Tesco Opticians Reviews - www.tescoopticians.com

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★★☆☆☆
1.9 / 5
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★☆☆☆☆

“Tesco Extra Opticians Portadown”

Written on: 14/04/2014 by Janessa219 (1 review written)

AVOID THIS PLACE!. I bought a pair of glasses here 10 months ago, cost nearly £300. The frames started to disintergrate on Saturday night. I went to the store on Sunday afternoon, the girl on duty was unhelpful and could do nothing without her managers say so, the stores duty manager was the same. The Manager from the Opticians branch rang this morning and was extremely ignorant to both myself and my wife. Basically I was told they would take my glasses and send them back to the factory… Read Full Review

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★☆☆☆☆

“INCOMPETANT, UNPROFESSIONAL, APPALLING, SHODDY...”

Written on: 12/04/2014 by 159Dugan (1 review written)

Why did I ever go to Tesco at Walkden??? After the appalling service when I had my eye test and bought my readers, the glasses are now broken!! I contacted customer services and asked for an appointment at the Horwich Middlebrook store (as I would never go to Walkden every again)to have the frames looked at. Guess what, they sent me a standard 'we have passed your comments to the store and they will learn from it' letter and then added 'we trust our response met your expectations' - Well -… Read Full Review

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★☆☆☆☆

“No help at all after 3 weeks on order.”

Written on: 09/04/2014 by Lucian115 (1 review written)

Took 2 pairs of faulty glasses back when the lens started cracking they said they would order me 2 new pairs. Three weeks later still nothing just excuses… Read Full Review

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★★☆☆☆

“Poor quality glasses, misleading on prices ”

Written on: 04/04/2014 by Daisya420 (1 review written)

I purchased 2 pairs of glasses 2 weeks ago, one pair has already has a broken lense, the glasses are clearly to weak and not fit for purpose!, I am annoyed with myself as I bought these exact glasses about 2 years ago and exactly the same happened however I put it down to my toddler grabbing them, now I relaise they are just weak and brittle.... Never again... I appreciate they offer you a strengthening coating at a further cost, but the glasses shouldn't be that weak,, … Read Full Review

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★★★★★

“the best eye test ive ever had ”

Written on: 27/03/2014 by fluffyhamsterpuff (1 review written)

For God's sake just ignore the rid comments/reveiws because unless they are talking about a different tracks they are wrong. Sunderland tesco does the best eye test. You can have confidence in knowing it is correct because they do 6 tests on you. Long vision test Short vision test. Average vision test. Long distance reading test. Short vision reading test. Average reading test. The staff are all friendly and ask you how your day has been. They are not nosey just polite. My friend told me that… Read Full Review

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★☆☆☆☆

“So cross, will never even enter a Tesco store again”

Written on: 19/03/2014 by dendrobium (1 review written)

I hate my new glasses + the Customer Services follow up. What was I thinking about trusting Tesco's to sell me spectacles?! I would sincerely advise anyone to go to Specsavers or similar, in fact anywhere other than Tesco Opticians. (I wish I could give a 0 star rating.) Extra note: I bought spectacles in store rather than Tesco Opticians on line… Read Full Review

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★☆☆☆☆

“Listen to reviews that service is awful (I regret I...”

Written on: 18/03/2014 by AddisynBarnes (1 review written)

I had two friends who told horror stories about bad experience of Tesco optician at Danestone/Bridge of Don Aberdeen, but because I really needed my eyes tested on a Sunday, I didn't listen and hoped my experience would be better. Every appointment was 30 minutes late without any customer being told in advance that appointments were behind by 30 minutes (I was told by receptionist that this is 'normal because an optician is like a doctor's and they run late'). Optician was clearly hungover. I… Read Full Review

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★☆☆☆☆

“No Customer Service values what so ever ”

Written on: 15/03/2014 by frankiemc (1 review written)

My wife ordered Varifoca using your BOGOF offer, which I paid £363.00 for. The glasses were ordered in the Lichfield branch just less than two weeks ago. Today we were called to try them and collect. Unfortunately one pair would appears to be completely useless as the angle of the glass in the frame (90 degrees) prohibits her reading anything without positioning herself in a very uncomfortable manner. After spending 90 minutes with your staff bending and trying to correct the problem we… Read Full Review

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★★☆☆☆

“my ears are no good”

Written on: 25/01/2014 by aqndrew (1 review written)

After the optician bent my glasses out of shape i said im not having them now, he said my ears were not symettrical on my head.They are changing them to match another pair that fit my abnormal head.Would not go to tesco again ,only for milk i suppose… Read Full Review

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★☆☆☆☆

“Free Eye Test”

Written on: 23/01/2014 by panher (1 review written)

I took up the offer of a free eye test at Tesco's Bar Hill, Cambridgeshire branch. While the booking and appointment system worked flawlessly, the eye test itself was not quite so. I was quickly rushed through and put on the shop floor to pick some glasses to purchase. The store was very busy and I was unable to complete the purchase at that moment and time. A month later, I decided that I would go back and pick get my prescribed glasses from Tesco. I decided to pop by Vision Express to get a… Read Full Review

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★☆☆☆☆

“tesco mayflower basildon bad service”

Written on: 19/01/2014

bad experiance with hopless rude staff I was talked into reading glasses I didnt need and distance glasses that were just plan wrong , was talked to like I was stupid I wont even shop there now… Read Full Review

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Sri333's Comment

Written on: 14/04/2014

I agree. Tesco Basildon opticians are bunch of rude and unhelpful people.

