Barratt Homes Reviews - www.barratthomes.co.uk

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★★☆☆☆
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★☆☆☆☆

“Cheap Rubbish”

Written on: 04/03/2014 by Fridayuk1978 (1 review written)

Bought a 2 bedroom apartment at the end of June 2013 in Stourport-on-Severn. Interior fittings are very cheap and of poor standard as well as the workmanship of fitting being bogged jobs. Recently someone moved in above me, sounds like elephants are dancing upstairs, I can hear everything from doors slamming to people walking (thumping sounds) Sales failed to give me correct information on what i would have to pay for, virtually broke me with the add ons that they do not tell you about. After… Read Full Review

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★☆☆☆☆

“Complete Misselling & Advertising”

Written on: 24/02/2014

We had an appointment at Barratts new development at Windmill Heights in Smethwick West Midlands and despite reading the reviews on here we decided to go and have a closer look and see what they were all about. The house we were interested in was the 2 bedroom on their website priced at £92000 and all being well we were in a position to proceed with the purchase. Upon arrival we were told by the salesman, let's call him 'MrJ' for now that there were no 2 bedroom houses available as they had… Read Full Review

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★☆☆☆☆

“I was warned!!”

Written on: 16/02/2014 by melanieledger (1 review written)

Many years ago an employee of Barretts told me not to buy one of their houses, I wish I'd have listened to him. The fixtures and fittings were as cheap as they possibly could be, we have replaced a lot of things. We have three toilets in the house and each one has broke in exactly the same way. DO NOT BUY A HOUSE FROM THEM… Read Full Review

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★☆☆☆☆

“Whole flat is shambles!!!!”

Written on: 13/02/2014

I've owned this flat for nearly 5 yrs now we gave had so much work done on this! Starting with 2 toilet leaks plumbing under bath was on wrong way so water wouldn't drain away it took 5 plumbers to sort this out. Heating thermostat had to be moved from living room to hallway. We had a new ceiling in our bedroom which took 2 yrs to get them to finally do it. 3 lots of French doors now 3rd lot broke too! And lots of other little things! Our major issue is mould!!! It's absolutely discusting every… Read Full Review

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★☆☆☆☆

“Disastrous build and a don't care after service -steer...”

Written on: 29/01/2014

Barratt Homes are very poor house builders who use cheap and nasty material. Looks great for the first year, if your lucky and then everything starts to break down, leak,or blow up. Steer clear!… Read Full Review

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Anobair68's Comment

Written on: 30/01/2014

I agree totally with you, it's a case of hound you until you buy and then ignore you after that. I have been waiting 3 months to get some snagging done and when I speak to the idiot in charge of West of Scotland customer care he blames the contractors. I then ask him what was the list of repairs to be done and he freeze's as clearly he has not dealt with it. Anyway I have being promised some people will call the 14th of Feb maybe to give me a bottle of wine and a bunch of flowers as I have as much chance of that as the snagging being completed.

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★☆☆☆☆

“Appalling build”

Written on: 22/01/2014

We bought a Barratt home 8 years ago, since then we have had all the heaters replaced in all rooms and a new boiler fitted. Water has leaked into the lounge and bedroom, this resulted in the front of the building being taken off and the builders finding that Barratt had not put damp proof coursing in! After this was repaired (by our insurance, Barratts did not want to know) the flat then flooded again as a pipe burst and they had not fitted stop cocks in the flats. We had to call the fire… Read Full Review

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★★☆☆☆

“not great houses”

Written on: 08/01/2014 by seanv_1986 (1 review written)

I own an ex show home of barratts (first owner) after nearly 3 years am disappointed in the house. Cant put things on the walls as in shelves as the cheap plaster board crumbles even with heavy duty plaster board fixings. I have rener falling off around my windows which I complained about before I moved in....still not looked at!! Many occasions I have lost roof tiles, (told by a builder friend the only pin the down minimum amount. Very cheap finish in the houses that does not last. Will never… Read Full Review

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★★★★★

“best buy ever”

Written on: 08/01/2014 by happybuyer666 (1 review written)

Bought a lovely 3 bedroom barwick In Gloucester, house was lovely from day one, yes there were a few snaggjng issues, as we were told to expect with a new build, however the barrett site manager sorted them like really fast, my fuel bills have gone south big time, and I cannot recommend barrett homes enough, BUY WITH CONFIDENCE!… Read Full Review

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★☆☆☆☆

“We wouldn't touch Barratt with a 10ft barge pole ever...”

Written on: 09/12/2013 by prospect1vebuyer (1 review written)

Luckily we managed to pull out 'just in time'. They were pushing us to exchange but we could see far too many things we didn't like about the actual house build, the site, and the customer service. I would be here all night explaining all the issues to you! I think Barratt rely on pulling the wool over the eyes of first time buyers/younger and less experienced people. However, we are now attempting to get a refund of our reservation fee (and valuation fee that they promised us if it all… Read Full Review

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Prospect1Vebuyer's Response to prospect1vebuyer's Review

Written on: 26/12/2013

Update on this! We received a full £500 reservation fee refund from Barratt just before Christmas - if that is not an admission of guilt with regards to all the mistakes made, and awful Customer Service, then I don't know what is! We did have to ask repeatedly though for a few weeks, and they really spin you some tales as to why the refund hasn't yet happened ... however, after mentioning possibly contacting the local press (when they still have many more properties to 'sell') and speaking to an Area Manager, the refund was instantaneous! Funny that!

Happily we have now found an older property and whilst there is work there to be done, we are happy in the knowledge that the building is sound and any problems will be purely 'cosmetic'.

So, so grateful that our Solicitor helped us to stop making the biggest mistake of our adult life yet!

