Crystal Windows & Crystal Home Improvements Reviews - www.crystalwindows.co.uk

★★★★★
4.6 / 5
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96.2% of users recommend this
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Crystal Windows and Crystal Home Improvements - www.crystalwindows.co.uk

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★☆☆☆☆

“Don't expect them to stick to what you've agreed”

Written on: 13/05/2012 by eastlondoner999 (2 reviews written)

After agreeing a deal for an all inclusive quote over the phone I was excited to see my replacement window and door in place. However this disappeared when my 'deal' was not honoured and I felt cheated expecially after I was told I had signed a contract in black and white which I did not actually see at the time because the surveyor turned up an hour earlier than booked! The general team at Crystals are pleasant however I am angry that I was made to feel that it was my fault that the deal was… Read Full Review

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★☆☆☆☆

“After turning down an expensive quote the phone calls...”

Written on: 02/05/2012

After turning down an expensive quote the phone calls started. Some 18 months on they still call (hence this review today). I must have told them no less than 20 times 'I do not want to buy any windows'. How a company this backward can still be trading is beyond me, for this reason alone I will never, not even if they were free, not even if they paid me, let an employee from Crystal anywhere near my windows. I cannot comment on the quality of their products or fitting service and nor will I… Read Full Review

Crystalwindows's Comment

Written on: 10/05/2012

Sorry to hear about your greivance regarding Crystal Windows.
If you could please explain further by emailing pr@crystalwindows.co.uk our team will reply to you. We take complaints very seriously and we will deal with your complaint in the correct manner.

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Crystalwindows's Comment

Written on: 10/05/2012

Sorry to hear about your greivance regarding Crystal Windows.
If you could please explain further by emailing pr@crystalwindows.co.uk our team will reply to you. We take complaints very seriously and we will deal with your complaint in the correct manner.

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★★★★★

“Double Glazing at its best !!”

Written on: 29/04/2012 by IanPiper (1 review written)

March 2012 I contacted Crystal Windows of Romford to quote for replacing the Double Glazed windows and doors at my bungalow . Their salesman ( Joe ) was very courteous , helpful and in no way "pushy " . I had already received another quotation so I had an idea of the likey costs involved . Joe gave me a quotation which was very competitive but emphasised the quality of the Crystal workforce. I readily agreed to have the works done and signed the forms . Crystal sent an experienced surveyor (… Read Full Review

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★★☆☆☆

“Poor sales process”

Written on: 15/04/2012

The bad bits: 1) Supposedly had finance director call round - he could offer better deals as a result of his position in the company 2) Appointment took 2.5 hours - he confirmed they told us 1 on the phone to not put us off 3) Price dropped by almost 65% from initial quote - the largest discount if I took finance - they rang back reducing their total quote even further the next day, so don't get pushed into signing! 4) Bad mouthed competitors and showed us suspicious commendation letters 5)… Read Full Review

Crystalwindows's Comment

Written on: 23/04/2012

Sorry to hear about your greivance regarding Crystal Windows.
If you could please explain further by emailing pr@crystalwindows.co.uk our team will reply to you. We take customer complaints very seriously

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★☆☆☆☆

“don't bring salesman into your home”

Written on: 07/04/2012

My partner called to get a quote on a new door and was told some-one would have to come to the home to measure up - fine. But he specifically told them he only required a quote at this stage. They insisted the two of us had to be at the appointment - why? Surely that's up to us. Anyway, salesperson arrived - appears nice on the surface but when we got into talking about it, he changed. They are only interested in closing the deal at your house there and then, if they say otherwise on the phone… Read Full Review

Crystalwindows's Comment

Written on: 16/04/2012

Sorry to hear about your greivance regarding Crystal Windows.
If you could please explain further by emailing pr@crystalwindows.co.uk our team will reply to you. We take customer complaints very seriously.

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★★★★☆

“BAD FINISH TO PEBBLE DASHING”

Written on: 28/03/2012 by MAEW (2 reviews written)

RIGHT HERE WE GO. Had our whole house fitted with windows from Crystal Windows and doors in june 2011. Had a very good start excellent surveyer answered all our questions. Were let down by fitters who seemed to be in a hurry to get the job done. If they were to take a LOT more care in the removal of the old windows I am sure their job would be easier when it comes to finishishing off which in my eyes is not very good at all.Even my neighbors make comments on how bad my dashing looks.I think… Read Full Review

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★★★★☆

“Fast, Efficient & Professional”

Written on: 05/03/2012 by Jethwa (1 review written)

Once we had agreed to a price, the process of surveying the property was very quick. The installation was due and ready within the week and the team that arrived to install the windows were excellent. They were very professional and had completed the whole house within 2 days. In all a very good experience and I checked everything before I paid the balance!… Read Full Review

Crystalwindows's Response to Jethwa's Review

Written on: 30/03/2012

Thank You very much for this positive review.

