Flora Queen Reviews - www.floraqueen.com

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★★★☆☆
2.9 / 5
556
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★☆☆☆☆

“!”

Written on: 16/05/2012

Ordered flowers for my daughter's B'day In NZ. Flowers did not arrive and I've been trying to get a refund for 2 months now Very difficult to contact customer services and slow to respond AVOID !!… Read Full Review

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★★★☆☆

“so far ok”

Written on: 12/05/2012

Well I got really worried after getting an email saying my payment was refused. I thought it might be a scam and saw all these terrible comments. It is too late for me to cancel so I am hoping it all works out. Here is the customer hotline if you get stuck: (00) 34 93 201 00 15. I just called and there is a real person on the other end! Really hoping I have not just wasted 100 euros!!!!… Read Full Review

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★★☆☆☆

“mothers day order - Nº 14119429”

Written on: 11/05/2012

Not even close at what they sell in the website- and their own website reviews are false, you cannot even leave a message on it. I have been trying to speak with anyone at this place and there is not customer service available. The only good thing that I can say it’s that it was send on time- but of course I paid $23 just for delivery. I also paid extra $7 for an special card and the flowers did not have it. I am posting this in every single website for floraqueen reviews until someone gets… Read Full Review

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★☆☆☆☆

“Not what I ordered. No refund.”

Written on: 08/05/2012 by Flores123 (1 review written)

I placed an order for 4 different addresses. One international and 3 in the USA. Non of the orders even resembled the pictures on the website. One of the orders was never delivered. I sent many emails to costumer sevice and they never responded. I payed between $65.00 to $130.00 for each arrangement. What floraqueen sent was not even worth $20.00. I will never order again and let other people know that they have to be careful with this company… Read Full Review

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★★★☆☆

“Poor quality product, but excellent refund.”

Written on: 08/05/2012 by curdie (2 reviews written)

Looking at the poor reviews below (after placing my order) I was sceptical as to whether theis company was legitimate. The flowers however were delivered on time to Australia (ordered from the UK) - well done, but the quality was very poor and did not look 'as advertised' (there were far fewer flowers - less than half those on the picture online). After a few emails, where it was agreed that the product delivered was 'completely unacceptable' by their Customer Services, they agreed a refund… Read Full Review

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★☆☆☆☆

“The service is inexistent, nobody responds, the...”

Written on: 07/05/2012

The service is inexistent, nobody responds, the flowers don't get delivered on time, ever. It's so bad I cannot even believe I tried to order from Flora Queen. All they deserve is to go bankrupt and leave the space for florists who understands business and respects clients… Read Full Review

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★☆☆☆☆

“Failed to deliver”

Written on: 03/05/2012

I ordered flowers for my friend in Germany who had just had a baby boy. Firstly they did not have the flowers I ordered so I said anything would do. Then they said they could not deliver on my chosen day and would deliver two days afterwards. I said that was ok as long as delivery was made. I got an email saying my flowers were beng prepared but no flowers arrived. When I contacted customer services I was told they had cancelled my order as they could not find a florist in frankfurt to deal… Read Full Review

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★★★★★

“Roses to Belarus”

Written on: 30/04/2012 by gns.store (1 review written)

Good online ordering and delivery ontime. My fiance sent a picture of the flowers which were very nice but not as many as online site seemed to offer. When brought to the attention of floraqueen they delivered more flowers and chocolates too. Good customer service. No Great customer service!!… Read Full Review

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★☆☆☆☆

“no response”

Written on: 27/04/2012

No delivery. No response to my e-mail. I have lost 52 euros… Read Full Review

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★☆☆☆☆

“Floraqueen empresa fantasma”

Written on: 14/04/2012

Encomendem um boquet a floraqueen no valor de 100 Euros. Era para ser entregue a um familiar no estrangeiro. A pessoa em causa recebeu apenas 6 flores.Nao assumem as responsabilidades estou farta de pedir o dinheiro de volta até hoje nada. Muita atençao porque estou ainda sem saber se a empresa e espanhola ou suiça. Os emails so tem resposta nas primeiras horas depois da compra. Passados dias so no sit se podem fazer reclamaçoes.Nao sabemos donde vem as respostas. Fiquei sem o dinheiro. E… Read Full Review

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★☆☆☆☆

“No delivery and no refund received”

Written on: 13/04/2012 by JennyCressie (1 review written)

