Flora Queen Reviews - www.floraqueen.com

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★★★☆☆
2.9 / 5
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★☆☆☆☆

“Flowers not delivered and customer service not helpful”

Written on: 10/04/2012

I ordered flowers to be delivered on the 6th, but were not delivered. After filing a complaint/claim, customer service informed me that the flowers were confirmed with florist to be delivered on the 4th and my claim was closed. They did not check my order at all and I did not get my flowers at all. Very poor customer service… Read Full Review

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★☆☆☆☆

“Late birthday delivery”

Written on: 07/04/2012

Ordered flowers for my Aunt's birthday. Two days later they hadn't arrived yet their order confirmation stated that they would arrive on time. Tried to contact them several times over the web but took a day for them to reply. Wanted to contact them again to complain but their server was down. Hopeless… Read Full Review

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★★★★★

“Mums flowers on time and "BEAUTIFUL" :-) HER WORDS ”

Written on: 06/04/2012

One happy Mum makes for a happy Son . Floraqueen ,your service was on time and the flowers described by mum as fantastic.When living over 1000 miles from important family members it's great to know I can relay on a great service like yours to come through with flying colours. Your call on delivery day to confirm order delivery details was very re-assuring. Mum was overjoyed by the bouquet THANKYOU FLORAQUEEN TOP JOB… Read Full Review

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★☆☆☆☆

“This is a SCAM”

Written on: 05/04/2012

I Ordered flowers for my daughter that is studing abroad it was supposed to be delivered before 1pm...she was waiting until 4pm she didnt getthe flowers or not even a call, i put her cell number in the order just in case, they never call her, of course I cancel my debit card because I didnt want them to wipe off my account. I call 100 times and always a message that the phone is disconnected. TERRIBLE CUSTOMER SERVICE..I MEAN ...There is no Customer Service Lost more than $70.00… Read Full Review

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★☆☆☆☆

“Fraud”

Written on: 30/03/2012

As many others have reported, am completely convinced that this is fraud - no intent to deliver any product, only intent to take your money. And because of international law issues, no way to go after them legally. If you are a US citizen seeking to have flowers delivered in Europe - do NOT use this company. Website is good so you are tricked into thinking legit. IT IS NOT. YOU WILL LOSE YOUR MONEY… Read Full Review

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★★★★☆

“FloraQueen and daughter's 21st birthday abroad”

Written on: 11/03/2012 by DaughterInItaly (1 review written)

I ordered flowers for my daughter who is studying a semester abroad in Italy. She was having her 21st birthday in Italy while the rest of her family was at home in the States. We were not able to be there to celebrate with her. Needless to say these flowers were our link to her on her special day. I started to panic because I had never used FloraQueen before and after I placed my order I was not able to get through to customer service. However, my daughter did receive the flowers right on… Read Full Review

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★☆☆☆☆

“Flowers were Pathetic”

Written on: 08/03/2012 by EllenH (1 review written)

My family sent me flowers on 6th March because I was very ill and in hospital. They were beautifully wrapped in fancy paper but the flowers ...Pink Lillies and Pink Roses were a faded colour and the roses were old and sad looking. There was so much foliage of Palm like leaves it was unbelievable. Unfortunately I had to lie through my teeth and say they were beautiful as I wouldn't dissapoint my family and spoil their genorosity and loving thoughts. It was a colourless was of money… Read Full Review

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★☆☆☆☆

“Fraud”

Written on: 03/03/2012 by Recap (1 review written)

I paid 133$ for flowers which must be delivered to Dubendorf. Of course Nothing was delivered. I am sure family was at home whole morning. Flora Queen customer support says flowers were delivered at 11 but it's absolute nonsense. I am sure it's kind of fraud… Read Full Review

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★☆☆☆☆

“AVOID!!! DO NOT USE!!! ”

Written on: 02/03/2012 by dermotconway21 (1 review written)

This company are an absolute disgrace. My gift did not get delivered at all...and i was not contacted about the order, nor was my girlfriend who was meant to be receiving the present. I am having huge trouble getting any satisfactory explanations as to what happened. Please, do not use this company. They are pathetic… Read Full Review

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★☆☆☆☆

“NO RESPONSE”

Written on: 28/02/2012 by ccbb (1 review written)

Despite having done an internet search to find a florist in Europe and having ordered well a month in advance of the delivery date (not Valentine's Day)my order was not filled on the date requested. I have no idea if it ever will be since they don't answer my emails, the phones listed don't work and every time I log on to find out the status of my delivery my password no longer works so I have to create a new one. I should not have used floraqeen!… Read Full Review

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★★☆☆☆

“Pretty Poor”

Written on: 28/02/2012

Ordered flowers to be sent to Barcelona. Initially happy with the website and ordering. Website promised that flowers would be delivered on Valentine's Day but could not guarantee a time, but I gave them a contact number so all good. No delivery received on Valentine's Day, not happy at all. Had to ring and check to see if anything received. E-mailed Customer Service or should I say Dis-service, nothing. E-mailed a couple more times nothing. When I asked for a refund I get a message… Read Full Review

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★★★★★

“On-time delivery and a quick turnaround”

Written on: 26/02/2012 by indyflowersfan (1 review written)

I ordered flowers for my overseas girlfriend for Valentine's Day. I ordered the Friday before for a Saturday afternoon delivery. With the time difference the local flower shop that fulfilled the order got it no earlier than 3-4 PM Friday afternoon. I wasn't really counting on them to fulfill that order that fast. I would have been happy if they arrived by Valentine's Day. I was pleasantly surprised and my girlfriend was estatic. Great job!… Read Full Review

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★★★★☆

“that's service!!”

