O2 Reviews - www.o2.co.uk

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★★☆☆☆
1.9 / 5
27% of users recommend this
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★★☆☆☆

“Poor service.”

Written on: 25/03/2014 by Stanley260 (1 review written)

Poor reception in a lot of areas. Customer relations are rubbish. I wiil not be renewing my contract when this current one ends… Read Full Review

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★☆☆☆☆

“Terrible customer services. Fault products. Obstructive!”

Written on: 21/03/2014

I bought an iPhone 5s from O2. My first problem was that they sent the phone to the wrong address. Following this, the iPhone I did receive was faulty, and kept turning itself off once the battery dropped below 75%. When I requested swapping this in store they told me I could not, and I could only request a doorstop exchange. I agreed, however they then told me the time frame for delivery was between 8am and 8pm. There was no way I could stay at home for this time period as I have to work. I… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 19/02/2014

Since joining O2 last year, I have continually experienced problems with a faulty handset. The phone has been 'repaired' twice but still doesn't work properly. Almost everyone I have sought assistants from to help solve my problem has been rude, dismissive and largely unhelpful. I cannot wait for my contract to be up so that I can leave. Do not get a contract with O2!… Read Full Review

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★☆☆☆☆

“Very poor customer service!”

Written on: 18/02/2014

Not only have I been left on hold for over 20 minutes on numerous occasions, I have also been given incorrect information and managers seem to be unable to call back as promised. They also seem to have no concern about lack of service or any awareness of any sort of reasonable adjustment for disabilities. o2 is by far the worst phone company I have ever used!… Read Full Review

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★☆☆☆☆

“Terrible service, Insecure private information, Disgusting”

Written on: 14/02/2014

I would never recommend O2 service to my friends or anyone. Terrible Service, they not only does not protect customer's private information but also give negative comment while they're not relevant. Firstly, I signed a contract for Iphone 5s with relatively high cost 5 months ago, almost 42pounds. But the service is not good as I expected. When I go out, for example, to my university or my friends' house, I cannot call any one. Poor service and poor 3G network also. I just only use available… Read Full Review

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Davidmichale's Comment

Written on: 14/02/2014

O2 is such and nonsense!!!!

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Lobbytran's Comment

Written on: 14/02/2014

They do that when I lost my phone, I and my insurance company call them together, they conclude by themselve and talk to the insurance company that I can't claim the new one, after that I give up the contract, never úe again

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Annahuang's Comment

Written on: 14/02/2014

The O2 would lost a big amount of profits soon if they continue the bussiness without any improvement like that

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★☆☆☆☆

“PERFECT EXAMPLE OF DETERIORATION”

Written on: 06/02/2014 by Choudhury786 (1 review written)

once upon a time this network would be one that i was proud of but after being with them for 13 years i can't wait to leave from them....... 11 more months and i'll be long gone!!! their customer service is attrocious..... appalling coverage..... continuous lies.... and the list is endless.... in short if you want to be with the worst network ever then..... join o2!!!!… Read Full Review

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★★★★★

“o2”

Written on: 04/02/2014 by ashleyjonesuk (1 review written)

i be with o2 for 4 year alway be good network good customer service, i be with all network your wont match any good deal or good service… Read Full Review

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★☆☆☆☆

“Fraud investigation”

Written on: 02/02/2014 by MaryW44 (1 review written)

In June 2011 two O2 accounts were opened fraudulently in my sons name, one being a business account. The first we knew of them was a bill from O2 in July 2011 which we responded to by phoning O2 and questioning what was happening. Since then the situation has escalated with debt collecting companies contacting my son and now solicitors. We have reported the accounts to The Ombudsman and after 2 investigations they came to the conclusion that "based on the evidence supplied to them." my son… Read Full Review

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Jim_Cambridge's Response to MaryW44's Review

Written on: 06/02/2014

I would suggest going to court and presenting your evidence there, good luck!

