Flora Queen Reviews - www.floraqueen.com

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★★★☆☆
3.0 / 5
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★★★★★

“fantastic quick and reliable service”

Written on: 27/04/2014 by zsWise184 (1 review written)

I have used flora queen twice now to send flowers to my girlfriend in Bucharest, both times the flowers were fantastic. My girlfriend is a professional grower, so if she said they were good they must be. I will use many more times in the future. Thanks flora queen for making my girlfriend so happy… Read Full Review

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★★★★★

“Customer satisfaction”

Written on: 25/04/2014 by ndovgan (1 review written)

Very good and reliable service. Deliveries are always on time… Read Full Review

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★☆☆☆☆

“very disappointed”

Written on: 25/04/2014

very disappointed Zamowilam CAPRICE-WHITE LILIES AND PINK ROSES , ok godzine przed dostawa otrzymalam maila ze niestety brakuje rozowych roz i dostarczone zostana biale ! (oczywiscie customer service napisal ze niestety nie mogli sie skontaktowac telefonicznie co jest bzdura w moim profilu widnieje moj nr telefonu) odpisalam ASAP ze absolutnie sie nie zgadzam na biale roze ,niestety buket zostal dostarczony bez mojej zgody inny niz zamowilam (biale lilie i biale roze !!!) za ktore zaplacilam… Read Full Review

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★★★★★

“Outstanding Service”

Written on: 20/04/2014 by afHeath251 (1 review written)

Floraqueen hit the nail on the head in the realm of trans continental floral deliveries. Their customer service is impeccable as they responded almost instantly to any concern I may have, even despite the 5 hour time difference. The flowers arrived on time and my girlfriend was absolutely stunned. She said she had never smelled anything so beautiful. Thank you again for all you did! The flowers exceeded expectations as did the service. Keep up the fabulous work and you continue to have my… Read Full Review

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★★★★★

“Absolutely fantastic service!”

Written on: 15/04/2014 by Sarantis (1 review written)

Excellent quality - very efficient communication via e-mail and on-time delivery despite straight time limits. I stronlgy suggest floraqueen to send a quality flower gift around the globe… Read Full Review

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★★★★★

“Girlfriend was very pleased”

Written on: 15/04/2014 by yoonicorn (1 review written)

I got my girlfriend a dozen of red roses for Valentine's, and my expectation was high because we have just started our long distance relationship earlier this year. And, ... This is what I wrote to the review the day after this Valentine's Day. "Dear Florist and Deliverer. My girlfriend Melinda seemed to enjoy the sweet surprise very much yesterday. She even sent me a pic with those flowers, and I could say it looked same as described... I am just so thankful for your flawless delivery of… Read Full Review

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★★★★★

“What an Amazing Job!”

Written on: 11/04/2014 by jonathon.denholm (1 review written)

I ordered some flowers for my Girlfriend who is currently in Europe (I am in Australia). Flora Queen did such a fantastic job, the flowers looked amazing and they were delivered exactly when the said they would be. I was a little worried, being on the other side of the world and all but both me and her could not have been happier. I will certainly be using your service again next time I need to order flowers. Thank-you so much Flora Queen. Five stars! … Read Full Review

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★☆☆☆☆

“iorecieved flowers from mrs jenny wells coventry they...”

Written on: 04/04/2014 by MacMillanbr464 (1 review written)

irecieved flowers from my friend they were wilted i can not get an answer on the telephone my friend mrs jenny wells coventry… Read Full Review

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★★★★★

“courtesy and efficient ”

Written on: 04/04/2014 by Brennen19 (1 review written)

We have some very dear friends in Brescia and were very upset at hearing that one of our friends had died, as we could not be with them we sought to send the family some flowers, having never sent flowers abroad before I was a bit nervous about the service offered, Our fears were totally unfounded and floraqueen proved to be a most efficient and prompt company. Our friends, although obviously upset were very pleased with the flowers sent, Flora Queen were kind enough to inform us that the… Read Full Review

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★★★★★

“Last Minute Order”

Written on: 04/04/2014 by Rubene1976 (1 review written)

I called my local florist 9am Monday morning (I tried them Sunday but they were closed) to request a Tuesday delivery in Italy. Even though I have used them often and my sister always sends me flowers through them, they told me that they could not guarantee a delivery from Canada to Italy with less than 48 hours notice(I live in the Greater Toronto Area). That didn't seem right to me in this day and age so I told them I would use the internet to order them myself. I was lucky to find the… Read Full Review

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★★★★★

“service, price, delivery - excellent ”

Written on: 04/04/2014 by Joyce93 (1 review written)

I was delighted with the way the staff handled my order, especially how effecient they were when handling a problem with my Debit card payment (not my fault). The website is so easy to use, take you through each step unlike some website. The products on offer was very variable thus giving a wide choice. And finally the delivery service was amazing. I would not hesitate to use Floraqueen again. One negative thing was the way my card was declined for some reason… Read Full Review

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★☆☆☆☆

“Worst service I have ever come across”

Written on: 01/04/2014 by waspiflab (1 review written)

Ordered flowers well in advance for my mothers birthday. 1. could not find the address 2. as if by magic they found the address 3.when I ordered the flowers there is a box for special instructions- I filled in "if no-one in please leave under the front garden table", they did not, courier said that no one was in................DUUUH!!! 4.they phoned me and asked if I could collect them , NO YOUR THE F-ING DELIVERY PEOPLE NOT F-ING ME!!! well my parents went to get them and guess… Read Full Review

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★☆☆☆☆

“DO NOT USE FLORAQUEEN!”