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★★☆☆☆

“Pushy salesman”

Written on: 27/02/2012

Called them for a quote, made it clear it was only a quote and was not yet in a position to sign. Salesman arrived, although he gave me this speach he was not the saleman and was the owner as all salesman could not come. Because he was the owner he could then give a "special" discount, from the list price of just under 5k slowly went down to 2k if I signed straight away. All in all a bit too pushy. A more vulnerable person would have been pushed to sign… Read Full Review

Crystalwindows's Comment

Written on: 30/03/2012

Sorry to hear about your greivance regarding Crystal Windows.
If you could please explain further by emailing pr@crystalwindows.co.uk our team will reply to you. We take customer complaints very serioualy.

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★★★★★

“Simply the Best!!”

Written on: 19/02/2012 by Bluebird9 (2 reviews written)

I have had a patio door and windows installation completed on 10th February and I have to commend Crystal Windows on the whole experience. The salesman Darren Sweeney gave a quotation on 30th January. This was a revelation in itself in that there was no “hard sell” tactics. He listened to our needs, gave advice and quoted a price without “offering” all the usual “discounts”. The surveyor who came to measure up was excellent too. The installation team (father and son) Nigel and Dan… Read Full Review

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★★★★★

“Crystal Home Improvements, Romford....”

Written on: 06/02/2012 by mikewhitt (2 reviews written)

I’m writing to express my gratitude to the Crystal team, both fitters and office based staff. We are now the very proud owners of a wonderful looking property enhanced by the beautiful windows doors and roofline, gutters, fascias soffits etc. Having only very recently moved in to our house the one thing that was quite a way down the list of must haves was replacement windows, however whilst out doing a little DIY product purchasing at our local Homebase we met a very nice lady with the… Read Full Review

Guest's Response to mikewhitt's Review

Written on: 10/02/2012

As usual, newly registered users leaving five star reviews following a one star review! Take a good look.

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Mikmorgan's Response to mikewhitt's Review

Written on: 08/05/2012

This exact same review was also left on 3rd Feb - sorry to sound suspicious but that does seem a bit strange.

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Mikewhitt's Response to mikewhitt's Review

Written on: 13/02/2012

The review I wrote was based on the job I had done, I have no complaints about any aspect of the work carried out, unfortunately that doesn't seem to apply to everyone, it happens. If you're not happy, do something about it.
Mike.

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★★★★★

“Crystal Windows - You would be mad to go anywhere else!”

Written on: 06/02/2012 by jewlsxx (1 review written)

I am extremely pleased with the work carried out by CRYSTAL WINDOWS. The team of staff that I have had the pleasure of meeting have been nothing more than outstanding at all times, from our very first telephone call, to meeting the salesman, the surveyor and then the fitters. There was no Pushy salesman stuff, he listened to our needs and then offered us nothing but the best to suit our budget, the surveyor that came to measure up, was excellent, he went through everything to make sure the… Read Full Review

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★★★★★

“An excellent job!”

Written on: 03/02/2012 by rogerfowers (1 review written)

My wife and I had replacement windows and doors fitted by Crystal in the week leading up to Christmas and were dekighted with the service and the quality of the products. From our first enquiry right through to completion everything was dealt with efficiently and professionally. The sales representative arrived on time for the appointment and was extremely helpful in offering advice without being pushy. The surveyor was also prompt and very efficient and the fitters were prompt, very polite… Read Full Review

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★★★★★

“Crystal Windows Home improvements”

Written on: 03/02/2012 by mikewhitt (2 reviews written)

We are now the very proud owners of a wonderful looking property enhanced by the beautiful windows doors and roofline, gutters, fascias soffits etc. Having only very recently moved in to our house the one thing that was quite a way down the list of must haves was replacement windows, however whilst out doing a little DIY product purchasing at our local Homebase we met a very nice lady with the thankless task of attempting to get the attention of the seriously disinterested public. Whether it… Read Full Review

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★★★★★

“Crystal UPVC Windows”

Written on: 03/02/2012 by Bubsy (1 review written)

A superb service for fitting new PVC windows. The fitters set my mind at ease as I was somewhat nervous about what was to happen to my property. I could not believe how clean, tidy and fast they worked producing a fantastic fitting. Protecting my carpets and furniture with dustsheets, they worked well together and with flexibility started at 7.30 a.m. on day 2. The windows are so good I have been able to reduce my thermostat by 3 degrees. The whole Crystal experience has been fabulous and… Read Full Review

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★★★★★

“Very pleasing experience.”