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★★☆☆☆

“Good service, but”

Written on: 15/01/2014

The quality of the frames are very poor. They are cheap but that does not make them good value for money. Mine keep falling apart. I must have been back about5 times with 2 pairs over the last 6 months. I use the Burnley store… Read Full Review

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★★★★★

“Speedy and efficient”

Written on: 07/12/2013

I recently purchased 2pairs of varifocals from the Knocknagoney store in Belfast and can only praise the staff for their efficiency. My varifocals, 1 pair of glasses and 1 pair of prescription sunglasses arrived 10 days after being ordered. The prescription seems to be spot on and I am delighted with my new specs. Would definitely return here for my next specs! I was also able to use club card points on the 2 pairs for the price of 1 deal, making my glasses great value. Thanks Tesco!… Read Full Review

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★★★★★

“Very good and fast service”

Written on: 24/11/2013 by Marcia.Norte (1 review written)

I'm impressed with the service from the beginning till the end. I had my eye test on a Tuesday evening and I received a message on my mobile to collect my glasses the Saturday after!!! Everyone is very nice and they provided a very good costumer service. The glasses have a very good quality and I could buy two pair for £ 125 from well known brands. Well done!!! Definitely I'll recommended to everyone!!!!… Read Full Review

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★★☆☆☆

“service?”

Written on: 24/11/2013 by Caribpilot (1 review written)

October 23: I took my glasses in for repair at Orpington. Told that: It will take 7-10 days. I gave all contact details: home and mobile names plus email address October 24: Glasses sent to lab? Day 10+ NO contact at all from ANYONE at Tesco. I went to Tesco, Orpington - NO glasses. I visited Orpington and insisted that they find out what has happened. After an hour, Orpington called and told me that "Glasses had been broken at the lab and that they would have to remake them." DAY 29!… Read Full Review

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★☆☆☆☆

“cataracts”

Written on: 23/11/2013

had my eyes tested at Tesco Doncaster was told I had cataracts in both eyes and reffered to hospital after three weeks of worry received appointment and saw consultant who said WHO TOLD YOU YOU HAD CATARACTS /? and that I did not have them and advised me to have another test somewhere else ! i did and not only was told i did not have cataracts but my new prescription was different .......so no would not recommend to any one… Read Full Review

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Grotbags2014's Comment

Written on: 22/01/2014

ooo god forbid someone makes a mistake better to be safe then sorry

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★☆☆☆☆

“Incompetant, Indiscreet, Unprofessional”

Written on: 21/11/2013

Made an appointment online at Walkden store. Went, had the test & ordered 2 pairs of glasses. Told by the assistant they would be in within 2 weeks and they would ring or text me. I waited 3 weeks, rang the helpline & told Walkden had them within 9 days. I went in and explained & asked why I hadn't had a message? The assistant said they were in, but she didn't know the helpline could check how long they'd had them and also it was up to the helpline not them. I explained I had been told when… Read Full Review

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★☆☆☆☆

“buying glasses from tesco”

Written on: 18/11/2013

I had eye test at your shirley solihull birmingham supermarket test went fine then on collection of my two pairs off glasses one fitted fine the other did not so, assistant explained to me that the machine they use for altering glasses had broke down two weeks again and had not been repaired so they was using a hair dryer to make ajustments , having made the ajustment on sunday 17th november i went home to discover that the assistant had bent the one ear piece out of all porpotion they looked… Read Full Review

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★☆☆☆☆

“Replacement lens”

Written on: 13/11/2013

Tesco Newport have quoted my £160 for ONE replacement vary-focal lens for one pair of glasses (I bought two pairs there) 14 months ago and in-spite of anti scratch coatings one lens was scratched (The glasses costing me a small fortune initially) that was the best they could do. I asked for plain distance replacement lens - so they said that would be £30, and as I like the frames I said yes. Paid my £30 and they said they would be ready in 6 days time. Went there after 8 days to pick them… Read Full Review

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★☆☆☆☆

“Not a good experience”

Written on: 26/10/2013

I decided to try Tesco opticians following a recommendation by a family member. I wear rigid gas permeable contact lenses and obviously need spectacles too. My eyes had become sore wearing by contacts so decided to try Tesco for new contact lenses and glasses. Upon arriving for my appointment I was "told off" (no other words for it) by a very uppity young female optician for turning up with my lenses in and for failing to pick up her voicemail messages on my phone (2 hours on the naughty… Read Full Review

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