O2 Reviews - www.o2.co.uk

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★★☆☆☆
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  • Customer Service

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★★★☆☆

“Poor coverage, hidden charges”

Written on: 03/08/2014 by AubrieUnderwood (1 review written)

They are probably the best of a bad lot, offering cheaper rates and less of the small print than the other major networks, but falling short of the value offered by virtual networks like Giffgaff (O2) or Virgin (EE). Their UK coverage is one of the worst on the market. They quote "99% of the population" on their site, but this is a false metric achieved by focusing on the major population centers. As soon as you leave an urban area, your signal crashes to near-zero across most of the UK. I'm… Read Full Review

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★☆☆☆☆

“Rude staff ! Only interested in your money ”

Written on: 01/08/2014 by Jades29 (1 review written)

O2 are a joke every month there's a problem with my bill and now my phone isn't working they are telling me it's my fault I've done everything I can to fix it yet I still have to charge t 2 times a day. apples tell me to go to O2 as it's their responsibility but O2 are saying it's apples responsibility and they are telling me if I pull out of my contract I still have to pay line rental even though I will not be using my phone how does that makes sense oh then rob from O2 decides to hang up on… Read Full Review

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★☆☆☆☆

“Avoid at ALL costs to save your time, money and sanity”

Written on: 29/07/2014 by jimbob321 (1 review written)

If you have an issue with your phone, the chat service team promise everything and deliver nothing. The O2 Complaints Resolution Service, which appears to be run by Capita (enough said), is even worse. Signal coverage, not as per O2's map. Even Mickey Mouse would probably not use O2… Read Full Review

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★★☆☆☆

“not helpful at all!”

Written on: 29/07/2014 by Liverpoolgirl (2 reviews written)

I have had a Sony z1 for 7 months and after 1 month it started to freeze and skip keys. Because I have cracked the back of my phone, they won't repair it unless I pay!! What a joke! I've been with O2 for 15 years! The store I got my phone from gave me discount which didn't get applied till a month ago which meant they owed me money! They was so slow at resolving this. I can't wait for my contract to end because I won't be staying with them… Read Full Review

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★☆☆☆☆

“Horrendous coverage for data/ voice calls ”

Written on: 16/07/2014 by Hancock208 (1 review written)

I've been with O2 for about 10 years. The quality of network coverage has declined massively in last 12 months. Yesterday it took 10 attempts to complete a voice call. I was so angry that I went to EE shop and tool out a contract. Service is already much better… Read Full Review

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★☆☆☆☆

“The worst customer service ever from anyone”

Written on: 03/07/2014 by TrystanBerry270 (1 review written)

See title - I am just speechless speechless - I don't have the energy to write this -O2 have worn me out (actually your aren't allowed to be speechless!!-you HAVE TO WRITE MORE THAN 50 CHARACTERSha of an hour each time - no continuity and no- one has a clue what is going on - either laugh or cry - thinking do starting a blog to share my experiences ! Or just go to an O2 shop - it's full of people going round in circles… Read Full Review

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★☆☆☆☆

“Terrible service !”

Written on: 02/07/2014 by Samuellee (1 review written)

I had been with O2 for 8 years. I was on payg until last year so I joined pay monthly on O2 refresh. I discovered I frequently lost signals for no reasons ? So I'd decided to pay off the phone and went back on payg! I was trying to get the number which I had been using it for years....I phoned up customer service, they sent me a sim which I was told my number would be ported onto the new sim? Which was not the case! I had to go into the O2 store at fort kinnard edinburgh to phone customer… Read Full Review

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★☆☆☆☆

“Rubbish customer service, coverage terrible...”

Written on: 30/06/2014 by Immanuelu88 (1 review written)

I joined o2 in 2008 and to be honest, when I first joined them, they were brilliant, the customer service was fantastic for a start (you used to get really good deals staying loyal) and the service was always reliable to. Fast forward to about 2012 and something happened, god knows what and o2 have just turned to absolute rubbish. Mobile internet is the worst, even in heavily built up areas you'd expect some mobile internet (I'm talking middle of Brighton, busy cities) you get nothing or a… Read Full Review

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★☆☆☆☆

“Customer Sevice”

Written on: 27/06/2014 by skipperIV (1 review written)

Been with O2 for around ten years. Had questions relating to my last two bills so contacted Customer "Service". I waited a very long time before I actually spoke to somebody whose only advice was to refer me to a third party. The third party agreed that the call charges were incorrect and agreed to make a full refund but said that they had only billed o2 around 60% of the charges made on my bill and that the balance was an o2 charge. I contacted O2 again via the chat line and spent almost an… Read Full Review

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★☆☆☆☆

“3 Months with no coverage at home!”

