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Written on: 05/09/2009
Bought some glasses from the Tesco Opticians, Longton branch. Everything fine until AFTER they have your money, then if anything goes wrong you can forget it.
I have tried to get a refund/replacement on a nine month old pair of glasses after one of the arms fell of the glasses into my lap while driving. Was asked how I had been wearing them, suprisingly enough I was putting them on my face and looking through them, perhaps this was my second mistake, the first going to Tesco. All they want is… Read Full Review
Written on: 06/07/2009
I thought the test by the Tesco optician was fine. But when I picked up the glasses I immediately commented that they felt weird, but I thought it was because they were a slightly different prescription to the last ones. However after 2 weeks I am still struggling and the worst thing is the mid vision (ie for computer usage which is part of my job) is appallingly bad. I am suffering from headaches every day. Went to complain, but have to see the manager, and I will have to wait for a week… Read Full Review
Written on: 01/07/2009 by Idleburger (1 review written)
I would personally not recommend Tesco as a dispensing optician, although the staff are "friendly", they can not give accurate details of lens thicknesses. When the 1st pair arrived the lenses looked like the bottom of a milk bottle (remember "Brains" in Thunderbirds?}.
At least I got an immediate refund, I think the staff were themselves quite embarrassed at the glasses. I suppose it's horses for courses… Read Full Review
Written on: 19/06/2009
Tesco Opticians - good eye test as others have said, but no attempt to fit your glasses for you, so very uncomfortable and as I wear varifocals the position is quite critical. I was not impressed with the after care at all. … Read Full Review
Written on: 14/05/2009
Thorough exam at Tesco Opticians, very pleasant reassuring and efficient staff. Quick availabilty of my new glasses at a very reasonable price… Read Full Review
Written on: 24/04/2009 by faery (1 review written)
Awful after care! My eye test was carried out very professionally and the 2 pairs of glasses that I had chosen arrived quickly but, after 2 days of wearing were very uncomfortable. I took the frames back and asked to exchange them for a lighter pair and had to really battle to get an exchange. Tesco had £200 of my money and I was not able to wear my glasses and they did not want to swap them! Eventually I got an exchange but the staff member inisited that he would not exchange again even if… Read Full Review
Written on: 19/04/2009
Tesco Opticians service was excellent, the staff were great and my glasses were made in two days. Glasses arrived in store in two days when i was given an est date of 21 days for ultra thin varifocals with anti reflective coating. Brilliant!… Read Full Review
Written on: 04/04/2009
Tesco Opticians failed to let me know when the glasses were in store. Eventually went in and found out they had been in store over a week. Previous service good this time very poor. Seems to be a general decline in customer service at Tesco which was never that good. … Read Full Review
Written on: 29/03/2009 by alian (1 review written)
Normally I shop from tesco for groceries they are good but recently i had an experience of tesco optician, I am very dissatisfied, there is a bit difference in selling groceries and health care.
Optician and salesperson prescribed me for the MRS coating for my glasses (worth £ 30), I went for that but when later on bill was not passed with my employer and they asked to get some written that this is something required for me; optician refused to write it
I complained to customer service they… Read Full Review
Written on: 21/02/2009 by marco999 (27 reviews written)
I had my eyes tested at the Tesco opticians on Middlebrook retail park Bolton. The test itself was carried out very professionally, the optician taking her time and using all up-to-date equipment and techniques, each part of the test was explained fully to me and made perfect sense; I was encouraged to relax, take my time and complete the test properly - which I did. After the test was over my results (prescription) were ready in a few short minutes. I was then encouraged to browse their range… Read Full Review
Written on: 10/02/2009
Excellent service from Tesco Opticians, New Oscott. Not having had my eyes tested for a few years, I was surprised that my sight had deteriorated so much. Optician did a good eye test, suggested varifocals but I declined instead opting for a pair of reading glasses and a different pair for driving and watching TV. She was very patient while I tried on several pairs and finally I made my choice. They were ready for me following week and I ordered prescription sunglasses when I went to collect… Read Full Review
Written on: 31/01/2009
The eye test took approximately 7 minutes. NONE of the follwing were done in the test: the reading glasses element for my varifocal glasses (which he apparently guessed), the eye pressure test and the colour blind test.
