Rebtel www.rebtel.com Reviews

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Rebtel www.rebtel.com
★★★☆☆
3.2
57.0% of users recommend this
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Latest Reviews

“Cheat people and horrible service”

★☆☆☆☆

written by 1980Moody on 19/04/2017

I switched from IndiaLD to rebtel and literally had nightmare dealing with them, wasted my $50 and was never happy. Wasted my 1-2 hours with their customer service and every time they say sorry there is technical problem OR SOME OTHER EXCUSE. They are cheat stay away from them. I am back to IndiaLD and did not waste my time in chatting with them because my problem was never solved. I cant use two numbers at the same time to make international call, they kept me charging without my consent and when I requested refund they say sorry not our policy, I have been in the US for over 10 years and dealt with so many awesome companies and they refunded my money whenever I have requested (at least 2 times) but this Fraud company wont do it even once. Stay away from them if you love your time and want to save some money

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“Recent price hike to Ethiopia”

★★★☆☆

written by Masoncn426 on 17/02/2016

I was a loyal Rebtel user for the past few years (about 4 years) and Rebtel has been a better choice for me. It is convenient and not more expensive than other international call services out there and that is until the recent price hike. It went from 19 cents(US) to 27 cents per minute. I have been sticking around after their price changes in the past and the problem I had with my mobile carrier third party application issue but this time, I am leaving for good! A price hike like this is not acceptable and I will be posting this on social media so that other Ethiopians stop using this service. I know many people who are doing that already, thanks to free internet calls! Are you kidding me. Why should we pay this much in 2016? Bye Rebtel. I am cancelling my account as we speak. I will start by taking away my credit card information from my profile and try other services for this week. It is unfair and everyone from Ethiopia should ban using this service,

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“Do not buy rabtel credit”

★☆☆☆☆

written by JACKWEM on 29/01/2015

Do not buy rabtel credit they sound cheap but they aren't, they are actually cheating unsuspecting customers. The price per minute they charge is much higher then what they actually quote when you enter the number for call rates. I will never buy again they are very evasive and do not answer emails about queries of their call rates.

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“Greedy company”

★★☆☆☆

written by Gustavoy160 on 18/01/2015

This company is very greed, they never offer discount during holiday. I am a constant regular customer and I have yet to receive any customer appreciation special discount. I am so done with this company, I just find out that they have being charging my account but never gave me the credit. To make matter worse their website do not any any phone number to call them in case you wanted to call.

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“BEWARE - Deceptive unsuspecting rate hikes ”

★☆☆☆☆

written by Sail44 on 08/01/2015

My minutes were running out fast so i decided to take closer look at how much i was charged per minute. I found they doubled what they advertise on there site. Site says .27/min my bill says .40/min. BEWARE AND CHECK TO SEE HOW MUCH YOU ARE BEING CHARGED PER CALL OR RIPPED OFF PER CALL.They are deceptive and hard to contact. After trying to contact them i receive generic replies about rates which i assume is computer generated. Once my minutes run out i plan on finding new provider and filing complaint. If anyone has same experience you can file complaint with Swedish Consumer protection agency  regardless of your location. I advise everyone to calculate and see what they are being charged per call, you may be surprised.

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“FANTASTIC APPS”

★★★★★

written by Racheluwase on 15/12/2014

WOw!I can't keep beeing silent about the best Apps Rebtel,just cool,smart ,timeble and easy to use 5/5

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“The best there is”

★★★★★

written by pinkbeauty on 14/12/2014

With Rebtel, I am able to call family and friends back home as easily as if they were in the same country with me. The calls connect quickly and the sound is crisp; it is easy to forget the distance between us. I do not need to be glued to my computer or have a separate phone to use Rebtel, as I have seen with other services. I can make my calls to people who do not have accounts with Rebtel, and they can call me back at no cost to them. Being able to make free calls with other Rebtel users is one really awesome feature, and it is easy to do.

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“Very good Service and Good Quality”

★★★★★

written by Eli101 on 03/12/2014

I have been using for last 1 year, Good Service ! Good Quality ! Cheap Cost... Thanks Rebtel to save money... (QQC) Keep up good service always!

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“Happy with the service”

★★★★★

written by Valentinasor on 28/11/2014

I am not sure if Rebtel have the cheapest rate to call abroad I just compared with 3 other companies, but it works well and it seems reliable. I like their app it's convenient. Just their customer service details weren't so easy to find, but they were quick to reply after I sent an email. I would recomend them if you need to call abraod.

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“Cheap and reliable VoIP calls to international mobile/...”

★★★★☆

written by on 21/11/2014

I have found Rebtel one of the most reliable and economical service for international calls worldwide. Easy to use via app as well.

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“Best calling service available”

★★★★★

written by on 18/11/2014

I would like to say Thank you for the best service you guys provide! I've used other services in the past but nothing compares to Rebtel!! it's easy to use, cheap rates, excellent quality calls, It provides different ways to make calls, over the internet 3G/Wifi using the application on your phone or PC ( very useful when there is no internet or you don't have a smartphone) and has the best support team! I've referred friends to use Rebtel and I would highly recommend this service to anyone who makes international calls

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“Rebtel is the best Voip Apps forever,low cost .”

