Flora Queen Reviews - www.floraqueen.com

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★★★☆☆
3.0 / 5
52% of users recommend this
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★★★★★

“Thanks for making a day special”

Written on: 01/09/2014

Lovely bunch of flowers which made a special occasion for a member of my family overseas memorable. Flowers were as they were in picture and delivered on day and time. Ordering on line was easy and steps for the order was easy to follow. Sure to use Flora Queen again… Read Full Review

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★★★★☆

“Review from Dublin, Ireland”

Written on: 31/08/2014

I sent a bouquet of flowers to my sister in law and her husband for their anniversary. The flowers arrived on time and she said that they were beautiful. Thank you very much. … Read Full Review

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★★★★☆

“Great service ”

Written on: 29/08/2014 by Adiqayum (1 review written)

I ordered two flowers from FloraQueen to be delivered to Morocco. Found the order process quite simple (though the site asks for a lot of detail for the recipient). I am actually most pleased with the customer service department. I had to cancel one of the orders on the last day of scheduled delivery, so i contacted the CS department with the hope that they could do something about it. And they did! They held onto my order and i was able to send the flower to someone else than i initially… Read Full Review

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★☆☆☆☆

“Avoid dreadful company”

Written on: 29/08/2014 by Nicholsondw234 (1 review written)

Booked a delivery to France. It did not arrive, they claim they tried to contact us, they did not. Now refusing to refund. Disgusting customer service refusing to accept any responsibility and no respect for customers feelings. It was very embarrassing when the delivery did not arrive as they were for an important occasion… Read Full Review

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★★★★☆

“Sunflower Bouquet & Vase”

Written on: 28/08/2014 by hxTempleton66 (1 review written)

I ordered the above bouquet & vase to be delivered to my friends in Japan. I was extremely impressed to receive a phone call to tell me the date of delivery had to be changed by one day due to the availability of the flowers and to ask if this was acceptable and if not I would receive a full refund. The bouquet was delivered and meant the world to my friends. It was sent for the saddest of reasons because their premature son lost is fight to stay with us at just 6 days old - and Sunflowers… Read Full Review

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★☆☆☆☆

“Terrible service ”

Written on: 26/08/2014 by beckywykes (1 review written)

I ordered flowers to be sent to my partner for her birthday while she was away on holiday in Majorca. the flowers did not arrive on the her birthday - they said they tried to call the contact number given but no calls or missed calls were recieved. Then 5 days later they sent a message saying the flowers had been delivered...but my partner had already left Majorca and flown back to London. So she never recived the flowers. After asking 3 times for one of the customer service team to call me… Read Full Review

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★★★★☆

“Overall very good and mistake corrected”

Written on: 25/08/2014 by dqCurran103 (1 review written)

I was very happy with the communication which was great with quick responses and my mum said the orchid I ordered was the most beautiful she has ever seen... The only dissapointment was that the orchid was delivered on a wrong date as it was important for me to have the order delivered on a specific day and the orchid was very expensive, but as the local florist promised to correct the mistake and to deliver the orchid again on a correct day, I am overall very happy with Flora Queen and will… Read Full Review

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★☆☆☆☆

“Don´t trust the service. Wont deliver.”

Written on: 19/08/2014 by GuilhermeMayerhofer (1 review written)

I thought it would be a good idea to purchase some flowers for a friend i met in a trip. When i searched google for a online company that provided that service the first one appeared was Flora Queen. Asked my friend for her adress under the idea that i would send her a post card ( not to spoil the surprise ). By the end of the day i sent her a message asking if she got my " postcard". And she did not. To bad for me to trust in an online company. What happened was that i sent an email askying… Read Full Review

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★★★★★

“Fantastic & Excellent Service”

Written on: 18/08/2014 by Law1951 (1 review written)

Live in the UK and wanted to send Flowers to my friends in France. I went on line and found Floraqueen and followed their website instructions. It was excellent and easy to follow. I was able to see the different flowers made up and there were different sections to view for example to say Thank You, Funerals, friendship, love etc and the display was very good for you to see and choose the flowers you want. I chose White Lillies & Daisies etc and my friend was delighted with them, she said… Read Full Review

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★★★★★

“Beautiful Flowers & Excellent service”

Written on: 16/08/2014

Living in the UK I wanted to send my friends flowers but they lived in France & so decided to look on the internet. I searched on line and found Floraqueen and completed the very easy online order. It was very straightforward and simple and I was able to see the flower ranges and colours and the prices, and even suggestions for various events for example flowers for anniversaries, funerals, thank you flowers etc and found the website excellent and easy to use. At the time I was on their French… Read Full Review

