O2 Reviews - www.o2.co.uk

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★★☆☆☆
1.9 / 5
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★☆☆☆☆

“unhelpful shop staff”

Written on: 05/02/2015 by pfHolder285 (1 review written)

had problem with my nokia phone which was only two months old took to o2shop in eastleigh hants shop assistant was very unhelpful went to car phone warehouse couldnt be more obliging… Read Full Review

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★★★★★

“Wonderful Customer Service”

Written on: 28/01/2015 by david61948 (1 review written)

I don’t actually have a contractual relationship with O2, but my wife did. Half way through a 24 month contract ( at almost £30 a month for an I-Phone ) she died and I was apprehensive about contacting O2 to notify them of this and deal with the options for the remainder of the contract. They have a specialist Bereavement Team who were absolutely marvellous. The contract was cancelled immediately, no further payments, and I got to keep the phone. Not only that, but they unlocked it within… Read Full Review

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★☆☆☆☆

“SHOCKING SHOCKING SHOCKING”

Written on: 02/01/2015 by Morrisir99 (1 review written)

I am moving abroad, and i realise i am in a contract but i wanted to change my tariff, to lower the costs. I have 15 months left i had an option of pay £400 or continue to pay my bill. I then told them i cannot afford to pay £400 as i will soon be jobless. I was then told tough luck I was also passed to 5 different departments, over the course of 1 hour and 40 mins i was told 3 different costs for cancelling told i could lower my tarrif then transferred then i could not lower my tarrif… Read Full Review

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★☆☆☆☆

“Avoid 02”

Written on: 02/01/2015 by Andrew-A (1 review written)

I was rang today by 02 asking did I want to buy a contract with them I explained I was still in a contract with 3 and the contract only started in October 2014 the woman said it is ok we will buy you out of your 3 contract and you can have ours after finishing my order I asked about them buying my contract and the woman just hung up annoyed at this I rang 02 back and they Sid we do not offer this yet my order was placed with 02 I had it canceled and spoke to of com they said if 02 said they… Read Full Review

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★☆☆☆☆

“very bad customers service!!!!”

Written on: 27/12/2014 by giuseppeuk (1 review written)

customers service really bad, chat with 2 guru guys and told me 2 different things. Service really bad. avoid it!!!… Read Full Review

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★☆☆☆☆

“Own a BlackBerry Passport? Avoid O2!!”

Written on: 16/12/2014 by McCabe1966 (1 review written)

I used to like O2 but now, after becoming a happy Passport owner, I've become a disappointed O2 customer. Their smartphone app doesn't support the Passport, and I cannot access my O2 account from my phone browser either, beat that! O2 support weren't able to promise any change to this situation. I surely will keep the brilliant Passport, but O2 should put their act together!… Read Full Review

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★☆☆☆☆

“If I could give O2 0 stars, I would”

Written on: 05/12/2014 by lauraisabelle1 (1 review written)

I have been a loyal O2 customer for about 7 years, and I honestly can say I only stayed with them as it was less hassle than hunting down a new contract (many of which turn out to be a hell of a lot cheaper for an equal plan!) and I have nothing to show for this! there is actually no incentive to stay with the company, I've not once been offered a free gift for joining or staying with them like many other companies. I hadn't actually had any issues with the customer services until august, and… Read Full Review

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★☆☆☆☆

“Ignorance is Bliss ”

Written on: 01/12/2014 by Dannii91 (1 review written)

I went on holiday this year, and was charged through the nose for using my phone. I contacted O2 when I noticed my bill ever increasing beyond the normal amount, which you would expect but WOW were these charges high! When I contacted them, I was told the SENSIBLE option would have been to phone O2 before flying to check the rates. Before I go on holiday, my main concerns are finding someone to feed the cat, letting my family know and sorting my travel insurance, not getting in touch with my… Read Full Review

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★☆☆☆☆

“bill to high”

Written on: 11/11/2014 by lew27 (1 review written)

been with o2 for years only because could not be bothered to change but the way I was treated today has made my mined up to leave them for good don't really get a good reception of o2 I get 700 mins a mouth and this this mouth billed me £92 when I hardly ever reach 500 mins at the most ask an o2 worker to check he agreed its high for me and would check but never got back rang again straight away o2 said you pay not once did he say I look into it so now I off to some new.good bye o2… Read Full Review

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★☆☆☆☆

“ SHAMBOLIC DISGRACE BYEBYEO2”

Written on: 23/10/2014 by ywStanton484 (1 review written)

