Flora Queen Reviews - www.floraqueen.com

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★★★☆☆
3.0 / 5
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★☆☆☆☆

“TERRIBLE EXPERIENCE - USE FLORAQUEEN AT YOUR PERIL!”

Written on: 22/03/2014 by AnikaRitchie (1 review written)

I mistakenly thought from their blurb that FloraQueen was a great company delivering a great service - the absolute opposite is the truth. Wish I had seen all the other messages from the hundreds of unhappy customers that had the misfortunate to order flowers from this inept, joke of a company. I ordered my flowers around the 28th Feb for delivery on the morning 3rd March for my sisters birthday. I received an email on Monday morning to say that they were preparing the flowers when they should… Read Full Review

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★★★★★

“Cancelled order dealt with in excellent manner”

Written on: 20/03/2014 by wbAllen372 (1 review written)

Ordered flowers for delivery and then changed my mind.A refund was given with no hesitation or argument.An obvious consideration when dealing with any company is how do they respond to customer queries and cancellations.I am sure that they are excellent in other respects and would certainly use them in the future… Read Full Review

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★☆☆☆☆

“wate of time and money”

Written on: 19/03/2014 by NatalyMcDermott (1 review written)

I normally do not review services but since I've experienced this I would like the others to be careful. I ordered flowers to be delivered to my partner on his Birthday as we both work in two separate countries. As it is the tension of long distance relationship is big enough. So I wanted to send some flowers to neutralize the tension in between. I paid GBP 65 for a bouquet of white lilies and white roses to be delivered before 1pm on his birthday. On the day until 1.30pm I received no… Read Full Review

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★★★★★

“Considerate and helpful customer service”

Written on: 14/03/2014 by rob82 (1 review written)

There was a logistics problem with the order. The customer support staff promptly responded to my emails and worked through the issue as quickly as possible, despite me being initially quite rude. They explained the reason for the delay and ensured the flowers were upgraded and my wishes respected. The flowers were beautiful and we appreciated the excellent support we received throughout the process. The delay was not so long and the flowers coincidentally arrived on a more appropriate date… Read Full Review

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★★★★★

“The best site on the internet for flowers!”

Written on: 07/03/2014

I have been purchasing flowers from Floraqueen for some time now and have always been impressed and surprised on the level of professionalism. No matter what the situation I have always been responded to quickly and politely. I feel it is very important to have communication with your clients and not only that but the sense of one on one communication. It makes you feel like your problem/question is being handled rather than thrown aside. My wife ( obviously :) ) is the main recipient of the… Read Full Review

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Taffytime's Comment

Written on: 13/03/2014

Lucky you! Hundreds of others have had terrible service including myself. I mistakenly thought from their blurb that FloraQueen was a great company delivering a great service - the absolute opposite is the truth. Wish I had seen all the other messages from the hundreds of unhappy customers that had the misfortunate to order flowers from this inept, joke of a company. I ordered my flowers around the 28th Feb for delivery on the morning 3rd March for my sisters birthday. I received an email on Monday morning to say that they were preparing the flowers when they should have been delivered - thereafter shambles! Excuses and lies followed, in the end blaming me for providing wrong address and tel no. (but both were correct), then that my sister was never answering the phone, and so on and on and on. The flowers were delivered on 10th March, the flowers were delivered UPSIDE DOWN in ta box with flower heads broken and the flowers dead. No offer of any refund or any apology. Customer Service and Customer Satisfaction is something that this company has no knowledge of. This company is an absolute JOKE. USE THEM AT YOUR PERIL!!!

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★☆☆☆☆

“Horrible”

Written on: 22/02/2014 by Breathless (1 review written)

I ordered roses and lilies for Valentines Day and what I got was no roses and I'm not sure what. They offered a 20% refund for a 100% disappointment. Do yourself a favor and use someone else… Read Full Review

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★☆☆☆☆

“Not impressed”

Written on: 22/02/2014

Ordered and paid for the flowers on Saturday, delivery for my father's funeral overseas on the Monday, emailed the customer service not once but twice to enquire if delivery was made. First email was ignored, second email received a reply advising me they were to contact the local floral company to confirm delivery and email me shortly, more than 24 hours later still no email. Initially was advised I would be emailed as soon as delivery was made. it's now 3 days later and still waiting on… Read Full Review

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★★★★★

“Floraqueen is the bomb”

Written on: 21/02/2014

Floraqueen is great, especially for me as I am living in Dublin, and my girlfriend lives in Barcelona till May. On valentines day, floraqueen delivered a beautiful gift wrapped bag filled with fresh roses, a card and a beautiful good quality teddy bear which she loves. I will definitely be using floraqueen again, as it was very safe, very fast, and personally, very professional. I recommend floraqueen to anyone who wants to surprise a partner with a beautiful gift… Read Full Review

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★★★★★

“YOU BRING SMILES WORLDWIDE!!”

