Flora Queen Reviews - www.floraqueen.com

★★★☆☆
2.8 / 5
568
47% of users recommend this
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★☆☆☆☆

“THE WORST SERVICE EVER...DONT EVER USE THEM..NEVER!”

Written on: 04/03/2016 by provata (1 review written)

I place an order to be deliver to Corfu Greece , to one of my business associates, i placed the order February 27th, 2016 and today is March 4th, 2016 and NOTHING ARRIVED YET. my business associate is flying out of Corfu Greece on March 8th, that means the latest they can deliver the staff is March 7th. i am very disappointed with their service. i will NEVER EVER ORDER AGAIN FROM THIS COMPANY..., I CANNOT BLAME THE EMPLOYEES FOR THE BAD SERVICE..THAT COMES FROM THE OWNERS OR CEO'S OF THIS… Read Full Review

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★☆☆☆☆

“FLORES IN BAD CONDITION_DONT USE THIS COMPANY”

Written on: 23/02/2016 by IrelandRose (1 review written)

The flowers arrived in very bad condiction, they only last a few days, when a bunch like that at least should be last one week. Also they never specified the time of arriving. … Read Full Review

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★☆☆☆☆

“Loving Nightmare”

Written on: 23/02/2016 by Alessandrap1949 (1 review written)

This is the worst flower delivery service I have ever used. Not only did they responded my emails several days after I had been inquiring about my gift, but a week after the expected delivery date my purchase "was on its way". Customer service 0. Delivery timing 0. Company's responsibility 0. This is a zero company!… Read Full Review

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★☆☆☆☆

“Late delivery and no response from customer service!”

Written on: 16/02/2016 by tobsinte (1 review written)

Description: Soulmates: 12 red roses, Rose Card, Exclusive Vase Delivery Date Sunday, 14 February 2016* Delivery Address: Neuchâtel (Switzerland) Total Cost 145 € Messed up the delivery and won't respond to 3 attempts to contact the customer service through the only available option i.e. an in message service which you can't see once you click send! Its for you to decide the credibility of the service (or rather no service) once the 145 € is in Floraqueen's account. Detail of the… Read Full Review

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★☆☆☆☆

“Cheap inferior flowers, nothing like described!”

Written on: 06/02/2016

I regularly send flowers overseas, on this occasion it was intended to brighten the day of a dear friend who has lost their husband a few weeks ago. I normally choose to order from a florist in her local area, but due to the time difference and a busy day ahead I decided to seek out another company, that said company was Floraqueen.com. Big mistake! The website looked profession and I was pleased with the selection of flowers on offer and their terms. I opted for the Innocence bouquet which… Read Full Review

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★☆☆☆☆

“not delivered, very bad customer, very bad company ”

Written on: 29/01/2016 by McCoyjy413 (1 review written)

my order not delivered, no one from customer service replying me !!!!!!!!! , lier company very bad don't try it again… Read Full Review

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★☆☆☆☆

“Flowers never arrived..... Do not use this company!”

Written on: 20/01/2016 by christinemacleod (1 review written)

I want to start by saying that I think the positive 'one line' reviews are indeed written by the company themselves - this would seem typical of a company that cannot respond to emails that infact all they can manage is one line perfect reviews. I don't like being taken for a ride or feeling that I have been duped into buying something online. This delivery meant a lot to me and my family and this company has perfectly stole the moment. The status of my delivery says it is delivered - it is… Read Full Review

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★★★★★

“Flowers to Germany”

Written on: 13/01/2016 by Schmidt195 (1 review written)

My uncle recently passed away and I was not able to make it to the funeral so I used Flora Queen to send my sympathy to the family. Everything was delivered in a timely fashion as expected and my aunt called to thank me for the beautiful flowers! I would highly recommend Flora Queen to anyone in need. Thank you, … Read Full Review

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★★★★★

“flowers to Connecticut, USA”

Written on: 25/12/2015 by Breen30 (1 review written)

A beautiful bouquet of flowers arrived in time for Thanksgiving Day 2015, to friends 50 miles north of New York, USA. Thank you they were really thrilled to receive such amazing flowers… Read Full Review

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★☆☆☆☆

“Flowers never delivered”

Written on: 30/11/2015 by CharlieGuzman301 (1 review written)

I ordered some flowers for my mum's 75th birthday. Unfortunately the flowers never arrived, to the great disappointment of my mum. After 3 messages and 3 days later, Floraqueen have not yet bothered to answer. I have asked for a refund to be sent asap but the only thing I can hear from them is.......silence! The even more annoying thing is that it says "delivered" on my order. I know that this could not be the case as both my mum and dad were at home all day on the day the flowers were supposed… Read Full Review

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★☆☆☆☆

“DO NOT SPEND A PENNY ON THIS COMPANY ”