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★☆☆☆☆

“Very Upsetting”

Written on: 12/08/2014 by lyanania (1 review written)

1. The flowers were finally delivered after 2 days and after sooo many emails contacting Floraqueen. 2. The flowers were nothing at all like the ones I ordered. Thus what is the use of having this website with all the pictures if customers in the end are unable to select their choice? 3. The substitutes were limited to only 2 flowers, which is obviously very upsetting. Floraqueen should probably revise on who should be their contracted local florist. Or probably they are not even florist at… Read Full Review

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★★★★★

“Great Company”

Written on: 08/08/2014 by patymac1948 (1 review written)

I placed two seperate orders with FloraQueen, one of which went to a small Austrian village. Both arrangements arrived on time and were beautifully done. I am in San Diego, CA so was a little worried about using an online company to send something to Europe. The whole process couldn't have been easier. Their website is easy to navigate and their follow up service was great. I will definitely be using FloraQueen again for my overseas flower orders… Read Full Review

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★★★★★

“On time, great products, friendly website, great...”

Written on: 08/08/2014

Never had a problem with flora queen! They find the address, source locally for best produce, and have a great rewards program! I have sent flowers to Germany and Ireland and each time I saw amazing produce and happy feedback from the girlfriend. If I keep receiving service like this I will keep using flora queen until I can finally get flowers for my lady from the flower shop on the corner. :) Try it out today!… Read Full Review

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★★★★★

“Flowers successfully delivered to Ecuador! :)”

Written on: 08/08/2014 by DonovanGoodwin (1 review written)

I ordered orchids a week before delivery. On the delivery day, they emailed me that my order was being prepared and received another email confirming that the flowers have been delivered. Im very happy with the service. I will def recommend Flora Queen to everyone! The recipient absolutely loved the flowers! Thank you!… Read Full Review

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★☆☆☆☆

“just happened...”

Written on: 07/08/2014 by KarlyMeredith (1 review written)

spent 66quids for flowers, chocolates, card and two lil teddies. flowers so much smaller than the description, chocolates other flavour and brand of it, card hand written (i have not asked for this) but especially i have ordered two lil teddies and it arrives an ugly one. first and last time with them… Read Full Review

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★☆☆☆☆

“not delivered”

Written on: 07/08/2014 by l.s.palmer (1 review written)

ultimately I was told the address did not exist. "We cannot go ahead with the order" I asked to cancel the because it was the only one and correct address. "Come and pick the flowers up from the nearest town" they said! Completely unacceptable service… Read Full Review

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★★★★★

“Really happy with the Service in the End”

Written on: 05/08/2014 by ywBerry472 (1 review written)

I recently ordered a delivery of some white orchids to my girlfriend in Austria. My girlfriend and I are extremely happy with the service. One of the employees tried really hard delivering the flowers on time and she did a great job. She tried to deliver the flowers multiple times throughout the day. When my girlfriend was unable to receive the flowers or her call, the employee took the initiative to look up her family's phone numbers (which was not outlined in my order). when my girlfriend… Read Full Review

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Pdo14268's Comment

Written on: 06/08/2014

You must be an employee or marketing company paid by Floraqueen. Floraqueen is the worst company for delivering flowers . google complaints floraqueen trustpilot

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★★★★★

“work well to get it right ”

Written on: 03/08/2014 by TalanRobles (1 review written)

The order i had placed was awful not what i wanted,but got in contact with. Customer service right away they handle it like pro's fixed it immediately.I would recommend them to anybody.the staff is very professional about doing it fixing there problem's thumbs up… Read Full Review

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★★★★★

“very organized, easy to use and efficient!”

Written on: 02/08/2014 by haerinax (1 review written)

I was very happy with floraqueen because there was no fuss or mess with my order or delivery. I have used other flower websites before and they failed to have the flowers I requested and responded to my emails late. Floraqueen had excellent customer service and its website was very easy to navigate. I am very happy with my floraqueen experience. I also liked the broad range of the flower selection. In the future however I would like to customize my own boutique of flowers. Also I would like to… Read Full Review

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★★★★★

“Great Service Recovery”

Written on: 01/08/2014 by caelleighdowner (1 review written)

I recently had to purchase some flowers for my boyfriend's brother's funeral in Mexico, even though I live in USA. I finally found a website with good prices and time limits, so I made a purchase. I realized that I needed to change the date so I emailed them and they changed it. The date was changed, but to the wrong month. I emailed again, and got the date changed and received a phone call to make sure the change was correct. I appreciate their ability to work so quickly (about 1 day for an… Read Full Review

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