I HAVE BEEN WITH O2 FOR LAST 5 YRS, IM EMBARRASSED TO SAY I WAS FOOLED FOR THAT PERIOD. JUST TRYING TO GET MY PUK CODE TODAY TOOK ME 56 MINS. I HAVE RECOMMENDED 3 OTHER FRIENDS WHO ARE NO LONGER FRIENDS WITH ME. VIRGIN EE ANY OTHER NETWORK IS BETTER THAN O2. ITS BEEN EMOTIONAL BUT WILL NOT MISS YOU! … Read Full Review

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★★☆☆☆

“Poor planning and stock”

Written on: 20/10/2014 by Simon1969Dogleg1 (1 review written)

Hi all I must say I am better a little well a lot annoyed now. Been waiting for 4 weeks for my upgrade to iPhone 6 plus and I am not worried about the colour. I find out on line that O2 offering payback air time if waiting over a week but no one tells me !! O2 being such a large company and can't get stock what all this about ??? Any updates Been with O2 soon many year too… Read Full Review

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★★★☆☆

“02 not amazing”

Written on: 08/10/2014 by 494Galbraith (1 review written)

Not happy because my phone took over 10 days to arrive. they then said the iphonw bundle pack i ordered for half price would be here 1 day later, it wasnf it was here 8 days later and when i recieved it, the case didnt cover the phone, and it only came with a plastic front screen which didnt fit and not a back one. quite disappointed… Read Full Review

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★☆☆☆☆

“That Chinese bloke at junction 32 is so rude ,asked...”

Written on: 04/10/2014 by gjTobin200 (1 review written)

That Chinese bloke at junction 32 is so rude ,asked way was best to do av av mi phone cleared or send it away for repair ,he shrugged is shoulders and said please your self ....believe me I will please my self when contract ends… Read Full Review

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★☆☆☆☆

“NO customer service at all”

Written on: 28/09/2014 by ufRussell443 (1 review written)

I have been trying to contact 02 by phone for several weeks for a simple amendment to my account and billing. This is my 5th attempt. On all the other attmpts I was kept waiting for over ONE hour...several times my battery simply ran out, on others after the 60 or so minute mark I gave up sick of listening to their music loops.....I have yet to actually speak with a person. They direct you to their website but the site has very limited options and you can't actually execute individual… Read Full Review

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★☆☆☆☆

“Ever declining coverage”

Written on: 21/09/2014

This service used to be excellent when it was BT; sadly it has now declined to a 2 tin cans and a piece of string comedy act Wifey sends me a message at 9.30ish and I receive them at 17.00ish Daughter sends me a message at 12.40ish and I receive message at 17.00ish Tesco who runs with 02 supplies my service I have complained to Tesco, their answer is we are aware of the problem and 02 are looking into improving it What really bugs me is that when their service stops a call on the 4th ring and… Read Full Review

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★☆☆☆☆

“My bill was from 12 to 80 pounds!!!!”

Written on: 18/09/2014 by Hancockux259 (1 review written)

I will give them 0 stars is just so so so disappointing !! I have free 100 min and ect, but I haven't received even one message from people. I try to deal with O2 about it and in the end they told me so you can leave O2, because we can do nothing about it!! And the point is : I can not check my bill because I'm not getting any messages, I can not change my O2 account because I'm not getting any messages. And then I got my bill.. from 12 pounds to 80, can you believe that? And why ? Because I'm… Read Full Review

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★☆☆☆☆

“o2 no single ”

Written on: 28/08/2014 by McCallmc312 (1 review written)

o2 coverage is it me or are there going down hill fast at home single that was good to bring with in fact so good we got 3 o2 phone but of late the coverage seems to be not there not just at home but on the move around England… Read Full Review

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★★★★★

“fabulous ”

Written on: 22/08/2014 by Mauricio299 (1 review written)

Previously with three but can't praise 02 enough. Their staff are friendly and knowledgeable. I am so pleased my family are back with 02 … Read Full Review

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★★☆☆☆

“Rubbish”

Written on: 16/08/2014 by Ross136 (1 review written)

There seems to be an issue with mobile coverage at weekends and I'm seriously fed up. I've been with O2 for years but since starting my own business and rely on customers being able to contact me I'm looking for a new supplier as this is effecting my income. I live in Perthshire so don't go with O2 if you want reliable coverage… Read Full Review

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★★☆☆☆

“ Don't care about Customer Loyalty- Computer says no.”

Written on: 16/08/2014 by Ad4m1 (1 review written)

O2 Customer for 4 years, last 2 of which on contract with an iPhone. Rang them up at the end of my contract, "our existing customer always get the very best deals" First off they offer me a more expensive 4G contract on an iPhone 4! (iP4 is not 4G compatible) Secondly they then have the audacity to offer me a contract for an iPhone 5S which is £10 more expensive than a new customer would get. Adding insult to injury they then aren't even able to add 100mb to their Sim Only deals offering… Read Full Review

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