★★★★★

written by uwase.rachel on 18/11/2014

Hey Buddies,Awhile ago I started to use REBTEL application calling friends and family far away but it is incomparable one.u can ask me why I say such things?really I appreciate if You doubt try it once You will tell me later cause no one can hide the truth.it is easy to use with low cost no spaecial reqiurement,also when buying the Credits your Information are well protected and secured .Just try and see.Rebtel (Y)

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“Saver plans ”

★★★★☆

written by Dan_100 on 15/11/2014

I like the new saver plans charging a unified low rate for both landline and mobiles. They do make you buy a fixed $ amount, but it's often not more than $10 max depending on the country you want to call.

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Bathamneh's Response to Dan_100's Review

Written on: 18/11/2014

I enjoyed using rebtel for long time now. Its a very high quality and never disappointed me. Well communication to solve any problem. Veey efficient and knowledgeable staff. Thanks Rebtel

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“Now Disappointing”

★★☆☆☆

written by Chase1963 on 13/07/2014

I have used Rebtel for so long and gotten addicted to it all of a sudden the price went high, for me to purchase on my mobile phone now I have to pay via itune and another x tra more fee, for a $4:50 I will pay $4:99. They fail to realize the the economy is not all that, so is the salary. Rebtel is disappointing if this continues i will have to switch.

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“Price jumped for 0.22-0.23 cents to 0.39 cents for 1...”

★★★☆☆

written by on 05/07/2014

Price jumped for 0.22-0.23 cents to 0.39 cents for 1 minute .... calling Belarus.... Skype , Viber - use them if you can!

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“horrible”

★☆☆☆☆

written by Yosefn41 on 06/06/2014

Having attracted with the rates, i switched to rebtel and right from the very starting minute, its been pain !! The quality is just rubbish. Does not work with 3G at all. It says its connected fine, but nothing can be heard. Never worked with 3G. With Wifi, it worked about 10% of the times. I am a frequent caller to india. I would have spent more time in trying to get a call connected rather the talking time. Waste of money, waste of time.

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“Do not use Rebtel”

★☆☆☆☆

written by mehtabb on 18/02/2014

I do not like a company that puts in a time limit (30 days) for when you have to use all your minutes. And no customer service number. I did not even get my money's worth in calling India. I got about 120 minutes for $10. I am going to get Vonage world plan. REbtel is a ripoff

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“worst then this i never seen.”

★☆☆☆☆

written by on 26/01/2014

unfortunately i recharged 10 dollers and felt its poored into water only,it is very bad network i ever seen , 1 even not done one call from this app. Best suggestion you pls go apps like nymbo or skype .

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“I purchased 10 dollar credit and never been able to...”

★☆☆☆☆

written by on 03/11/2013

I purchased 10 dollar credit and never been able to use it. unfortunately, rebtel customer service has changed dramatically.

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Masonrogers's Comment

Written on: 11/11/2013

I also had the same problem. spend a lot of time talking to customer service and they did not even refunded my money!

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Suissforex's Comment

Written on: 24/01/2014

you are right 100%, they charge me 37 cents per minutes and they advertize 21cents to Lebanon
each phone call cost me $10 no matter how short is my call!

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“Unstable, bad customer service, dropped sms & calls.”

★☆☆☆☆

written by on 24/07/2013

I live in North America; have had a chance to use Rebtel for 6 month or so. First, let me talk about their SMS service. It sucks! I'm not sure how the system selects on what phone number to assign an SMS icon, most of the time the icon does not appear next to the contact that was added, and an e-mail to the customer service has to be sent, and their reply which will take days to say "we have received your e-mail" and then another days to say, it has been fixed. Which I don't have time to wait for, all these in days?? Even when you sent an SMS, it gets delayed almost 90% of the time, and Rebtel always blames the 3rd world countries or the developing countries Telecommunication service, which I have hard time to believe when I can send an sms to 3 different people leaving in the same city/region and radius, only 1 will get the sms in minutes, while the others gets it in hours or even days later. Are you kidding me Rebtel??? The phone service is acceptable considering, occasionally a network problem which can happen with all VIP phones; however whenever I added minutes almost all the time, I won't see my added minutes or balance for another 10-20 minutes, and that is a time I can't afford to lose, since most calls are made overseas and there are time zone concerns and etc...so timing is very important to me, which I never got from Rebtel till the end. I have had a handful of dropped calls while calling different parts of the world; I was given a credit for some, which is of course after complaining. Due to all my experiences, I did not feel comfortable leaving my CC information saved there during that 6 month I was using. Now as I write this, my account has been blocked for unknown reason, it's still locked and I'm tired of going back and forth with their inconsistent customer service I was forced to abandon my account and look for other service elsewhere.

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Asked by sallycan2 on 17th April 2015 Report this content
Will the person I am calling in another country whether I am calling to or from a cell phone or a land-line have a phone charge to pay? Thank you.

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