Barratt Homes Reviews - www.barratthomes.co.uk

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★★☆☆☆
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★☆☆☆☆

“poor after service”

Written on: 30/11/2013

Barretts are fine when buying your house but the second they have your money they aren't interested in any problems you have. We had leaks, they refused to come out to fix it, accused us of lying and were extremely rude. Will never buy with them again. Disguised with their customer service. So much for the 2 & 10 year guarantee that's mentioned constantly when buying your home. Don't count on them sticking to it… Read Full Review

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★★★★☆

“A LOT BETTER..BATTLE OVER”

Written on: 11/11/2013 by TEDDIE64 (1 review written)

Had good reason I felt to complain about Barrett and the house purchase we had to withdraw from in the south west. But fair play, our persistance paid off and we eventually got back all bar fifty pounds of our initial deposit, plus over two thousand we had paid out for fixtures and fittings. we lost ninety pounds to their solicitors but overall it could have been a lot worse… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 11/11/2013 by DmacDonald (1 review written)

Our house is now 3 years old and we have had so many problems, last year the tank leaked through our kitchen ceiling and this year we have had a leaking sink, had to have a door replaced as the lock did not work and also our cupboard doors either side of the oven melted due to the heat coming from the cheapest oven they could buy being installed this took 7 months 2 be resolved as barratt refused to take ownership despite the fact they installed the oven!!! Now our boiler is broken we have had… Read Full Review

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Prospect1Vebuyer's Response to DmacDonald's Review

Written on: 21/11/2013

What type (manufacturer/brand) of oven was this and what were the kitchen units like?

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Dmacdonald's reply to Prospect1Vebuyer's Comment

Written on: 21/11/2013

It was a whirlpool oven and the doors are white Matt with silver handles

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★★☆☆☆

“BATTLE AHEAD CONT”

Written on: 03/11/2013

STILL WAITING FOR REINBURSEMENT FOR DEPOSIT FIXTURES AND FITTINGS WE PAID UP FRONT FOR THE HOUSE WE HAD TO WITHDRAW FROM IN THE SOUTH WEST. TWO PROMISES THAT WE WOULD HAVE REINBURSEMENT THIS WEEK, BUT NOW ITS SUPPOSED TO BE ON MONDAY. NOT LEAPING FROM THE ROOFTOPS IN JOY YET, BUT I AM A LITTLE MORE OPTIMISTIC, AND THE SALES MANAGER IS FAR MORE AMICABLE THAN HER SIDE KICK IN THE SALES OFFICE WHO KEPT SLAMMING THE PHONE DOWN ON ME WHEN I USED TO CALL THEM. SOMETIMES THEY WOULDN'T ANSWER THE… Read Full Review

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★☆☆☆☆

“BATTLE AHEAD”

Written on: 29/10/2013

Just had to pull out of buying a barratt house in the south west, because of ill health and because the purchaser of our house pulled out last minute. Already having problems with Barratt reps over money we paid up front for fixtures and fitting plus deposits, and guess what the house isn't even built yet. watch this space to see how things progress, but i'm far from optimistic, and Barrat's delaying tactics have already started. Giving them the benefit of doubt at the moment.!!… Read Full Review

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★☆☆☆☆

“NOT EVEN WORTH 1 STAR”

Written on: 23/10/2013 by Hayley38 (1 review written)

We reserved a 3 bed town house in Peterborough, paid our reservation fee, valuation and instructed solicitors. 2 weeks later the valuation came back as down valued by £5k, hence we could not proceed unless the house proce was dropped or we put up more deposit. Barratt were totally disinterested and said it was the mortgage companies fault, the company we used was recommended by THEIR mortgage advisor. The service from the sales office was shocking. We went down the road and reserved a Taylor… Read Full Review

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★☆☆☆☆

“Poor quality workmanship ”

Written on: 16/10/2013

Absolutely enraged by the disgusting attitude brought a flat of them in 2007 had nothing but little surprises due to poor quality workmanship ever since, plinth heater blew up and caught light first time I turned it on because they had sweeped building rubble under their poor quality sub standard kitchen that has done nothing but fall apart since it was fitted. Latest escaped it the leak under the bath that has been their for the last 7 years which they said they had fixed apparently I am… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 13/10/2013

Paid reservation fee and was never told that the house I was buying for £240 000 needed £15 000 upgrades. I got a shock when I was called to come and view the plans. The standard features are cheap quality so you are forced to upgrade. So what I literally bought was a shell with corner shop fittings, 2 tiles in the toilet to be specific… Read Full Review

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★☆☆☆☆

“poor quality”

Written on: 04/10/2013

I have a flat on the spires in chesterfield, I have had more problems, in the flat, they are poor quality eg my flat is 6 years old and I am having to replace my windows because of poor fitting. Barratt homes have refused to put the windows right. windows are supposed to have a 10 year warranty covererd by fensa, but because the window company that fitted them have gone bust they are refusing to sort out my windows,I have had the windows checked and there are 13 faults with them, I am on the… Read Full Review

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★★★★★

“Lovely Home”

Written on: 04/10/2013 by Martinuksussex (1 review written)

Very pleased with the house and the great service given to us by the whole Barrett's team. Plot 64 Foundry Place Crawley This is the second Barrett's home we have lived in and the quality of fixtures and fitting has really improved. … Read Full Review

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★☆☆☆☆

“Terrible service and awful to deal with”

Written on: 29/09/2013 by Milster123 (1 review written)

Looked at a Barratt home in Finningley which we really liked, so agreed to go ahead with a part exchange valuation. Told the sales rep the property had just been valued independently at £158,940 and this was the minimum we needed to achieve to do a deal. We had problems with arranging valuations, but finally organised after two weeks. Spoke to a financial advisor recommended by Barratt and gave him all the details of the deal we needed. He confirmed we would have no problem with a mortgage… Read Full Review

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Hogette's Response to Milster123's Review

Written on: 17/03/2014

Spot on .. Nearly all negative comments come from experienced buyers .. Unfortunately first time purchasers and young couples fall for their marketing techniques .. Absolute rubbish built .. Thinky dogs would do a better job .