Written on: 31/01/2012

We were very pleased with the whole experience. Salesman efficient and we were kept informed about what was happening. All appointments on time. Workmen very friendly and cleaned up well and took away all the old windows. Really like the new windows and would certainly recommend Crystal Windows… Read Full Review

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★☆☆☆☆

“Not the way to do business”

Written on: 30/01/2012 by swibbob (2 reviews written)

Having decided to replace our front & side panel with a composite door obtained for quotes, this review is about the visit by one of Crystals salesmen. Not only did he take an hour and half to give me a price his first price of £4000 quote this was "just our List price", this was dropped to £2800 then £1800 and finally as he was leaving the door £1580. This also meant signing up straight away. What appalling salesmanship, I had asked for a short visit & a fair price, if I had been an… Read Full Review

Crystalwindows's Response to swibbob's Review

Written on: 30/03/2012

Sorry to hear about your greivance from Crystal Windows.
If you could please explain further by emailing pr@crystalwindows.co.uk our team will reply to you. We take customer complaints very serioualy.

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★★★★★

“Replacement leaded light windows”

Written on: 26/01/2012

" We used Crystal windows for the second time in December last year to replace three more of our leaded light windows. Again the service and professionalism we encountered from this company was excellent. All appointments made were punctual and professional and the installation went very smoothly. We would not hesitate to use them again and would definitely recommend this company to our family and friends"… Read Full Review

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★★★★★

“Great service and product from Crystal Windows”

Written on: 26/01/2012 by claudiaJC (1 review written)

The service was great from start to finish; windows were installed very quickly, about 14 days after my initial enquiry; fitters were very professional and did a great job; price was very reasonable. My new windows look so good I've fallen in love with my home again… Read Full Review

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★☆☆☆☆

“dont be silly and put yourself in trouble”

Written on: 07/01/2012 by erdal (1 review written)

people if you have little brain ask this people to take you their customers to get feedback.this company is very good till they get your money after you are nothing in their eyes,they wil tell you off because their product fall a part and they dont give after service, i have spent 4k on my windows and door they r all rubbish. We cant locked the door just after 2 months and i been told of by their staff why it is not closing and he cant sent any one because it is not emergency.cristal windows i… Read Full Review

Crystalwindows's Response to erdal's Review

Written on: 09/01/2012

Please can you give me more detail of your complaint along with your contact details. We treat all complaints very seriously hence why we score well on these review sites, and have a fantastic reputation within our sector. I would be very grateful for this further info, so i can rectify any works not up to your satisfaction. Please supply all details to pr@crystalwindows.co.uk?

Kind regards

Crystal Windows & Doors Ltd

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Erdal's Response to erdal's Review

Written on: 24/01/2012

Doest it suprise me big nooooooooooo
Hey cyrstal I have sent you email on the 9th of January as soon as you made a comment on my review please see below
From: XXXXXXXXXX
Sent: 10 January 2012 16:20
To: 'pr@crystalwindows.co.uk'
Subject:

Hi some one commented on my review on review center.com to give more information about my complain
I don’t want to repeat myself again and again, but you can talk to your Service manager and installation manager as well as Colin (whom I don’t know what is his position) about my complain
I will separately will contact the director to let him know how bad his managers customer service skills
I will take my comments to all level and let every one know how bad is Crystal after sale service

Thank you

And you still saying I havent given you information and calling me hoax,I guess Cyrstal the biggest Hoax is you guys

By the way I have sorted out my door with an other reputable company,I dont want to hear again Cyrstal in my life.

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Crystalwindows's Response to erdal's Review

Written on: 23/01/2012

We have given you plenty of opportunity to give us further information with regards your complaint, however you still have not provided us with a valid reference number, full name and address. None of your complaints make sense without this information, also some of the names you alledge have been dealing with your complaint have no recolection of any dealings with you, we therefore consider this is to a hoax complaint unless you provide us with this information. Please send this information to pr@crystalwindows.co.uk

Regards

Crystal Windows & Doors

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Erdal's Response to erdal's Review

Written on: 12/01/2012

Cyrstal try to removed this review as they told reviewcenter that i am not their customer,I have proved the job they done and it was put back by review center.What a horrible company to the business,I really regret working with this company.People dont be like me and double check with their customer contact directly,dont belive their picture and words.Cyrstal last word to you guys what goes around comes around I am sure you guys will suffer soon as you can not mug everyone in this world.

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Erdal's Response to erdal's Review

Written on: 10/01/2012

Please check with your Service manager,Instalation manager and I dont know what manager is Colin
I guest they all forgeting what is customer means,
My name is erdal and they have my contact details,
I will also contact Mr.Bollard as soon as I get time to let him know how bad is your managers cuctomer service skills,

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★★★★☆

“Crystal Solar Panel Installation”

Written on: 11/11/2011

We were talked through the process and any questions we had were answered and in writing where we asked for it. The company's owner himself was very helpful and is very passionate about the solar systems. This enthusiasm seems to have rubbed off on the people we meet before we signed up for the work, throughout the work and after sales support. The team sent were on time, worked hard and tidied up after themselves. We had people checking that the work had started, that it was progressing OK and… Read Full Review

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