Flowers Same Day Reviews - www.flowerssameday.co.uk

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★★★★☆
4.0 / 5
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★☆☆☆☆

“Ordered flowers for next day, but then failed to deliver”

Written on: 04/01/2014

I ordered flowers for next day delivery for my mum, the morning of delivery I got a phone call saying that they were unable to fore fill the order. They said the could deliver the day after, but, not on the day that was required. I asked them to go to another florist, unfortunately the customer services could and would not do nothing apart from offer the contact number of other florists. Completely unhelpful when I contracted with them to get the flowers. I will never use them again… Read Full Review

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★☆☆☆☆

“Disgusted with this service”

Written on: 26/12/2013

To send flowers with this company called samedayflowers there is a charge of £5 which I thought was ok. But when a company emails you and tells you that your order is complete when it clearly is not, that's not ok. I had to call the recipient several times that day to check to see if she had received her flowers. Which she did not receive until the following day. I phoned the customer service line only to be told they would call me back to see what the problem was. I ended up calling them back… Read Full Review

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★☆☆☆☆

“What a disaster”

Written on: 01/11/2013

Do not use. They are totally unreliable. Driver claimed that he could not deliver as there was noone available. It was a dental practice which is open and manned all day. Obviously couldn't find parking and it was quicker to stick a note through the door. Never again… Read Full Review

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★☆☆☆☆

“Wish I'd read the reviews first”

Written on: 05/10/2013 by JoCW (1 review written)

I wish I'd read the reviews on here before placing an order with this company. Special occasion (new house, and newly engaged) so I really wanted something special to arrive on time. As it is, they haven't been delivered - at least not to the intended recipient. Customer service is rubbish - no apology, no explanation - just "there's nothing we can do until Monday" My recommendation - don't use them! … Read Full Review

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★☆☆☆☆

“The flowers were great!”

Written on: 18/07/2013 by Sianika (10 reviews written)

Well...the delivery was quick, within two hours, the flowers (put together by the local florist) were nice and of good value for the price I paid, fresh and good quality. All good so far - except they did not deliver to the right person. I inputted accurate information on the website, stating who I wanted them delivered to (a married couple, my parents), knowing that the message would be read by the wife as the husband is severely disabled and is unable to do so. The reason for sending the… Read Full Review

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Sianika's Response to Sianika's Review

Written on: 18/07/2013

Just to add, as other reviewers have stated, the customer service person who sent a reply was named 'Emma'. 'Not bothered' and 'lacking any understanding' covers her responses to me.

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Sianika's reply to Sianika's Comment

Written on: 19/07/2013

Further to the above, I sent another email which explained why they could not just choose people from the electoral roll and should enter what the customer entered. I explained the disappointment it caused, and how it ruined the intention of my flowers. No reply, nothing, zilch.

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★☆☆☆☆

“Avoid at all costs”

Written on: 14/03/2013

I have never, ever commented on a review site and am so annoyed and disappointed by this company that i can feel myself getting irritated just thinking about typing this. Please, save your money, don't use this flower service. I normally use alternatives but thought i'd give this one a try and it is dreadful. From the moment the call was answered i had the feeling it wasn't good and should have trusted my gut - i don't expect all readers of this to take my word for it so my only suggestion is… Read Full Review

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★☆☆☆☆

“I would never order from Flowers Same Day again”

Written on: 13/03/2013

What I ordered as shown in the picture on the website was definitely not delivered. Really disapointing. On complaining that the arrangement was so poor, they will only replace it upon retrieving the first arrangement to be reused for someone else! You would expect at least a half decent arrangement, but it was just rubbish. Poor quality and poor customer service… Read Full Review

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★★★☆☆

“Nice enough”

Written on: 15/02/2013 by sammy1975 (5 reviews written)

Can't fault the delivery aspect, was very impressed. But paid £56, and from looking at the photo and what was received, well I was disappointed at the quality. It's that thing I suppose, a bit starstruck at the picture. But the person receiving the flowers was happy, so can't be that bad… Read Full Review

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★☆☆☆☆

“Dont bother ordering from this company ”

Written on: 14/01/2013 by Hien (1 review written)

I ordered a flower arrangement for my mums birthday and paid extra for it to be delivered as a high priority today Monday 14th January 2013, it was meant to be delivered before 4pm. At 4.30pm it still hasnt arrived apparently because the driver is stuck in traffic. The lady I spoke to was less than helpful and didnt apologise and when I mentioned that my mum would not be in after 4pm for the delivery I was told it would be left with a neighbour. What good is that to me! Dont bother using this… Read Full Review

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★☆☆☆☆

“terrible!”