I asked for the reading element to be done, and I felt as though I was considered a nuisance by the assistant. I went back into the test room, and what he had told me previously had been wrong.
I would not use Tesco ever again. Very disappointed… Read Full Review
Written on: 18/01/2009
I bought two pairs of varifocal from Tesco Opticians with my parents, I took them back because I could not get on with them, the manager would not refund and suggested they had another go at getting it right, needless to say they got them worse, I phoned them and eventually he said he would refund my money if I went on Saturday. I did and then he said he wasnt prepared to refund as my prescription was done at specsavers, he also said one of the pairs that he redid should not have had… Read Full Review
Written on: 02/01/2009 by Ricky118 (1 review written)
I bought two pairs of varifocals from Tesco Opticians Birkenhead, both pairs were totally wrong. A different optician re-tested me and admitted the first test was wrong. The division between distance and reading had also been measured wrongly. After taking them back for a second time I asked for a refund, which was given without question.
The front of shop assistants all seemed a bit off hand with me in their attitude and didn't appear to have the right technical knowledge. The manager I dealt… Read Full Review
Written on: 02/12/2008 by 614cooker (2 reviews written)
well after not getting my eyes tested for nearly 5 years at my old opticians i went shopping in tesco and thought i would get my eyes tested they gave me a appointment for the day after which was a sunday at 10am, i got there at 9.45 and was asked to go in at 10am, the woman that saw me was really helpful a little disappointed about my eyes like infact i had 20/20 vision but now they are so bad i am not allowed to drive until i got my glasses, anyway after 20 minutes of getting them tested i… Read Full Review
Written on: 28/11/2008
Very bizarre eye test from Tesco Opticians in which optician finally decided to stick to my previous Vision Express prescription rather than commit himself to a new one. Chose attractive frames which developed a stress fracture within several weeks despite the fact I had avoided wearing them because they felt so badly fitted they hurt my nose. I felt as though the staff member I complained to suggested I manhandled my otherwise pristine glasses in order to get a free repair. I insisted and got… Read Full Review
Written on: 21/10/2008
When I was selecting my original glasses from Tesco Opticians I found the trial pair slightly uncomfortable around the ears which the optician said wasn't a problem. After using the glasses for a week or so I went back to the store as the glasses still really didn't fit very well and were uncomfortable behind the ears. I had to go back 3 times before I felt they believed me and agreed to change the frames. I have been relatively happy with the new frames except that the lens have fallen out… Read Full Review
Written on: 16/10/2008 by Adele001 (1 review written)
Went to the Tesco Opticians in Abingdon. Excellent service. The test was fantastic and very professional. The optician then passed my details over to a manager because my prescription is a bit complicated. He instantly recognised the problems and recommended 2 very good frames - as it was buy one get one free. The price, even with my thinner lenses, is cheaper than I have ever paid for one pair, never mind 2. The service was fantastic, and if anyone with bottle top lenses, like mine, are in… Read Full Review
Written on: 29/09/2008 by JIGSAW1 (1 review written)
I visited the opticians as I was shopping, then booked in for this free test that they were offering on the day, when I went on the day from my test, it all started, firstly the optician I dealt with seemed rude and abrupt with me. I would never ever go back there, I felt as though she just rushed the eye examination and then passed me over to a gentleman who was very professional and polite, he told me all the offers that were available, and I told him I would come back with my partner, then… Read Full Review
As rated by our community of reviewers
" Very disappointed " Read More
" POOR QUALITY WORK AND HORRIBLE CUSTOMER SERVICE!!! " Read More
" EXCELLENT SERVICE " Read More
" Brilliant after care service " Read More
" Very poor service " Read More