Written on: 24/02/2012 by ric75 (1 review written)

Delivery flowers on valantine is a crazy task. In addition my girfriend left her house few hrs before the delivery. After a my email, floraqueen was able to delete the delivery later in the afternoon. my girfrind's smile was bigger than her head! Thanks guys, really appreciated that!!… Read Full Review

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★★★★★

“Beautiful flowers & delivery on time :)”

Written on: 23/02/2012 by dennisocean (1 review written)

I order flowers and a bottle of red wine as a surprise gift for my sister in Tel-Aviv. When I was putting the order online, I had noted a phone number to be called in order arrange perfect timing to make it a real surprise..And just as I requested they called my friend and asked when they can deliver the flowers to the given address. They delivered the products just on time and when I get the thank you message from my sister, I was very happy to see that the lillies and the wine was looking… Read Full Review

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★☆☆☆☆

“Scam, Thieves, NEVER USE”

Written on: 17/02/2012

Floraqueen is a disgrace to humanity. With a website that PROMISES on time delivery, only to have the flowers NEVER delivered, it is just despicable. I ordered the flowers to be delivered on Monday the 13th in Germany, knowing that my boyfriend would not care if they were delivered on Valentines Day or the day before, and by Friday of that week, still no flowers. They did call on Monday and send me one email to let me know they could not deliver the flowers, but after that contacting them was… Read Full Review

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★☆☆☆☆

“FLORA QUEEN...PLEASE DON'T USE THEM! BEWARE BEEN WARNED!”

Written on: 16/02/2012 by GaryManchesterEngland (1 review written)

On the face of it the website is well laid out and easy to use. That is the positive. The negatives....1) No confirmation email. 2) No contact or delivery on valentines day when I was assured they would be delivered by the end of a working day as they were busy. 3)received emails thankfully but very delayed, said looking into it. the courier telephoned my girlfriend at work on Feb Th said he had a delivery. he said it was for today...Doh! valentines flowers on… Read Full Review

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★☆☆☆☆

“Didn't deliver for Valentine's day !!”

Written on: 15/02/2012 by MuratAkyil (1 review written)

Very bad a service, I gave 12 Feb my order in Turkey for Valentine USA, now there 15 Feb 4:20pm (USA) and still no delivery my flowers. and I sent many mails and no answer me.. I paid 90 dollars for this trick. only I shy from my fiancée for that. MuratWednesday, 15 February 2012 @06:13 my order still no delivery, now time there 11:11pm night. why you dont interested ? and why no answer ?? I was 12 Feb give my order for 14 Feb. but still no deliver, you trick me ? Ticket… Read Full Review

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★☆☆☆☆

“NON DELIVERY”

Written on: 15/02/2012 by nvoz (1 review written)

ORDER NUMBER 12394614. I ORDERD FLOWERS FOR MY DAUGHTER IN PARIS ON THE 11TH FOR VALENTINE ON 14/02/12. I PAID EUR 141. AS I WRITE A DAY AFTER VALENTINE, MY DAUGHTER HAS NOT RECEIVED ANY FLOWERS, NOR HAS SHE BEEN CONTACTED BY ANYONE FROM FLORAQUEEN. HER VALENTINE WAS RUINED. WE ARE WAITING FOR THE NEXT LINE OF ACTION… Read Full Review

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★★★★★

“Excellent Customer service, saved my day”

Written on: 15/02/2012 by ommer (1 review written)

A Huge THANK YOU!!!! to the staff at floraqueen for saving my day. i placed an order on valentines day, and the site only gave me an option to send flowers for the next day as it was a holiday in Barcelona, Spain. However i immediately contacted the customer service at floraqueen and within 30mins the date was changed to the same day. I have used floraqueen before without a problem, everything went so smoothly so i didnt get a chance to experience their customer service, however having used… Read Full Review

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★☆☆☆☆

“Did not deliver anything and can't be contacted!!”

Written on: 15/02/2012 by CarlosAlberto (1 review written)

On 11 Feb, I ordered flowers for delivery in Paris for Valentine's day 14 Feb. The flowers were not delivered!! Furthermore, I have sent a lot of mails and messages to the web page and there is no response! So it looks that I just got my 55 Euro robbed. … Read Full Review

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Carlosalberto's Response to CarlosAlberto's Review

Written on: 15/02/2012

OK, maybe I was a bit too quick on my comment. Apologies.

I have just been contacted by FloraQueen acknowledging the problem and that they will provide a refund. So it is a serious company. Will raise my review to 3 stars!

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Muratakyil's Response to CarlosAlberto's Review

Written on: 15/02/2012

my order still waiting and no delivery and no answer..

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