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★★★★★

“Good and solid build in comparison to other builders”

Written on: 04/12/2013 by benjieboo (1 review written)

Really happy with our new build from Barratts. We were impressed with the speed and quality of the entire process The house has been delivered on time and in prestine condition. Certainly would recommend them over other builders… Read Full Review

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★☆☆☆☆

“Problem boiler for 5 years”

Written on: 04/12/2013

We bought our house 5 years ago and started having problems with our boiler. Several parts have been replaced and I now cant count the amount of people who have been out to look at it. There have been several occasions where Barratt fail to communicate with plumbers which has waisted a lot of my time having to wait in for people. Im going insane with this problem and would not recommend anyone buy a Barratt home. There has not been one room in this house which has not had to have work done on… Read Full Review

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★☆☆☆☆

“poor after service”

Written on: 30/11/2013

Barretts are fine when buying your house but the second they have your money they aren't interested in any problems you have. We had leaks, they refused to come out to fix it, accused us of lying and were extremely rude. Will never buy with them again. Disguised with their customer service. So much for the 2 & 10 year guarantee that's mentioned constantly when buying your home. Don't count on them sticking to it… Read Full Review

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★★★★☆

“A LOT BETTER..BATTLE OVER”

Written on: 11/11/2013 by TEDDIE64 (1 review written)

Had good reason I felt to complain about Barrett and the house purchase we had to withdraw from in the south west. But fair play, our persistance paid off and we eventually got back all bar fifty pounds of our initial deposit, plus over two thousand we had paid out for fixtures and fittings. we lost ninety pounds to their solicitors but overall it could have been a lot worse… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 11/11/2013 by DmacDonald (1 review written)

Our house is now 3 years old and we have had so many problems, last year the tank leaked through our kitchen ceiling and this year we have had a leaking sink, had to have a door replaced as the lock did not work and also our cupboard doors either side of the oven melted due to the heat coming from the cheapest oven they could buy being installed this took 7 months 2 be resolved as barratt refused to take ownership despite the fact they installed the oven!!! Now our boiler is broken we have had… Read Full Review

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Prospect1Vebuyer's Response to DmacDonald's Review

Written on: 21/11/2013

What type (manufacturer/brand) of oven was this and what were the kitchen units like?

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Dmacdonald's reply to Prospect1Vebuyer's Comment

Written on: 21/11/2013

It was a whirlpool oven and the doors are white Matt with silver handles

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★★☆☆☆

“BATTLE AHEAD CONT”

Written on: 03/11/2013

STILL WAITING FOR REINBURSEMENT FOR DEPOSIT FIXTURES AND FITTINGS WE PAID UP FRONT FOR THE HOUSE WE HAD TO WITHDRAW FROM IN THE SOUTH WEST. TWO PROMISES THAT WE WOULD HAVE REINBURSEMENT THIS WEEK, BUT NOW ITS SUPPOSED TO BE ON MONDAY. NOT LEAPING FROM THE ROOFTOPS IN JOY YET, BUT I AM A LITTLE MORE OPTIMISTIC, AND THE SALES MANAGER IS FAR MORE AMICABLE THAN HER SIDE KICK IN THE SALES OFFICE WHO KEPT SLAMMING THE PHONE DOWN ON ME WHEN I USED TO CALL THEM. SOMETIMES THEY WOULDN'T ANSWER THE… Read Full Review

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★☆☆☆☆

“BATTLE AHEAD”

Written on: 29/10/2013

Just had to pull out of buying a barratt house in the south west, because of ill health and because the purchaser of our house pulled out last minute. Already having problems with Barratt reps over money we paid up front for fixtures and fitting plus deposits, and guess what the house isn't even built yet. watch this space to see how things progress, but i'm far from optimistic, and Barrat's delaying tactics have already started. Giving them the benefit of doubt at the moment.!!… Read Full Review

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★☆☆☆☆

“NOT EVEN WORTH 1 STAR”

Written on: 23/10/2013 by Hayley38 (1 review written)

We reserved a 3 bed town house in Peterborough, paid our reservation fee, valuation and instructed solicitors. 2 weeks later the valuation came back as down valued by £5k, hence we could not proceed unless the house proce was dropped or we put up more deposit. Barratt were totally disinterested and said it was the mortgage companies fault, the company we used was recommended by THEIR mortgage advisor. The service from the sales office was shocking. We went down the road and reserved a Taylor… Read Full Review

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★☆☆☆☆

“Poor quality workmanship ”

Written on: 16/10/2013

Absolutely enraged by the disgusting attitude brought a flat of them in 2007 had nothing but little surprises due to poor quality workmanship ever since, plinth heater blew up and caught light first time I turned it on because they had sweeped building rubble under their poor quality sub standard kitchen that has done nothing but fall apart since it was fitted. Latest escaped it the leak under the bath that has been their for the last 7 years which they said they had fixed apparently I am… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 13/10/2013

Paid reservation fee and was never told that the house I was buying for £240 000 needed £15 000 upgrades. I got a shock when I was called to come and view the plans. The standard features are cheap quality so you are forced to upgrade. So what I literally bought was a shell with corner shop fittings, 2 tiles in the toilet to be specific… Read Full Review

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★☆☆☆☆

“poor quality”

Written on: 04/10/2013

I have a flat on the spires in chesterfield, I have had more problems, in the flat, they are poor quality eg my flat is 6 years old and I am having to replace my windows because of poor fitting. Barratt homes have refused to put the windows right. windows are supposed to have a 10 year warranty covererd by fensa, but because the window company that fitted them have gone bust they are refusing to sort out my windows,I have had the windows checked and there are 13 faults with them, I am on the… Read Full Review

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