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★★☆☆☆

“poor customer service”

Written on: 23/09/2013

We bought a house 2 years ago to the day. Initially we were really pleased but we have had quite a few problems over the years and my conclusion is they are cheap houses where the Guarantee is not worth the paper it’s written on- they will find some excuse not to cover major faults! Furthermore the customer care is shocking. • The first winter we had rain coming through the window which literally soaked the wall and the curtain. When the site manager came to look at it he first accused me… Read Full Review

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★★☆☆☆

“be careful”

Written on: 05/09/2013

were do i start, just want to warn others so you dont end up in same boat as us lost 1400 and no new house to move into! we part exchanged (happy with that process and price we paid) paid 500 deposit to hold what we hoped would be our new home, paid 250 morgage broker fee after recoeving and offer in principle, 400 to solicitors to start the ball rolling for searches etc. 350 to morgage company for valuation of the 3 bed detached property. Valuation came back at 35k less then asking price… Read Full Review

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★☆☆☆☆

“Poor customer service and workmanship”

Written on: 28/08/2013 by schitzo15 (1 review written)

We've lived in our home for 4 years now and have had countless problems. The first week we moved in we had to have window vents and door handles replaced, the front door completely re-fitted and the bath re-sealed. There were further issues with our front door which were never rectified as we didn't receive any calls back. This has resulted in the front door lock finally failing and now being out of warranty. Had we bought the house in the last year or so it'd actually be covered by the new '5… Read Full Review

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★☆☆☆☆

“Flooded in 12 hours”

Written on: 23/08/2013 by 19mo89 (1 review written)

Property got flooded within 12 hours of moving in, they promised to compensate for our damaged belongings. They stripped our carpets and vinyl and we had loss of a kitchen for 4 days even though we were advised it would take one day!. So the concrete flooring had collated dust, me and my pregnant partner had been inhaling this throughout the whole rectification process. It took them two weeks to replace the carpets vinyl and kitchen unit, they wanted to prolong it for a further week if it… Read Full Review

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★☆☆☆☆

“Poor Workmanship”

Written on: 22/08/2013

We moved into our new house in December 2012 when our troubles started, our family bathroom toilet was plumbed into our central heating system so they had to cut two holes into our kitchen ceiling to connect the correct pipes to each other. Our front and back doors leak every time it rains I do feel they are of a poor standard not just the way they are fitted. The decorator was a blind man as there is paint over door handles, heating controls, doorbell box and ceiling paint on walls. The… Read Full Review

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Saulossp's Comment

Written on: 22/08/2013

I am scared now. I've got already a problem with the completion date wich is a really bad start!!!

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★☆☆☆☆

“MONEY DOWN TOILET”

Written on: 07/08/2013 by Hogette (1 review written)

We moved to a four bedroom detached double gattage Barratt property in Rugeley Staffordshire in August 2012. Having part exhanged my beautiful traditional victorian properly. What a mistake that was. The built quality is dire. Fixtures and fittings are the cheapest you can purchase. Poor finish on basically everything. Boggy garden which they refuse to do anything about. Tarmac on the drive with indentation from parking . Was told not to put heavy objects in hot weather!! Customer… Read Full Review

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★☆☆☆☆

“Please DO NOT buy a Barratt House!!”

Written on: 03/08/2013 by teletel (2 reviews written)

After reading these reviews I am annoyed with myself that I did not read these BEFORE I bought a Barratt House. In summary they are cheap shoddy quality! They offered me a derisory sum in part ex, so I took out equity and rented my old house to pay the deposit and have money left to pay towards the new house mortgage. The quality is very poor: Kitchen Double Glazed Windows are a joke! My bay window is like a listing ship, internal window beading fitting is very poor. Most of the glass is… Read Full Review

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Saulossp's Response to teletel's Review

Written on: 22/08/2013

Unluck am I to see these posts after deal with them...

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★☆☆☆☆

“How are Barratt Homnes still in Business ??”

Written on: 22/07/2013 by Joeyramone (1 review written)

I bought a Barratt house 8 years ago and the standard of workmanship is to say the least appalling. One thing after another. The latest is the faulty fitting of a Durco valve resulting in rotting timbers and flooring. They came to fix it this morning and replace a bathroom cabinet but their plumber never turned up! Same old saame old. Windows in my house all need replacing as they dont work but are not covered under NHBC (ANOTHER WASTE OF TIME). Best laugh is Barratts didnt use a FENSA… Read Full Review

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★☆☆☆☆

“No more Barratt home for me”

Written on: 10/06/2013 by unhappybarratthomeowner (1 review written)

Please do NOT buy Barratt Homes. From the start, the sales person was on her first day at work. She had no idea what to do. Her supervior was not very polite until she knew we had a few investments. Upon the date of handover, the wood floor popped, scratches on the walls and balcony door. The flat was NOT ready to move in. The Customer Service representative who promised and promised that things will be done by certain dates. Never happened. Her job is to promise but Not to deliver. The… Read Full Review

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