written by Alanstirman on 23/09/2023
I bought windows and doors, the office kept in contact numerous times and helped me with a really good price he surveyed was polite and helpfull . Most of all the runout driver was excellent, there was an error in the delivery slot (not his fault) and he went Miles’s out of way to make it happen. Helped offloading, massively exceeding expectations best delivery driver ever!
written by KatieLouise123 on 14/04/2023
We recently had new patio doors fitted by Crystal, and we couldn’t be happier with the service and finished product. The whole process only took 3 weeks between us initially receiving a quote and having the doors fitted, everyone we dealt with was very friendly and professional and explained everything in clear detail to us. The doors themselves are brilliant quality and have made such a difference to our living room, we feel that they were also great value for money. We would definitely recommend Crystal to anyone looking for new doors or windows!
written by PhoebeRoberts on 15/03/2023
The quality of the windows themselves was fine but the fitting and subsequent customer service was shocking. 3 of the 6 panels of glass were scratched and I was told “if you can’t see a scratch from 3 meters it is deemed acceptable” ! The glass panels were also badly sealed in the frames - this I was told this was ‘normal’ and would ‘rectify itself over time” and the front door was not even level. Appointments were made without consultation and then communicated by post. The original surveyor didn’t bring the glass samples I asked for and just sighed at every question and one of the subsequent surveyors was dismissive and aggressive. It took 4 months of stress to fix the numerous the issues. Unnaceptable. AVOID.
written by Combsnj1958 on 03/03/2023
Polite and friendly staff. Happy to answer any questions. I've had loft insulation installed with solar panels. Very good communication from company loads of updates if any issues. Each team have cleaned up after.
written by SydneyPritchard202 on 22/02/2023
Contact was swift to arrange the installation as was the actual installation. The workmen were polite and non intrusive and I was able to inspect the work at the end before sign off. The quality of the product appears good but the proof only comes through usage. The only thing I'd criticise was there was a lot of paper work to sign off at the end which I think should have been shared with me before hand so that I had sufficient time to digest and understand what I was signing.
written by Kibby94 on 21/02/2023
We have Been working with crystal for a bit and honestly hands down the best service. All the work that has been done has done with real profession and care. Everyone that has come to get the job done have also been so friendly with us and we would happily recommend anyone to get work done from crystal.
written by Narottam on 21/02/2023
The person who carried out the job was proffesional, hard working polite and explained in details. very satishfied with the quality of job.
written by Adrienney425 on 20/02/2023
Very good service and quality. We changed the doors and it was very quick and professional
written by DorisMcInerney on 19/02/2023
Thank you for a great service, polite tradesmen and I would have no hesitation recommending Crystal windows
written by dab1301 on 18/02/2023
Travelled accross London but were still on time on both days for fitting of bay window and new door. Explained what would happen, the time frame for events and then started by laying dust sheets over all areas. Advised us to retain door being replaced for sale elsewhere.Any problems were discussed and alternatives suggested.Generally went above and beyond and tidied up afterwards. Communication with Crystal was good from start, to measuring, to completing order and installing. No damage to remaining fittings which was a surprise.
written by on 16/02/2023
The job replacing front door was neatly done all the wood and glass was cleared up after installing the double glazing door
written by Kaiyae266 on 11/02/2023
On behalf of my mum myself and family are absolutely delighted with the service and product ... from beginning to aftercare thoroughly professional, friendly and helpful. So impressed with how the indoor/outdoor was made good after window replacement. Used dust sheets etc and tidied up thoroughly after installation. Very impressed with the quality of the windows and closures. The fitters were lovely to my mum and she is so relieved there were no issues. Wouldn't hesitate to recommend. Well done and keep doing what you do
written by Juliette56Kyei on 10/02/2023
Just have to say how impressed I am with the wonderful service delivered by the Crystal Windows and Doors company. Not only were they friendly and courteous, but the pre-installation consultation and the actual installation were handled so efficiently and with the minimum disruption as possible! The quality of their double-glazed materials speaks volumes, and has not only succeeded in making my house warmer; I now feel they have added value to my property.
written by Anonymoususer01 on 09/02/2023
Crystal Windows did an excellent job, very happy, thank you
written by xsDillon493 on 06/02/2023
The process that led upto the day of installation was very simple and straight forward. The days the men installed the windows; they were punctual, produced ID, worked constantly until the job was finished, tidied all areas of work and I was left smiling and warmer.
written by Rogelioc323 on 04/02/2023
Really happy with our door! Honestly everyone has been so professional and polite when it came to the service, from booking the appointment, someone coming to check the door frame, about he design to installing the door. Agent was amazing at what he did, such good service but also fitted the door so well. There was no mess, he cleaned up everything but honestly the fact that he was so friendly made it even better. Thank you again for everything, we truly love everything about it and honestly has made a difference on keeping the property warmer. Truly looking forward to all the other things you are helping us with.
written by Baryeo on 03/02/2023
The work done is exceptional. Friendly tradesmen and staff made the whole experience stress free. I am very happy. I would refer this Company and use again in a heart beat.
written by Elliemoo33 on 03/02/2023
From the lady knocking on the door asking if I’d be interested in new windows to the scaffolding being removed, was an efficient service. Every step had great communication and nothing was a problem. They weren’t pushy like some window firms and respected my choices. Although there were other products available I had already stipulated what I wanted. So was relieved they didn’t push. The guys were all great, friendly and respectful and I felt comfortable letting strangers into my home. All in all a very positive experience and I will recommend the service. Price wise Crystal Windows we’re in the middle and the reason for my choice was down to the sales man who was informative and helpful.
written by Ollie1211 on 02/02/2023
We had a new composite front door and french doors to the rear fitted. Both sets of doors seem to be made to a very high standard. The fitters arrived on time and were very polite and professional in there work. All the old doors and materials were taken away and no mess was left behind. Overall very satisfied with products and fitters.
written by Erickson152 on 02/02/2023
Your man came to do the survey, very polite & experienced, at a later date your fitters came to fit new French Windows, 2 very polite men who when the job was completed left the work area spotless, the old frames and windows were taken away and the standard of work was first class. I would recommend Crystal Windows to anyone considering an upgrade, you won’t be disappointed.
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Crystalwindows's Comment
Written on: 23/03/2023
Hi
Please can you provide your address or a contract reference number so that we can look into this for you. Also, we would only communicate by post for dates if we could not contact via telephone.