Written on: 25/11/2015 by chrislewis1984 (1 review written)

like so many others on this review site I have been robbed. I ordered flowers to be delivered to my girlfriend on our 2 year anniversary I ordered the parcel 4 days before the date to make sure they had enough money they took my money (58 euros) and never delivered I had emailed maybe 8 times and received no reply I then noticed that the status of my delivery was saying it was complete I emailed again to say this is not correct still no reply. there is no telephone number for this company that… Read Full Review

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★★☆☆☆

“Disappointed”

Written on: 13/11/2015 by Dixiedee2 (1 review written)

I ordered some flowers to be delivered for a funeral and they were delivered on time. However there was some confusion along the way. I ordered them from the U.S. To be delivered in England. The communication wasn't good at all, the link on their website to check on the order didn't work (still doesn't) and they could only be reached by email as there is no telephone. The funeral was yesterday and I am still waiting for the email from Floraqueen saying they were delivered. I am still waiting… Read Full Review

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★☆☆☆☆

“ Stay away from them!”

Written on: 06/11/2015 by JessicaPower215 (1 review written)

Ordered $125 flowers for a B-day delivery to a friend in Kazakhstan. They charged my card and did not even try to deliver. Next day I received a message saying that the husband of the recipient refused delivery over the phone. It was a complete lie. They never called. Both the husband and the recipient were actually aware and waiting for the delivery, but it never happened. I am starting criminal investigation against them.  Stay away from them!… Read Full Review

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★★★★★

“really good service in Spain”

Written on: 08/10/2015 by hanqa (1 review written)

Very happy with everything. Made same day order for a small bunch of flowers and a teddy to be delivered in Spain. Had some initial problems tracing my order due to the website glitch. This was immediately resolved by customer service staff- quickly, politely and a good quality gift was delivered (they even phoned the recipient to arrange a suitable time of delivery). Will definitely use again!… Read Full Review

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★☆☆☆☆

“NOT TO BE TRUSTED!”

Written on: 01/10/2015 by KarenMicheleYork (1 review written)

I paid premium service for next day a.m.delivery. 3 days later still not delivered. Many emails in vain. Website says delivered. Pure lies DO NOT USE THIS COMPANY! Raised a dispute with PayPal. This company should be shutdown! Completely ruined my surprise. Totally ruined my relationship with the recipient!… Read Full Review

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★☆☆☆☆

“paid 83 Euros; nothing delivery although stated delivered!”

Written on: 17/09/2015 by Pinuccio (1 review written)

On Thursday late July I ordered a 'Cesto Silvestre' (big basket of flowers) from Los Angeles to be delivered near Bergamo (Italy7)' I requested it be delivered on a Monday. The site reported delivered but a few days later when I called my mother in law she had not received the flowers.. When I sent an email I got an answer that they take complains only for 48 hours -too bad if the 48 hours are over. I email FloraQueen several times but after a couple of times they stopped answering. Basically… Read Full Review

Chrislewis1984's Response to Pinuccio's Review

Written on: 25/11/2015

do you have the telephone number ? I am experiencing the same thing and I will be taking action and using these reviews as proof that the company is robbing people blind.

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★★★★★

“Great Birthday Gerberas Isernia - ”

Written on: 29/08/2015 by leedsUK12345 (1 review written)

Gorgeous Gerberas were recieved for my friend who lives in a little town in Isernia, Italy. Thanks to the superb florist, my friend was very pleased to receive the beautiful flowers on her birthday in April 2015.I will use Floraqueen again. Excellent!… Read Full Review

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★☆☆☆☆

“No delivery. No contact and no Flowers. I do not...”

Written on: 02/08/2015 by TuckerGrantham431 (1 review written)

DO NOT USE THIS COMPANY IF YOU WANT YOUR FLOWERS DELIVERED OR AN EMAIL TO SAY THEY COULDN'T DELIVER. I HAVE SPEND £25 FOR NOTHING. NO APOLOGY & NO REFUND. Flowers booked for delivery on 21st July for a clients birthday. A week later I call the client and they knew nothing about flowers. No messages on the answerphone. No sorry we missed you card. No flowers or card left with the neighbour. No email to say that there was a problem with delivery. Contacted Floraqueen CS to say not happy and… Read Full Review

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★☆☆☆☆

“absolutely horrible service”

Written on: 30/07/2015 by Shomajsn (1 review written)

Last year I used them they were good. This year tried them again for the birthday anniversary to same person and same location. first of all they mentioned on the website that items were delivered on time which did not happen. items was supposed to be delivered on 28th till now not delivered. Their customer service is very horrible snd no call center to contact . I requested refund but they don't care to answer. … Read Full Review

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★☆☆☆☆

“THEY DONT CARE”

Written on: 25/07/2015 by IPS999 (1 review written)

I've ordered a flower to be delivered to my wife in Madrid for our 6th year anniversary because I am back in the UK for work. They are in the North of Madrid and the delivery went to the south of Madrid. The courier phoned up my niece but cant answer her back as to how they can deliver to the right address.. I've emailed customer service which is clearly open until 19:00 on a Saturday and no response was heard. To my dismay they don't even have a telephone line where you can communicate… Read Full Review

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