Written on: 31/03/2014 by xxvickyxx (1 review written)

I am so angry, last week I ordered flowers for my mothers birthday which is today. My special request was to deliver them between 11 and 3.30pm on the 31st of March. The special request should have been to make sure the flowers get delivered!! No flowers! Flowers with a smile is their motto, what a joke. DO NOT USE THIS COMPANY!! What a waste of money. They don't even deserve one star!… Read Full Review

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Waspiflab's Response to xxvickyxx's Review

Written on: 02/04/2014

still not had mine delivered either 5 days late from the date requested and no response to my emails

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★☆☆☆☆

“Failed to deliver - do not use”

Written on: 30/03/2014 by JOHNCCCCX (1 review written)

Ordered flowers for my mother for Mother's Day. Received confirmation that my order would be delivered on the appropriate day. On the morning of Mother's Day received further email saying my order was being prepared and would arrive on time. Received a third email saying that my order would not be delivered after all and they would instead offer to deliver it the following day. If you want something to arrive on time DO NOTUISE FLORA QUEEN… Read Full Review

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Waspiflab's Response to JOHNCCCCX's Review

Written on: 02/04/2014

still not had mine delivered either 5 days late from the date requested and no response to my emails

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★★★★★

“ Class A service ”

Written on: 30/03/2014 by mattman123 (1 review written)

Class A service with this company. I placed an order here in the states and in no time it was delivered in the Dominican Republic. 3/29/14 I would definitely do business with FloraQueen again. Thanks to the ppl who worked on my order… Read Full Review

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★☆☆☆☆

“TERRIBLE EXPERIENCE - USE FLORAQUEEN AT YOUR PERIL!”

Written on: 22/03/2014 by AnikaRitchie (1 review written)

I mistakenly thought from their blurb that FloraQueen was a great company delivering a great service - the absolute opposite is the truth. Wish I had seen all the other messages from the hundreds of unhappy customers that had the misfortunate to order flowers from this inept, joke of a company. I ordered my flowers around the 28th Feb for delivery on the morning 3rd March for my sisters birthday. I received an email on Monday morning to say that they were preparing the flowers when they should… Read Full Review

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★★★★★

“Cancelled order dealt with in excellent manner”

Written on: 20/03/2014 by wbAllen372 (1 review written)

Ordered flowers for delivery and then changed my mind.A refund was given with no hesitation or argument.An obvious consideration when dealing with any company is how do they respond to customer queries and cancellations.I am sure that they are excellent in other respects and would certainly use them in the future… Read Full Review

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★☆☆☆☆

“wate of time and money”

Written on: 19/03/2014 by NatalyMcDermott (1 review written)

I normally do not review services but since I've experienced this I would like the others to be careful. I ordered flowers to be delivered to my partner on his Birthday as we both work in two separate countries. As it is the tension of long distance relationship is big enough. So I wanted to send some flowers to neutralize the tension in between. I paid GBP 65 for a bouquet of white lilies and white roses to be delivered before 1pm on his birthday. On the day until 1.30pm I received no… Read Full Review

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★★★★★

“Considerate and helpful customer service”

Written on: 14/03/2014 by rob82 (1 review written)

There was a logistics problem with the order. The customer support staff promptly responded to my emails and worked through the issue as quickly as possible, despite me being initially quite rude. They explained the reason for the delay and ensured the flowers were upgraded and my wishes respected. The flowers were beautiful and we appreciated the excellent support we received throughout the process. The delay was not so long and the flowers coincidentally arrived on a more appropriate date… Read Full Review

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★★★★★

“The best site on the internet for flowers!”

Written on: 07/03/2014

I have been purchasing flowers from Floraqueen for some time now and have always been impressed and surprised on the level of professionalism. No matter what the situation I have always been responded to quickly and politely. I feel it is very important to have communication with your clients and not only that but the sense of one on one communication. It makes you feel like your problem/question is being handled rather than thrown aside. My wife ( obviously :) ) is the main recipient of the… Read Full Review

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Taffytime's Comment

Written on: 13/03/2014

Lucky you! Hundreds of others have had terrible service including myself. I mistakenly thought from their blurb that FloraQueen was a great company delivering a great service - the absolute opposite is the truth. Wish I had seen all the other messages from the hundreds of unhappy customers that had the misfortunate to order flowers from this inept, joke of a company. I ordered my flowers around the 28th Feb for delivery on the morning 3rd March for my sisters birthday. I received an email on Monday morning to say that they were preparing the flowers when they should have been delivered - thereafter shambles! Excuses and lies followed, in the end blaming me for providing wrong address and tel no. (but both were correct), then that my sister was never answering the phone, and so on and on and on. The flowers were delivered on 10th March, the flowers were delivered UPSIDE DOWN in ta box with flower heads broken and the flowers dead. No offer of any refund or any apology. Customer Service and Customer Satisfaction is something that this company has no knowledge of. This company is an absolute JOKE. USE THEM AT YOUR PERIL!!!

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