Written on: 21/02/2014 by MaVie (1 review written)

Hello, I will be simple and fast so I don't get you tired. I HIGHLY recommend FLORA QUEEN for a worldwide delivery. Their flowers are fresh always, well prepared, always on time & they are available always to assist you and solve any problems that might show up at any time. Thank you for making distance seem so little & bring smiles to people with your bouquets and whatever you have and we choose with our flowers to be delivered. Prices are logical, you can have a complete gift to deliver… Read Full Review

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★★★★★

“loved it”

Written on: 20/02/2014 by spuliki (1 review written)

We got little issue ant first but FloraQueen got it solved same day, actually in just couple hours. Flowers was amazing. It really brought lots of smiles to my mums face. She was really happy it been now nearly two weeks and they still like just been delivered. So thank you again FloraQueen for bringing smiles in people's faces. Please keep up with a brilliant work. I would definitely gonna be ordering and recommending to my friens and famiky… Read Full Review

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★☆☆☆☆

“DO NOT USE - TERRIBLE”

Written on: 17/02/2014 by Chris_Acheson (1 review written)

Flowers not delivered, do not answer emails. I would score them minus stars if possible. Ruined my girlfriends day… Read Full Review

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★☆☆☆☆

“Floraqueen review -avoid at all costs”

Written on: 17/02/2014 by Monarch1969 (1 review written)

Don't let Floraqueen ruin your special day. Ordered 'precious purity a beautiful white bouquet from Floraqueen.com site to be delivered before 13:00: Floraqueen Flowers arrived at 1900 -was willing to overlook this but ...... Horrible orange bunch of flowers not resembling the bouquet from the site Had paid extra for the delux version -it's the smallest bunch (not a bouquet) of flowers I've ever had deliverered for nearly £60 The total on my order was £57 but a mysterious £1.02 was added… Read Full Review

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★★★★★

“the most beautiful flower bunches ever!”

Written on: 16/02/2014

I have been using flora queen for years and the comments are always that the never got a nicer, fresher product before. Usually the arrangements arrive on time, they are fresh, generous und beautifully put together. Twice now an arrangement had not been delivered, the first time it was forgotten, but when I emailed it was taken care of the same day. The second time last christmas it was not delivered, because they receiver was not contactible. The flowers where last week delivered to another… Read Full Review

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★☆☆☆☆

“Never use FloraQueen!!!It's a liar!!”

Written on: 15/02/2014

I've orderd 12 roses with a teddy bear for my girlfriend on Valentines' day,but the flowers were not delivered.After several times emailing(they never reply!!) they finally delivered on 15th,which already made the flowers none of sense.Someting more funny,when the florist arrived,she called my girlfriend to go to a place which is far from her house to get the flowers,because the florist couldn't find the address.The most damn thing is that everytime when my girlfriend arrived,the florist… Read Full Review

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★★★★★

“Best flower delivery service I have ever since”

Written on: 15/02/2014 by SwathingBlock (1 review written)

Really good service that brings joy to people, my girlfriend absolutely loved it, the flowers were absolutely beautiful and the company staff did everything in their reach so that they would be delivered on time and on the right place. A lot of gifts where to choose from, with personalized jars and teddy bears, chocolate, champagne, perfect and it is an international service! which means that we can send flower abroad still being fresh flowers, which is exactly what I did. I would definetly… Read Full Review

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★☆☆☆☆

“Credit card charged, flowers not delivered.”

Written on: 15/02/2014 by g2max (1 review written)

Ordered flowers to be delivered to a special friend in Sao Paulo on the day before Valentine's Day, and the flowers never arrived. Customer service did not respond to e-mails (no phone number provided). Worst flower sending experience ever!… Read Full Review

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Waspiflab's Response to g2max's Review

Written on: 02/04/2014

same as me , flowers to spain for delivery 29th march it's now 2nd april and no response, they have stolen our money.

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★☆☆☆☆

“Never use Floraqueen!!!”

Written on: 11/02/2014 by Oleander65 (1 review written)

I used this company to send flowers to one of my friend in Italy The order was delivered but was nothing like the one i ordered! Instead of my beautiful large, full of purple flowers basket, was delivered an embarrassing with few cheap flowers little basket i was embarrassed when my friend put the picture with the flowers on the fb.. I complained to Flora queen several times and not only they didn't do anything about it but the vendor in Italy contacted my friend to ask "if my friend liked the… Read Full Review

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★★★★★

“my flower order arrived ”

Written on: 07/02/2014 by anthony51 (1 review written)

Yes my order arrived on the day I asked and in excellent condition my sweetheart eyes lighted up at seeing them they brought joy and loads of pleasure back into her life flowers were fresh as if just picked delivery was first class fast and on time I will be using your service again… Read Full Review

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★☆☆☆☆

“flowers were terrible”

Written on: 04/02/2014

I am very disapointed with the flowers that I ordered on friday to be delivered on the saturday, she did not recieve them on that day. so after numerous attempts contacting "customer service" they then said theyll be delivered monday before 1pm, suprise suprise they wernt. finally they arrived tuesday with about 4 flowers on the boquet and the rest was green dead weeds, i also wrote a note which was to be delivered with the boquet which she did not recieve, I feel embarrased. I paid £46 and I… Read Full Review

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★★★★★

“When you need a special someone for your someone special”

Written on: 03/02/2014 by szuprio (1 review written)

When you need to express yourself in a special way, the one thing that comes to mind are flowers! And when you need the best international flower delivery there is only 1 name- FloraQueen! FloraQueen ensures that your flowers are delivered where you want, when you want, to who you want, almost anywhere in the world, with the utmost love and care. The team of the best international florists supported by excellent customer care representatives make your flower delivery experience smooth and… Read Full Review

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