Tool Net www.tool-net.co.uk

Tool Net www.tool-net.co.uk
★★★★☆
4.4
89.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

“Tool Net Purchase”

★★★★★

written by tdg1964 on 18/01/2018

A great company to deal with, found the website easy to navigate with plenty of information about the individual items I was interested in. Ordering the required items was very easy and the ability to use Amazon to pay at the checkout made things very easy, delivery was within the period quoted and was very well packed. All round a very good service A++ will shop with them again.

Was this review helpful? 0 1

“good service”

★★★★★

written by oahughes on 18/01/2018

quick and easy to deal with

Was this review helpful? 0 1

“A Godsend”

★★★★★

written by Repton on 17/01/2018

Bought one of these after reading AutoExpress Went to refuel the other day and the car would not restart-battery Attached the power pack and hey presto it started, to my great relief Have an old car abroad,so I have ordered another one

Was this review helpful? 0 1

“DeWalt drill & Impact Driver”

★★★★★

written by StephenGilmore on 14/01/2018

Delighted with purchase, very good value for this set especially as it comes with TWO 5Ah batteries. Arrived on time, good email communication regarding delivery etc. Very happy with Service.

Was this review helpful? 0 0

“Very good service”

★★★★★

written by Haysex478 on 09/01/2018

They have been a pleasure to deal with very helpful . I ordered something and through no fault of theirs item was not available in no time they were in touch about problem with a solution which I had no objection with . So I would recommend this firm to all my friends .

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“Items ordered expecting delivery within 4 days still...”

★☆☆☆☆

written by elderslie on 29/12/2017

I ordered brushes for our Rotabroach on the 28th November expecting a delivery of 4 days maximum. It's now 29th December 31 days later and still no sign of them. Told they were dispatch via Royal Mail 24 on 19th December don't believe it. Can't be tracked with Royal Mail until they try to deliver. Until we receive these brushes we can't use our Rotabroach. In my opinion this company is not interested in giving a service and don't care about their customers.

Toolnet's Response to elderslie's Review

Written on: 03/01/2018

Dear Customer

Thank you for your review. I am sorry to hear that you have not received your order by the 29th of Dec. We have been closed over the Christmas period until January. I could not see on your order that you have contacted us regards this? The order was sent on the 19th of Dec as per Royal Mail. Could you please contact us to advise whether you have now had the order and the service team can resolve this for you.

Kind Regards
Tool-net

Reply to this comment
Was this review helpful? 1 0

“good service”

★★★★★

written by AngelinaEvans208 on 18/12/2017

Parcel arrived as arranged and left in a safe place as directed and product also a good price

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“Pricing”

★★★★☆

written by Griffithnf313 on 10/12/2017

Competitive prices, time will tell regarding customer service?

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“NO NO NO”

★☆☆☆☆

written by Francescar192 on 09/12/2017

Placed order worth over £2200 and waited and waited 12 days later still waiting and they cant give me any info on my order like when I will get it.Worst customer service ever. Just try to speak to someone ha ha ha good luck with that. Never Again they are a JOKE

Toolnet's Comment

Written on: 12/12/2017

Dear Customer

Thank you for your review. Could you please advise on your order number so we can look into this for you? If you contact us, you will get a response within 24 hours at the latest.

Kind Regards
Tool-net

Reply to this comment
Was this review helpful? 2 0

“Keenly priced and fit for purpose.”

★★★★★

written by Peaktraveller on 08/12/2017

I have purchased a number of items from Tool-NET and have been very happy with the items purchased, pricing and delivery schedules. Recommended

Was this review helpful? 0 0

“STILL AWAITING A REFUND 2 MONTHS AFTER CANCELLING ORDER!”

★☆☆☆☆

written by ihHoward128 on 07/12/2017

STILL AWAITING A REFUND 2 MONTHS AFTER CANCELLING ORDER! Ordered a ladder 19th September. I was then informed that they were out of stock until 18th October, I kept the order. 10th October I was informed that this had now moved to the 6th November so cancelled my order and informed to wait 1-2 days for refund. 6th December still awaiting a refund. This is nearly 3 months that you will have had my £250 without communication. Note on their website that the phone number which is rarely answered is for payments only!

Toolnet's Comment

Written on: 08/12/2017

Dear Customer

Thank you for your review. I am very sorry to hear that you are still waiting for your refund could you please advise on your order number so we can look into this for you? We have had trouble with our phones but this has been rectified and our payments line is open Monday-Friday between 10:00 and 16:00. You can email us any time and we will get back to you no later than 24 hours working hours, usually much faster than that.

We look forward to hearing back from you soon so we can resolve this for you.

Kind Regards
Tool-net

Reply to this comment
Was this review helpful? 1 0

“Master Lock Safe”

★★☆☆☆

written by on 06/12/2017

No way to get hold of them, relying on Facebook etc Telephone just says its an order number, but you can't even order.

