com

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★★☆☆☆
1.9 / 5
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★★★★★

“fantastic ”

Written on: 27/06/2014 by cavelad (1 review written)

This is the second time I've used tesco opticians fantastic service first time I got 2 pairs of prescription glasses for £40 and I just got 2 pairs prescription glasses for £30 lovely glasses..... I say why go to other opticians pay hundreds...... Perfect service… Read Full Review

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★☆☆☆☆

“Left Feeling Conned & Mistreated by Tesco Opticians”

Written on: 13/06/2014 by Nze-A (1 review written)

It is not the first time I have experienced a very poor service from Tesco Opticians, unfortunately, especially from the Manager. A week ago, I requested from Tesco Opticians, two pairs of varifocal glasses following my previous experience with Tesco Opticians when I obtained a single pair of glasses whose frame became bad after a few months and left me with no glasses for over 18 months (since the frame I chose at the time was no longer in circulation). The two pairs of glasses I recently… Read Full Review

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★★★★★

“TESCO - BOURNEMOUTH - THE BEST!”

Written on: 04/06/2014 by cavancullen (5 reviews written)

I recently went to get my eyes tested in the Tesco store in Bournemouth. I had got my eyes tested in optical express the week before and was appalled by there level of service and the cost of the lenses despite that my employer was paying for them. after receiving the worst eye exam of my life, I went to Tesco in Bournemouth. they apologised for starting the eye exam late (1 minuet later than my appointment) I then sat down to the best eye examination Iv'e had (I have had many over the years… Read Full Review

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★★★★☆

“Comprehensive test - glasses upsold”

Written on: 02/06/2014

Went to Tesco because my specs broke and I felt that my previous optician had been prescribing new glasses when I didn't need them and that they were selecting the most expensive options for me. Booking onlne was straightforward and I was reminded of the appointment by text. Friendly and welcoming and probably the best eye examination I have had in over 40 years of wearing glasses. Was told that a very old replacement pair were ok but I wanted new ones anyway to replace the broken ones Was… Read Full Review

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★☆☆☆☆

“Should have gone to Spec Savers!”

Written on: 11/05/2014 by Gunnark1988 (1 review written)

I wish I had found this forum and read the reviews before I went to Tesco Opticians! If I had I would never have gone to them and wasted so much money on glasses which are basically unwearable! Been back to Tesco so many times in last 7 months but basically been told there is nothing they can do to solve the issues I have with the glasses. Like someone else wrote I too would not have signed and paid for the goods before I received them if I had have known all the hassle I was going to face… Read Full Review

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★☆☆☆☆

“Obnoxious Manageress Chesterfield Tesco Opticians”

Written on: 08/05/2014 by 497Keith (1 review written)

I ordered 2 pair of glasses, 1 pair readers and the other 'occupational' lenses,basically another word for varifocals but in 2 parts the glasses have a different prescription as opposed to 3.Right from the start Id informed the optician my reaction to varifocals in the past and that I suffered from at time,severe vertigo and glasses like this in the past have made me go very dizzy and sick. He prescribed these to see how i got on with them to which I said I would know immediately if these… Read Full Review

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Watching14's Comment

Written on: 08/05/2014

I totally believe this person! I had a similar experience and so did my neighbour. The manageress was very intimidating and sold me glasses that was not suitable. I felt bad as she made me believe I was making a fuss. Not nice at all. I'll go to Boots in future.

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★☆☆☆☆

“Tescos opticians Hull store.”

Written on: 26/04/2014 by Renej42 (1 review written)

Went into tescos opticians HULL store to get my perscription to change the lenses on my current glasses because of a scratch on my old glasses (knowing my perscription has not changed) the optician insisted that it has changed slightly. I proceeded to buy 2 new pairs of glasses with the new perscription which were incorrect when picked up and I tryed to wear them. The new glasses made my vision fuzzy and uncomfertable so back to tescos I went for a retest, recieved another perscription which… Read Full Review

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Deal15's Comment

Written on: 08/05/2014

Tesco's opticians,you really, really need to get your act together regarding managers and customer service. If Tescos was owned by Richard Branson who's customer service is one of the best in the world, this would NEVER happen! After my own experience in another town (one with the crooked spire in the midlands) I'll put anyone off who mentions Tesco opticians! Poorly trained egotistical bully's! This person should have done what I did and stuck to my guns and demanded a refund there and then..workerd for me!!!

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★☆☆☆☆

“be careful with lenses”

Written on: 17/04/2014 by Giovanni241 (1 review written)

lengthy wait despite timed appointment, be careful with lens selection as mine were expensive but perform as cheap and nasty, have to pay in full on ordering, raised issues with store staff but got nowhere, had to chase up delivery via national call centre myself, found out they had been ready for collection for week, gave up and will never use again… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 14/04/2014 by sri333 (2 reviews written)

I have booked for a contact lenses initial test at Tesco Basildon. I was told I will receive a free trial lenses that I should I try and let that know before ordering extra pairs. I was told I will be informed by phone when they come. I never received a call even after 15 days and when I contacted the store I was told they did not receive teh trail yet and will reorder. Even after reordering its been 10 days and I still have no update. I'm very much disappointed with your service for which I… Read Full Review

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★☆☆☆☆

“Tesco Extra Opticians Portadown”

Written on: 14/04/2014 by Janessa219 (1 review written)

AVOID THIS PLACE!. I bought a pair of glasses here 10 months ago, cost nearly £300. The frames started to disintergrate on Saturday night. I went to the store on Sunday afternoon, the girl on duty was unhelpful and could do nothing without her managers say so, the stores duty manager was the same. The Manager from the Opticians branch rang this morning and was extremely ignorant to both myself and my wife. Basically I was told they would take my glasses and send them back to the factory… Read Full Review

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★☆☆☆☆

“INCOMPETANT, UNPROFESSIONAL, APPALLING, SHODDY...”