My daughter ordered flowers for me for mother's day in March. Despite giving them a correct delivery address and a contact number the flowers were not delivered, a delivery was not even attempted. When contacted they said that they tried to deliver but nobody was there, and I know for a fact somebody was in at the time of delivery. When asked for a refund they EVENTUALLY replied that a full refund would be made in 5 - 7 days. It is now over 3 weeks since that statement and no refund has… Read Full Review

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★☆☆☆☆

“FALSE PICTURES, LATE SERVICE AND ROBBED”

Written on: 12/04/2012 by vicmarpe06 (1 review written)

Sent flowers to my mum for her special birthday on the 13th of March 2012 and requested specific time. I wanted to surprise her, so I went for the large bouquet of flowers for which I paid around 60 Euros. When I asked my mother about the flowers, she was not impressed and quite dissapointed, as they sent flowers worth £10 (not joking). Any Tesco, Asda, or corner shop will deliver better than that. I asked my mother to take a picture of it and it was nothing like it. Hence, I made a… Read Full Review

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★☆☆☆☆

“Flowers not delivered and customer service not helpful”

Written on: 10/04/2012

I ordered flowers to be delivered on the 6th, but were not delivered. After filing a complaint/claim, customer service informed me that the flowers were confirmed with florist to be delivered on the 4th and my claim was closed. They did not check my order at all and I did not get my flowers at all. Very poor customer service… Read Full Review

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★☆☆☆☆

“Late birthday delivery”

Written on: 07/04/2012

Ordered flowers for my Aunt's birthday. Two days later they hadn't arrived yet their order confirmation stated that they would arrive on time. Tried to contact them several times over the web but took a day for them to reply. Wanted to contact them again to complain but their server was down. Hopeless… Read Full Review

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★★★★★

“Mums flowers on time and "BEAUTIFUL" :-) HER WORDS ”

Written on: 06/04/2012

One happy Mum makes for a happy Son . Floraqueen ,your service was on time and the flowers described by mum as fantastic.When living over 1000 miles from important family members it's great to know I can relay on a great service like yours to come through with flying colours. Your call on delivery day to confirm order delivery details was very re-assuring. Mum was overjoyed by the bouquet THANKYOU FLORAQUEEN TOP JOB… Read Full Review

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★☆☆☆☆

“This is a SCAM”

Written on: 05/04/2012

I Ordered flowers for my daughter that is studing abroad it was supposed to be delivered before 1pm...she was waiting until 4pm she didnt getthe flowers or not even a call, i put her cell number in the order just in case, they never call her, of course I cancel my debit card because I didnt want them to wipe off my account. I call 100 times and always a message that the phone is disconnected. TERRIBLE CUSTOMER SERVICE..I MEAN ...There is no Customer Service Lost more than $70.00… Read Full Review

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★☆☆☆☆

“Fraud”

Written on: 30/03/2012

As many others have reported, am completely convinced that this is fraud - no intent to deliver any product, only intent to take your money. And because of international law issues, no way to go after them legally. If you are a US citizen seeking to have flowers delivered in Europe - do NOT use this company. Website is good so you are tricked into thinking legit. IT IS NOT. YOU WILL LOSE YOUR MONEY… Read Full Review

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★★★★☆

“FloraQueen and daughter's 21st birthday abroad”

Written on: 11/03/2012 by DaughterInItaly (1 review written)

I ordered flowers for my daughter who is studying a semester abroad in Italy. She was having her 21st birthday in Italy while the rest of her family was at home in the States. We were not able to be there to celebrate with her. Needless to say these flowers were our link to her on her special day. I started to panic because I had never used FloraQueen before and after I placed my order I was not able to get through to customer service. However, my daughter did receive the flowers right on… Read Full Review

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★☆☆☆☆

“Flowers were Pathetic”

Written on: 08/03/2012 by EllenH (1 review written)

My family sent me flowers on 6th March because I was very ill and in hospital. They were beautifully wrapped in fancy paper but the flowers ...Pink Lillies and Pink Roses were a faded colour and the roses were old and sad looking. There was so much foliage of Palm like leaves it was unbelievable. Unfortunately I had to lie through my teeth and say they were beautiful as I wouldn't dissapoint my family and spoil their genorosity and loving thoughts. It was a colourless was of money… Read Full Review

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★☆☆☆☆

“Fraud”

Written on: 03/03/2012 by Recap (1 review written)

I paid 133$ for flowers which must be delivered to Dubendorf. Of course Nothing was delivered. I am sure family was at home whole morning. Flora Queen customer support says flowers were delivered at 11 but it's absolute nonsense. I am sure it's kind of fraud… Read Full Review

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