Toolnet's Comment

Written on: 08/12/2017

Dear Customer

Thank you for your review. We are sorry you are having trouble getting hold of us. Have you tried emailing us? We have a full time customer service team working Monday - Friday from 9am until 5pm who can answer any queries you may have. We have a payments line that is open between 10am and 4pm. If you could please email us your query, someone will get in touch to support you with your query as soon as possible.

We hope to hear back from you soon.

Kind Regards
Tool-net

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Was this review helpful? 0 0

“Prompt delivery and competitive pricing...”

★★★★☆

written by on 06/12/2017

Prompt delivery and competitive pricing structure. Difficult to communicate with by telephone despite showing a contact no. on the website.

Was this review helpful? 0 0

“good”

★★★★★

written by Bauerei18 on 06/12/2017

Good prompt delivery also customer service was good no problems with the goods.

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“Cannot fault the service received from Tool-Net.co.uk...”

★★★★★

written by Dajafe on 25/11/2017

Cannot fault the service received from Tool-Net.co.uk so far. Easy to use mobile friendly website and a great price. Ordered placed late on Thursday and delivered Saturday morning. Product exactly as described and courier used (UKMail) was polite and helpful. Definitely adding Tool-Net to my list of favourites.

Was this review helpful? 0 0

“Excellent service, price and product”

★★★★★

written by Shelton1 on 23/11/2017

I Bought 2 CK Magma technicicans tool cases recently, this website was the most competitively priced and delivered when promised. I even got £20 worth of vouchers to spend when I next use the website which I have. I would not hesitate to recommend this website.

Was this review helpful? 1 0

“Tool-net Review”

★★★★★

written by LMWilson281188 on 22/11/2017

Came across this site initially through Google when looking for new screwdrivers, ordered online and delivery was quick. The pricing is better than anywhere else on the net. Always seem to have plenty of offers available too. Would highly recommend to anyone wanting to buy tools.

Was this review helpful? 0 0

“TOOL-NET review”

★★★★★

written by JohnMayes8008 on 22/11/2017

Great products, great service and great prices. Can't ask for anymore than that! I would not hesitate to recommend TOOL-NET to anyone else.

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“Great Value & Shipping to Ireland”

★★★★★

written by sammmmmmmm on 09/11/2017

Very good value on name brand equipment. Shipping roughly 1 week to ireland from order date. Very large selection of products.

Was this review helpful? 0 0

“Fence post brackets”

★★★★★

written by Goldtimer on 05/11/2017

couldn't find these any cheaper and ordering & payment online no problems and delivery mega fast packaging very good whole experience was seamless will definitely use again.

Was this review helpful? 0 0

Our helpful community of likeminded people will be happy to answer any questions that you have.

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Asked by Jcb185 on 4th August 2017 Report this content
Hi how long does it take for my review to be put on as I have to send copy to tool-net before they release my purchase. Many thanks

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Answers (1)
Report this content getaway Written on: 07/08/2017
I would cancel your order if they are holding you to ransom for a positive review
Asked by Josiewoo on 28th July 2017 Report this content
Hi. Am about to purchase the fruit picker head and silver line broom handle required; can't see it on site ? Can you give me a serial no/ref?

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Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

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Asked by livmaltby on 9th March 2017 Report this content
Hi, i'm a student and have been using the AP gypsum to create models before hopefully creating a piece of furniture. Is there any way I can find out what the ingredients are in the AP self leveling compound? Thanks

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Asked by robertmcnish on 5th March 2017 Report this content
I have a Sealey LP40S heater new last winter. The starter switch does not turn when pressed in. I am PE28 2RW where can I get it fixed?

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Asked by skyeanderson on 30th November 2016 Report this content
Do they have a extend and climb super pro ladder?

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Asked by Garymitchell355 on 4th November 2016 Report this content
What size chest is XL overalls?

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Asked by ianakehurst on 20th July 2016 Report this content
I have got a code for free P&P, I have 3 thing in my basket coming to £48 but when I check out it won't let me error choose P&P nowhere to put in code. Can anyone help me? Thanks

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Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (4)
Report this content Keeflester Written on: 21/07/2016
Sorry, but your question is unclear. You should maybe follow the link in the free P&P email. Are you sure it's the correct supplier you are using? Not really enough information in the question.
Report this content k1ngad Written on: 21/07/2016
Hi you need to spend over £50 for the free delivery. Hope this helps.
Report this content 3346davids Written on: 21/07/2016
You have to spend over £50 without the VAT to be able to use the Free Delivery Code.
Report this content Christopher_Walsh Written on: 21/07/2016
The code is actually a product !, use it in the sales screen and it will appear as a discount.
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