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Written on: 10/10/2009
I had a free eyetest at Tesco opticians at Great Yarmouth and could not fault it.
However,I chose a pair of varifocals which I liked and was told the prescription would fit in. After 2 weeks I had to go back in and have my pupil distance measured again,my glasses order was cancelled,another pair ordered as someone had written the distances down incorrectly. Another 2 weeks I didn't hear anything,went in,my glasses had just arrived. I couldn't see properly at all with them. I came home,tried… Read Full Review
Written on: 08/10/2009
Tesco just opened in Orpington and after an eye test i was told i needed varifocals. DONT BE FOOLED BY TESCO PRICES. They say they are cheaper BUT THEY ARE NOT!!. I saw their starting low price offer and one thing is clear once your're in there you wont want the rubbish cheaper spex they have. They tried to sell me £350 worth of spex!!! why would i want to go to a SUPERMARKET who sells potatoes and chicken to get spectacles for that price. All i wanted was a an inexpensive reading pair of… Read Full Review
Written on: 15/09/2009
Tesco Opticians has excellent prices and service… Read Full Review
Written on: 14/09/2009
Don'r be misled. I visited Tesco Opticians in SWales for specs - eye test fine - told Buy One Get One Free offer INCLUDED frames AND lenses. Chose frames cost £120 - great so far, but wait for the catch! When I came to pay for the two pairs, I was asked for a total of £360 - I was being charged, on top of the cost of the frames, £240 for "thinning of lenses" @ £120 per pair, If I did not have the lenses "thinned" I would have bottle type lenses [they even suggested - in order to placate my… Read Full Review
Written on: 11/09/2009
had a free eye test a tesco carrick fergus, only opened a few months, staff fantastic and very helpful, great value for money and great eyetest by optician. would definitely recommend, beat yet… Read Full Review
Written on: 07/09/2009
I went to Tesco Optians at Middlebrook and found the whole process brilliant. I was booked in for my eye test for a few days after popping in (while doing my shopping). The eye test itself was very professional - just as you would expect from any other opticians. After the test I was told that I didn't really need a new pair of glasses as my prescription has only slightly changed, but as I had already doubled up my clubcard vouchers AND the frames were buy one get one free I decided to get two… Read Full Review
Written on: 05/09/2009
Bought some glasses from the Tesco Opticians, Longton branch. Everything fine until AFTER they have your money, then if anything goes wrong you can forget it.
I have tried to get a refund/replacement on a nine month old pair of glasses after one of the arms fell of the glasses into my lap while driving. Was asked how I had been wearing them, suprisingly enough I was putting them on my face and looking through them, perhaps this was my second mistake, the first going to Tesco. All they want is… Read Full Review
Written on: 06/07/2009
I thought the test by the Tesco optician was fine. But when I picked up the glasses I immediately commented that they felt weird, but I thought it was because they were a slightly different prescription to the last ones. However after 2 weeks I am still struggling and the worst thing is the mid vision (ie for computer usage which is part of my job) is appallingly bad. I am suffering from headaches every day. Went to complain, but have to see the manager, and I will have to wait for a week… Read Full Review
Written on: 01/07/2009 by Idleburger (1 review written)
I would personally not recommend Tesco as a dispensing optician, although the staff are "friendly", they can not give accurate details of lens thicknesses. When the 1st pair arrived the lenses looked like the bottom of a milk bottle (remember "Brains" in Thunderbirds?}.
At least I got an immediate refund, I think the staff were themselves quite embarrassed at the glasses. I suppose it's horses for courses… Read Full Review
Written on: 19/06/2009
Tesco Opticians - good eye test as others have said, but no attempt to fit your glasses for you, so very uncomfortable and as I wear varifocals the position is quite critical. I was not impressed with the after care at all. … Read Full Review
Written on: 14/05/2009
Thorough exam at Tesco Opticians, very pleasant reassuring and efficient staff. Quick availabilty of my new glasses at a very reasonable price… Read Full Review
Written on: 24/04/2009 by faery (1 review written)
Awful after care! My eye test was carried out very professionally and the 2 pairs of glasses that I had chosen arrived quickly but, after 2 days of wearing were very uncomfortable. I took the frames back and asked to exchange them for a lighter pair and had to really battle to get an exchange. Tesco had £200 of my money and I was not able to wear my glasses and they did not want to swap them! Eventually I got an exchange but the staff member inisited that he would not exchange again even if… Read Full Review
Written on: 19/04/2009
Tesco Opticians service was excellent, the staff were great and my glasses were made in two days. Glasses arrived in store in two days when i was given an est date of 21 days for ultra thin varifocals with anti reflective coating. Brilliant!… Read Full Review
Written on: 04/04/2009
Tesco Opticians failed to let me know when the glasses were in store. Eventually went in and found out they had been in store over a week. Previous service good this time very poor. Seems to be a general decline in customer service at Tesco which was never that good. … Read Full Review
Written on: 29/03/2009 by alian (1 review written)
Normally I shop from tesco for groceries they are good but recently i had an experience of tesco optician, I am very dissatisfied, there is a bit difference in selling groceries and health care.
Optician and salesperson prescribed me for the MRS coating for my glasses (worth £ 30), I went for that but when later on bill was not passed with my employer and they asked to get some written that this is something required for me; optician refused to write it
I complained to customer service they… Read Full Review
Written on: 21/02/2009 by marco999 (27 reviews written)
I had my eyes tested at the Tesco opticians on Middlebrook retail park Bolton. The test itself was carried out very professionally, the optician taking her time and using all up-to-date equipment and techniques, each part of the test was explained fully to me and made perfect sense; I was encouraged to relax, take my time and complete the test properly - which I did. After the test was over my results (prescription) were ready in a few short minutes. I was then encouraged to browse their range… Read Full Review
Written on: 10/02/2009
Excellent service from Tesco Opticians, New Oscott. Not having had my eyes tested for a few years, I was surprised that my sight had deteriorated so much. Optician did a good eye test, suggested varifocals but I declined instead opting for a pair of reading glasses and a different pair for driving and watching TV. She was very patient while I tried on several pairs and finally I made my choice. They were ready for me following week and I ordered prescription sunglasses when I went to collect… Read Full Review
Written on: 31/01/2009
The eye test took approximately 7 minutes. NONE of the follwing were done in the test: the reading glasses element for my varifocal glasses (which he apparently guessed), the eye pressure test and the colour blind test.
I asked for the reading element to be done, and I felt as though I was considered a nuisance by the assistant. I went back into the test room, and what he had told me previously had been wrong.
I would not use Tesco ever again. Very disappointed… Read Full Review
Written on: 18/01/2009
I bought two pairs of varifocal from Tesco Opticians with my parents, I took them back because I could not get on with them, the manager would not refund and suggested they had another go at getting it right, needless to say they got them worse, I phoned them and eventually he said he would refund my money if I went on Saturday. I did and then he said he wasnt prepared to refund as my prescription was done at specsavers, he also said one of the pairs that he redid should not have had… Read Full Review
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