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Written on: 17/04/2010
I ordered flowers for my mother's 89th birthday two days in advance so that the flowers would arrive early in the day. Well, the flowers arrived all-right but late, after all the friends and family were gone in the afternoon. I was upset and contacted FloraQueen via their website. They answered the first message saying the delivery person was not local (?) and it would be delivered soon. They haven't acknowledged their claim to satisfaction guaranteed. The flowers were OK but quite expensive… Read Full Review
Written on: 13/04/2010
My mother ordered a specific plant to be delivered for my birthday and instead of the nice Beaucarnea tree that I was supposed to get, I received a very sad and not as nice looking plant. They don't have a wide choice of plants and the florists they are dealing with don't have them....
My mother contacted them and they were supposed to call me and I am still waiting for a call.
Don't deal with that company!… Read Full Review
Written on: 23/03/2010
Ordered flowers to be sent to Ireland needed to change address and was unable to log into account had to send e-mail to get a phone number. Extremely frustrating having to wait for a response. Still waiting for a confirmation that flowers were delivered. Would not use again!… Read Full Review
Written on: 19/03/2010
I placed an order for a flower arrangement - to be delivered in Israel (totaling $56.00) ... When I tried to send the same floral arrangement to two other people (both in North America) I noted that the price varied from $49.00 to $71.00 to $83.00 each time I clicked in! When I click on the $49.00, it jumps up as $71.00 ... or $83.00!!! Due to my lack of confidence in this service, I've written to customer service advising them to CANCEL my original order… Read Full Review
Written on: 14/03/2010
The flowers were so stunning they were commented onby everyone and as I couldn't get to the funeral it made me feel at least like I was represented in a good way . thank you… Read Full Review
Written on: 17/02/2010
Ordered flowers for Feb 14th (Valentines day) for an international delivery in China for my girlfriend. The flowers weren't delivered until the 16th Feb which obviously looks very bad. Avoid this Company, they can't deliver on time!… Read Full Review
Written on: 14/02/2010
I ordered a valentines surprise for my gf in Croatia like many others here i chose floraqueen because of how well presented and easy the website was to use but this was before i had seen the reviews...so for the past week i was worried and feared the worst..but im happy to say all was well!!!!! i ordered for them to arrive before 1pm and they arrived at 9.30am and she has told me the flower company that floraqueen used were one of the best flower stores in Zagreb, she has posted me a photo and… Read Full Review
Written on: 14/02/2010
I am extremely unhappy with them the flowers looked absolutely nothing like the ones on the website the quantity was near nothing. There was more green leafs than flowers and i spent good money on them. I am really pissed actually because my girlfriend is in australia and i tried surprising her but instead she got a bouquet of leafs. Also they didn't even send a vase with it when i had payed for one… Read Full Review
Written on: 10/02/2010
I placed an order with this company last week for delivery today 10th February. The flowers (or something resembling flowers) arrived ontime. However the flowers delivered are no where like the ones ordered or like the quantity you would expect, having paid £51, the ones delivered were all out in bloom and i expect to last maybe two days. The message card is a business card from the florists that delivered them with a scribbled message on the back. I have sent FloraQueen an email and am… Read Full Review
Written on: 31/12/2009
I ordered 2 sets flowers, wine and chocalates on 28th December for delivery on 30th December in Holland, Fowers were deliveredon time. I am pleased with the service received and everything went smoothly and will use again when needed… Read Full Review
Written on: 26/10/2009
My experience with Floraqueen is the same unhappy one as the other reviewers: delivery (in Prague) not made, poor excuses given, and no way to reach anyone to sort it out. I am mad at myself for not checking on them ahead of time; had I seen the reviews I would have never given them my money on trust. Live and learn… Read Full Review
Written on: 24/10/2009
order flowers yesterday, and find out my money have gone but no delivery!!
an not get in contact with them !!!! Please can sombady help how do I get hold of them,,,,,,,,,,PLEASE HELP
Theay are asking for star rating of a service what service… Read Full Review
Written on: 07/10/2009
Flowers were never delivered... they claimed it was because I didn't provide recipient's phone number. The recipient was in a hotel so I had instead provided the hotel's phone number. Floraqueen claimed the hotel doesn't accept orders for their guests. I called the hotel and they disagreed, saying no attempt was ever made to deliver the flowers.
No flowers, no refund. Floraqueen is a horrible business to deal with… Read Full Review
Written on: 26/09/2009
I order flowers to be delivered in Germany, they were delivered like 4 days after the date requested and also 2 months later my sister had the florist again at her address asking for the payment since floraqueen didnt pay the florist!!! this is unacceptable!! after a delay now the money i paid was never given to the florist???? and my sister was disturbed and had to pay for the flowers that supposedly were a present ....awful service… Read Full Review
Written on: 22/09/2009
Disgusted with the Flora Queen service, failed to deliver in proper time ,failed to notify-------- so lost the meaning of the gift........ Don't choose this site again… Read Full Review
Written on: 08/09/2009
Disgusted with the Flora Queen service, failed to deliver, failed to notify and overcharged and only refunded part of my payment. I will never use them again. I would give them a '0' rating if possible… Read Full Review
Written on: 04/09/2009
I placed an order to Dubrovnik, Croatia.
From FloraQueen's side everything went smooth, but the following issues were presented:
1) the invoice states a sum higher than the one I payed (the discount code is not seen), and I cannot see the VAT amount paid - so probably some attempts to circumvent spanish fiscal law.
and from the local florist side:
1) The order was confirmed by the florist after 20 hours of posting the order.
Please note that i made the order around 12.00, so plenty of time… Read Full Review
Written on: 19/08/2009
I ordered a bouquet for my parents in Greece from Flora Queen - they never received it I was forced to ask and they told me it was not recvd. I sent the customer service e-mail THREE times and no reponse! I wish I saw the reviewes ahead of time!… Read Full Review
Written on: 17/08/2009
Never place an order with Flora Queen. The
website looks good but their service is rather less slick.
I live in England and found them on Google when searching for florists that would deliver to a specific town in Ireland (for my parents' golden wedding anniversary). I left clear instructions and contact details. A week before delivery was due I received not one but two emails confirming that my bouquet would be delivered. The flowers never arrived.
When I got home from Ireland I found an… Read Full Review
Written on: 11/08/2009
I placed an order for an orange bouquet of flowers to be sent from the UK to France. I found the website easy to use and the choice of flowers more extensive than other companies. I placed and order to the value of £46.00 using my credit card but was charged £48.11.
A couple of hours after having placed the order I decided to check the reviews for Flora Queen and was upset to discover that so many people hadn't received their flowers. I then telephoned my credit card company who said don't… Read Full Review
As rated by our community of reviewers
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Written by Llamayakmoo
" Funeral flowers " Read More
" Robbery " Read More
" Terrible service " Read More