Written on: 04/01/2013 by 5268claire (1 review written)

Shocking vase of flowers for my mother's birthday. I paid £40 which included £5 express delivery and got sent some flowers thrown into a vase with a very tacky ribbon tied loosly around it. Stems were wilting and some broken. No thought on presentation what so ever. I would not recommend, I honestly could have got nicer from my local flower stall and wish I had… Read Full Review

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★☆☆☆☆

“Shocking quality and quantity of flowers, Disappointing”

Written on: 04/01/2013 by goldie1234 (1 review written)

Ordered the "Christmas Cracker Flowers" from Flowers Same Day, I have never felt compelled to write a product review before, but this message has to be herd. I sent flowers to my Mother-in-law on Christmas Eve, When we visited on Christmas Eve night; I looked at the flowers and was shocked that they looked disgusting and not as pretty as the picture from there web site. The flowers looked cheap, and had been thrown into an arrangement NOTHING like the picture advertised, ALSO some of the… Read Full Review

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★☆☆☆☆

“Absolutely Awful”

Written on: 08/12/2012 by tino11 (1 review written)

The company vandella flowers are awful. i order flowers st 11am and flowers where not deliverd the same day and I was told they would be there before 5 o'clock as I said anytime after no one would be in, I also asked for them to call me once flowers had been deliverd. I recieved no call and rang back to be told they could not get hold of delivery driver send he was probably on way at 5:20pm. no flowers where deliverd that day and I left a answer machine message to say how disappointed I was and… Read Full Review

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★★★★★

“Very helpful, fast delivery and great product!”

Written on: 05/12/2012

I needed to place an order on the same day for my sisters birthday that I had forgotten (oops!) The girl on the phone helped me choose what was best and assured me my sister would get it. Sure enough she did get it only 2 hours later and she was delighted! I was so impressed by the overall service I sent an email to thank them and they replied thanking me, which I thought was very personal, something you do jot get a great deal of anymore with most companies. I will definitely be using again!… Read Full Review

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★☆☆☆☆

“Spelling mistakes on funeral card, no response to...”

Written on: 31/10/2012

Awful, Awful, AWFUL, company! Spelling/grammer mistake on funeral card that was noted by a family of teachers. They did not respond to my email so I contacted the manager. An obnoxious women explained that this was acceptable and didn't offer me any compensation what so ever. I will never use this company again and would worn anyone else from using them!… Read Full Review

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★★☆☆☆

“Quick to share their terms & conditions”

Written on: 26/10/2012 by flowerssamedaysucks (2 reviews written)

I ordered a cute white wicker basket with flowers in the morning so that my partner could get a little surprise at work before our weekend together. Nervous about her early finish time of 4 o'clock i called flowerssameday to check an estimated delivery time. When my call was answered a very friendly lady answered the phone and offered to call the the delivery driver then call me back. True to her word the call was returned and the flowers where due to arrive any minute. When they arrived the… Read Full Review

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★★☆☆☆

“OK but not worth the money”

Written on: 30/08/2012

I have no problem with the ordering process from 'flowers same day' and expect to pay a little more than you would at a supermarket. However, for nearly £40 I have to say I am a little shocked. I got some flowers delivered to a friend and have to admit the woman on phone was really helpful and they were delivered in good time. My friend sent me a picture and whilst okish they weren't really as the picture described on the website (hand tied vibrant)and a couple of bunches from M&S would… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 11/07/2012

The ordering process was easy to follow that was the good bit, i was asked for special delivery instructions which were totally ignored by the driver, when i called the customer service line to find out why i was shocked to be spoken to and over by a girl named Emma, she was totally rude and uninterested in the problem and did not listen a a word i said as she just spoke over me through the whole conversation. there was no apolagy at all as to why the instructions were not followed and that the… Read Full Review

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★☆☆☆☆

“I've seen better in ASDA”

Written on: 03/05/2012 by s24rrt (1 review written)

Ordered a Bouquet (bright and vibrant) which in the picture on the website looks lovely. I came home from work to see the bunch in a vase and it looked like they were on special offer in ASDA. Really disappointed and would not recommend the company to anyone. I suppose in fairness to the company, they seem to use different florists throughout the country so I suppose you may get a good one, but it is it worth the risk, I'm actually ashamed to say that I bought them. … Read Full Review

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★☆☆☆☆

“Mothers day flowers 'flowerssameday.co.uk'”

Written on: 21/03/2012

I must say, these must be the worst people I have ever dealt with in my life. I order an extra large bouquet of flowers (premium bouquet), within plenty of time, for my mum on Mothers day, oh, including a helium balloon. My mum rang me up on Mothers day to say thank you for the flowers, I asked if they were an extra large bouquet, she replied, not really, they are a standard size, I asked her to take a picture so I could see what had arrived. To my suprise, there were only 13 stems included… Read Full Review

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★☆☆☆☆

“Do not use to send flowers to Ireland”

Written on: 21/01/2012

"Do not use to send flowers to Ireland" Ordered & paid on their website to send flowers to my Aunt in Ireland who's partner had just died. My order was later refused. The company should not advertise that they send flowers to Ireland, when they are unable to do so!! What a waste of time!!… Read Full Review

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