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Written on: 28/04/2009
I an very disappointed to see all this bad points.
I am florist and from time to time i receive one order from Floraqueen for deliver here in my
country (switzerland) and i look for deliver fresh flowers and beautiful Bunches as
floraqueen ask me to do.
I am wonder why other florists not do the same .
That's not a fault by Floraqueen.
… Read Full Review
Written on: 14/04/2009
I have used FloraQueen for flowers for my mother in laws birthday. They notified me that they wouldn't be able to deliver the bouquet I selected or on the date I specified. They assured me it would be delievered on the Saturday but thus far nothing has arrived (it is now Tuesday). However, my order tracking states it has been delievered.
I will never use FloraQueen again and will happily pay the slight extra cost to use Interflora as at least i can be guaranteed that they will deliver what I… Read Full Review
Written on: 04/04/2009 by suzycrusee (1 review written)
My Flora Queen order was taken quickly enough and appeared to be processed however when the flowers were not delivered and the status showed "delivered" in my account, I queried on 4 separate occasions for an update over a period of two days and all requests were ignored. The surprise was completely spoilt and both the recipient [and the hotel kindly offered too] to see if they could take up with the local florist in Cyprus!… Read Full Review
Written on: 23/03/2009 by tobinharris (1 review written)
Was worried after reading these reviews, but had already placed order.
All turned out well. Flowers delivered within 3 hours. My mum said they came from a local florist, and were professionally presented and beautiful. Awesome!
Ordered at 12:00, delivered at 15:00! Fantastic!
I guess it's up to Flora Queen to source good florists who can deliver quickly and professinally. In this case, they did… Read Full Review
Written on: 18/02/2009
I keep getting junk mails from Flora Queen. I will never order from them anymore for sure… Read Full Review
Written on: 14/02/2009 by congrats (1 review written)
I live in California and my valentine lives in Hungary.For Valentines day i ordered their Bouquet called "Big Hugs which has 6 elegantly red roses arranged in a tall display and being loved by the cutest little bear".The lovely bear in the picture on their website looks white with holding red heart. But actual delivery was "Roses with A Red Devil with 2 yellow horns holding Black Heart".
This is really a weird delivery for Valentines day. No one can expect such delivery to their loved ones. I… Read Full Review
Written on: 29/01/2009
I've nothing good to say so far. First and obviously the last time I ever use this service.
Yesterday I order a bouquet to my mom for her birthday ( I live in US, my mom in Estonia). This morning I received an email from Flora Queen saying the local florist asked $41 extra for delivery fees!!! They offered to have the flowers delivered for the same amount I originally paid - meaning the florist will have their freedom to create the bouquet. They asked to contact them to confirm my decision… Read Full Review
Written on: 23/12/2008 by moorali (1 review written)
flowers ordered and email sent to me saying they were delivered. They were not received. 2 weeks later and many emails and in the end I was having to resort to a solicitors letter and all this to get a bouquet delivered that I had paid for. Eventually the flowers arrived 2 weeks later… Read Full Review
Written on: 05/12/2008 by dimd80 (1 review written)
Sent 12 roses from Greece to Sweden (Stockholm). Placed the order just the afternoon before the delivery day. On time delivery, direct answers and helped me my visa's little problem i faced. Live immediate updates about my order status, informed my by email about the steps of delivery… Read Full Review
Written on: 22/09/2008
Ordered flowers to be received overseas. As the recipient was leaving for holidays they did not accept the flowers in good faith that I would not be charged. I was however charged the full amount which was in excess of 100,00 EUR's. I understand that there were expenses involved with placing the order which I would have been prepared to pay. I was offered a 15% discount on my next order which was not to my satisfaction but perhaps better than nothing. I have tried several times to place this… Read Full Review
Written on: 11/09/2008 by Babkin Vladimir (1 review written)
Flowers arrived completely on time, extremely lovely bouquet with very expensive flowers even though we only ordered a simple mixed flower bouquet, lovely card with exactly the words and all names mentioned that we asked for...the web-site is very generously created and easy to understand.
My mother was honestly moved to tears to receive on her very birthday a bouquet of flowers from us, living across the ocean and she personally assured that it was a very lovely bouquet. My general feeling is… Read Full Review
Written on: 05/08/2008
My son sent me to France from England Perfect Sunrise advertised on website for France at 29eu. When you come to buy it is 44eu + 4 eu for phone call making it 48eu. I thought for this money it was a very poor bouquet indeed. I wouldn't encourage anyone to use this site… Read Full Review
Written on: 01/08/2008 by anitabordas (1 review written)
Sent flowers by Flora Queen for the marriage of a very good friend far away, he never received it, although flora queen sent me an email to confirm it had been sent
I wrote and I'm waiting to seen how they will behave now… Read Full Review
Written on: 22/07/2008 by engel68716 (1 review written)
Ok here is the story of Flora Queen. I was sending flowers for my parents last year to my mums birthday. So far so good everything went very well. But after two weeks the florist was asking for the money for the service? I already paid for the service via my card with Floraqueen. It was very embarassing because my parents thought they had to pay for the flowers that were actually a birthday present… Read Full Review
Written on: 16/07/2008 by majorbaka (1 review written)
Flowers not delivered on the day promised and after complaint the flowers delivered were cheap looking yellow plants - not the 2 pink orchids I ordered!
Experienced poor customer service - just refer to substitution policy which seems so broad that they may as well not have photos. I feel Flora Queen have taken money without supplying what I ordered… Read Full Review
Written on: 07/06/2008
I just signed up for a corporate account. The customer services were very helpful and professional and did a great job on some very late, same day delivery orders. I really appreciate it when a company is prepared do that little extra for its customers. That is why I give floraqueen 10 points… Read Full Review
Written on: 04/06/2008
I want to rate the company floraqueen.com. Floraqueen is an online florist with awsome flowers on the website. I ordered flowers before and I'm going to keep on ordering. I think they deliver to all countries in the world so for international delivery floraqueen is the place to be… Read Full Review
Written on: 30/05/2008 by ronnjohns (1 review written)
For sending flowers I usually use this company. Some websites are a little cheaper but often they send flowers in a box. When I order with this company I am sure that the flowers are delivered by a local florist. That 's why I rate this company with.....10 point! .-) Have a look yourself… Read Full Review
Written on: 29/05/2008 by goodwindf (1 review written)
Read the web site carefully. Buried in their web pages is a small note about them not having to fill your order as requested. They have beautiful pictures on the Website. But they indicate that they cannot guarantee that you order will look like the picture of what you ordered. I just ordered a large bouquet of Tulips for my fiancee's birthday. I ordered it 2 weeks before the delivery date. What was delivered were the most God Awful flowers I have ever seen and they certainly were not… Read Full Review
As rated by real users
" Customer service a joke " Read More
" Didn't deliver and kept our money! " Read More
Flowers delivered a little late and limp. Not enough ... " Read More
" Waste of time!! " Read More
" Avoid at all costs! " Read More