Written on: 19/06/2014

Been with O2 since 2009 with no problems. Suddenly in March neither I nor the caller could understand each other, connection lasted for about 30 seconds, after which there was about 15 seconds silence before the call cut out. After numerous phone calls to customer services they finally admitted there was a fault at a recently erected nearby mast but it couldn't be repaired because of a Health and Safety issue regarding access, but can't tell me what this is, and cannot give me any information… Read Full Review

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★☆☆☆☆

“Pathetic service”

Written on: 19/06/2014 by 310Vargas (1 review written)

They are by far the worst customer service centre I have ever dealt with. I eventually wrote to the MD and that got things moving. I have called thois week and spoken to 4 different advisors and each tells me the problem is sorted. It isn`t. Don`t touch them with a barge pole. I am due to change in October and i`m going. They forget they have competition now… Read Full Review

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★☆☆☆☆

“AVOID!!!!”

Written on: 18/06/2014 by Caydenb185 (1 review written)

After being with o2 for some time i have found their customer service disgracful and they also need to consider training staff to help customers i am due a upgrade and when i went to do this they refused based of me being disconnected which was incorrect to start with their error which the owned up to and should not of been done that is why i was then reconnected due to staff mistakes and the right hand no knowing waht the left is doing i am now extremly Angry that not even a manger is willing… Read Full Review

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★☆☆☆☆

“O2 is a joke”

Written on: 05/06/2014 by MileyMcGinnis424 (1 review written)

In the last 4 weeks I have been told 3 different stories as to why I have no 3 g at my house I was cut off twice so decided to leave O2 but when I rang to get a code to keep my number I was cut off a third time. O2 is one of the most umptoffesional companies I have ever dealt with… Read Full Review

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★☆☆☆☆

“POOR SERVICE, DAMAGED MY PHONE WONT TAKE RESPONSIBILITY”

Written on: 04/06/2014 by kamillo0912 (1 review written)

service is terrible! I have contract with o2 I have sent my Samsung Galaxy S3 for warranty repair as it switched off during phone call and i couldnt get this back on, it was sent off for repair to anovo, only to tell me they wont fix it as there is liquid damage to phone and it invalidates my warranty - complete rubbish! they quoted me £65 repair price which i refused as there were never any liquid damage to my phone. I requested them to take pictures of apparent liquid damage as a proof to… Read Full Review

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★★☆☆☆

“Next day delivery”

Written on: 01/06/2014 by Paytonc290 (1 review written)

Why promise next day delivery if you order before 8pm, then tell me it's a 3/4 days wait because you still haven't dispatched it, not really a good start with your new customer… Read Full Review

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★☆☆☆☆

“loyalty stands for nothing”

Written on: 13/05/2014 by rlGonzales284 (1 review written)

I to rate o2, recommended them on more than one occasion. More fool me! I today tried to work out a deal for my tariff to return to the cheaper one it was last year and to see if I could sign up for another contract phone too. Yes to another contract phone..no to knocking the other one's tariff down to something reasonable. The first 2 people I spoke to were quite nice when they thought I was. Signing up for another phone but this quickly deteriorated when I refused, I wanted my first tariff… Read Full Review

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★☆☆☆☆

“bill contract declined ”

Written on: 29/04/2014 by goldiefish (1 review written)

I have been with o2 for years now and decided I would change to bill pay from pre pay. they had an offer online so I decided to order my phone this way. First thing that went wrong it would not accept my credit card details. I got onto o2 who informed me to use someones elses credit card which I did and the order went through. I received an email the next day looking for the Id, bank details etc which I faxed on to them. An hour later I received another email stating my transaction was… Read Full Review

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★☆☆☆☆

“useless !!!”

Written on: 22/04/2014 by markfrancis (1 review written)

changed contract with 02 on to a cheaper tarrif and to get a new phone told the salesman I didn't want phone insurance and guess what was on my 1st bill phone insurance so went back in shop and cancelled my contract and made sure they took my new address. I have just received a letter from a debt collecting agency for £245 bit steep considering I can only txt as I am deaf ! and I only cancelled in December. my partner contacted 02 and it turns out the shop didn't cancel my contract !!! I an… Read Full Review

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★☆☆☆☆

“Do NOT assume that ordering a SIM online means anything”

Written on: 05/04/2014 by Debf26 (1 review written)

Several months ago, I ordered a PAYG 4G Tablet SIM online from O2. When I followed up, via online chat, they asked me for an order number. Their 'Send me my free SIM' process doesn't provide the customer with an order number, just a confirmation number. This is, apparently, not enough to track it. Their solution is to place a NEW order for a new SIM. I got cross and told them not to bother. Then I went and talked to EE, who were even MORE incompetent. Last week, having settled down, I… Read Full Review

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★★☆☆☆

“Poor service.”

Written on: 25/03/2014 by Stanley260 (1 review written)

Poor reception in a lot of areas. Customer relations are rubbish. I wiil not be renewing my contract when this current one ends… Read Full Review

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