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★☆☆☆☆

“They used to be the best”

Written on: 28/01/2014

Been with O2 for 8 years, any problems were sorted quickly, you paid a bit more because if that, recently had trouble with them taking money with out myself knowing, rude sarcastic help line, passed around for two hours, still not had money back 3 weeks later, they are awful now , signal getting worse . 3G is dodgy even in a built up area… Read Full Review

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★☆☆☆☆

“Worse mobile company in the UK for 3G coverage. ”

Written on: 24/01/2014 by sb3008699 (1 review written)

I move from Three to 02 a year ago thinking the coverage was better. Silly me that was a terrible mistake, the 3G speed was so much slower,. 02 thinks they have great coverage , yes they do on 2g but it almost impossible to browse then internet and you cannot stream music. 3G coverage is a joke as well especially here at London. I strongly advice people to keep aware from them. It was that that I moved back to Three which I notice the faster improved 3G speed and 4g will be available at no… Read Full Review

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Sheena123456's Response to sb3008699's Review

Written on: 11/02/2014

Three network has worse coverage

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★★☆☆☆

“bad coverage calls drop out”

Written on: 08/01/2014 by blueboy1000 (1 review written)

I changed to 02 from 3 six months ago. Cant wait to change back as I have to gp to the end of the garden to make or receive calls. When I do manage to receive a call it drops out after a few seconds.texts and internet ok but calls are rubbish.have to put up with it for a further 18months back to using the landline… Read Full Review

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★☆☆☆☆

“Poor coverage - dont bother with O2”

Written on: 25/12/2013 by EurIng (1 review written)

I've been with O2 this year, 2013 and I have to say the network coverage is non-existent. I live in north devon and travel to the home counties and midlands. No matter where I go the data coverage is pathetic - I very rarely get 3G and normally end up with GPRS which is as good as nothing. Even BT Wi-Fi is better! Don't use O2 - there are other providers out there with much better coverage… Read Full Review

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★☆☆☆☆

“Canceled with them after 4 years of over paying for a...”

Written on: 03/12/2013

Canceled with them after 4 years of over paying for a bad service. They tried to charge my to tranfer my number to new server. So rude and no help. Absolute scumbags!!!!!!!… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 02/12/2013

DO NOT USE O2, I HAVE HAD SOME REALLY BAD CUSTOMER SERVICE FROM THEM… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 01/12/2013 by Whataloadofsssssss (1 review written)

My contract came to an end and I wanted to change to pay as you go. I wanted to take my existing number over with me. They disconnected my contract early Friday morning disconnected my new pay as you go sim too and left me without a phone connection till the following Tuesday. I kept contacting them via their live chat but just got asked same questions and given same replies word for word that were of no help at all . I can't get away fast enough… Read Full Review

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★☆☆☆☆

“absolutely appalling”

Written on: 30/11/2013 by customerninemillion (1 review written)

ive had a problem this morning with o2 top-up not crediting my wifes phone after the £15 top was taken from my account, the bank has confirmed this with a transaction id. 2 hours of phone calls and im now waiting for a manager to call me back, but the way ive been dealt with so far im not expecting a call. The "customers service" advisors are the most incompetent and unproffesional i have ever dealt with. i have a contract with o2 as well and have been for 10 years which will definately stop… Read Full Review

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★☆☆☆☆

“An Absolute Joke!”

Written on: 25/10/2013

Terrible network. Lost count of the number of UK locations where I have been unable to obtain a signal or lost it half way through whatever I have been doing. My advice to anyone thinking of joining O2 would be steer well clear. It's quite obvious from other reviews that O2 would not be a good choice yet it would appear that the company are happy to accept those recommendations as it is making no effort whatsover to improve… Read Full Review

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★☆☆☆☆

“Disgraceful customer service even from their...”

Written on: 23/10/2013 by forestforever1 (1 review written)

O2 customer service used to be the differential between them and the cheaper options out there. Unfortunately this has taken quite a nosedive. You can not get through on their customer service lines with over an hours wait and if you dare complain about it you get told to wait in the queue like everyone else from their complaints team. Webchat is based in India and takes an age before they understand your question and even then they can't answer it half the time. They seem incapable of being… Read Full Review

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★★☆☆☆

“Loyal customer can't wait to leave this network”

Written on: 22/10/2013 by explore (1 review written)

I have been a loyal customer of 02 for many years both as a mobile network and broadband provider (until the latter was sold to Sky without a by your leave earlier this year). I have stayed with them because of their good deals for existing customers and their formerly excellent telephone support service. Recently I have tried to contact their telephone support service on five occasions to try and discuss a bolt on service they charged for without my permission while I was abroad, and to… Read Full Review

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★☆☆☆☆

“Dreadful customer service!”

Written on: 21/10/2013

Worst customer service ever experienced and the staff really don't want your business. I have 3 phones with O2, 2 are now up for renewal and taking elsewhere as they really couldn't care less about us valuable customers paying their bills! Spoke to one call centre operator who kept calling me someone else's name as he was looking at the wrong account details. Then kept blatantly ignoring me when I was talking to him, at one point he started a 'casual' conversation with a colleague while I… Read Full Review

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