Written on: 12/04/2014 by 159Dugan (1 review written)

Why did I ever go to Tesco at Walkden??? After the appalling service when I had my eye test and bought my readers, the glasses are now broken!! I contacted customer services and asked for an appointment at the Horwich Middlebrook store (as I would never go to Walkden every again)to have the frames looked at. Guess what, they sent me a standard 'we have passed your comments to the store and they will learn from it' letter and then added 'we trust our response met your expectations' - Well -… Read Full Review

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★☆☆☆☆

“No help at all after 3 weeks on order.”

Written on: 09/04/2014 by Lucian115 (1 review written)

Took 2 pairs of faulty glasses back when the lens started cracking they said they would order me 2 new pairs. Three weeks later still nothing just excuses… Read Full Review

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★★☆☆☆

“Poor quality glasses, misleading on prices ”

Written on: 04/04/2014 by Daisya420 (1 review written)

I purchased 2 pairs of glasses 2 weeks ago, one pair has already has a broken lense, the glasses are clearly to weak and not fit for purpose!, I am annoyed with myself as I bought these exact glasses about 2 years ago and exactly the same happened however I put it down to my toddler grabbing them, now I relaise they are just weak and brittle.... Never again... I appreciate they offer you a strengthening coating at a further cost, but the glasses shouldn't be that weak,, … Read Full Review

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★★★★★

“the best eye test ive ever had ”

Written on: 27/03/2014 by fluffyhamsterpuff (1 review written)

For God's sake just ignore the rid comments/reveiws because unless they are talking about a different tracks they are wrong. Sunderland tesco does the best eye test. You can have confidence in knowing it is correct because they do 6 tests on you. Long vision test Short vision test. Average vision test. Long distance reading test. Short vision reading test. Average reading test. The staff are all friendly and ask you how your day has been. They are not nosey just polite. My friend told me that… Read Full Review

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★☆☆☆☆

“So cross, will never even enter a Tesco store again”

Written on: 19/03/2014 by dendrobium (1 review written)

I hate my new glasses + the Customer Services follow up. What was I thinking about trusting Tesco's to sell me spectacles?! I would sincerely advise anyone to go to Specsavers or similar, in fact anywhere other than Tesco Opticians. (I wish I could give a 0 star rating.) Extra note: I bought spectacles in store rather than Tesco Opticians on line… Read Full Review

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★☆☆☆☆

“Listen to reviews that service is awful (I regret I...”

Written on: 18/03/2014 by AddisynBarnes (1 review written)

I had two friends who told horror stories about bad experience of Tesco optician at Danestone/Bridge of Don Aberdeen, but because I really needed my eyes tested on a Sunday, I didn't listen and hoped my experience would be better. Every appointment was 30 minutes late without any customer being told in advance that appointments were behind by 30 minutes (I was told by receptionist that this is 'normal because an optician is like a doctor's and they run late'). Optician was clearly hungover. I… Read Full Review

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★☆☆☆☆

“No Customer Service values what so ever ”

Written on: 15/03/2014 by frankiemc (1 review written)

My wife ordered Varifoca using your BOGOF offer, which I paid £363.00 for. The glasses were ordered in the Lichfield branch just less than two weeks ago. Today we were called to try them and collect. Unfortunately one pair would appears to be completely useless as the angle of the glass in the frame (90 degrees) prohibits her reading anything without positioning herself in a very uncomfortable manner. After spending 90 minutes with your staff bending and trying to correct the problem we… Read Full Review

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★★☆☆☆

“my ears are no good”

Written on: 25/01/2014 by aqndrew (1 review written)

After the optician bent my glasses out of shape i said im not having them now, he said my ears were not symettrical on my head.They are changing them to match another pair that fit my abnormal head.Would not go to tesco again ,only for milk i suppose… Read Full Review

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★☆☆☆☆

“Free Eye Test”

Written on: 23/01/2014 by panher (1 review written)

I took up the offer of a free eye test at Tesco's Bar Hill, Cambridgeshire branch. While the booking and appointment system worked flawlessly, the eye test itself was not quite so. I was quickly rushed through and put on the shop floor to pick some glasses to purchase. The store was very busy and I was unable to complete the purchase at that moment and time. A month later, I decided that I would go back and pick get my prescribed glasses from Tesco. I decided to pop by Vision Express to get a… Read Full Review

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★☆☆☆☆

“tesco mayflower basildon bad service”

Written on: 19/01/2014

bad experiance with hopless rude staff I was talked into reading glasses I didnt need and distance glasses that were just plan wrong , was talked to like I was stupid I wont even shop there now… Read Full Review

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Sri333's Comment

Written on: 14/04/2014

I agree. Tesco Basildon opticians are bunch of rude and unhelpful people.

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