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Written on: 07/10/2009
Flowers were never delivered... they claimed it was because I didn't provide recipient's phone number. The recipient was in a hotel so I had instead provided the hotel's phone number. Floraqueen claimed the hotel doesn't accept orders for their guests. I called the hotel and they disagreed, saying no attempt was ever made to deliver the flowers.
No flowers, no refund. Floraqueen is a horrible business to deal with… Read Full Review
Written on: 26/09/2009
I order flowers to be delivered in Germany, they were delivered like 4 days after the date requested and also 2 months later my sister had the florist again at her address asking for the payment since floraqueen didnt pay the florist!!! this is unacceptable!! after a delay now the money i paid was never given to the florist???? and my sister was disturbed and had to pay for the flowers that supposedly were a present ....awful service… Read Full Review
Written on: 22/09/2009
Disgusted with the Flora Queen service, failed to deliver in proper time ,failed to notify-------- so lost the meaning of the gift........ Don't choose this site again… Read Full Review
Written on: 08/09/2009
Disgusted with the Flora Queen service, failed to deliver, failed to notify and overcharged and only refunded part of my payment. I will never use them again. I would give them a '0' rating if possible… Read Full Review
Written on: 04/09/2009
I placed an order to Dubrovnik, Croatia.
From FloraQueen's side everything went smooth, but the following issues were presented:
1) the invoice states a sum higher than the one I payed (the discount code is not seen), and I cannot see the VAT amount paid - so probably some attempts to circumvent spanish fiscal law.
and from the local florist side:
1) The order was confirmed by the florist after 20 hours of posting the order.
Please note that i made the order around 12.00, so plenty of time… Read Full Review
Written on: 19/08/2009
I ordered a bouquet for my parents in Greece from Flora Queen - they never received it I was forced to ask and they told me it was not recvd. I sent the customer service e-mail THREE times and no reponse! I wish I saw the reviewes ahead of time!… Read Full Review
Written on: 17/08/2009
Never place an order with Flora Queen. The
website looks good but their service is rather less slick.
I live in England and found them on Google when searching for florists that would deliver to a specific town in Ireland (for my parents' golden wedding anniversary). I left clear instructions and contact details. A week before delivery was due I received not one but two emails confirming that my bouquet would be delivered. The flowers never arrived.
When I got home from Ireland I found an… Read Full Review
Written on: 11/08/2009
I placed an order for an orange bouquet of flowers to be sent from the UK to France. I found the website easy to use and the choice of flowers more extensive than other companies. I placed and order to the value of £46.00 using my credit card but was charged £48.11.
A couple of hours after having placed the order I decided to check the reviews for Flora Queen and was upset to discover that so many people hadn't received their flowers. I then telephoned my credit card company who said don't… Read Full Review
Written on: 24/07/2009
Despite all that I have read on some websites, I have found the service level of FloraQueen (namely, the Paris affiliate) impressive. I have ordered a bouquet and it arrived on time, fresh, and the staff made effort to be in contact with my receipient even when he was on the go, to make sure his bouquet was delivered within the given time frame! I'm very happy with FloraQueen's service, and would definitely use it again for my future international flower orders. Thank you to all at FloraQueen… Read Full Review
Written on: 17/07/2009
Although Flora Queen failed to deliver on time when I phoned the company I got a really nice man who was a real help and managed to get things sorted out and they were delivered that night. Their help line does really help and you arent left waiting on the other end of the phone for ages as they have quick service. If your nice to the people on the other end of the phone they are far more willing to help as well!
The flowers which came were lovely and my parents are delighted with them.
… Read Full Review
Written on: 15/07/2009
I ordered flowers from flora queen to be delivered to my friend in brazil, and i have been charged 3 times of 115 dollars. Horrible company… Read Full Review
Written on: 14/07/2009
My parents are in Italy on holiday, it was their silver anniversary yesterday so the family decided to club together to get flowers and chocolates for them. this together cost around £50. The Flora Queen flowers failed to be delivered yesterday, I have sent 4 emails now all of which have been ignored. The delivery status says that that flowers where delivered but they have not been. We have been completly ripped of and definatly will not be ordering from there again. its really dissapointing as… Read Full Review
Written on: 01/07/2009 by valdi (1 review written)
The flowers delivered By FloraQueen in Ekaterinburg to my girlfriend were completely dried by the time of delivery. The florist who represents RussianService.com has told her that flowers were delivered according to money allocated by Floraqueen. Disgusting service!… Read Full Review
Written on: 29/06/2009 by alfredo1 (1 review written)
FloraQueen uses another florist website in Vlaivostok: RusssianService.com to deliver their orders in Russia.
The flowers I sent to my girl died the delivery day!
I contacted FloraQueen and they just said they will look into this but nothing happened for over 3 weeks now.
I will have to dispute the charge with my bank: Flora Queen never redelivered flowers and my girl thinks I disrespected her.
This affected our relationship… Read Full Review
Written on: 25/06/2009 by tmoreno (1 review written)
I send a bouquet of flowers to my mum in Spain with Floraqueen and all is perfect! My mum was surprised and She loves them! It was a fast delivery and I have no problems with them.
I think it 's very simple, nice and easy web to send flowers.
Sure that I will use it again!!… Read Full Review
Written on: 10/06/2009
Flowers from Flora Queen that I ordered for for Mother's Day arrived half-dead, florist wasn't even local, did not deliver at time I stated, will not refund… Read Full Review
Written on: 08/06/2009 by PatrickAK (1 review written)
Order Flower Arrangment, chocolates and a Bear to be delivered to my wifr on her Birthday at her desk when she was working.
Now I placed the Order of the 28th of May, gave all needed information, address, name and also a phone number of a friend whom my wife works with. I intend was to keep it all a SURPRISE. I recieved a comfirm e-mail the same night I placed the order. Thought all was good with a week inadvanance noticed. Flowers were to be delivered 5th of June on or about 10am until… Read Full Review
Written on: 21/05/2009 by sherifa (1 review written)
Terrible experience , Flora Queen should be closed down ... Ordered flowers & chocolates for my sister on the 18th of May to be delivered on the 19th for her birthday . After ,many follow-ups with them on email , they finally confirmed on the site the delivery was done ..... , checked with my sis , no flowers , not even a phone call , next day they deliver a bunch of yellow flowers (athough I asked for purple in specific ) on the doorstep without the chocolates ........that still havent… Read Full Review
Written on: 12/05/2009 by mwburch (1 review written)
I ordered flowers from Flora Queen for my daughter and son-in-law in Germany just before Mother's Day weekend. FloraQueen told me upfront that, because of the holiday, the flowers couldn't be delivered until the Monday following Mother's Day. A beautiful arrangement was delivered Monday morning, just as promised! I'm very pleased with FloraQueen, and would use them again… Read Full Review
Written on: 12/05/2009 by lferrazzo (1 review written)
The flowers were delivered on the date & time as requested from Flora Queen. My mother in law was delighted with the flowers. Will let you know when I see pictures of the flowers if they were as pictured etc… Read Full Review
As rated by real users
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Written by jeanborder
" Extremely pleased. " Read More
" Beautiful flowers big smiles " Read More
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Written by EllyD
" Did Not Delivered within 4hrs as promise " Read More